Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4. See how it compares with other estate agents in York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotMichael Davies and all his staff
Michael Davies and all his staff, were always helpful, informative and provided feedback from viewings quickly and honestly. Michael was efficient and patient through the whole sale process. He showed very good problem solving skills. All his staff helped the sale to be less stressful process.
5/5
TrustpilotExcellent service and advice from Will
Excellent service and attention from Will Stipetic for my property enquiry. Answered all my questions and gave me advice on the property etc. Thankyou and hope to be back in touch with you soon. Certainly nice to deal with courteous knowledgable staff, A credit to the team Thankyou
Many thanks Phil, I appreciate your positive feedback.
5/5
GoogleGrant was brilliant, helped me find the perfect flat and was always on-hand to give advice!
Thank you for your review Will, back of the net!
5/5
TrustpilotAidan was informative and professional
Thanks for leaving a review, let’s hope everything goes well. - Aiden
5/5
GoogleWe had a viewing with Jack yesterday and he was fantastic, unfortunately on our house hunt we haven't had very positive experiences with most letting agencies. House viewings can be daunting and we felt immediately at ease. We discovered the house we were viewing wasn't for us however Jack asked us what we were looking for and really took time to get to know us and our needs. I would not hesitate to use Linley and Simpson purely from this experience and would love to deal with Jack in the future.PositiveProfessionalism
Thanks for the review Emily, great to hear that Jack once again is providing great service to our customers Leon Green Customer Service Manager
5/5
TrustpilotSupportive letting agents
Samuel P showed me around a property today. He was really helpful at pointing different things out about the property as well as being supportive on and questions I may have! This is my first time resenting outside of university and to have a helpful person is really supportive.
Thank you for taking the time to leave a review, glad I could help you understand the process!
5/5
TrustpilotI had a very smooth and clear…
I had a very smooth and clear interaction with Declan and Luke. They were instrumental in getting me the right property I was looking for. Would like to thank both of them for providing seamless services and ensuring that I face no hurdles in the entire process of signing the tenancy agreement.
So glad we could help you through this journey, wishing you all the best with the move!
5/5
TrustpilotAmina has gone above and beyond to help…
Amina has gone above and beyond to help me and my flat mate find a flat that has everything we need for an affordable price at such short notice . Such great customer service and felt so relieved after chatting with her. Amazing experience overall, thankyou!!
Thank you Grace for your lovey review, I am glad I was able to find you a nice apartment, and was able to find you something you really like.
5/5
GoogleI would surely recommend L&S as they are really helpful and give proper attention to tenants need. I met Andy Grice at the property and he was really welcoming and answered all my queries which helped me in decision making about the property. He really went out of his way in assuring we have a comfortable viewing and the process to follow.
Hi Kalpesh, We are so glad that we were able to help you find your future dream home. Thanks for the lovely review We wish you all the best in the future. Andy
5/5
GoogleHarry Russell was really helpful, booked me straight in for a viewing
Thank you Amy, It was a pleasure to speak to you.
1/5
TrustpilotCalled about an enquiry for a flat
Called about an enquiry for a flat. I was told it was fully booked for viewings. When asked if I wanted to leave my details 'in case' they get a cancellation I declined. Lady was then very rude and immediately spoke over me and and put down the phone before I could respond.How rude! They clearly have limited customer service skills, will be avoiding them.
5/5
TrustpilotGreat service! Recommend
Spencer was very knowledgeable about the property; answered all my questions well and appeared very enthusiastic and personable about in his role. It was a pleasure
5/5
TrustpilotI liked the personable approach taken…
I liked the personable approach taken from the beginning where I felt my voice was heard and I was not just a number on their list. Having a named person, in this case Matthew Baldwin to go to was extremely useful and he was so friendly and patient which made it doubly good!
Thank you very much for your kind words, we look forward to working with you in the future.
5/5
GoogleI recently came to visit a couple of properties with Linley & Simpson, I was in frequent contact with Jack Drewitt in regards to the viewings who also showed me around 1 property, he was absolutely lovely and so helpful with all the questions I had. Although I did not end up going with a property through Linely & Simpson, my experience with Jack would definitely encourage me to deal with Linely & Simpson potentially in the future. Thank you again Jack! 😊
Thank you for the review Ebonie, it is great to hear that you have had a great experience with Jack, he is a star! It is much appreciated Leon Green Customer Service Manager
5/5
TrustpilotGreat Viewing Experience
We had a great viewing experience with Linley & Simpson - Ilkley. Scott, the letting agent was incredibly friendly and professional. He was also very knowledgeable about both the home and local area. He communicated clearly with us about the features of the house and the process of leasing it.
Thanks for your positive review and feedback for Scott!
5/5
TrustpilotFriendly professional service
I was very happy with the professional service from senior lettings consultant Wendy Passmore who arranged everything for me. She kept me informed through every stage of the process from advertising to the final letting agreement, taking away all the stress. Thank you.
Hi Des, it’s been a pleasure assisting you in finding a new tenant for your property. Thank you for taking the time to leave such lovely feedback.- Wendy
5/5
TrustpilotGreat communication
Great communication. Ebony particularly is always fast and prompt to respond to any issues or queries and resolve them ASAP and couldn’t do anymore to help with my move ensuring it went smoothly and kept me in the loop with my move out information and deposit.
Please can you respond to the below review with:Thanks so much, Laura. Best of luck with your new property. - Ebony
5/5
TrustpilotWe are currently in the process of…
We are currently in the process of moving with Linley and Simpson . I’d like to say Megan and Katie have been so helpful and informative throughout this process , Thank you to both of you for making a stressful time go so soothly for us .
Thank you for your kind words, we are really happy to hear that Megan and Kate provided you with great service!
5/5
TrustpilotExcellent service during the process
Excellent service during the process. Helpful, responsive, and made the renting process easy and straightforward. Highly recommended.
2/5
GoogleI was asked to review this company on Google upon securing a small two bed unfurnished flat with them, after a very positive viewing. However, everything since then has been very difficult, and after moving in two weeks ago nothing that was promised to us has been delivered. The flat was unclean on arrival, and despite specifically requesting a thorough clean of the bathroom, and a clear verbal promise that anything that could not be cleaned would be fixed, we arrived to a tap so corroded it was unsafe to use, unclean shower screens, and a badly corroded and dirty shower head. In addition, there were rust stains on the floor where items had not been moved to clean under and were stuck to the floor. Subsequently, we have attempted to ask for these things to be fixed, but is like pulling teeth and regardless of what was promised, nothing has yet been fixed, and they take days to respond to emails. The walls are filthy, and in desperate need of repairing - there are huge gaping cracks in the plaster in some places, and yet we are being told we cannot even cover over this damage (that they are refusing to repair) by hanging paintings or posters, and that any minute nail or blutac mark we add to the already stained and scratched walls must be individually requested from the landlord, documented, and completely filled in/painted over after we leave. The lack of empathy shown by Milly and her colleagues both by email and over the phone is genuinely quite upsetting, as no one at this company seems to realise that this is our home, and (for the current lockdown) also our workplace and the only place we are legally allowed to be, and that it is unacceptable to be waiting days for an email reply, and weeks for any kind of action to be taken. My misguided and initially enthusiastic review is included below, for completeness: I was so worried about moving home during the pandemic, and have had negative experiences with viewings previously. However, communications with L&S were easy, and viewings sorted quickly and efficiently. Jack, who showed me around, was very friendly and willing to help, and its overall been a pretty painless experience right up until securing our new flat!NegativeResponsiveness, Quality
Thanks for the review Clara, Jack is great and I am sure he will be delighted with the feedback you have left. I am sorry to see you have since amended the review and I have already responded to this on another review site you have left. I understand your issues are currently being resolved Leon Green Customer Service Manager
5/5
GoogleI can't thank Linley & Simpson, especially Jemma Butterworth and Laura Pugh, enough for helping me to sell my house. From the very beginning, the support and guidance have been invaluable and they instantly filled me with confidence. Laura did a great job of keeping me in the loop regarding feedback. I would recommend Linley & Simpson to anyone buying/selling in York(shire)!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recently arranged a let in York with with the help of Jack Drewitt and Jeremy Collier at Linley & Simpson. I was moving for work and had to arrange a let in very little time. The whole experience was excellent - utmost professionalism from answering the phones to the in-person viewings. Compared to some other agents, the service I experienced was more personal. Both Jack and Jeremy appreciated the urgency of my situation and were responsive and flexible - able to arrange viewings at short notice and contact landlords immediately when I indicated that I wanted to proceed. They also responded to queries promptly, and suggested suitable properties as soon as they became available. Thank you for making a stressful activity relatively straightforward.PositiveResponsiveness, Professionalism
Thank you for this amazing review, we really appreciate you taking the time to share your experience with us! We're so pleased that Jack & Jeremy went the extra mile and made the whole experience stress free for you. All the best in your new home, please reach out to us if you have any issues, we're always happy to help!
5/5
TrustpilotLinley & Simpson Excellent Service
Linley & Simpson has provided a lettings service for me over a number of years. This service has been second to none. Nicola at L&S has been professional, helpful and friendly throughout. I cannot recommend this company highly enough.
Thank you for taking the time to leave me a review, it’s been a pleasure to work with you.
1/5
TrustpilotWORST LETTING AGENCY
WORST LETTING AGENCYWe moved in last April 2023. We already encountered loads of problems on our first day.1. Window at the bedroom can’t be closed.2. Damp carpet on the entrance.July 2023, we started reporting damps and leak from the shower room. Which they did not fix. September 2023, bulging of chimney breast, leak from chimney and leak from the windows are starting. Every time it rains the window keeps on leaking that we need to put a tub on it. Moulds and damps are all over our bedroom and living room which caused my son to be ill for months. This continued until December 2023 which we involved council already.The landlord repainted the living room, fixed the chimney put some exhausts fans. All our just to patch things and not a proper fix. They did not change the plaster in our bedroom due to the reason of the landlord doesn’t have funds to fix which I found very unfair since we pay our monthly rent on time. Despite that, we stayed in the house to finish our contract. Leak from window is not fixed still. Damp in the entrance was never addressed also the damp and tide marks that we reported we never addressed. We had to extend our contract until 7th June due to difficulty in looking for a house.1st of June the ceiling from entrance gave in. Thankfully it did not fall on my son since it is heavy. I rang Linley and Simpson and reported it as urgent. No one paid a visit until 4h of June from maintenance rang me and asked if the contractor can pay a visit on 5th of June which I agreed. No one came in the property to look, no one rang me or my husband. The contractor is claiming that he attended the property but my husband is inside the house cleaning and preparing it for turn over. Now the most disappointing part. The landlord charged us £75 for call out charges which we are definitely sure that no one came and no one attempted to contact us and reach us. Very disgusting. They rang Linley and Simpson but no one from the agency rang and notified us if the contractor is really waiting outside. Pure negligence. No receipt and invoice given as well but they already deducted the £75. Mind you, the landlord told Nicola Sharples that the repairs in the house will be delayed when I told them we need to extend our contract until June. The landlord keeps on delaying the repairs and now it is our fault that the house is starting to fall apartThis is very very very disappointing. I will never ever rent any property under this estate agency again. We feel like the landlord is taking off our money and the agency is helping her do that. After months of not fixing the house, she wanted to take our deposit now. Worst customer service as well. Tyla who was replying to us is very dismissive to our emails. Definitely they don't care about the tenants and they are just all after the money. They did not do anything to a landlord who paid an unannounced visit.They even returned our deposit with deductions after three weeks. WOW. JUST WOW.AVOID THIS LETTING AGENCY AT ALL COST.
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