Linley & Simpson York reviews

★★★★★ 5/5

Trustpilot

Amazing Jack!

I have recently been dealing with a guy called Jack. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving house is so stressful and Jack really has taken that stress away. He’s very quick to respond to my emails and calls. By far the best estate agent I have ever dealt with and I really couldn’t recommend him enough. Thank you so much for sorting our new house out so quickly and really helping me overcome a few obstacles! Your an asset to the company Jack 😀

Helen · 6 November 2020

★★★★★ 5/5

Trustpilot

I do appreciate with the works both…

I do appreciate with the works both from Jack and Tom, they are very friendly guys for helping me organise rent with prompt responses. They are considerate to my situation and finally succeed for helping me to obtain the approve from the landlord. However, due to my personal reasons, I will not be able to manage the rent. But I really thank the help from your company and will absolutely consider future help from you. Hope you will have more flat in this area available in the future.

Candice · 2 November 2020

★★★★★ 1/5

Trustpilot

Avoid it you can!

Bingley branch West Yorkshire They hardly ever answer the phone, they will only ever return your calls if you've chased them at least three times.I have been trying to get hold of them to release the deposit to TDS so they can resolve the dispute but despite several attempts of contact and messages, they've failed to get back to me!

P · 11 July 2023

★★★★★ 5/5

Google

Linley & Simpson team in York are all so nice and helpful. I have been trying to get a place for a while and I had met with different agents so I can compare their services with others I had met. Their service was so different they were so helpful and kind. They were also quick to respond to issues and all the process done to get a place was done swiftly and smoothly. I would definitely recommend their services to others.PositiveResponsiveness, Professionalism

Modupe · 26 October 2020

★★★★★ 2/5

Trustpilot

not suitable for me based on experience

Deteriorating experience for me over the last few years, keep going through the same thing for routine work with a different person, very disconnected uncoordinated company. When it comes to something that actually needs managing I end up managing it even though I pay them to do it.

James · 14 April 2024

★★★★★ 1/5

Trustpilot

Shockingly trained staff.

Personally, based on my son's experience (I had to deal with the issues as they came up as he was at screaming point and they were not listening to his concerns), I wouldn't even leave one star (and by the way, has anyone noticed how poor reviews are reacted to by the company with a set 'can you tell us more' response, even though the complaints have given details?) It is difficult to know where to start, however, here goes: my son was assured by agent that the rent included bills (the tenancy agreement was vague - watch out for this, the wording was 'where the rent covers the bills...' Please do not take the company's word for it, get this in writing) however, when landlord refused to pay bills and son was threatened with court action for his own and the previous tenant's bills ( the landlord hadn't paid his either!) Linley and Simpson said there was nothing they could do (I had to involve a solicitor); The flat above had very noisy tenants, again, Linley and Simpson said they could do nothing; second flat in his second year: mouldy bathroom sealant, a 'backing up toilet' (both reported by other students sharing the building) but my son had his deposit reduced due to this; numerous accounting errors by the accounts department, who would refund an 'overpayment' then demand it back saying it was an error; in the final year the tenancy ran from September to September and my son paid every penny for that year, but the agents insisted that he still owed them money from the previous year (impossible to go back into without a huge amount of re-calculating given the amount of accounting mistakes that the company had made in that year, but was understood to have been sorted out by the end of that year, so should not have affected the following year). My son left the accommodation and received his reduced deposit well over a month after leaving. I have never come across such incompetence and can only put it down to a lack of training as the staff seemed to be young and inexperienced when communicated with. Unfortunately, this company seems to have a monopoly on student accommodation. I would warn anyone moving into Wakefield Linley & Simpson let property to be vigilant and avoid if possible. They do not work for the students, only for profit (and the landlords). A constant headache for three years. This is, of course, only my opinion based upon what I experienced n communicating with them, during the time all this happened to my son. Others may not have been so unfortunate.

Gands · 9 October 2020

★★★★★ 5/5

Trustpilot

Extremely Efficient Rental Management Service

As a Landlord I was very happy with the very proactive and efficient way that Spencer managed the process of finding and signing a new tenant for my apartment in Leeds in particular in what is a challenging time for renting for all parties.

Consumer · 26 June 2024

★★★★★ 5/5

Trustpilot

Had such a great experience with…

Had such a great experience with Linleys ! Both Declan and Amina are great at their role ! Both super friendly super patient and updated me on every step all the way ! Would absolutely recommend using, ask for Amina or Declan you’ll be looked after !

Scott · 1 May 2024

★★★★★ 5/5

Trustpilot

Just like to say what a great lad Will…

Just like to say what a great lad Will Stepetics really is at Hessle,Linley & Simpson. His knowledge was clear to see. In fact all the staff were fantastic and helped me tremendously. A first class service from Will and everyone at Linley and Simpson, branch Hessle.

Phil · 1 May 2024

★★★★★ 4/5

Google

Harry Russell was very helpful, hopefully we can get the place we want.

Alice · 3 June 2023

★★★★★ 5/5

Trustpilot

Polite, chatty and conscientious

Had Aiden round to do viewings at our house today and just wanted to say how polite, chatty and conscientious he was! And it looks like he has managed to get a good few applications so we only have to have a few viewings.

J · 24 June 2024

★★★★★ 5/5

Trustpilot

Kirk was on time and he answered every…

Kirk was on time and he answered every questions I had to my satisfaction. Thank you Kirk

Bolatito · 18 December 2024

★★★★★ 5/5

Google

Rachel is very professional and considerate, which makes my experience here are very efficient and satisfying. thanks for your favor.

Linda · 1 October 2022

★★★★★ 5/5

Trustpilot

Good Experience

I had the pleasure of getting Brad G's help in finding a suitable property to rent. He was very professional and understanding throughout our correspondence. I appreciate his help and look forward to finding my new home with the help of your agency.

Yasmin · 11 July 2024

★★★★★ 5/5

Trustpilot

Jessica and the property management team

I have rented through these guys for a number of years and always find the office team really helpful. Im in the process of moving out and Jessica in property management has been really helpful resending inventories etc. So that everything can be as smooth as possible when I hand back the keys. Fantastic service and would recommend. They’ve left me alone to live my life and always been there if I needed help or there was an issue with the property. Couldn’t really ask for much more really.

Anthony · 10 September 2020

★★★★★ 1/5

Trustpilot

Cowboys

Linley and Simpson are the worst letting agency I have ever dealt with in 20 years of letting. Their fees are high, and their service is terrible. The house I rented from them was filthy on arrival despite the supposed check in document stating that it had been professionally cleaned. A whole room was missing from the document and another entirely fictional one added. I had to rewrite the whole thing from scratch despite being charged for the privilege. The front door keys have never been given to us just the side and back door. They take forever to get in contact with the landlord if you report a problem. And on one occasion they broke into our back yard without telling us. They don't do proper checks on tenants (I know because I work from home and they don't turn up) although they still charge the landlord and so far I've been living in a house with condemned electrics and no rent reduction for two months! Needless to say I am moving out. Imagine my fury when they rang today to ask me to take pictures for remarketing... Which given that the house has no current electrical certificate (now the law) is both unsafe and illegal. Do not use, either as a tenant or a landlord, it's absolutely not worth it.

Christine · 9 September 2020

★★★★★ 5/5

Trustpilot

Starting a purchase

Starting a purchase. Paige Ellisvat the Roundhay Branch is very professional and keeps us up to date.

Valerie · 16 December 2024

★★★★★ 5/5

Trustpilot

Kelly was fabulous

Fabulous experience from Kelly when viewing, a true professional. Knowledgeable and super engaging and showcased the property fantastically! The process was thorough and explained with ease. I would highly recommend and the best experience I have had with a letting agent.

Kim · 12 August 2024

★★★★★ 5/5

Google

Moving house in the middle of a pandemic can be stressful. However Jack at Linley and Simpson really went the extra mile to make things easier. We were only in the area and able to view a property on one specific day - knowing this, Jack kindly came by on his day off to show us round. Service like this really does take the stress out of trying to find somewhere to live - thanks!

Shaun · 1 October 2021

★★★★★ 5/5

Trustpilot

Just secured my first property with L&S…

Just secured my first property with L&S from Kyle their newest recruit. The service was excellent, making it a seamless process, overall I'm really happy! - Thanks Kyle!

Adam · 25 July 2021

★★★★★ 5/5

Trustpilot

Amazing service straightforward and always there to help.

Ben and Sarah where great they helped me ever step of the way, I can’t thank them enough. The whole process was so easy and effortless. They really went that extra mile to help me and move into my new property a week before Christmas. They explained everything in detail without been swamped with information. Such amazing service no hassle and everything so straightforward.

Mr · 28 December 2024

★★★★★ 4/5

Google

Maria and Maja were great help with assisting me with a sudden requirement to refurbish the entire house after the tenant left. They found some excellent local trades who made an excellent job of the house. Thank you!

Matt · 23 November 2023

★★★★★ 4/5

Google

The people I dealt with within Linley and Simpson were friendly and professional. Andy was thorough and gave quick feedback. Jack gave good, clear advice on tenants. Overall, a good company.PositiveProfessionalism

Keith · 11 November 2020

★★★★★ 5/5

Trustpilot

Efficient service

Had addressed several issues and they all have been efficiently dealt with!

Daria · 3 June 2026