Linley & Simpson York reviews

★★★★★ 1/5

Trustpilot

Tenants and Landlords Beware

The worst company Ive had the displeasure of dealing with, judging by the multiple one star reviews, it seems we are not alone in our experiences.When we moved into the property, myself, my wife, disabled son and two young children were greeted to our backyard being full of unsafe construction materials which included razor blades, nails, buckets of dry cement, a hearth and a dirty old toilet and cistern. After months of asking L+S to clear it away, we were forced to do it ourselves, at our own expense. I drew the line at the toilet and cistern and they are still sat at the property 2 years later.It took a year for L+S to repair a loose stair carpet despite it being a trip hazard on the stairs and we were forced to threaten to go to the council for them to do it. It was a five min job to tack down.It took L+S 15 months to rectify exposed wiring which was hanging out of the wall next to the hob, another health and safety hazard which was only rectified after we threatened to go to the council.We have also experienced workers tuning up in our garden un announced, on one occasion the work entailed breaking out the concrete in the garden using Jack Hammers and Sthil Saws around 1ft from our back door. It was unsafe to let our children in the garden and we couldn't get the pushchair out the house due to the size of the hole. As this is the only entrance and exit into our flat, this presents another safety concern and the fact they didn't think they needed to make us aware despite having 2 young children, a baby in a pushchair and a disabled son, is absolutely shocking.We are currently in the process of complaining about all of the mismanagement and malpractice and the staff don't even keep to their own complaints procedure which states an acknowledgement of the complaint will be given within 3 working days and a response given in 15 working days. One of my complaints was completely ignored for weeks and it was only after I complained that the procedure wasn't being followed that I received a response.Staff are generally rude, sometimes replying with angry emails, sometimes ignoring your emails entirely. In some instances they seem to be pleased we are being mistreated, with a member of staff even laughing at my wife over the phone. We also personally know someone who owns three properties who are managed by L+S and they are experiencing similar issues, and looking at the recent reviews, it seems this is becoming the standard of management to expect with L+S. Avoid at all costs, the staff are rude, unprofessional and seem incapable of performing their duties. This applies to regional management as well (it was an area manager who didn't keep to L+S's own complaints procedure!).EDIT after L+S reply to my review:While we do have a meeting agreed for next week, which is the result of almost two years of unresolved grievances, we are STILL continuing to experience issues with L+S staff ignoring emails regarding additional maintenance issues as well as dangerous work being undertaken outside our property without given notice. When we complained about this we were told by L+S maintenance team that they didn’t have to make us aware of any disruptive and dangerous work being undertaken 1 meter away from our front door (installation of a manhole which included two deep holes, breaking out concrete with a jackhammer and stihl saw). Instead, we were told by a member of the maintenance team that L+S only needed to give notice of such work as a courtesy. As someone who has previously worked in health and safety, I know this to be completely false and considering L+S have a duty of care to tenants as well as us having a son with a disability and small children, this is an absolute disgrace.. We also had to complain about the manager of the branch (Amy) who looks after our property due to her negligence and malpractice. When we had these additional issues with heavy duty construction work going on as well as issues with the roof leaking and windows letting in water next to an electrical socket, these were completely ignored for four weeks.Upon complaining about the lack of response from Amy, we then informed she had been told not to communicate with us any further (probably due to the angry and unprofessional email she sent).No one even informed us that she had been told not to speak to us and another point of contact wasn’t offered.Despite this, Amy hasn’t passed on these queries to other members of staff to deal with and when I asked who our point of contact now is with regards to maintenance, this email has also been completely ignored.It seems they can respond to a negative review quickly enough though, while emails regarding health and safety hazards are completely ignored. Just shows they only care about their public appearance and not the safety of tenants.

Andrew · 11 April 2024

★★★★★ 5/5

Trustpilot

Appreciation for Amina Hussain and her service during our search for apartment

I wanted to express my heartfelt appreciation for the outstanding assistance Amina Hussain provided during my search for an apartment with Linley & Simpson city center. Her professionalism, unwavering commitment to customer support, and friendly demeanor have left an indelible mark on my experience.From our initial interaction, it was evident that Amina possess a keen understanding of client requirements. Her attention to detail, prompt communication, and willingness to explore multiple options set you apart as a dedicated professional. she explained me so many things which i was not aware as a first time tenant.Despite the initial viewings not meeting my specific needs, her perseverance led us to consider additional properties. Ultimately, we found the perfect fit, thanks to her guidance and expertise.Amina, your exceptional service not only streamlined the process but also made it enjoyable. I am grateful for your efforts, and I have already recommended your services to two friends who also secured properties through your assistance.Thank you for being an outstanding professional. I look forward to continuing our association and recommending your services to others in the future.

Chandan · 9 April 2024

★★★★★ 5/5

Trustpilot

Application Experience - Lisa Halifax

Lisa Halifax was happy to answer any questions I had regarding the whole process and answered any questions i had about the flat

Euan · 17 September 2024

★★★★★ 1/5

Trustpilot

Choose another letting agent

Unfortunately really poor service from each department that we’ve had to deal with over the years of renting with this letting agents that took over our previous one.Over time things have just become progressively worse to the point that we are now having to get the council involved to help us as the maintenance department have no interest in ensuring that the property is a safe and healthy environment to live in.Branch manager will only communicate via email or text message, couldn’t be more unprofessional over the last 4 years. Avoid.

Eliza · 9 April 2024

★★★★★ 5/5

Google

Grant has been amazing to work with! He took time to understand our needs and has been integral in finding the perfect spot for us. I really appreciate his responsiveness and super helpful information on the neighbourhood.

Nicole · 23 December 2023

★★★★★ 5/5

Trustpilot

Property maintenance

The re-decoration and and other maintenance issues of my property were dealt with in a helpful manner by Matt Kendrick in L&S maintenance department. Thanks Matt for your assistance.

Sara · 3 June 2024

★★★★★ 5/5

Trustpilot

Luke Hutchison.

Luke Hutchison has been really helpful and deals with my queries promptly. He is a very approachable and pleasant person who I am certain will be a great asset to your company.

Linda · 4 April 2024

★★★★★ 5/5

Trustpilot

Our First Rental Experience

First of all, It was amazing to receive the message for the viewing the property as soon as we applied from the Right move apps. Secondly as in the message, we meet Mr Harry of your company, where he help to tour the apartment being friendly and polite. He emailed us other procedures and even made appointments with the landlord where I could meet him personally and had a good conversation. So from viewing till the holding fee for confirmation Mr. Harry guide us well and clarified all doubt we had in regard with the property rental. Lastly, me and my family thank him for his professionalism and would love to work again in near future. Thank you.

Resham · 3 April 2024

★★★★★ 5/5

Trustpilot

Excellent agent and very knowledgeable

Spencer was an excellent agent who gave lots of information and was very helpful. Super happy with the viewings they arranged based on my preferences!

Lauren · 9 August 2024

★★★★★ 4/5

Trustpilot

Monika Rebas

Monika Rebas was lovely and helpful and got my electric sorted for me quite quickly and efficiently.

Dawn · 12 December 2024

★★★★★ 5/5

Trustpilot

The application process has been very…

The application process has been very easy and simple compared to other estate agents. Samuel Priestley was very friendly and helpful in the house viewing.

Archie · 7 August 2024

★★★★★ 5/5

Trustpilot

I called agency to solve one issue

I called agency to solve one issue. Problem has been solved with help of Jennifer Lowe, she were very kind and helpful for me.

Adriana · 23 August 2024

★★★★★ 5/5

Trustpilot

Great service from Spencer

Spencer was extremely helpful, professional and was able to help me find a flat to meet my requirements within budget. I couldn't recommend him highly enough.

Tyler · 20 July 2024

★★★★★ 5/5

Trustpilot

I have dealt with Will and Rich at…

I have dealt with Will and Rich at Linley and Simpson for many years, they are very helpful and efficient with helping me with work orders and keys in the office

Chris · 19 April 2024

★★★★★ 5/5

Trustpilot

Gary Wilkinson has been great to work…

Gary Wilkinson has been great to work with! Always fast to reply to my emails and willing to help out in any way possible!

Lillian · 23 August 2024

★★★★★ 5/5

Trustpilot

Great staff, great company.

Rachel has been great throughout our whole renting process, always helpful and seems to get any problems we have resolved very quickly, cannot fault her or the company, keep it up.

Jack · 18 April 2024

★★★★★ 5/5

Trustpilot

Pleasant Check Out

The check out process has been very quick and easy. Tyla was friendly and communicated with us really well. Moving is always stressful so this has been very much appreciated!

Antonia · 6 May 2024

★★★★★ 5/5

Trustpilot

Great team and service

Have dealt with Will Stipetic, Rachel Urry and Sue King and all are fantastic to deal with. A great team and they provide a great service.

James · 18 July 2024

★★★★★ 5/5

Trustpilot

Zak was very helpful and friendly

Zak was very helpful and friendly. Explained everything really well and was in constant communication before the viewing and turned up early too. Thanks Zak.

Mr · 2 August 2024

★★★★★ 5/5

Trustpilot

Wonderful

Lydia was brilliant. Punctual, professional and incredibly personable.Despite not going for the property she showed me, I cant fault her. From start to finish a great experience.

Jak · 27 June 2024

★★★★★ 5/5

Trustpilot

Samuel was very helpful and was able to…

Samuel was very helpful and was able to answer any questions I threw his way. He was already there before me was very welcoming.

Ben · 17 August 2024

★★★★★ 5/5

Trustpilot

Amina Hussain was super helpful and…

Amina Hussain was super helpful and went above and beyond to help us with our viewing and to secure our flat! Thanks again :)

Rachel · 15 August 2024

★★★★★ 5/5

Trustpilot

A big thanks to Josh and all L&S team…

A big thanks to Josh and all L&S team in the Headingley Office for speedily processing an apartment rental for Amy in Headingley Christmas 2022.The complicated process of preparing paperwork and the upgrading of the apartment for our new tenancy was done quickly and professionally by all the office team.Jake for various viewings and Josh keeping the process together via emails and calls….. A Job well done for the Landlord and ourselves for a long term home rental. Highly recommended. Geoff,

GT · 24 January 2023

★★★★★ 5/5

Trustpilot

viewing

We had a viewing today with agent Aiden H. Overall, the property was as in the photos and Aiden was efficient and helpful.

AN · 30 August 2024