Trusted Agent profile · York

Linley & Simpson York reviews

4.6

★★★★★ Excellent

2,945 reviews across 2 platforms

2 Low Ousegate, York, YO1 9QU

Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,945 reviews on two platforms, including 798 Google reviews rated 4.4.

Google logo

4.4 / 5

798

Reviews on Google

This office

Trustpilot logo

2,147

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

5/5

Trustpilot

Renting a place is definitely not an…

Renting a place is definitely not an easy job these days but my experience was so much eased by having a great help from Amina. She was prompt in her response, always available when need it and she give me helpful informations, guiding me through the process. Very professional! Thank you Amina! 😊

Daniel · 4 April 2024

Agent replied · 22 October 2024

Thank you Daniel for your lovey review. I am glad I was able to make this process easier for you. Feel free to get in touch if I can help with anything else!

4/5

Trustpilot

Marketing to keys pick up in under 2 weeks

The tenant moved into our rental this week. The process was very smooth and efficient. From photos to advertising to tenant moving in was less than 2 weeks. Big thank you to Lisa Halifax for pulling it all together. Very helpful and answered all my queries. Would highly recommend .

David · 31 May 2024

Agent replied · 24 August 2024

Thank you for the lovely review, looking forward to working with you in the near future!

5/5

Trustpilot

I’ve been using Linley and Simpson…

I’ve been using Linley and Simpson (Roundhay, Leeds) now for 2 years. I have found them very knowledgeable, Reliable. Jenny Renick has been very helpful, she has kept me in the loop. Emailed me as soon as my the tenancy was signed.She took the stress out of everything for me!

Tracey · 30 May 2024

Agent replied · 24 August 2024

Thank you so much Tracey for your lovely review it’s very much appreciated. It's always a pleasure assisting you and I look forward to next year when the tenancy comes up again!

5/5

Google

My partner and I recently enquired about a rental property marketed by Linley & Simpson. After sending my enquiry in via the website, I was soon contacted by a member of staff to whom swiftly arranged a same-day viewing at the property. With only my partner able to attend, I viewed the property via a live video with Jack Drewitt showing us around the property. Jack was exceptional. He ensured to talk us through everything related to the property, made sure we saw everything and answered any questions we had in a professional, honest and kind manner. He was very thorough and made sure we were 100% happy with the viewing and allowed us additional time to have another look around the property. He was very knowledgeable about the property as well as the area which was a nice touch! Our experience has been super thus far and we certainly look forward to living in a property managed by Linley & Simpson and could not recommend them enough. Thank you!

Rebecca · 1 October 2021

Agent replied · 1 October 2023

Thank you for the review Rebecca, It is great to hear that our staff in York are catering to all your needs. We appreciate you taking the time to leave a review. Jack will be delighted with your review Leon Green Customer Service Manager

5/5

Google

Me and my partner have spent the last couple of weeks looking for a property and had several viewings arranged with Linley and Simpson. Jack hosted all of our viewings and he was kind, welcoming and very helpful. We also felt safe during the viewings with regards to covid rules and regs. Also a special mention to Marie who helped us with our application. Both members are superstars and assets to the team. Thank you guys :) Bethany and George

George · 1 October 2021

Agent replied · 1 October 2023

Thanks for the review George, Jack and Marie will be delighted to hear your kind words. I am so pleased you have found a property with us and hope you are very happy there Leon Green Customer Service Manager

5/5

Google

Jack showed us around two properties in one day and was super helpful in comparing the two and pointing out issues he perceived in the properties and advising us how to deal with them. His really helpful service meant that we have been accepted for one of those properties and are really looking forward to moving in soon. Alongside this Tom was incredibly helpful over the phone and had our application, guarantor and holding deposit sorted in a matter of hours.

Lauren · 1 October 2021

Agent replied · 1 October 2023

Thanks for the fab feedback for Jack and Tom! Your lovely comments have been passed onto them.

5/5

Trustpilot

I would highly recommend Jade (Leeds city centre)

I would highly recommend Jade, who has helped us manage the stressful process of renting a property ahead of our move back to the UK. From our first call, Jade has been extremely clear, helpful and responsive, and she has helped us find a fantastic property. Thank you so much!

PM · 23 May 2024

Agent replied · 24 August 2024

Thank you for the lovely review Patrick! Glad I was able to make it as stress free as possible for you, hope everything goes smoothly with your move, and let me know if there’s anything else I can do for you!, Jade

5/5

Trustpilot

Exceptional service again @Linley & Simpson Leeds City Branch

Thank you so much Jade and Luke for calmly, positively and professionally taking me through the rental journey. Jade superbly matched my rental wish list, and Luke speedily moved the process along. Your happy energy calmed my anxieties, and I can't thank you both enough.

Karen · 18 August 2024

Agent replied · 22 October 2024

We’re so glad you’ve enjoyed your experience here with us Karen and we are wishing you all the best with your move. Please do reach out if you have any further questions down the line!

5/5

Trustpilot

Excellent service from Amina

Amina was extremely helpful in helping myself and my partner to find a flat in Leeds city centre. She was very friendly and approachable throughout the process, answering any questions we had promptly. I would recommend her to anyone looking for a place in Leeds

Aisha · 17 August 2024

Agent replied · 24 August 2024

Hi Aisha, it was lovely to chat with you, and I look forward hearing about your viewing. All the best, and many thanks for your review.

5/5

Trustpilot

Lea Brear was fantastic

Lea Brear was fantastic! She was incredibly punctual. Lea was also very helpful and responsive, taking the time to thoroughly answer all my questions. Our communication was smooth and easy, which helped us make a decision. Thanks to Lea's excellent service, I would highly recommend her to everyone!

Agata · 24 June 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave us a 5-star review, Agata. We are so happy to hear that you had a great experience and I’m glad to be of service to you. Enjoy your new home!

5/5

Trustpilot

Throughout the checkout process

Throughout the checkout process, Tyla has been excellent, always very quick to respond to any queries and very helpful at all times. Nothing is ever too much trouble with liaising information between myself and my tenant and Tyla has been very supportive with an ongoing matter. A huge thank you Tyla.

Cathy · 29 April 2024

Agent replied · 24 August 2024

Thank you Catherine for your kind words. Its an absolute please to work with you managing your properties. I am very pleased you are happy with our service.- Tyla

5/5

Trustpilot

A very professional and super quick…

A very professional and super quick response to anything I have asked or requested. Since seeing the property advertised I have had a viewing, had all correspondence and calls to discuss things and am ready to move. That was 8 days ago.

Nadine · 1 October 2024

Agent replied · 29 December 2024

Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and that our team was able to respond quickly and professionally to all your requests. It’s great to know that everything has gone smoothly from the initial viewing to your upcoming move in just 8 days! If you need any further assistance as you settle in, please don’t hesitate to reach out. We’re here to help!

5/5

Google

I have had a few viewings with this company and have had Jack as a viewing agent a few times! Each time he has been super professional, friendly and accommodating. He has on 2 occasions helped us by fitting us into viewings he was doing as they were what we were looking for! I can’t say enough how much we appreciate it as we’ve unsuccessfully viewed numerous properties With numerous letting agents and can without a doubt say that Jack has been the best we’ve come across! Thankyou so much again and Hopefully we’ll get a viewing from you again, that is hoping we actually manage to get a place first 🤞🏼PositiveResponsiveness, Professionalism

Hollie · 24 August 2021

Agent replied · 1 October 2023

Thank you for the review Hollie, It is great to hear that our staff in York are catering to all your needs. We appreciate you taking the time to leave a review and for your kind words for Jack Leon Green Customer Service Manager

4/5

Google

Tenant Review: I started renting a new property several weeks ago with a different letting agent and the experience has been so bad I wanted to share my positive experience with Linley & Simpson. We rented a property with Linley & Simpson from 2015-2016 and we had a great experience with them mostly. Issues were always fixed promptly and the communication was excellent. The flat was in really bad shape before we moved in but they fixed every problem prior to our arrival. We always knew what was happening and were kept in the loop with regards to changes or repairs. Whenever we called/emailed the responses were fast, polite and professional. The only reason I am removing a star was because they did not help us find a new place to live when the tenancy ended even though they said they would try and help. This is a minor point as the rest of our interactions were positive. I would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 24 August 2021

Agent replied · 1 October 2023

Thanks for the review Andrew, it is always good to hear how our Tenants rate our service. Leon Green Customer Service Manager

5/5

Trustpilot

Great experience looking for a flat to rent

Jade was brilliant from the get-go, noting everything I wanted in a flat and taking me to see three great properties. Referencing went smoothly and she was always on hand to help. And Sebastian was fantastic helping me with all enquiries about referencing and the documents needed. Quick and straightforward. Thank you!

Rachael · 2 April 2024

Agent replied · 22 October 2024

Thanks for the review Rachael, happy to have helped you find a great flat, and glad you’ve had a good experience with us both! Good luck with your move to Leeds, Jade and Seb

5/5

Google

Excellently shown around a property today by Harry Cowan. Very professional in his approach, and personable. Excellent!

Robbie · 11 September 2026

Agent replied · 11 October 2026

Thank you for your excellent review. We’re delighted to hear that Harry provided such a professional and personable experience when showing you around the property. We’ll be sure to pass your kind words on to him.

5/5

Trustpilot

I went into the Harrogate branch collect keys for a rental property.

I went into the Harrogate branch to collect keys for a rental property. The first thing I saw in the office was the smiling face of Gabby Simpson. Gabby was efficient and professional and clearly enjoying her job. A genuinely positive experience.

Blair · 25 September 2024

Agent replied · 22 October 2024

Thank you for your lovely feedback! We're thrilled to hear that Gabby made such a positive impression during your visit to the Harrogate branch. Her efficiency and professionalism truly reflect our commitment to excellent customer service. If you need anything else or have further questions, feel free to reach out. Enjoy your new rental property!

5/5

Trustpilot

The Bingley Team

Carla, Katie and Ellie were so supportive in trying to find me my new home during a very stressful period of my life. There was always someone at the end of the phone and nothing was too much trouble.I would highly recommend the Bingley team.

Catherine · 7 August 2024

Agent replied · 24 August 2024

It’s been a pleasure to help you with you your sale and purchase. We wish you all the best for the future!

5/5

Trustpilot

Great Communication and Service

I was very happy with the experience as the agent I spoke to, Sam, was terrific - communicative, open and friendly. It was easy to book a viewing and when I arrived Sam was professional and informative as he showed us the property. I would definitely use this service again!

Owen · 9 May 2024

Agent replied · 24 August 2024

Thank you, it was great to meet you. All the best with your future and studies!

5/5

Trustpilot

I had a lovely experience with Grace…

I had a lovely experience with Grace this morning. I felt at ease and she talked me through the propriety with confidence, able to answer to all questions and precise, on time and sent the application form through in no time. All very well, thank you Grace

Francesca · 2 July 2024

Agent replied · 24 August 2024

It was a pleasure to meet you, we hope to help you with any other queries! Thank you so much.

5/5

Trustpilot

Tyla has been absolutely amazing over…

Tyla has been absolutely amazing over the years, always at the end of the phone if needed to help in any situation that arises. Her work ethic is paramount and I couldn’t recommend her and the branch enough, full of wonderful people. Thanks again for everything.

Stephen · 19 July 2024

Agent replied · 24 August 2024

Thank you for taking time to leave me a review. Its an absolute pleasure to work along side you. Kind regards,Tyla

5/5

Trustpilot

Exceptional service once again from…

Exceptional service once again from Linley and Simpson. ** Aiden has been a great support through-out our process and it has been a pleasure to correspond with him. From Harry to Courtney to Aiden and Alex thank you for all your help .Kind Regards Melanie Goodwin-Goodall

Melanie · 18 July 2024

Agent replied · 24 August 2024

Thank you for your kind words, Melanie. I’m glad we could assist you and you had a great experience with us. We look forward to working with you again.

5/5

Trustpilot

Lovely service from Seb

Seb has been amazing from the get go. He showed me around a lovely property today and made the whole process comfortable and reassuring. The efficiency of response and communication from him has been brilliant and he really is a true credit to the team. Thank you Seb!

Jenna · 12 June 2024

Agent replied · 24 August 2024

This is great thank you Jenna, lovely review!

5/5

Trustpilot

Carrie was a great lettings consultant…

Carrie was a great lettings consultant and was able to answer any queries. The whole letting application process was explained in good detail whilst being given an ample amount of time to view the property. I would recommend to anyone else looking to rent in Leeds!

Niamh · 15 July 2024

Agent replied · 24 August 2024

It was a pleasure to meet you and thank you for taking the time to leave your review. Your feedback is highly valued and appreciated!

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