Trusted Agent profile · York

Linley & Simpson York reviews

4.6

★★★★★ Excellent

2,957 reviews across 2 platforms

2 Low Ousegate, York, YO1 9QU

Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,957 reviews on two platforms, including 803 Google reviews rated 4.4.

Google logo

4.4 / 5

803

Reviews on Google

This office

Trustpilot logo

2,154

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

5/5

Trustpilot

Good job Kieran!

Kieran did a great job of getting my rental property sold. As a long term rental it wasn't the most desirable property and in need of a bit of a refresh. It was on the market for a while but he was always positive and confident the right buyer would find it and kept pushing through the viewings. He also offered some alternative options / strategies for optimising the eventual sale price.

J · 6 October 2024

Agent replied · 22 October 2024

Thank you for the review! All the very best for the future. Team Headingley.

5/5

Trustpilot

Masterpiece

The agent that showed us around, named Carrie, was very calm and respectful, she explain in details what we needed to know even before asking and answered questions in a respectful way. When feeling the form online, the agent that we spoke to also calmly helped us by showing a great customer service skills, I was not disappointed in any stage of the application so far, however, I’ll appreciate if response is given as soon as possible

Ogunyede · 15 July 2024

Agent replied · 24 August 2024

Thank you Simi, I am happy that you felt satisfied with my service on your viewing!

5/5

Trustpilot

Amazing customer service

Bradley has been showing us round and he's been so friendly and helpful every step of the way. Luke has also been great and kept us updated. Big thanks to you both!

Liz · 19 May 2024

Agent replied · 24 August 2024

Thank you for the kind words Liz it’s been great working with you, wishing you all the best with the move!

5/5

Google

Viewed a property recently and the gentleman was very helpful and willing to answer all questions and assisted with filling out the application for said property, can’t fault the customer service at all, so a big thank you to Harry who oversaw the whole process :)

Bayli · 3 July 2023

Agent replied · 1 October 2023

Thank you very much Bayli, I wish you the best of luck with your application!

5/5

Trustpilot

The process of securing a tenancy…

The process of securing a tenancy through Linley and Simpson has been straight forward and easy. Chelsea has been thorough, helpful and Friendly in her communication throughout. Thanks! James

James · 12 July 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave a review! It was a pleasure finding you your new home and wish you all the best.

5/5

Trustpilot

Mark and Mike SIX STARS

Mark and Mike have gone above and beyond what I expected. We presented our requirements and nice-to-haves and they presented us with options that showed they knew what we wanted and cared about finding us the right home. I reached out to so many letting agencies and only Mark and Mike really looked out for us. They have my sincere gratitude for all they have done to help secure my family a wonderful gem of a home in Harrogate!

Stefany · 5 June 2024

Agent replied · 24 August 2024

Stefany, Jason and familyMike and I would like to thank you for your lovely review.Yes, it really is a gem of a house. I so hope that everything runs smoothly and you will enjoy the rest of your time here in the UK.Thanks againMark and Mike

5/5

Trustpilot

Very impressed with a professional, helpful and friendly adviser.

When I called Linley and Simpson to enquire about a rental property I was very impressed with the way Aiden Hamilton quickly arranged an appointment. In the meantime a second appointment was made for me to view another property. Aiden met me at both properties at the appointed times and I was very impressed with his friendly, professional and helpful approach. Unfortunately neither properties were suitable and Aiden said he was very sorry and would let me know if somewhere more suitable became avaiable.

Patricia · 17 May 2024

Agent replied · 24 August 2024

Thank you for the kind words, I hope everything works out in the future - Aiden

5/5

Trustpilot

Thanks to Charlie Grayshon for their…

Thanks to Charlie Grayshon for their help in a recent checkout and follow-up. Charlie made things happen and was an absolute pleasure to deal with.

Lisa · 15 September 2024

Agent replied · 22 October 2024

Thank you for your kind words Lisa, and I am happy to have helped!

5/5

Trustpilot

Andrew Hitchon

I have recently been dealing with Thomas Atkin about issues relating to the maintenance of the flat I own, which is managed by Linley & Simpson. I have found Tom to be quick to respond to requests and questions and very helpful in his responses, whether I have been asking for information or advice. As well as being efficient, I have found Tom to be both patient and polite in dealing with my questions and requests for information, which I believe is very important in this situation.

Andrew · 15 May 2024

Agent replied · 24 August 2024

Hi Andrew, thank you for your review, it’s great to hear that you are happy with the service I am providing you in maintenance.As always if you need anything at all just let me know.Thanks- Tom

5/5

Trustpilot

Review of inspection

Hi, It was a lovely meeting today the inspection time with Ebony Robinson .She is a lovely person and good behaviour with us especially to our child . She is a good listener who listen carefully about our doubts and gave clear clarifications . She has made her duty without interruption of ours .Their service is outstanding.Our friend referred to us this agency .Even we have a child we got this . We also suggesting to many of our friends about this agency . When we got a problem regarding the boiler , they resolved that issue without delay . We are maintaining this property as same as our own home .

Aiswarya · 15 May 2024

Agent replied · 24 August 2024

I am so thankful for your kinds words. Your little boy was lovely and I hope he enjpyed showing me around the apartment! I’m here if you need anything going forward. Best wishes, Ebony

5/5

Trustpilot

Lisa Halifax at Linley and Simpson

Lisa Halifax has been great at keep me (landlord) informed with progress and updates. Updates when provided are thorough.Lisa’s opinions have been valuable, and I trust her judgment.

S · 26 July 2024

Agent replied · 24 August 2024

Thank you ever so much for taking the time to leave me the 5 star review, its lovely to hear I have been able to assist and I’m sure when the tenants move in they will be very happy.

5/5

Trustpilot

Amazing customer service

I am in the process of securing a property to rent with Linley & Simpson of Ripon with their agent Maddie Saltmer. The process has been made easy and has been fully explained thoroughly by Maddie. She is extremely good at her job a credit to their organisation. I would recommend Linley & Simpson of Ripon to anyone looking to buy, sell or rent a property due to their amazing customer service.

Neil · 30 September 2024

Agent replied · 22 October 2024

Thank you for your kind review, I’m glad I can help.

5/5

Trustpilot

Nicola was very thorough and…

Nicola was very thorough and approachable throughout the relet process. L&S handled the letting very efficiently from start to finish and dealt with any questions and issues thoroughly.

Belinda · 25 July 2024

Agent replied · 24 August 2024

Thank you Belinda, it’s been a pleasure working with you and we look forward to helping you again in the future!

5/5

Trustpilot

Thank you Mark for helping us with…

Thank you Mark for helping us with letting our new house. You have been amazing and respond so quickly. I would highly recommend for anybody looking to rent a property with Linley and Simpson.

Riley · 3 April 2024

Agent replied · 22 October 2024

Hi Riley, thank you so much for taking the time to leave such a lovely review. I hope the process goes smoothly and you enjoy your new home! Kind regards, Mark

5/5

Google

Superb service from Cal and the team at Linley and Simpson in York throughout our house purchase. Cal really did her best to ensure that everything went as smoothly as possible - always available, friendly, professional and efficient. Highly recommended.

Mark · 25 November 2023

Agent replied · 23 August 2024

We are really pleased that Cal and the team were able to assist with your move Mark. We hope you have settled in well!

5/5

Trustpilot

Carrie

Carrie is lovely, she had answers to all our questions, let us take out time and most importantly made us feel excited about the idea of living there!

Molly · 24 July 2024

Agent replied · 24 August 2024

It was lovely to meet you Molly. Thank you for leaving your review! - Carrie

5/5

Trustpilot

Morgan has been helping us as our…

Morgan has been helping us as our tenancy has come to an end and we've needed to extend due to our property not being ready. His help has been really invaluable!!

Danny · 30 May 2024

Agent replied · 24 August 2024

Thank you for leaving Morgan review, we are glad he could help!

1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. From start to finish they were nothing but shambolic. I was a tenant, and had numerous issues in the property not L&S fault but they did nothing to help. Upon leaving the property; it took them 6 weeks and a lot of stupidity on their part for me to get my deposit back. Special mention goes to Elle in the pudsey branch who was worse than useless, no idea why they’d leave a trainee in charge of something worn no supervision but I assume she won’t progress from trainee. Oliver was brilliant in finally getting my deposit in 24 hours despite Elle having told me over the course of 6 weeks I’d have it in my account anyway now, absolutely feckless she was.

Lisa · 20 April 2023

5/5

Trustpilot

Great staff

The viewing was great and was shown around everything, Samuel Priestley was delightful and super helpful with showing around and he was super sweet. a great employee.

Evangeline · 6 August 2024

Agent replied · 22 October 2024

Thank you so much for leaving a review, I’m glad I can be so helpful and provide such a positive viewing!

5/5

Trustpilot

Great customer service

Great customer service. Mark was great in helping me find a place and the communication was far better than what I'd experienced with other letting agents. Recommended!

Bobby · 5 August 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave a review, it means a lot. I hope you enjoy your new home! Best wishesMark

5/5

Trustpilot

John Hanlon

John Hanlon - York BranchJohn was extremely helpful and answered all my queries. Unfortunately not all in the York branch are so helpful. Thank you John.

Joy · 21 August 2024

Agent replied · 22 October 2024

Thank you so much for your kind words and positive feedback Joy. It was a pleasure speaking with you and I’m glad I was able to finalise the renewal with the outcome you wanted.

5/5

Trustpilot

Amazing people and service thanks Amina (leeds city centre)

Had a really easy and lovely time with linley & simpson. A big shout out to Amina for being a lovely person and helping me through every step of the way.

Max · 24 May 2024

Agent replied · 24 August 2024

Thanks for your lovely review of Amina!

5/5

Trustpilot

Dealt with Rachel for a while now

Dealt with Rachel for a while now. Always goes above and beyond to ensure we are happy and satisfied. Really appreciate what you do for me and my family. Thank you.

Luke · 24 May 2024

Agent replied · 24 August 2024

It is a pleasure to be able to help you and your family!

5/5

Trustpilot

Great service

Reluctantly selling my flat in Dock Street, the L&S team have been great. Special thanks to Andy Bonner who has gone above and beyond to keep things on track with the sale. Recommended.

Hilary · 15 April 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave this review Hilary. I very much look forward to completing your sale within the coming weeks.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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