Trusted Agent profile
★★★★★
159 reviews across 2 platforms
82 Micklegate, York YO1 6LF
Part of Carter Jonas, see every office.
Carter Jonas's York office at 82 Micklegate is rated 4.6 out of 5 across 159 reviews on two platforms, including 158 Google reviews rated 4.6. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleThe team could not have been more helpful or accommodating and I would have no hesitation whatsoever in recommending them.
Hi Julia, thank you for your review. It's great to hear how well the York team supported you throughout your time with Carter Jonas. Please do let us know if there's anything else that we can help you with.
1/5
GoogleFrustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants. Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition. If you fail the credit checks you get a refund. If you are not selected for the short list you get a refund. If you are not chosen by the landlord you get a refund. If you voluntarily drop out you DO NOT get a refund. Be careful of this last one. Even if you change your mind it would be cheaper to be rude to the landlord rather than come clean and admit you no longer want the property. Even if, just for example, you decided you had little faith in the agents commitment to refurbish the property to minimal habitation standards, remove the bee nest, fix the leaking roof, fix the eye-watering stench in the lounge and put the doors back on. Even then, you are still not going to get a refund.
5/5
GoogleVery helpful and very efficient with everything concerning our lettings move. A special mention to Kate in the team who was very kind and helpful throughout. Many Thanks
5/5
GoogleWhen we decided to put our house in York on the market we had no hesitation in placing it with Carter Jonas. We have used them before and had nothing but exemplary service. All the staff are pleasant, helpful and know exactly what you want making this a comfortable hassle free experience. We dealt mainly with Louise and Jo who were always accessible and encouraging. Many thanks to a really professional team.
5/5
GoogleExcellent service. The staff worked very hard to secure a successful sale. I would definitely recommend.
Hi Andy, thank you for your review. We are so pleased that you are so happy with the excellent service provided to you by our team in York. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleDavid was a great help, gave a lot of good advice and was always quick to reply to my questions. Very good service.
5/5
GoogleWe are new to the country and it is our first time to rent a property in York. Thanks to Carter Jonas and be more specific, to Kate, our letting agent, who is very professional and helpful. Whenever we have any queries, she responds promptly and always provides us with sensible and thoughtful advice and solutions. We are happy with our renting experience with Carter Jonas so far and would definitely recommend their service.
5/5
GoogleHighly recommend Carter Joanas. It's very smooth to get my first rent home here. Dane did a very good job and everyone of his team is very supportive.
Hi Giselle, we're very happy to have helped you rent your first home here. We're only a phone call away if you need us for anything else!
5/5
GoogleWe were looking to sign a rental agreement on short notice with many checks needed to be completed since my husband and I are international. The team at Carter Jonas were extremely helpful and so patient to get this through under pressure. Very much appreciated.
5/5
GoogleHaving recently rented a flat in York through Carter Jonas I would not hesitate to recommend them to anyone looking for an estate or letting agent. Kate and the rest of the team are friendly, helpful and extremely professional in everything they do. They have extensive knowledge of the market around York, and make sure the service they provide is of the highest quality. Thanks!!
1/5
GoogleNot friendly to students and has the tendency of discrimination. Promised to show me a house and then canceled
Hi Wentian, we are sorry to hear you did not have a positive experience with Carter Jonas. The letting market is very fast paced at the moment which is why you missed out on this particular property. Please contact our office directly and to discuss how we can help in your search. If you would prefer, you can also email further details of your case to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible for you.
5/5
GoogleReally friendly team. Have been able to help a lot despite the challenges brought on by covid!
Hello, thank you for leaving us a positive review. Our team are always pleased to hear how well we support our clients.
5/5
Google. 'It’s the first time I’ve used Carter Jonas, I was really happy with the service provided and would recommend them to othersPositiveProfessionalism
Hi Carole, Thanks for the feedback, glad we could help! If you need anything else please get in touch - always here if you need us.
1/5
GooglePoor communication by James Bradley. He is ignoring emails, and, despite my Grandson speaking with him and asking him directly to reply, I still haven't had a reply to my email in over a week. Disgusting service.
5/5
GoogleMy husband and I bought a buy to let investment in York and when choosing an agent, Kate and Carter Jonas were the obvious choice. The proactive approach and impressive knowledge of the market gave me the confidence that my asset was in safe hands. A refreshing experience. I would recommend to any landlord choosing an agent.
5/5
GoogleCarter Jonas provides us with a property rental management service which is excellent. they are proactive, highly efficient at solving the inevitable problems; courteous to tenants, service providers and landlords alike. We have no hesitation in recommending Carter Jonas as a first class professional firm who will look after your interests as though they were their own.
5/5
GoogleVery professional tenancy application and process. Me and my partner were very happy in how Carter Jonas approached our tenancy application. We were constantly kept updated and were helpfully guided each step of the way. Any issues were quickly dealt with. We are optimist moving forward that choosing Carter Jonas was the right decision. Thank you, Michael King.
5/5
GoogleGreat service, prompt & efficient
Hi Andy, thanks for the review - we're glad we could help!
5/5
GoogleReally courteous and professional communication
Hello Lizzie, thank you for the five star rating.
4/5
GoogleI had a very pleasant experience moving home with carter Jonas. They acted as both our seller and our buyers’. They really helped take the stress out of a very stressful moving process. I would highly recommend this office.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHolly and the rentals team were very helpful all the way through the process. My viewing was arranged speedily, and once I'd decided to go for a place everything was done in a quick and friendly manner. I use them again and recommend them to anyone.
5/5
GoogleSince 2013 I have sold three properties through the York Office of Carter Jonas and highly recommend them. The agents have outstanding local knowledge and their level of commitment to their clients is unstintingly high. Thank you very much Ed and Jo.
5/5
GoogleAs a buy to let landlord looking for a letting agent, Carter Jonas led me through every stage of the letting process effortlessly. They found me great tenants, gave a fantastic service, and I will definitely be using them again.
5/5
GoogleCarter Jonas, York has provided us with a very professional, friendly and efficient residential letting service and we have no hesitation whatsoever in recommending them. As small residential landlords in York, we shall certainly be using their services again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas's York office has 159 reviews across two platforms: 158 on Google, 1 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Carter Jonas is rated 4.6 out of 5 across all 159 reviews, and 4.6 out of 5 on Google from 158 reviews, checked 9 October 2026.
Carter Jonas, 82 Micklegate, York YO1 6LF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
