Linley & Simpson York reviews

★★★★★ 5/5

Google

Spoke to Harry Russell, very kind and helpful, great experience considering how stressful I find looking for accommodation:)

Dorsa · 4 May 2023

★★★★★ 5/5

Trustpilot

Efficient service

Efficient serviceAfter a separation, the lettings agent (Spencer) quickly identified a number of potential properties suitable for my needs. Spencer had great knowledge of each of the properties and I quickly found an apartment which ticked all of the boxes during the first viewing session.

Kyle · 16 August 2024

★★★★★ 1/5

Trustpilot

Same old story - deposit withheld

I had a perfectly good experience with Linley & Simpson before and during my tenancy. I thought that they were a reputable agency and would behave with integrity. How wrong I was.At the end of my tenancy I spent an exhausting day cleaning the apartment until it was almost as close to perfection as it is possible to get. A couple of days after checkout I was informed that L&S were not satisfied with some of the chrome and glass and so would be ordering a deep clean of the entire apartment.I said that I would be glad to consider paying for any specific defects identified, but I would not pay for deep cleaning of the entire apartment, which I had already deep cleaned myself. I asked L&S to inform me before instructing cleaners how much they intended to attempt to recharge me with. They did not do this. When I later chased them they informed me that they were withholding £260 from my deposit, this being the cost of cleaning the entire apartment.I had to submit a claim via the deposit protection scheme and ended up being awarded £120 of the £260. I considered making a claim in the small claims court for the remaining £140, but decided it was not worth the hassle.L&S also failed to return a few days of rent owed to me at the end of the rental. I had to chase repeatedly, eventually receiving the refund about 2 months after I had handed the property back. I am sick of landlords and agents behaving as if it is normal to withhold a portion of tenants' deposits for routine cleaning. Hotels don't charge their customers for routine cleaning at the end of their stay. Holiday lets don't usually charge for routine cleaning either. So why do letting agents think that they are entitled to charge long-term tenants for routine cleaning?It is long past time that this cynical behaviour be brought to an end.I had expected better from Linley & Simpson, but it seems I was naive. From reading other Trustpilot reviews it appears that L&S are very popular with landlords - I wonder why?My advice about Linley & Simpson to other potential tenants: avoid them - or be ready to lose your deposit through no fault of your own.

Richard · 15 August 2021

★★★★★ 4/5

Google

Laura was helpful and responsive in getting our house offer through, and was honest and upfront about properties we viewed (no shady sales tactics!)

Matt · 1 October 2022

★★★★★ 5/5

Trustpilot

Thankyou Demi Daniel

Very professional and friendly staff at Linley and simpson but the stand out person for me is Demi Daniel she is a lovely young lady she went above and beyond to help me and it was greatly appreciated, I wish her all the best and hope she goes far in her career.

Tracey · 5 April 2024

★★★★★ 5/5

Trustpilot

Matthew and Megan have been great…

Matthew and Megan have been great throughout this process. They kept us up to date, took great pictures of our property and found someone to rent our house just a week after putting it on the market.Very good service and we would definitely recommend.David and Tasha

David · 25 July 2024

★★★★★ 5/5

Trustpilot

Hi..recently we moved to a new property…

Hi..recently we moved to a new property in wakefield..My experience with Linley Simpson is very professional..Charlotte had been extremely helpful since the start of our viewing and till we moved in..She had been updating us each and every move and make our shifting journey a smooth one..Highly recommend..

J · 18 June 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. Cal Siswick kept us informed throughout the process and we couldn’t be more grateful. Thank you!

Emily · 5 December 2022

★★★★★ 5/5

Trustpilot

Excellent Viewing Experience

Linley & Simpson provided excellent service during the letting process. I received a confirmation text immediately after scheduling my viewing, followed by a reminder call the day before. Samuel Priestley, who showed us around, was very friendly and helpful, answering all our questions politely.

Wincy · 22 August 2024

★★★★★ 5/5

Trustpilot

Exemplary service! Chelsea & Ellie

I had the pleasure of dealing with Ellie & Chelsea, regarding a rental property. The process was unbelievably painless and the whole process took less than 24 hours from the first interaction to getting the property taken off the market. Thanks once again!

Pete · 5 September 2024

★★★★★ 5/5

Google

I was very happy with the customer service. Harry was very helpful. Thank you

Claire · 2 August 2023

★★★★★ 1/5

Trustpilot

Please avoid these people

Had mould issues in our flat that were clearly a problem with the flat itself and not anything to do with who was living there. The flat clearly had the problems before we even moved in as you could see where they had tried to "fix the issue by doing nothing but paint over it.So when the problem was coming back when we lived there, we informed them multiple times, each time with them trying to blame us saying it's how we're living there when anyone could see it was a building issue. Took well over a year for them to finally do something, which consisted of them just painting over it again. Well, most of it anyway.Eventually decided to move to a new place and with a new letting agent. Clearly they weren't happy about the fact that letting agents aren't allowed to charge tenants half as much as what they could before for things so tried to take it out of our deposit instead. Partly through trying to charge us for the mould damage/stains and partly through just outright making issues up that didn't exist.Seriously, unless it's your dream house, avoid this company like the plague.And no, I don't want to contact you about it Linley, we're way past that. So don't bother with the copy and paste reply.Edit: Wow. They still copied and pasted a reply. Just shows they don't even bother to read the content of a review.Edit 2: I know your company loves to lie but could you at least not lie about something so easily proven otherwise. And, no, you won't find me on your system. Do you think I really trust you enough not to give some kind of payback for a bad review if I use my real name? Sorry, my trust in you is at zero after what you've put us through. Not interested.

John · 19 June 2021

★★★★★ 5/5

Trustpilot

A very happy landlord

Both Samuel Priestley and Adrian Hamilton have been outstanding in the process of finding a new tenant for my property. They have kept me informed through the entire process, and have efficiently secured me a quality tenant. Outstanding service, well done lads.

Harry · 21 September 2024

★★★★★ 4/5

Google

Very good agency. Andy Grice is such a nice person

Afrannie · 12 November 2023

★★★★★ 5/5

Google

It was a great experience with Linley & Simpson to rent my first apartment in York. They have a really good team especially Jeremy he is helpful and kind person.PositiveResponsiveness, Professionalism

Fahad · 24 August 2021

★★★★★ 5/5

Google

I’d like to thank all of the team at Linley & Simpson, especially Julie. My property needed a lot of work to get it ready for a tenant. They arranged builders, carpet fitters, electricians etc ahead of the property being advertised. I now have a tenant who moves in this weekend. I’d happily recommend Linley & Simpson to anyone with a property to let. Many Thanks John

John · 1 October 2020

★★★★★ 5/5

Trustpilot

Positive experience

I had a great experience with Linley & Simpson. Aiden responded quickly to my viewing enquiry and emails. He was ponctual, showed me around the property and answered any questions regarding both the property and the application process. He was very friendly throughout the visit and remained professional. Thank you!

Laurine · 1 May 2024

★★★★★ 1/5

Trustpilot

Should be ashamed of themselves

I honestly don't know how people who work here go to sleep after a day sucking as much money from their (often vulnerable) tenants as possible. This company's very existence has a negative impact on the local populous. Really a fitting example of everything that is wrong with today's society and the human race. If Linley and Simpson had a mission statement it would be 'money first and people second'. It's a sad reminder of the sorry state of our country, that companies like this exist. Blatantly lying to tenants and landlords for their own interests, and using their position as the middleman to manipulate as much money out of the tenancy as they can for themselves and their contractors. They will take you for all they can, wherever they can. What an example to set for your children guys. It's honestly shameful. Bet your children look forward to bring your parent to school day!*Edit the copy and paste response below is really thoughtful guys, thank you.

J · 10 June 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing

Absolutely amazing! Ruby Sievewright from the Saltaire, Bradford branch dealt with the sale of my dads house and we probably would have either still been waiting for it to all go through or would have lost the sale if it hadn’t have been for her. We had a not very reliable solicitor but Ruby stepped in and did her job and practically that of the solicitor!! She really pushed things along and made sure we were kept up to date with everything. She was friendly, highly informative and offered great advice. I’d highly recommend and definitely use them again - Adele

Mr · 9 June 2021

★★★★★ 5/5

Trustpilot

I highly appreciate Amina's patience in…

I highly appreciate Amina's patience in helping me find a flat suitable for my family. She has been very kind, lovely and professional right from listing the apartment visit to coordinating with my friend for viewing.Thank you for your hardwork.The whole process was so quick and organized.

Safia · 24 June 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting and…

Absolutely disgusting and unprofessional estate agents! Rang them the first day the property was listed to arrange viewing for a and was told to leave details and they'd get in touch. Didn't hear anything a whole week later so rang again and received the same story so I again left details rang them the third time only to be informed that an offer has already been accepted! Maybe my surname didn't appeal to them as its clearly a popular foreign one.

Junaid · 5 June 2021

★★★★★ 5/5

Google

Sharon was an absolute pleasure to deal with, very helpful and knowledgeable. I will certainly recommend this company to my friends and colleagues.

Jackie · 1 October 2022

★★★★★ 5/5

Trustpilot

Quick and effective service from Grace…

Quick and effective service from Grace Smithson.Thank you for sorting the bathtub panel issue .

Manchikalapudi · 8 June 2026

★★★★★ 5/5

Trustpilot

Great service

Everyone i dealt with at L&S for the purchase of my new property, has been very helpful and friendly. Cal particularly has kept me informed at all times and has been more prompt and up-to-speed than my own solicitor. Overall would highly recommend.

Ornela · 29 August 2024