City Lets reviews

★★★★★ 5/5

Google

Very prompt in arranging viewing and paperwork for a tenancy I had agreed . Karen , Michelle and Clare were all extremely helpful and made everything easy and uncomplicated . Would definitely recommendPositiveProfessionalism

Lee · 28 August 2021

★★★★★ 5/5

Google

Me and my partner have recently moved to our new property with the help of City Lets York. Both Leanne and Karen have been extremely helpful from the very beginning of our move - they replied to all our emails very quickly, answered any questions we had thoroughly, and did their best to make sure our move was successful and hassle-free. Definitely recommend renting with City Lets!

Sammi · 16 April 2023

★★★★★ 5/5

Google

We moved into our new flat yesterday and everything from the viewing to the collecting of the keys was so easy and friendly. 100% recommend for other renters.

Cameron · 16 April 2025

★★★★★ 4/5

Google

The apartment was beautifully decorated and had absolutely everything we needed. The location is very central and next to a hospital so be prepared for lots of sirens as well as traffic noise. As a whole the place was clean, but we made the mistake of moving the bed and it hadn’t been hoovered under them for several months by the looks of it. We’d definitely stay again as it is a great little place

Nade · 17 June 2022

★★★★★ 5/5

Google

I want to leave really great feedback for City Let’s York and Sally who helped me so much. I was desperate for somewhere to stay for just one month before a flat tenancy started elsewhere, she was able to get me a short stay room in a lovely guest house, for a massively discounted price. She found this room for me immediately and offered it straight to me. It was a beautiful, luxurious 4 room apartment with great views, newly furnished and decorated, perfectly clean, comfy bed, good lighting, WiFi, quiet, with a very kind and helpful landlady there at hand to help me with anything, they even had a washer dryer. Couldn’t have been luckier with this beautiful apartment, and excellent customer service from Sally and City Let’s York. She was generous with the price, her time, her quick replies and her lovely personality and warm welcome to York. Thank you so much for the great welcome, room, and top service you provided it really made my life better and made me smile. All the best for the future, AlexPositiveResponsiveness, Quality, Professionalism, Value

A · 28 August 2021

★★★★★ 5/5

Google

Thanks to CityLets who have found my wife and I some great tenants and made the whole process smooth. James was very professional and knowledgeable while helping us throughout the process.PositiveResponsiveness, Professionalism

Ryan · 17 June 2021

★★★★★ 5/5

Google

As our main business is to provide services to Saudi Arabian students coming to UK, we deal with many property agencies and private landlords across the UK to find and secure accommodation for them in a daily basis. Amongst all these lettings agencies we can tell without any hesitation that Citylets York stand out for their highly professionalism, excellent services and amazing management. Citylets York’s staff, in particular, the senior property manager Palm Davenport are expert in expert in dealing with the clients. I would strongly recommend any one looking for a property in this region for any purpoy, long term or student to seek their services. Managing Director Mahamat Ibrahim Kale International Solution for Education Health and Tourism Ltd

Civil · 17 June 2021

★★★★★ 5/5

Google

Sally at City Lets found us the perfect accommodation when we visited York. Middle Cottage in Dunnington, close to York, is a beautifully presented and tastefully decorated house perfect for a couple or small family. A short bus ride from Central York, middle cottage oozes charm and is situated in the picturesque village of Dunnington, with a lovely deli/bakery and a convenience store right across the street. The property itself comprises a lounge with dining area, a beautiful kitchen perfect for cooking, a lovely decked area outside, off the kitchen, perfect for Al fresco dining, and upstairs the bedroom is spacious and the bed is honestly the most comfortable bed I've ever slept in. The shower is fantastic! There are all the conveniences one would expect and so much more. The personal touches and choice of colours throughout the property really add to the charm. It really was the perfect cottage for our break away! We will be back!PositiveResponsiveness, Quality, Professionalism, Value

Han · 17 June 2021

★★★★★ 5/5

Google

Middle Cottage, 36 York Street, Dunnington, York Y0195QT I am a new landlord of a holiday let just out side York, and have chosen to go through City Lets who were wonderful when I had a let some years ago. Sally has given me a professional and personal service from the first phone call, right up to marketing my property some months later. She has encouraged and advised me with the same enthusiasm as if it were her own, and even researched the village location in person as well as on line. I call that going the extra mile! I cannot recommend City Lets highly enough as the whole process has been seamless and stress free.

Danny · 17 June 2021

★★★★★ 5/5

Google

City Lets have managed both my short term/holiday let apartments since I purchased them. Sally (and Sharon) have been excellent to work with. Any issues that have arisen with guests or the apartments have been dealt with quickly and professionally. Sally has always gone that little bit extra to make sure everyone is happy. I would have no hesitation in recommending City Lets to other holiday let owners, and guests can book knowing they will be looked after.PositiveResponsiveness, Quality, Professionalism

Dave · 17 June 2021

★★★★★ 5/5

Google

We would like to thank Debbie and her colleagues for our fantastic weekend in the King's Apartments. Very friendly and helpful staff. The apartment exceeded our expectations and after many years of visiting York I can't envisage using anyone else to deal with in the future. We enjoyed our visit so much we have already booked the King's Apartments again for next year & recommended to our friends and family.

Robert · 18 June 2019

★★★★★ 5/5

Google

Absolute perfect accommodation, location, security......the list goes on! There is nothing we would change about our 4 night stay in York at 22 John Walker House.

Andrew · 16 April 2022

★★★★★ 4/5

Google

Great experience so far with this company as tenants. They arranged an earlier move-in date for us, and still managed to get the house redecorated and re-carpeted beforehand. We were moving long distance and they went the extra mile, asking contractors to take measurements for us to order a fridge in advance. And when we had a few teething problems after moving in, they organised for a contractor to come and look at the issue within a few hours.PositiveResponsiveness

Lucy · 17 June 2021

★★★★★ 5/5

Google

Beautiful apartment spotless, city lets people are friendly helpful and nothing to much trouble. The man who let us in the apartment was lovely told us what we needed to know . The lady who cleans the apartment was so nice friendly ,this apartment is in an ideal place minutes walk to shops,pubs,cafes,resteraunts,york minster,shambles,tour bus, the apartment was homely and comfy beds will be booking again and recommending to friends and famiyPositiveResponsiveness, Quality, Professionalism, Value

Lesley · 28 August 2021

★★★★★ 1/5

Google

This is an updated review as I have now left the property and City Lets are no longer my estate agents: Whilst I rented from City Lets they were a good, approachable agent who were happy to answer any questions and always sorted repairs out in good time. I did originally score them three stars because upon moving in the flat was pretty grubby. However I have since moved out and I feel I need to lower my score to one star and strongly advise against renting through City Lets. The second you write to them to inform them of your notice they stop responding to all communication. When I did finally get through to someone, I was informed that I would have to pay an extra months rent (on what would be an empty property) because I gave my notice in near rent payment day. This is not stated in the contract. They also left a lot of the previous tenant's furniture in the property which they told me I could keep or throw, and they are now claiming I own it, even though the initial inventory pictures show otherwise. It has been three months since I have moved out and all of my emails chasing up my deposit (which still hasn't been returned) have been left unanswered.

Sun · 17 June 2020

★★★★★ 2/5

Google

My friend and I rented with CityLets in 2016. We weren't impressed with the service offered, as they were often difficult to communicate with. I left the flat in a cleaner state than before we moved in, but we were still charged for cleaning. I have seen that others have experienced this, so bear it in mind before signing yourself up to anything! I'd recommend checking out other estate agents before using this one.NegativeResponsiveness, Professionalism

TFT · 17 June 2021

★★★★★ 5/5

Google

I recently moved from Canada to the UK. CityLets York went above and beyond in helping me with my big move. The staff are extremely helpful and knowledgeable! I can't recommend them enough.

Martin · 18 June 2019

★★★★★ 2/5

Google

Room not cleaned when arrived. When cleaned not cleaned 2 a good standard, not very good in the middle of a pandemic. Cleaner turned up with young children. Shower wouldn't turn cold and water was piping hot. Left the key in safe box as instructed and got a phone call saying it wasn't there. Never got a return call saying sorry we have the key. Very unprofessional.NegativeProfessionalism

Andrew · 17 June 2022

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE! Pam at the office is rude, has a can’t be arsed attitude about her job and really doesn’t care what the state of the property is like. If you tell her she’s bad at her job she will just hang up on you rather than actually try to do her job. My partner moved into a property 18months ago the damp was so bad that water was streaming down the walls and exterior brick work was growing mold, the entire house was caked with grease and nicotine. repairs were not carried out despite numerous requests. Bathroom floor tiles broken and protuding, they had been informed about these and knew about the at the start of the tenancy but it was only when our daughter cut her foot they eventually replaced them....about 2 months later. I have the impression the staff here only turn up to get paid and don’t actually want to do any work. They also don’t appear to have any sanctions for Landlords who allow their houses to fall into severe disrepair and should not be on the rental market.

Sophie · 18 June 2019

★★★★★ 1/5

Google

Rented a house through City Lets in 2015 in the Clifton area of York, discussing how bad they were with my partner the other day drove me to leave tjis review 3 years later. Horrible agency, didnt care about us or our problems. Sided with the landlord on all problems, which included rising damp and black mould on bedroom walls. Allowed the landlord to change all the hoise front windows on a very cold amd snowy day in the middle of January. This was bad enough in itself, but we had a very young baby at so being at home in the warmth was very neccessary. Also gave us no backing when the landlord came a few weeks later to fix an extractor fan, a job which should have taken a couple of hours, but then ended up replacing the entire shower (because it was mouldy and rotten behind the tiles), leaving us unable to wash and very disrupted for 3 days, again with a young baby and toddler. The yard was also completly left full of building materials and dust, not very suitable for kids. City Lets were not interested. Finally, the shower waste pipe wasn't installed properly and leaked, causing plaster to crack and fall of the kitchen wall below. City lets then tried to charge us for this damage when we moved back. All for the privalege of £700 a month rent. We were in less than a year. I would avoid this company at all costs. Hi Scott. In Response to your reply below I have sent you an email.

Jack · 18 June 2019

★★★★★ 2/5

Google

The staff themselves are nice enough but they seem to suffer from poor communication between themselves. I've now been waiting a month to find out if I'll be receiving my deposit back or not, and the roof aerial we reported being blown down on the day we moved in never did get fixed. I'm also being asked to return a microwave that wasn't present when we moved in so I'm not entirely sure how I'm going to do that. I'll keep calling them I suppose, and with a bit of luck someone might actually get back to me with some answers one day.

Dan · 18 June 2018

★★★★★ 5/5

Google

We wouldn’t hesitate to recommend CityLets Letting Agents York. They promptly answered calls and emails, keeping informed about every development, provided support beyond just the transaction, they connected with reliable moving services and even checked post-move to ensure you were settled. Their ability to clearly explain complex contract details is particularly helpful. Their dedication to customer is satisfaction!

Aninda · 17 December 2024

★★★★★ 5/5

Google

A really friendly, helpful team. Karen and Claire were so helpful throughout the process. Professional, courteous and very nice to work with. Would highly recommend Citylets.

Patrick · 17 June 2020

★★★★★ 5/5

Google

Excellent support in the process of renting out a property. Calm and patient customer support offered

John · 6 April 2025