5/5
GoogleAll staff at coalters have been very helpful, especially Jemma and Tom who we have been dealing with on a regular basis. Thankyou for doing a great job.
Trusted Agent profile · York
Linley & Simpson York reviews
★★★★★
2,956 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,956 reviews on two platforms, including 803 Google reviews rated 4.4.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Google5/5
Googlevery helpful staff members in the Letting Department! Kayleigh Zurek, Rachel Fisher, Grant Potter MARLA and Harry Russell!
Agent replied · 1 October 2023
Thank you for your review Ceci!
5/5
GoogleLinley and Simpson had a good range of high-quality apartments available, and their staff (especially Tom Wilcox) were very friendly and helpful in arranging viewings.
5/5
GoogleFriendly, patient and focused attention from the Coalters team, in particular Sam Walker. As a novice buy to renovate/let investor, the time and attention I received was particularly appreciated.
5/5
GoogleSuper service from Coalters! Thank you for being such a fabulous and friendly team! Big thanks to Gemma and Jonathan for always sounding pleased to hear from me :)
1/5
TrustpilotHorrible
Horrible. They reply late, are difficult to reach over the phone and when I need things repaired such as regarding the sink and fridge it takes ages for them to get back to you and get it fixed. Definetly a bad experience
Agent replied · 30 September 2023
We are sorry that you have not had a good experience. We pride ourselves on delivering a first class service to all of our customers so this is very disappointing to hear. We would be very grateful for the opportunity to discuss this further. If you would be happy to talk in more detail could you please contact Luke Gibson, Head of Property Maintenance, on 0113 2050702. Thank you.
5/5
TrustpilotVery helpful and professional
They are so professional and helpful, all the process are fast and very clear. Like they service very much.
Agent replied · 30 September 2023
Thank you for your review!
5/5
TrustpilotGreat communication and fast response
Agent replied · 24 August 2024
Thank you for your kind words and feedback!
4/5
GoogleI’ve just of recent been on the look out for a house. After describing my delicate situation to Harry, he has been incredibly helpful in helping me get more viewings for properties that matched my requirements , with prompt responses to my queries !
5/5
TrustpilotStraightforward
Overall straightforward, professional, friendly and informative.
Agent replied · 29 December 2024
Thanks for your review!
5/5
GoogleSuperb customer service on the phone. Tom was excellent and really helpful. It makes such a difference when looking for a place to rent.
5/5
GoogleLinley & Simpson were our letting agents in York for seven years and then our selling estate agents. In both roles they were always courteous, effecient and professional whilst remaining friendly and approachable. I would recommend them.
Agent replied · 1 October 2023
Hi Simon, Thanks for the review. Its great to hear that a loyal customer such as yourself is always receiving a first-class service!
5/5
GoogleVery kind staff and peaceful and modern office. Efficient and trustworthy service. Other than delay in taking my holding deposit back, everything was extremely good!
Agent replied · 1 October 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review! Many thanks Salena West Customer Service Manager
5/5
TrustpilotEffective communication
Effective communication as Linley & Simpson team guide me smoothly step by step through the whole moving process.
Agent replied · 30 September 2023
Thank you for sharing your positive feedback!
1/5
TrustpilotI was happy with their service.But in…
I was happy with their service.But in the last minute,I got an unfurnished property.But they agreed with part furnished and it disappointed and troubled me badly.
5/5
GoogleWe dealt with Linley and Simpson for the purchase of our new property. We found the team very professional. They gave the highest possible level of service at all times and made the whole experience of moving house as stress free as is possible, and a pleasant one! I would have no hesitation in recommending Linley and Simpson to others, and have done so, all of whom had the same experience as ourselves.
5/5
GoogleJulie was so helpful and lovely - after our tenancy falling through last minute with another agency - Julie did everything to help us. Highly reccomended.
5/5
TrustpilotEnthusiastic
Megan Larkin did the viewing for our rental property. She kept us informed of feedback from viewers. I attended viewings with her and was impressed with how well prepared she is with info regarding viewers. She is very professional, friendly and efficient.
1/5
TrustpilotVery professional
Very professional! He a misunderstanding and they fixed it swiftly. Their manager was top class!
Agent replied · 26 July 2023
Hello thereWe are sorry to read your review. Could you email us at feedback@linleyandsimpson.co.uk with further details about the property you applied for so that we can look into this matter for you.
4/5
TrustpilotConducted professional manner
Agent replied · 24 August 2024
Thank you for your review Leon!
5/5
GoogleI am very pleased with the cooperation with Coalters, all on time, we had no problem with sorting things and most importantly all the trouble or any questions or requests were solving in a short time. Very nice people and brilliant customer service who cares about you. We are still very grateful especially to one person that have looked after us from the beginning and gave advice and helped us and supported in difficult times.
5/5
TrustpilotI was kept up to date at all times…
I was kept up to date at all times particularly during the legal process after the sale, this helped to keep things moving along , the staff were helpful and informative at all times during the whole process, Well done and thank you
5/5
GoogleClear and professional process all the way through, with responsive and friendly service. Tom and his colleagues made us feel reassured and welcomed throughout! Would highly recommend as a letting agent!
Agent replied · 1 October 2023
Thanks for the review Dom, We love to hear how well we are doing and its great we have delivered a first-class service Leon Green Customer Service Manager
5/5
GoogleFantastic service from start to finish from Cal and Tom. We will return if we ever decide to sell our house again!
Agent replied · 1 October 2023
Thanks so much for sharing your experience with us. We hope to see you again soon!
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