Trusted Agent profile · York
★★★★★
2,956 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,956 reviews on two platforms, including 803 Google reviews rated 4.4.
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Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotLinley & Simpson manage my property in…
Linley & Simpson manage my property in Sheffield and a shout out to manager Kelly Boot for being most supportive - thank you Kelly!
Thank you for the shout out to Kelly, we always aim to please!
4/5
GoogleLived in a property managed by them for a year and a half. The signing process was normal, went smoothly. During the tenancy they were mostly fast at responding to requests, with everything being fixed within a week or so at most, which is such a breath of fresh air compared to all of the places I've lived in. The only issue we had was one persistent problem with the house not being addressed for months and months, apparently because it was just forgotten about, otherwise I would've given 5 stars. Maja was very helpful at the end of my tenancy - she and everyone I interacted with was friendly and clearly trying to be helpful. Easily one of the best experiences I've had with tenancy agencies!
1/5
TrustpilotTerrible and unprofessional from the start
Terrible and unprofessional from the very beginning. Signed for a property and we were told we could expect to move in within a month but later it was said the entire property needed redecorating so we had to wait an indefinite period of time. Luckily got the keys on the exact same day my previous tenancy ended. However there was just a shabby catalogue of errors after that; they sent emails to me meant for the previous tenant, they left Starbucks cups in the property when they came in “to do an inventory check” which wasn’t witnessed or signed by myself. They lied about what furniture would be available, leaving us to buy it all at the last minute. The oven wasn’t even plugged in and they told us it was a problem with the gas when in reality there wasn’t enough plug sockets behind the oven. The blinds were dirty when I moved in so I asked them to replace them, which they agreed they would and they sent 3 different people to take measurements for said blinds (yes not even joking) but we never saw any new blinds! There was broken old bits of furniture and bathroom tiles in the cupboard which I had to leave there as the landlord apparently wanted to use the cupboard as storage. Boiler has been shabby and useless since we moved in, the EPC rating is low and the place is generally all-round damp and Cold - it turned out though that there was a leak above the boiler and whole ceiling is about to cave in. The ceiling needs contractual work and they’re putting it off all the time. They’ve sent multiple people out to get a quote and yet they’ve done nothing and it’s been almost a month. Luckily I’m out of here soon! Whole place is damp and mould is growing in every corner; I can only imagine it’s worsened by the fact there’s no window in the bathroom. Can’t wait to leave this place and I pity anyone who rents from these useless people.
5/5
TrustpilotRental of property
A positive rental experience with individual approach due to the case nuances from the moment of showing the accommodation to the moment the contract was signed. All thanks to Chelsea C.
Thanks Maria for taking the time to leave a review. It was a pleasure helping you find your new place - all the best!
5/5
TrustpilotThe staff are wonderful
The staff are wonderful, in particular Rebecca, Richard and Tracey at the Hessle branch, friendly and helpful. I would highly recommend this service to anyone looking to find a new home.
Very pleased to hear you were happy with the service you received Piers. Many thanks for taking the time to leave a Review.If we can help you in the future please do not hesitate to contact us.
5/5
TrustpilotThe Best of the Best estate agents…
It is with the greatest honor and much appreciation that I give the highest recommendation and regard to Linley & Simpson - Horsforth. From the very first contact I had with the agency, I was amazed at the caring, kind, friendly and at all times professional assistance they provided in helping me find a property. At all times they paid attention to my queries and assisted me with their vast knowledge and experience. IImmediately knew I was in good hands and made the right decision in selecting them. So very thankful to Kate Ward. Not only is she kindhearted, she is very knowledgeable and highly intelligent, as well as, articulate in explaining things. Kate Ward used her vast knowledge and experience during the entire process from the beginning until I actually picked up my key and moved into the property. I knew I was in good and safe hands. With sincere respect and appreciation, I thank the Horsforth office of Linley & Simpson.
Thank you so much for your amazing review. It was a pleasure helping you throughout the tenancy process. If you need any help in the future, please do not hesitate to contact us. Hope you are enjoying your new home!
5/5
TrustpilotSpencer was very responsive and kept me…
Spencer was very responsive and kept me informed promptly. He also suggested that I subscribe to the rent and legal protection programme, which is helpful.
Hi Katherine,Thank you for your positive feedback. I really appreciate you taking time to leave me a review.Our aim is to give our landlords the best advice to secure good tenancies for their property and to make the process simple for you.Many thanksSpencer
5/5
TrustpilotGood experience
Ben was helpful, friendly and told me everything I needed to know about the property. I’ve appreciated the professionalism of Lindley and Simpson throughout the process.
Hi Josie, Thank you for your kind feedback!
5/5
TrustpilotHouse viewing
Really well managed, did an excellent job of showing us around the house and was helpful with filling in the paperwork. I’d like to thank Scott Knight for being so helpful.
Thank you for the feedback Megan, we are glad we could help!
1/5
TrustpilotExtremely Disappointing Experience
My experience with Linley and Simpson has been nothing short of a nightmare. I received the keys to the property last week, and what initially seemed okay turned into a series of shocking discoveries upon closer inspection. It's evident that the agency did nothing to prepare the property after the previous tenant left.The carpets were filled with dust and dirt, some even partially removed from the floor. The toilet floors were in appalling condition, with no maintenance or silicone applied to prevent water leaks. In certain areas, the floors were damaged, adding to the overall dissatisfaction.Despite reaching out to the agency via email, in person, and sending them photographic evidence of the issues, there has been no response or solution provided. It's been a week, and the lack of action on their part is unacceptable.I am extremely disappointed with Linley Agency's negligence and lack of professionalism.
Hello TonyWe are sorry to read your review however, after studying your inventory, I cannot locate that you have noted these issues. The carpets, with the exception of the stairs carpet, were professionally cleaned prior to you moving in and the only reported issue we had was a battery in a thermostat, which has now been resolved. If you believe there are still outstanding issues that are not being addressed, could you please email us at feedback@linleyandsimpson.co.uk with further details.
5/5
GoogleFound the company to be very helpful whilst I have been seeking somewhere to rent. In particular Aiden H was very professional but friendly and went above and beyond to reassure me in a difficult market and support me in securing viewings.
Thank you for your kind words Gale, let’s hope everything goes well and you have my email for any further questions!
5/5
TrustpilotSUCCESSFUL CLSIM
Following my tenants vacating a flat in Sheffield then a “claim” was lodged in connection with them not complying with the agreed terms and conditions set out in the tenancy agreement. This process was not concluded due to a change in personnel at the agency.
5/5
TrustpilotA massive thank you to Amina
A massive thank you to Amina! She helped me to sort a rental property in record time and with zero stress - super friendly & helpful.
Thank you, Lauren, for your lovey review, I hope everything goes well with your move in!
5/5
TrustpilotGreat company amazing staff
Abi from Linney and Simpson was absolutely amazing (The girl should be cloned) We moved from Scotland and things didn’t go smoothly due to illness, but Abi and her colleagues John and Laura always kept me updated if Abi was not working. All brilliant staff members.
Thank you for your feedback, Abi and the rest of the team will love reading your kind words!
5/5
TrustpilotHamaad was really professional and…
Hamaad was really professional and kind, he give me options and looking for an agent to help me in my search, definitely a great service
Hello Ricardo I am glad I was able to help, me look forward to helping you search for your new home!
5/5
TrustpilotMy experience with Linley and Simpson
I’ve dealt with Hayley and Rachel at Linley and Simpson for many years . They looked after my rental property and kept things running smoothly and efficiently . I highly reccomend them
Thank you for your review. It was a pleasure looking after the property for such a lovely client. We wish you well in your next venture!
5/5
TrustpilotGood to rent from
Renting a house with Linley and Simpson, always helpful if we have any issues, quick and easy to report any faults. Rachel is always helpful and responds to messages quickly.
'Hi Lynsey, thank you for the review. It is our pleasure and glad we can be of assistance!
5/5
TrustpilotHad my 6 month house inspection carried…
Had my 6 month house inspection carried out by Sally Bird. Sally is always very friendly and helpful, making sure that any issues are addressed very quickly.
Thank you Anita, it’s always a pleasure attending your property as it’s beautifully maintained!
5/5
TrustpilotSuper swift, totally seamless letting agents who’ve got your back!
My friend and I are thrilled to give a huge shoutout to the Linley & Simpson team and our new landlords for making our dream of living in Ilkley come true! It's a place we've always wanted to call home since our childhood, and now, it's happening! We never really thought we'd get this chance, but here we are, about to move into our dream home, and we couldn't be more excited.We were a bit unsure about our chances, but we wanted to show that we were serious and genuine. Thankfully, the team saw that in us, and we are so grateful for their belief in us. The whole process, from application to successful referencing, was smooth and impressively quick, though it felt like an eternity for us, haha!Whenever we had a question, the team was quick to respond, bringing clarity and refreshing promptness to every interaction, which was just what we needed. Having Linley & Simpson as our new go-to is just so great. We're just over the moon to start living our dream. A big thank you to the team for your incredible support and for recognising the genuine folks that we are.
Thank you for your feedback, we really do appreciate you taking the time to share your experience with us. We wish you well in your new home!
5/5
GoogleHelpful employees! Have rung up a few times in the past week and they’ve always been friendly and happy to help. In particular, I spoke to Harry Russel who went above and beyond to make sure I had my questions answered! Thank you!
Maddie, enjoy your viewing and best of luck with your application!
1/5
TrustpilotTenants and Landlords Beware
The worst company Ive had the displeasure of dealing with, judging by the multiple one star reviews, it seems we are not alone in our experiences.When we moved into the property, myself, my wife, disabled son and two young children were greeted to our backyard being full of unsafe construction materials which included razor blades, nails, buckets of dry cement, a hearth and a dirty old toilet and cistern. After months of asking L+S to clear it away, we were forced to do it ourselves, at our own expense. I drew the line at the toilet and cistern and they are still sat at the property 2 years later.It took a year for L+S to repair a loose stair carpet despite it being a trip hazard on the stairs and we were forced to threaten to go to the council for them to do it. It was a five min job to tack down.It took L+S 15 months to rectify exposed wiring which was hanging out of the wall next to the hob, another health and safety hazard which was only rectified after we threatened to go to the council.We have also experienced workers tuning up in our garden un announced, on one occasion the work entailed breaking out the concrete in the garden using Jack Hammers and Sthil Saws around 1ft from our back door. It was unsafe to let our children in the garden and we couldn't get the pushchair out the house due to the size of the hole. As this is the only entrance and exit into our flat, this presents another safety concern and the fact they didn't think they needed to make us aware despite having 2 young children, a baby in a pushchair and a disabled son, is absolutely shocking.We are currently in the process of complaining about all of the mismanagement and malpractice and the staff don't even keep to their own complaints procedure which states an acknowledgement of the complaint will be given within 3 working days and a response given in 15 working days. One of my complaints was completely ignored for weeks and it was only after I complained that the procedure wasn't being followed that I received a response.Staff are generally rude, sometimes replying with angry emails, sometimes ignoring your emails entirely. In some instances they seem to be pleased we are being mistreated, with a member of staff even laughing at my wife over the phone. We also personally know someone who owns three properties who are managed by L+S and they are experiencing similar issues, and looking at the recent reviews, it seems this is becoming the standard of management to expect with L+S. Avoid at all costs, the staff are rude, unprofessional and seem incapable of performing their duties. This applies to regional management as well (it was an area manager who didn't keep to L+S's own complaints procedure!).EDIT after L+S reply to my review:While we do have a meeting agreed for next week, which is the result of almost two years of unresolved grievances, we are STILL continuing to experience issues with L+S staff ignoring emails regarding additional maintenance issues as well as dangerous work being undertaken outside our property without given notice. When we complained about this we were told by L+S maintenance team that they didn’t have to make us aware of any disruptive and dangerous work being undertaken 1 meter away from our front door (installation of a manhole which included two deep holes, breaking out concrete with a jackhammer and stihl saw). Instead, we were told by a member of the maintenance team that L+S only needed to give notice of such work as a courtesy. As someone who has previously worked in health and safety, I know this to be completely false and considering L+S have a duty of care to tenants as well as us having a son with a disability and small children, this is an absolute disgrace.. We also had to complain about the manager of the branch (Amy) who looks after our property due to her negligence and malpractice. When we had these additional issues with heavy duty construction work going on as well as issues with the roof leaking and windows letting in water next to an electrical socket, these were completely ignored for four weeks.Upon complaining about the lack of response from Amy, we then informed she had been told not to communicate with us any further (probably due to the angry and unprofessional email she sent).No one even informed us that she had been told not to speak to us and another point of contact wasn’t offered.Despite this, Amy hasn’t passed on these queries to other members of staff to deal with and when I asked who our point of contact now is with regards to maintenance, this email has also been completely ignored.It seems they can respond to a negative review quickly enough though, while emails regarding health and safety hazards are completely ignored. Just shows they only care about their public appearance and not the safety of tenants.
Hi Andrew, we are disappointed to read your review considering we have a meeting arranged with you next week to run through your grievances. Although within your rights to leave reviews when you see fit, we feel it would have been appropriate to wait until this meeting had taken place to allow for a resolution to be reached.
5/5
TrustpilotApplication Experience - Lisa Halifax
Lisa Halifax was happy to answer any questions I had regarding the whole process and answered any questions i had about the flat
Thank you Euan for leaving me the review I’m pleased we have been able to secure the property for you!
5/5
TrustpilotAppreciation for Amina Hussain and her service during our search for apartment
I wanted to express my heartfelt appreciation for the outstanding assistance Amina Hussain provided during my search for an apartment with Linley & Simpson city center. Her professionalism, unwavering commitment to customer support, and friendly demeanor have left an indelible mark on my experience.From our initial interaction, it was evident that Amina possess a keen understanding of client requirements. Her attention to detail, prompt communication, and willingness to explore multiple options set you apart as a dedicated professional. she explained me so many things which i was not aware as a first time tenant.Despite the initial viewings not meeting my specific needs, her perseverance led us to consider additional properties. Ultimately, we found the perfect fit, thanks to her guidance and expertise.Amina, your exceptional service not only streamlined the process but also made it enjoyable. I am grateful for your efforts, and I have already recommended your services to two friends who also secured properties through your assistance.Thank you for being an outstanding professional. I look forward to continuing our association and recommending your services to others in the future.
Thank you Chandan for your great review. I am glad that I was able to be helpful and was able to give you the support needed for you to get the right property. I hope everything goes well once you move in and feel free to get in touch if you have any questions.
1/5
TrustpilotChoose another letting agent
Unfortunately really poor service from each department that we’ve had to deal with over the years of renting with this letting agents that took over our previous one.Over time things have just become progressively worse to the point that we are now having to get the council involved to help us as the maintenance department have no interest in ensuring that the property is a safe and healthy environment to live in.Branch manager will only communicate via email or text message, couldn’t be more unprofessional over the last 4 years. Avoid.
Hello ElizaWe are really sorry to read this review, to help you with your situation, could you please email us at feedback@linleyandsimpson.co.uk with further details about your property and which branch manager you are making attempts to contact.Many thanksSalena WestCustomer Service Manager
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