Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotImmaculate agency 😍
The process was extremely easy and they were so supportive😊 Zak and all team managed to answer all questions and did very useful connections between us and the landlord/ maintainace company :) that was super quick and helpful.I have tried so many agencies before ,but this agency and team are immaculate 🌷 I high recommend this company and staff are so friendly👍🏻
This is lovely to hear you would recommend us, really appreciate it!
5/5
TrustpilotThe best in Leeds
Spencer is without doubt the best in Leeds. Always helpful knowledgeable and goes the extra mile
Hi Victoria,Very kind words. Thank you for taking the time. It’s always great to work with you as part of your client property searches.Many thanksSpencer
5/5
TrustpilotAmina was absolutely amazing
Amina was absolutely amazing. Helped us find our dream flat after some nightmare viewings. Thank you so much.
Thank you Beth for your lovey review, I hope you enjoy your new apartment. Feel free to get in touch if I can help with anything else.
3/5
TrustpilotCould be better with less third party apps
I like the house I rent, but the estate agents could have been a bit better in the process, with spelling errors resulting in sending personal information to a random person’s email address (after being corrected twice) and having to ask them several times to send a certain document. I don’t like that maintenance for the house and the referencing process are handled through third party apps/companies rather than speaking to a human who’s actually with the agency, it makes reporting issues much less straightforward and it excludes people who may not have smart phones or be tech savvy from being able to rent with them.
We're sorry to hear about the spelling mistakes, that's on us! We really appreciate your honest feedback, it helps us to do better!
5/5
TrustpilotFinding a replacement tenant
Good communication.Kept informedGiven optionsQuick and efficient responses.A special thanks to Spencer Williamson
Hi Mark,You entrust us to manage your apartment and we look to do that consistently well, and offer an excellent service, always.Thank for taking the time to leave the feedback you have, it's very much appreciated.We really value feedback from our landlords to let us know that we are hitting the right level of service and ticking the boxes that we need to.Thank you for your continued business.Spencer
1/5
TrustpilotRented a flat through Chapel Allerton…
Rented a flat through Chapel Allerton branch and hope no-one has the experience I’m currently having.Moved in, flat hadn’t been cleaned and several of the “furnishings” weren’t fit for purpose. Flagged this, and to be fair, some were upgraded. Spent a bit of time cleaning the flat on move in day as it gets a bit dusty between tenants, as expected.Let’s move on to move out day. After a year of living there on my own, 2 or 3 nights per week, and having cleaned the flat to a higher standard than when we moved in, here’s the experience:Potential bill for:- cobweb behind one of the doors that we kept open the whole time we were there (and admittedly that was factually correct), it would have been quicker to get a duster to remove the webs than take the photo.- took one photo of a piece of skirting board approx 12 inches long that needed dusting. Not the 100pls foot of skirting board that was clean.- opened a wash machine that had never been used (as I took my washing home at weekends) with unclean rubber seal (clearly never took the photo as we moved in as never been used).- the bed is now apparently broken, despite the fact we’d asked them on move in to have a look at the bed as the mattress was sunken & headboard stained. They replaced the mattress and now claim, 1 year later, that the bed is broken and sunken? Not mattress related, apparently!!- final one for now, yellow stain on the back of a curtain??? Given the flat has condensation I’d say it’s that they need to deal with. Seems like they’ll do whatever they can to keep your deposit and have a keener eye and higher standards in check out than check in. Sharks.
Thank you for your review. Whilst it is frustrating when deductions are made from your deposit, we do discuss these with you prior. We use the inventory check and out report to determine what deductions should be made as we need to ensure that the property is returned to its original condition.
5/5
TrustpilotI have rented my house for 17 years and…
I have rented my house for 17 years and enquired about possibly having a shower fitted, I offered to pay towards the shower and fitting and have just received an email from Claudia Harrington to let me know the landlord will fit a shower wall cladding and glass shower screen at no cost to myself! I am absolutely over the moon. Thank you so much Claudia
4/5
TrustpilotHi carrier Alexander was very nice and…
Hi carrier Alexander was very nice and helpful agent. Would recommend it.
Thank you for your feedback and review!
5/5
GoogleThe letting agents are helpful. Thanks to Harry who helped us looking for the house in the area. Lucky to meet him as our letting agent.
Thank you guys. You were a pleasure to deal with, I hope you enjoy the next chapter of your life in this beautiful home!
5/5
TrustpilotIt’s very difficult to get the flat or…
It’s very difficult to get the flat or apartment to rent despite viewing many flats as the decision depends entirely on the landlord.However, the service provided my this agent is first class. They are responding our calls and arranging the viewings based of our request. And also, they are on time and explanations during the viewings are delivered well.
Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our service. We understand how challenging finding the right place can be, and we’re glad that our team could assist you effectively throughout the process. Your kind words about our responsiveness and thoroughness mean a lot to us. If you need any further assistance or have more questions, please don’t hesitate to reach out. Best of luck with your search, and we hope you find the perfect home soon!
5/5
TrustpilotDeclan was really great and patient…
Declan was really great and patient through out, would 100% recommend using and I’m an estate agent myself !
Thanks for your kind review Scott!
5/5
TrustpilotLinley & Simpson have been managing my…
Linley & Simpson have been managing my property for over ten years. They are reliable, look after my property and find me the best tenants.I've recently had Rachel in Renewals liaising between myself and my tenants. She has been really helpful, insightful, knowledgeable and always kept in informed, resulting in a really good outcome for all concerned.I would highly recommend Linley & Simpson.
Thanks for your lovely review Yvonne, it was a pleasure to organise for you! All the best, Rachel
5/5
TrustpilotZak was wonderful and very…
Zak was wonderful and very understanding about my transport troubles when arriving to view the property.
Amazing review, thank you!
5/5
TrustpilotBy far our smoothest moving experience to date.
We’ve moved house a few times, and this was by far our smoothest experience. The team at Linley & Simpson Ilkley, were extremely helpful in ensuring we were moved in as easily as possible, our utilities and services were all covered, and provided useful follow ups following the move, to ensure we’re settled.
Thank you for sharing your experience! We’re thrilled to hear that your move with Linley & Simpson Ilkley was your smoothest yet. It’s wonderful to know our team could assist in making the transition seamless, from handling utilities and services to providing follow-ups to ensure you’re settled. Your feedback motivates us to continue delivering exceptional service, and we’re here if you need anything in the future. Wishing you happiness in your new home!
5/5
TrustpilotThanks Aiden
Aiden was very professional, helpful and patient with all the questions we asked him about the property.Thanks Aiden.
Thank you Walter! - Aiden
5/5
TrustpilotGreat team, wouldn’t hesitate to recommend them!
We sold our city centre flat through Morgan’s with L&S using I am Sold. The advice to sell originally came from Nigel Lenton. His knowledge is exceptional and the advice he gave meant we were able to sell quickly. The process was pretty easy and his team were always on hand, we had to move tenants out wary and they helped them find a new home. If you are looking to sell a property I can’t recommend the team highly enough. Oli and Andy were always on hand too to help with any queries and make the transaction as smooth as possible.
5/5
GoogleSpoke to Harry, very helpful and personable: even for busy York property market, was able to book a slot for an online viewing, professional and friendly service.
Thank you William, It was a pleasure to speak with you!
5/5
TrustpilotAs a first time buyer
As a first time buyer, the process of purchasing a property can be quite daunting, but my experience with Paige Ellis at Linley & Simpson has been excellent so far.
1/5
TrustpilotWould give 0 stars if I could
Would give 0 stars if I could.Throughout my time with Linley and Simpson, I had numerous complaints about the flat above and next to me, at which point there representative told me “maybe you are too sensitive to noise”. I was told that the flat next door was not rented through Linley and Simpson, which was a complete lie. Throughout my stay their members of staff showed a lack of professionalism towards me - I had signed my tenancy and couldn’t get out without a huge upfront fee for remarketing. They didn’t care once I signed the dotted lines on the tenancy agreement. To anyone looking to rent a property through Linley and Simpson - take my advice and DONT!! A shoddy company who try and scam their tenants by charging over the odds cleaning costs for a build up of dust when I vacated the hellhole of a property 2 weeks before my tenancy ended. Should they have inspected the property straight away, they would have seen that it was clean however they have left it weeks, and a build up of dust formed and now they are trying to charge me £130. I had a worse experience with the Leeds City Branch than I ever have with any landlord in the past. AVOID AVOID AVOID!!!!!
We are sorry to hear about your journey with us! Thank you for taking the time to share your experience. We're sorry to hear that we didn't your expectations. We take all feedback seriously, and we appreciate your honest feedback.
5/5
TrustpilotAiden was very informative and helpful…
Aiden was very informative and helpful during the property viewing.
Thank you for your kind words! We're pleased to hear that Aiden provided you with informative and helpful assistance during your property viewing. If you have any further questions or need assistance, feel free to reach out!
5/5
TrustpilotEboney
Eboney was extremely helpful in sorting a problem out for me. She was very understanding and very reassuring
I’m so pleased I was able to help you with your deposit return. Best wishes for the future
5/5
GoogleAlthough the property we viewed recently was excellent, we had to decline an offer to rent as it just was not quite suitable to our needs. That said, we were very ably assisted in making the arrangements to view by Linley & Simpson's York office team member by the name of Harry Russell. Harry came over as a very courteous and knowledgeable young man who, we believe, has only been with the Agency a matter of weeks. His patient and helpful telephone matter did him credit and we believe him to be a great asset to Linley & Simpson in general, and certainly to its York branch in particular. Good Luck for the future, Harry! John & Valerie Boyle 13/04/2023
John and Valerie, thank you very much for your kind words. I am sorry to hear that the property wasn’t quite what you were looking for, but we are marketing new properties very soon! If you see something you like, you know who to call! Regards, Harry
5/5
TrustpilotThe viewing today was amazing
The viewing today was amazing. Lydia is very friendly and calm 😊
Thank you Ada, for leaving Lydia a 5 star review,We are glad to hear you are happy with the service received!
5/5
TrustpilotCourtney was amazing!
Courtney was amazing and well informed about the properties she was showing us! Highly recommend!
It was so lovely to meet you both, thank you so much for the kind words of feedback. I look forward to working with you to find you the perfect home.All my best,Courtney
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