Trusted Agent profile · York, North Yorkshire
★★★★★
159 reviews across 2 platforms
82 Micklegate, York, North Yorkshire, YO1 6LF
Part of Carter Jonas, see every office.
Carter Jonas's office in York, North Yorkshire, at 82 Micklegate, is rated 4.6 out of 5 across 159 reviews on two platforms, including 158 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleI have been very pleased with Carter Jonas as my letting agents - especially Holly Bedford who has consistently gone a long way out of her way to look after any concerns from myself as Landlady and those of tenants. I feel that I am in safe hands. I would recommend them to anyone looking for a reliable service.
5/5
GoogleWe have been very impressed with Kate Brown and her team who recently sourced suitable tents for our two new apartments. Her professional knowledge and people skills shine and she generously devotes the time needed to make sure the liaison of both parties results in a happy and organised transaction.We have no hesitation in recommending their services.
5/5
GoogleFantastic team of Estate Agents, who went above and beyond dealing with my property. Very impressed and will be using them again for sure. Highly recommend.
Hi James, thank you for your review. We are delighted to hear that you are so impressed with how our team went 'above and beyond' for you when handling your property. Please do let us know if there's anything else we can do for you.
5/5
GoogleHad an amazing experience with Carter Jonas. Renting a property from them was easy and quick. The team were always happy to help and very supportive throughout the process.
Hi Dominic, thank you for your review. It's great to hear that you had such an amazing experience with our Lettings team and that they were so supportive throughout the whole process. Please do not hesitate to contact us if there's anything that you need.
5/5
GoogleKate and her team at Carter Jonas have gone above and beyond in helping with our recent move. They liased with our previous letting agent and guided us through difficulties with our previous contract. They've communicated effectively throughout and have been an all round pleasure to work with. We've been very satisfied and their service is highly recommended!
5/5
GoogleAs a tenant I wouldn’t usually be minded to say kind things about a lettings agent. However the staff at the Micklegate office were all professional, courteous, and helpful. They do the simple but important things well: respond promptly to voicemails and emails, and always arrive on time to viewings (a lot of lettings agents can’t say that!). Keep doing what you’re doing.
Hi Tom, thank you for taking the time to leave such a lovely review. We agree - the simple things are often the most important, and never deserve to be overlooked! Let us know if you need anything else, always happy to help.
5/5
GoogleGreat service and support from Susan and Rachel in York. Timely communication and updates from the vendor made the purchase process really smooth. As we were remote purchasers they were really accommodating with additional viewing requests at short notice.
Hi Rory, thank you for the great review! It's great to hear how well Susan and Rachel supported you throughout the buying process. Please do let us know if there's anything else that we can do for you.
5/5
GoogleThe process of letting a flat through Carter Jonas has been a smooth, hassle free experience and I have been kept fully informed throughout. Holly Bedford has been extremely helpful and has been prompt and reliable in responding to emails or queries I've had. I would thoroughly recommend the service
5/5
GoogleThank you Judith for all your help, much appreciatedPositiveResponsiveness, Professionalism
Our pleasure Anne! You know where we are if you need anything else.
5/5
GoogleI have recently rented a property from Carter Jonas and have nothing but praise for Kate and the team. They are easy to contact and prompt in replying to any enquiries. They have been extremely efficient, pleasant and helpful. I would not hesitate to recommend them. Teresa Belt
5/5
GoogleThe process of letting a flat through Carter Jonas has been a smooth, hassle free experience and I have been kept fully informed throughout. Holly Bedford has been extremely helpful and has been prompt and reliable in responding to emails or queries I've had. I would thoroughly recommend the service
5/5
GoogleBeen a tenant with Carter Jonas for the past 9 years. David S and his team in York are brilliant. Helpful and very friendly. Thanks. Would definitely recommend them as agents.
Hi Terri, thank you for your review. We are so pleased to hear that you have had such a positive experience renting with us over the last decade! Please do let us know if there's anything else we can do for you.
5/5
GoogleCarter Jonas of York were extremely helpful with our rural property sale. They knew the market; advised us well; brought us genuine prospective purchasers; helped the whole process along from start to finish; and they got us a quick sale at a good price.
5/5
GoogleVery good and very professional company. Employees are professional, kind and fair. I have only good things to say about the company and the staff. Truly recommend it.
5/5
GoogleAll the sales staff of Carter Jonas York have been brilliant - communicative, proactive, readily available and supportive - throughout the protracted process of two house sales. I cannot rate them highly enough.
Hi Jane, thank you for your positive review. It's great to hear how well our team in York supported you throughout your two house sales. If there's anything else that we can help you with at all, please do get in touch.
5/5
GoogleDavid Sinclair and Judith Johnson helped me to find a tenant and their service and advice was excellent. The property let within 24 hours and the paperwork was seamless. They responded to all of my queries quickly and professionally. Would not hesitate to recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Louise, thanks for taking the time to leave feedback - our teams love to hear from a happy client! If you need us for anything else, we're only a phone call away.
1/5
GoogleThis estate agency is good until they have to return your deposit. They will invent the most stupid lies to not return it. Be careful.
5/5
GoogleLois from York Carter Jonas recently assisted us in trying to sell our home. Unfortunately due to a circumstance change we decided not to go ahead but I would highly recommend the team- professional and friendly . Karen Heldt
Hi Karen, we're glad to hear that despite your change in circumstances we were still able to offer you some valuable assistance with selling your home. Thank you for your review and don't hesitate to contact us in future.
5/5
GoogleWe are looking for a house in York and from outside the area Joanne Hollins has been fantastic and not only set up viewings efficiently but gave us invaluable tips on the local maket
1/5
GoogleI’m really disappointed... there have been 2 properties I’ve wanted to view and I’ve called numerous times and left messages for the rural team to call me back to arrange viewings. I’ve never had a call back and no one in the non-rural ream would help....I would imagine they would all have access to the same information? If not I suggest they do! One of the properties was a £1000 per month rent and has been advertised for longer than you’d expect - does the landlord know it’s probably because no one gets back to them to arrange a viewing? I would imagine they make a commission when letting a property? Shame they don’t want to make money. I guess Jonathan must be smashing his targets so doesn’t need to successfully rent another property?
5/5
GoogleGreat service from the team at Carter Jonas! Lois Power was my main contact. Nothing was too much trouble and working with her was a real pleasure. Would highly recommend the team.
5/5
GoogleOutstanding service from Louise Hirst, at Carter Jonas - York, and a delight to deal with. Louise sold our house in no time at all, after other agents had failed. Impressive from the outset, Louise personally oversaw the sale, right through to completion, even though she has the support of a first rate team. I never had to progress chase once (how often can one say that when dealing with professionals on the frustrating business of buying and selling residential property?). Exchange of contracts within 7 weeks and completion one week thereafter. I would have no hesitation in recommending Louise or Carter Jonas.
5/5
GoogleCarter Jonas were brilliant and professional. They kept us informed and moved the process along.
Hi Rhian, thank you for your review. We are delighted to hear that you are so happy with the service provided to you by our York team. Please do not hesitate to get in touch if you need anything else at all.
1/5
GoogleFrustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants. Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition. If you fail the credit checks you get a refund. If you are not selected for the short list you get a refund. If you are not chosen by the landlord you get a refund. If you voluntarily drop out you DO NOT get a refund. Be careful of this last one. Even if you change your mind it would be cheaper to be rude to the landlord rather than come clean and admit you no longer want the property. Even if, just for example, you decided you had little faith in the agents commitment to refurbish the property to minimal habitation standards, remove the bee nest, fix the leaking roof, fix the eye-watering stench in the lounge and put the doors back on. Even then, you are still not going to get a refund.
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