Linley & Simpson York reviews

★★★★★ 1/5

Trustpilot

AVOID AVOID! Linley&Simpson HOLMFIRTH

AVOID AVOID!! Linley and Simpson (HOLMFIRTH Branch)I’m not even sure where to begin with this agency. From the outset there was incompetence, rudeness, and unprofessionalism - and this was followed by so many lies and outright discrimination at ever turn. Particularly from Claire Ball and Simon Lewis. Their lies were only uncovered when we discovered who the landlords were and spoke to them directly. To say I was shocked was an understatement.This was finalised by discrimination and more lies form the agent, who by this point were clearly not happy their lies had been uncovered and proceeded to then cover up their lies with yet more lies. If you are a prospective landlord or a potential renter. Please please protect your interests and avoid this agency at all costs, especially the Holmfirth branch in West Yorkshire. A complaint regarding this will be forthcoming to the TPO - agents cannot be allowed to continue practicing like this.I am more than happy to discuss what has happened further with a manager etc

KSO · 23 February 2021

★★★★★ 1/5

Trustpilot

I didn't choose to Rent from Linley &…

I didn't choose to Rent from Linley & Simpson they took over from Rpms who I had been renting this house from for nearly 6 years.They do not reply to texts (when I reply to their texts) No welcome pack to give their contact details or their bank details or how to report the long list of long standing repairs,or let me know they had taken over from my estate agent ..All i got was a stroppy email saying I hadn't paid my rent when I had but to RPMS who i had always paid. I didnt know they had taken over from my estate agent..i got no apology for not informing me of a change of bank details.Repairs don't get done..6 month wait for a leak through the ceiling & it only got done thanks to a push their super plumber & now its leaking again!! with the added bonus of a hole in the ceiling.The house has had the same leak for 16 years (my friend rented it before me).The kitchen is 20 years old & half the cupboard doors fall off / draws drop as they are rotten the screws don't stay in we are continually doing our own repairs..i have been waiting 6 years for window lock keys (not L & S fault),the house is so draughty & cold,gutterings are full & were when I moved in the property has not been maintained.Back fence has blown down I have been waiting 18 months to find out if it belongs to this house or next door.Less than 12 hours notice for electrical or gas checks.The staff I have dealt with don't communicate within each other so I get the same text from 5 different employees?? The staff I have dealt with have been very rude i would not recomend renting from Linley & Simpson & certainly not the Beverley office.Very hard work to get any communication out of them, they just want your money!

Mishnix · 22 February 2021

★★★★★ 1/5

Trustpilot

Slow resolution of maintenance issues and poor customer care

We had to wait over six months for repair to our air extraction unit. We had to open our balcony doors in winter in order to allow the steam to escape, which was far from ideal.After a broken pipe inundated our flat with waste water, we are still awaiting repairs weeks later and have access to only one bathroom of the two we pay for. Updates from the maintenance team are never forthcoming without time consuming chasing.

Mariana · 6 July 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Sofiya showed me and my boyfriend around a flat yesterday and it was such a lovely experience. The flat was amazing but was perfectly explained and all questions were answered very well. Made us feel so comfortable and really enhanced our experience with linley and simpson. Thank you!

Aine · 8 May 2024

★★★★★ 5/5

Trustpilot

Friendly Ella Burnham

Ella Burnham has a very friendly attitude and made me feel completely at ease during the whole process. (It feels like I've known her for ages).I would not hesitate to recommend her to anyone I know who might be renting in the area. Matthew Jarvis

Matthew · 1 July 2024

★★★★★ 5/5

Trustpilot

I thank Seb from.sheffield branch for…

I thank Seb from.sheffield branch for helping us to move...he was so friendly and a nice guy...

Dawn · 10 March 2023

★★★★★ 5/5

Trustpilot

Thanks Kieran!

Recently completed on my first home, Kieran really helped keep the process moving through reliable communication and advice. Also as a first time buyer he made me feel at ease and minimised any stress where he could. Would recommend!

Beau · 9 October 2024

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid!

Avoid Avoid Avoid!Enquired about a few properties to rent over a few months to view etc...they got in touch about only 1 and were so rude and unprofessional I was shocked! They then messed us around with viewings etc and demanded deposits before even seeing the property and would not confirm in writing that we would get this back if the property was not for us!We thought about giving them another chance and enquired about others...nothing.....no response/contact whatsoever.Waste of space/time...Honestly, avoid them at all costs...

Chats · 17 January 2021

★★★★★ 5/5

Trustpilot

Great service and support …

Great service from Andy whose found our last 2 properties for us, 19 years after finding our first city home he’s still there for us.Appreciate your continued support Andy and also the team who now let a property for us too.

Dave · 4 September 2024

★★★★★ 5/5

Google

I have recently sold my property through Coalters, we have had a fantastic experience all the way from people viewing to offers to our exchange! I would like to say a big thank you to Gemma and Lisa who have been a great help with all my questions throughout the whole selling process (a credit to the company). I wont hesitate to recommend and hope to deal with Coalters in the future.

Christopher · 3 October 2015

★★★★★ 1/5

Trustpilot

Leeds Lindley and Simpson - they used to be good - now not even mediocre!

Leeds Lindley and Simpson - very disappointing service. I have a flat with them with a tenancy ending they said that they would remarket - when I checked it had not been on the website! Not surprising that no one had expressed an interest in renting it! I was also told the wrong date the tenant was to move out. They informed my of the need for a new water cylinder and when I asked them details they ignored my emails. They used to be a good agent - now they are incompetent and don't care. Consider another agent if you want even mediocre service!

Gerard · 31 December 2020

★★★★★ 5/5

Trustpilot

Very efficient

I have found Linley and Simpson to be efficient and helpful. Would recommend.

Paul · 8 June 2026

★★★★★ 5/5

Trustpilot

I had a brilliant experience with Mark…

I had a brilliant experience with Mark showing me around a potential flat. He was so helpful and informative throughout the whole process despite not going through with this flat. I would definitely recommend and trust Linley and Simpson again. Thank you.

Arshia · 16 August 2024

★★★★★ 2/5

Trustpilot

Disappointed

I am very disappointed with the recent service of Linley and Simpson in Leeds. We have been renting from them for about a year now, and while they have been relatively responsive, it has gotten a lot worse lately. We have a furnace in our house that is 40 years old. I have lived in houses I owned before, so I know that such an old furnace can fail anytime - and of course it just did. I have been asking for them to ask the landlord to replace it, but nothing. The furnace is now broken, and I have been living in cold house for 3 days now, waiting for someone to come and change a spare part on a furnace that is literally kept together by tape. As most letting agencies, these people do not have the best interest of their renters at heart. Avoid if you can.

MBP · 22 December 2020

★★★★★ 5/5

Trustpilot

Landlord letting services

As a landlord, I’ve had the pleasure of Linley and Simpson for many years now. They manage part of my portfolio in Huddersfield from their Holmfirth office. From day one of take over to now, I’ve had zero cause for concern and only the highest level of customer service. Of note is the professionalism of Tyla Lyman, my Property Manager. Tyla managed a difficult situation a tenant left me in some time ago and continues to do so to this day. Long may I have Tyla on my side!

David · 16 December 2020

★★★★★ 1/5

Trustpilot

I have rented from this estate agents…

I have rented from this estate agents for a year, and found the whole experience very unsatisfying!Not only living next door to neighbours from hell, our estate agents did absolutely nothing to help.The house we moved into was very run down with gruby dirt marks everywhere.Though we agreed to rent the property in this condition, We were informed at the end of our tenancy that we would not get our full deposit back due to all this. However we left the propert in a far better cleaned condition than when we moved in.Long story short, they are very unfriendly and not at all helpful, and keep most, if not all your bond, be warned!!!This is especially coming from decent honest tenants whom have renting from them (1 star rating is still to good) I'll never rent from linley and Simpsons again!!

Customer · 16 December 2020

★★★★★ 1/5

Google

Would put zero if i could would not recpmend this company took forever to resolve anything was left with a leaking shower for 3 weeks comeing through the celing and was unable to use as they classifyied this as non urgent was thrn left with mould in the bathrpom and liveing room celing to which the team at this company couldnt be botherd to recitify nither resolve had to contantly chase things up to be told when called we dont speak to letting only deal with bhy side as were in competion and dont discusd or pass on info in the end left the property give enough notice cleaned the house was left in perect condition to be then told i would have to pay 170.00 cleaning costs as the kichean n bathrooms were dirty ie dirty toilet had stain but had this when moved in if i had scrubed any harder would have damadged the toilet no photos to prove absolute joke viewings were done lights were left on but told had to pay electricty till end of tenancy grat thanks so now i have a big bill bec you left all the electricty on would not rent with this compsny was contradictive rude and no compasion sharon was rude this company dont know how to deal with letting n should get rid of the letting side what a joke ferl sorry for the next people who rent this house good luck as ya will need it with this company especialky leaveing you with mould when you have a child what a joke company would not recomend this companythey need to understand that to run a buissness like this that they need manners be compasionate and when you ring the office to deal with customers no matter rent or bhying side to be told we dont speak to the rental side as were not allowed to and i would quote fight for your bond tells me they dont work as a team also tells me that even if the house was left 100 percent clean they would still take money off you crazy dont rent with them its not worth it you will end up looseing some or all of your bond if you move out

Holly · 25 April 2024

★★★★★ 1/5

Google

Lived in a property managed by Lindley and Simpson York for almost a year. Firstly they changed our moving day from a Friday to a Monday with less than 24 hours notice with no explanation. Which we had already hired a van and took annual leave and all the help we had arranged could no longer help us. Had to extend the van hire for a further 4 days which costs us a fortune. We later found out this was so the staff go could into town for a drinking session. We’ve had bug infestations, paint peeling from the walls(damp), utilities breaking on us. And whenever we ring all we get is attitude from the staff annd tell us to fill out a form. They do not care one bit. Will not be signing another lease with these. Worst service I’ve ever known from any company. Oh and they charge us almost £1300 a month for the privilege of dealing with their incompetent staff. Would give 0 stars if it was an option.

Ben · 25 April 2024

★★★★★ 5/5

Google

Had a viewing with the company and was immensely impressed with how lovely the house was and the ease of applying. Harry showed me around the house in a professional and informative manner. He also very quickly got back to me to answer any of my questions and put me at ease about the whole process. I would highly recommend the team

Emily · 26 May 2023

★★★★★ 5/5

Trustpilot

Lisa has…

Lisa at the Huddersfield branch has made the whole process easy and stress free, great help and thank you for making it as stress free as possible, I can't wait to move in my new home.

Luke · 15 November 2024

★★★★★ 5/5

Trustpilot

Customer calls are dealt with promptly

Customer calls are dealt with promptly. Everything is documented and the staff are detail-oriented

Amiri · 22 May 2023

★★★★★ 5/5

Trustpilot

I am a landlord and Linley & Simpson…

I am a landlord and Linley & Simpson are my local agents. Rachel Urry normally deals with me and I have found she is very good at keeping me informed and dealing with any requests from the tenants. She and Linley's make my life easier

Susancrane · 18 June 2024

★★★★★ 5/5

Trustpilot

Excellent service delivery

The whole experience was great from initial house viewing to application process everything was perfected ,thanks to the wonderful support of agent Lea Brear who was there for support through the whole processI would definitely recommend my pals to do business with them

Tawonga · 22 July 2024

★★★★★ 1/5

Trustpilot

Not happy at all

I never got keys on time. I had to wait 2 days than the agreed move in date. Also, they didn't check whether house was cleaned or not even though they confirmed in email we will get it clean, it was filthy we sent them email and complained about it but we had to suffer even though it was not our fault.

Mrs · 17 May 2023