Linley & Simpson York reviews

★★★★★ 5/5

Trustpilot

Professional and efficient service.

As a landlord I expect a good level of service and care along with professionalism from my Letting Agent. This is exactly what I get from Linley and Simpson’s Willerby branch. Emma and her team listen and act on instruction and are competent and efficient at getting my property ready for letting. They get back to me when they say they will and their hard work is impressive, and results in a good relationship. They have trustworthy tradespeople who they can call on to carry out repairs for tenants with no fuss which, after all is what everyone wants to ensure that tenants are happy in their rental home. Very pleased !

Hayley · 24 February 2021

★★★★★ 5/5

Trustpilot

Excellent team at the Pudsey Office

Excellent team at the Pudsey Office, Emily was superb and professional at all times. She has excellent communication skills and is hardworking with a passion for her career. To summarise Emily, Jodie and Olivia are a credit to Linley and Simpson and have made our experience a positive one.

Claire · 16 April 2024

★★★★★ 5/5

Trustpilot

Sharon and the team are amazing!

All the team in York were so helpful with my move, especially Sharon! After issues with a property I was initially meant to move in to I only had a week to find somewhere else and they managed to sort this out for me and get me moved in in time. A lot of agents seem to only care about commission but Sharon and the team really showed how they care about tenant and their circumstances and made the process stress free and easy! Thank you so much

Evie · 17 February 2021

★★★★★ 5/5

Google

I and my wife contacted Linley & Simpson to help us get an apartment in York and boy they did an amazing job. Andy Grice was the representative I met when I went to view the apartment. Not sure I ever met someone more professional than Andy. He is a top professional and a must keep for the organization.

Otu · 1 September 2023

★★★★★ 5/5

Trustpilot

Matt Kendrick (Linley & Simpson) has…

Matt Kendrick (Linley & Simpson) has done a brilliant job in supervising the redecoration of my apartment in 20:20 house between tenancies. 13 days from the end of one tenancy to the new tenants moving in with a full decoration completed in between is excellent service. Thank you Matt

Sam · 11 April 2024

★★★★★ 5/5

Trustpilot

Helpful and Knowledgeable

Ben was helpful and knowledgeable about the rental property I went to see. He helped me understand the process of becoming a tenant and was so friendly and polite. The whole process of becoming a tenant was easy and quick. Thank you!

Beth · 13 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional and indifferent

My daughter used this company to manage her apartment in Leeds. They failed to do any inspections during the tenancy and when the tenants left the apartment was in a very poor state. Furniture was badly damaged and there was very clear evidence that the tenants had kept a cat in the apartment, in breach of the tenancy agreement. All of this would have been revealed had L&S done their job properly, At the end of the tenancy L&S seemed indifferent and unconcerned about the issue. They then took months and frequent cajoling to deal with retentions from the tenants' deposit to cover the cost of the damage. Consequently we appointed another letting agent. We would not receommend L&S to other landlords.

John · 27 April 2024

★★★★★ 5/5

Trustpilot

First class knowledge and service from Andrew Bonner

Genuinely impressed and very satisfied by the way we’ve been handled by Andy and the team. If you want and agent who knows the Leeds City Centre market better than anyone, he’s your man. First class all the way.

John · 30 September 2024

★★★★★ 5/5

Google

It was great experience with you. Even I like the property as well. Staff were very cooperative and humble.

Bhawana · 11 August 2026

★★★★★ 5/5

Trustpilot

Recently

Recently, I had a viewing of one of the properties advertised by Linley & Simpson.Chelsea Cullen was the agent by Linley and Simpson to view the property. She was professional, helpfull, and provided all the required info.She was very responsive to my emails on the application status.

Mahmoud · 14 May 2024

★★★★★ 5/5

Trustpilot

Generally fantastic!

Andy Bonner has been really helpful to me recently, which echoes my general experience with L&S over the past decade. Always professional, polite and efficient, willing to go the extra mile - even with tricky situations. The 5* review is not just warranted but well overdue! Thanks Andy.

Ali · 24 April 2024

★★★★★ 5/5

Trustpilot

Very Happy

The sale of my property went through very quickly and successfully with Linley & Simpson. I was very happy with the way that the sale was managed by the Branch, where Izzy Dalton was always very helpful, lively and always "on the case".

Christine · 24 July 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional and aggressive/emotionally unstable staff

My wife and I were looking to rent a property through Linley and Simpson and as part of their internal referencing process, we were asked to provide pertinent referencing details via their third party partner, Goodlord. It should be noted that the vast majority of the information requested on Goodlord’s platform had already been provided by my wife, when requested, in their application stage. Notwithstanding their request for us to duplicate significant amounts of information of which they already had access, I took the time to upload the requested documents/re-submit the relevant information to progress our application. However, I encountered a technical error on the app which halted the application. When we made them aware of this issue, instead of investigating and resolving, we were just arbitrarily sent a new link without any consideration for the root cause of the issue which was on the part of the Goodlord interface itself.My wife then spent significant time on the phone speaking with various members of their staff to try to explain to them that the problem was not the link, which fell on def ears. Nobody was actually listening to the problem we were having and the solution offered demonstrated that. My wife then spoke to Georgia Elsworth ("Senior Lettings Manager") who told us the only recourse was to email and/or call Goodlord ourselves to sort the problem out (as if we hadn’t spent enough time on this process already). Unsatisfied with this outcome, I decided to call Georgia myself to see why she, as a lettings agent facilitating this tenancy, could not seek to solve this issue for us. It quickly became very clear that she had no regard for our time, nor situation. Georgia then lost all self-control and regard for any level of professionalism and started shouting down the phone asserting that we could not proceed with the tenancy if we did not use the faulty app. I have never come across such an unprofessional, angry and unhelpful individual in any of my processional encounters. After Georgia's outburst, and after asking her to calm down, she told me that she would not and could not contact Goodlord on our behalf to try and resolve the issue and put us in touch with Jasmine (referencing manager), who continued to tell me that Georgia was in fact incorrect, and that she could contact Goodlord to try and resolve the issue on our behalf. Jasmine came back to me to tell me that the technical issue had been resolved however, upon re-attempting to upload my documents it became clear that the error still existed and we could not continue with the application. SufficE to say, following the inability to continue with their internal referencing processes through no fault of our own and particularly due to the disturbing conduct demonstrated by their ‘Senior Lettings Consultant' Georgia, we decided to withdraw our application as we would not consider renting any property through Linley and Simpson, now nor in the future.Sadly, I feel Linley and Simpson have forgotten who they are in business to assist. The net outcome of this experience was a viable tenant who will never consider using any of their services again, and an unhappy landlady (whom we spoke with) who we believe is now looking to list the property with another, more professional and capable agency.

Michael · 23 April 2024

★★★★★ 5/5

Trustpilot

Positive experience finding a property to rent

Booked in for a viewing of a Flat in Leeds and had a great experience, Amina was incredibly friendly and very helpful answering all questions I had and ensuring an easy signing on process. Would definitely recommend as has taken a lot of stress off finding a flat

Adam · 23 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost.

Would rate less if I could. I rented a flat through their Chapel Allerton, Leeds branch. When I was moving-in, I was provided a inventory list with comments professionally cleaned. Property was not cleaned at all. There were cob webs and personal belongings from the previous tenants. I raised the issue with them with the photos. And paid myself for the cleaner. They tried to blame the landlord for not cleaning the property. As they provided me with the info, they should be validated the info provided by the landlord - why they charge fee both from landlords and tenants for? It was escalated to their directors and got an apology.Last week, I moved-out and left the property in much better state than I received it. I provided the photo. I was informed that my deposit will be deducted for deep cleaning and personal belongings left at the property. I raised the my perspective that I left it in a good state than I received it. Whole thing was handled very unprofessionally. I am going to raise dispute with TDS.Linley & Simpson should be banned to provide any letting services. They should be avoided at all cost. Notice from last time, now have hired someone to reply to complaints on here (Trustpilot). Just a lip service with no actions.Please let me know if anyone taking Linley & Simpson to court for stop operating. Happy to share my evidences and can support with money as well.

Mr · 23 December 2020

★★★★★ 5/5

Trustpilot

Spencer was Amazing

Spencer at Leeds City Center was absolutely amazing. He really tried to find me and my partner an apartment which was perfect for us in terms of character and location and he excelled perfectly in doing so. Thank you spencer for finding us a new home.

Nicole · 29 May 2024

★★★★★ 5/5

Google

Very good show round by Harry much better and more informative than the others

Miles · 11 September 2026

★★★★★ 5/5

Trustpilot

Needed a spacious place quick

I've been looking for a place rather quickly as my situation had changed. I asked Linley and Simpson for a studio flat that had a bit of space so I could have my home bar. Their great employee: Kerry, was a huge help and found me a great place in the city centre of Leeds. Took me to multiple places to view and even got me a reduction of rent in the place I chose. Definitely recommend Linley and Simpson as a letting agency, they're a huge help. Thanks so much Kerry

Eliot · 27 November 2020

★★★★★ 5/5

Trustpilot

Wendy Passmore has been amazing

Wendy Passmore has been amazing, this is my first time moving from home and despite being very busy she has taken the time to respond to all my questions and made the transition a lot easier, shes very kind and would definitely recommend thank you x

Rose · 25 May 2024

★★★★★ 5/5

Trustpilot

Helpful and friendly

Rebecca was very helpful, friendly and answered all our questions before the move. She was great at chasing things up that we weren't sure about and made sure that we were all on the same page before the big day.

L · 6 September 2024

★★★★★ 5/5

Trustpilot

House review

The person showing me Around was there on time and give me instructions on how to get the available? I was in the wrong place took the time to explain the details of the house an unbiased rating of the building.

Hp · 20 August 2024

★★★★★ 5/5

Trustpilot

Excellent service by Claira

Excellent service by Claira, very patient and thorough, thank you for your help.

Nargis · 15 September 2026

★★★★★ 5/5

Trustpilot

Great service - thank you!

Kelly has been amazing - despite numerous issues transferring a property from a previous agent she has persevered and found solutions. She is very quick to respond to any emails and always happy to help. Thank you Kelly and the L&S team!

JM · 1 August 2024

★★★★★ 4/5

Trustpilot

We came across so many unexpected…

We came across so many unexpected obstacles finding a house before viewing a property with Rik from linley and Simpson, we'd almost given up! Rik was friendly and took a lot of the stress away from us even though we hadn't got a lot of time left before the end of our current tenancy. Even though the first property didn't work out, Rik sourced a range of properties for us to view, and maintained excellent communication with us throughout our search, he kept us updated on the process and was honest and approachable when it came to any problems. When landlords wasted our time and we were becoming disheartened, Rik found us an ideal property and helped us with the application process. We're really happy with our new house and with the service Rik has provided us with.

Bethany · 4 November 2020