Trusted Agent profile · York

Linley & Simpson York reviews

4.6

★★★★★ Excellent

2,960 reviews across 2 platforms

2 Low Ousegate, York, YO1 9QU

Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,960 reviews on two platforms, including 803 Google reviews rated 4.4.

Google logo

4.4 / 5

803

Reviews on Google

This office

Trustpilot logo

2,157

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

5/5

Trustpilot

Easy Viewings and Straight-forward application

Arranged to view a few flats across Leeds with Amina, who was very easy to chat and walk bout with. Answered any and all questions and didn't make us feel rushed at all. Daniela expedited the application process which was a breeze, and set out in very clear terms. All in all a pleasant experience, which I find is often a rarity in flat-hunting!

Chris · 8 July 2024

Agent replied · 26 July 2023

Thank you Sam for your review, I am glad we were able to find you a nice apartment, I hope you enjoy living there. Please feel free to get in touch if we can help with anything else.

5/5

Trustpilot

Really great people

Really great people. Luke and Declan were very helpful in helping us find a flat.

Christian · 24 July 2024

Agent replied · 24 August 2024

We’re both please to know you’ve enjoyed your experience so far Christian and we appreciate you taking time out of your day to leave a review!

5/5

Trustpilot

Great Experience : Viewing and Renting processes

It was a very good experience with Linley&Simpson especially Spencer Williamson who was very patient and helpful during the entire process.

SIJU · 3 April 2024

Agent replied · 22 October 2024

Thank you for your kind review!

5/5

Trustpilot

Sam was (and continues to be!) great

Sam was (and continues to be!) great! Very knowledgeable, prompt in all communication and on hand to answer any questions.

T · 22 April 2024

Agent replied · 24 August 2024

Thank you, It was great to meet you all and to help find your new family home!

5/5

Google

Linley and Simpson have been my agent since 2020 and have been looking after the rental of my property at Hungate. They have done a good job and I particularly wanted to thank Tom Wilcox in the Lettings team, who is my first point of contact and have always offered his prompt and efficient assistance. Tom is reliable and and responsible and it would be difficult for me without his help as I do not reside in the UK so it is important knowing my property is being looked after.

Teresa · 1 October 2021

5/5

Trustpilot

Lisa was very helpful and very…

Lisa was very helpful and very responsive agent. Hope everything goes well. Thank you

Sheng · 9 August 2024

Agent replied · 22 October 2024

Thank you very much for leaving me a kind review, I’m pleased I have been able to help find you and your family a lovely new home!

5/5

Trustpilot

Very helpful staff

Being my first time renting, I had plenty of questions about the process. Spencer showed me around a great apartment and made sure to explain every detail of the application process, including plenty of extra information I hadn’t even thought about! Couldn’t have been smoother to receive my first offer from a landlord and I’m looking forward to working with Linley & Simpson throughout my tenancy.

Jack · 29 May 2024

Agent replied · 24 August 2024

Thanks for the positive feedback. Swapping the fully packaged student rentals sector for the professional sector can be daunting. I'm glad I was able to take the stress out of the process and that you felt fully informed to be able to choose your new apartment.Good luck with your zero commute.Thanks

5/5

Trustpilot

Great Help

Whilst moving house can be a stressful time, the help and support we received from Linley and Simpson made it a very straight forward process. I relied on Hannah a lot who was always helpful, quick to respond and was really supportive. Anyone that we reached out to, whether it be viewings or calls was helpful all the time. Couldn’t recommend more..

Andrew · 7 August 2024

Agent replied · 24 August 2024

Thank you for the lovely review, I’m glad we’ve been able to assist and we hope you enjoy your new home. Thanks again, Hannah

1/5

Trustpilot

Unfortunately have had no other option…

Unfortunately have had no other option but to resort to writing and online truthful evaluation of this firm, a) this is the second time this has happened. As a Landlord they hold a tenants deposit and do no release in a legal and timely manner. If this was not enough whilst my property being managed by this company the have failed to manage and allowed the tenant to trash the place and hammer nails into walls and leave the trash outside of front garden.I like other landlords pay such people a fee to manage, this is NOT managing a property, they had left it to the tenants free reign to do what they wished.Whislt their own colleague agreed and confirmed that the tenant will accept fault and allow the deposit to be used for the clean up and works another colleague has since chanhed this stance and advised the deposit is no for use and needs to go through an adjudicator.This company is absolutely awful and lack intergity, honesty, negligence and when money is imvolved 'fraudulent' behaviour comes to mind.They should b3 investigated by the FCA and the Financial Ombudseman.I warn all Landlords to look how your portfolios are being managed.

Genie · 12 July 2023

Agent replied · 26 July 2023

HelloWe are really sorry to read this review, can you please contact us at feedback@linleyandsimpson.co.uk with your property address so we can look further into this matter for you.

5/5

Trustpilot

We just rented our first property…

We just rented our first property together and Kirk was a pleasure to deal with throughout the process. He was very easy to work with and was helpful and answered any questions we had. Thank you Kirk!

Jayson · 23 December 2024

5/5

Trustpilot

Hassle free

Fast and painless process, I dealt with Aiden and he was very helpful and communicative.

Fernando · 17 July 2024

Agent replied · 24 August 2024

I’m glad we could make everything work, thank you for the review - Aiden

5/5

Trustpilot

Very nice person to show me around

Aiden is a great person to show me the room around and ask my requirements and solve my questions professionally.

Naijia · 13 April 2024

Agent replied · 24 August 2024

I am glad I was able to help - Aiden

5/5

Trustpilot

The kind of person i needed weeks ago

Bradley Germaine was very helpful and efficient in booking viewings as soon as possible for me.

Haiden · 26 June 2024

Agent replied · 24 August 2024

I really appreciate your time Haiden. I am so glad we could get you booked in and I hope you find your perfect property. Thanks again for leaving a review.

5/5

Trustpilot

Apartment viewing

Apartment viewing for rental in York. Courtney was very helpful and answered all my questions well.

Tom · 26 June 2024

Agent replied · 24 August 2024

It was lovely to meet you Tom, thank you so much for the lovely review - I’m really happy I could help. All the best, Courtney

5/5

Google

I have let my property with L&S for nearly 20 years. When a tenant stopped paying rent last year, they successfully obtained legal possession of the property under their excellent Rent Guarantee Scheme. The property was left in a dreadful state and Maja Gierwatowski from the York office arrange for trustworthy contractors to go in and get the property ready to be re-let. They provide a comprehensive, thorough and supportive service and their staff are lovely, caring people. Grant at the York branch has also been really helpful, keeping me updated on the new tenants and sending me photos of the refurbished property. Many thanks to all at the York office

Ranya · 3 July 2023

Agent replied · 1 October 2023

Thank you so much for your kind review Ranya. We are very glad we could help get the property ready for the new tenants. Always happy to help.

5/5

Trustpilot

Kelly is incredible

Kelly is incredible. If there was 10 stars I would click it.

Mr.Desmond · 2 September 2024

Agent replied · 22 October 2024

Wow what an incredible review for Kelly, thank you Desmond!

5/5

Trustpilot

Rental of our apartment

We were very impressed with the professionalism of Hannah Stewart when she came to view our apartment. She gave a detailed explanation of how Linley Simpson worked and so we felt very confident of her company handling the rental. This confidence has continued in the office with Rebecca Tyler who is also very professional and pleasant to deal with.

Hargreaves · 18 September 2024

Agent replied · 22 October 2024

Thank you so much for your kind review, we really appreciate your feedback. I’m glad we were able to assist and look forward to working with you. Thanks again, Hannah and Rebecca

5/5

Trustpilot

James Ang phoned me in reply to my…

James Ang phoned me in reply to my emailed enquiry about management/maintenance fees and provided advice and info on a subject largely above and beyond his day2day scope and position. Much appreciated.

Ray · 7 June 2026

5/5

Trustpilot

Helpful, easy to contact and quick responses

Kirk has been really helpful in discussing the available properties and enabling virtual viewing promptly.

Kameshwari · 12 July 2024

Agent replied · 24 August 2024

We are so happy you managed to arrange our virtual viewings and Kirk was helpful!

5/5

Trustpilot

Grace

Grace was lovely, on time for our viewing and very helpful/knowledgable when showing us around.

Charlie · 12 July 2024

Agent replied · 24 August 2024

Thank you for leaving this review, we are glad to hear you had a positive experience with your property search!

5/5

Trustpilot

Top service

Really helpful made a sometimes stressful process run smoothly with good advice and going the extra mile especially Harry Russell

Richard · 9 April 2024

Agent replied · 24 August 2024

I’m happy we could help you Richard, it has been a real pleasure working with you I hope you enjoy your new place!

5/5

Google

I would like to take this opportunity to thank Maja. She always honest and patient explained to me even though my English is not good.Also,A quick reply from her would be highly appreciated.Thanks for her professional service for my family.

MANGO · 1 October 2022

Agent replied · 1 October 2023

We are incredibly grateful that you took the time out to leave us a 5-Star review! We'll be sure to let Maja know what an amazing job she's doing too!

5/5

Trustpilot

Spencer was super helpful and…

Spencer was super helpful and transparent throughout the entire process.

Jay · 1 October 2024

Agent replied · 24 August 2024

Thank you for your feedback! We’re delighted to hear that Spencer was super helpful and transparent during your experience. Ensuring our clients feel informed and supported is our top priority, and it’s great to know that he made a positive impact.

5/5

Trustpilot

Wendy was extremely helpful at…

Wendy was extremely helpful at answering all my questions, responded very quickly and provided a great service :)

Amelia · 15 May 2024

Agent replied · 24 August 2024

Hi Amelia, thank you so much for your review. I’m really glad I have been able to help you secure accommodation.

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