Trusted Agent profile · York
★★★★★
474 reviews across 2 platforms
37 Micklegate, York, YO1 6JH, YO1 6JH
Bridgfords's office in York, at 37 Micklegate, is rated 4.2 out of 5 across 474 reviews on two platforms, including 240 Google reviews rated 4.5.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from the Bridgford York team. Jack Drewitt was especially helpful and went above and beyond to give amazing service. The whole team have been really friendly and understanding through viewings, references and moving in. 😊 …
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDouble standards, bad service and disrespectful treatment
I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with the parking ceiling constantly dripping some strange liquid. I kept reporting these issues to CJ but to receive nothing other than useless evaluation visits, unfulfilled promises to fix, and later a very cheap fix for only the tiles that made things look even worse.I would have tolerated all the above (as I’m generally a chilled person!), however, what made extremely unsatisfied with the treatment of these people is seeing their extremely unpractical process and disgusting double standards as I was checking out from the flat. As part of checking out, I was required to hire a professional cleaning company to clean the flat, which I did happily. Strangely, when I offered them to take a look at the flat before I leave, they said they cannot do that “because I’m still a tenant” so they can only check after I leave. A few days after I left, they came back to me with saying that they are not happy with some details of the cleaning including a list that chases some microscopic limescale here and there. What’s annoying was not only that their “high standards” suddenly showed up (after years of ignoring my serious maintenance issues), but also that they did not allow me to deal with the issues my self “as I’m no longer tenant”. So, facing bureaucracy in its most stupid form possible, I had no option other than going through dozens of emails between the cleaning company and the team of CJ to arrange a re-cleaning. You would think that would solve the issue, right?! No, because CJ don’t care about your time and haven’t even checked that the re-cleaning is done to their “standards”. Finally, I was left with no other option than paying CJ an extra to hire their own cleaning service to make sure that it’s done to their satisfaction.What is further annoying is that through the torturous communication with CJ team on the matter, I tried to reach out to some of their managers as the treatment seemed very unfair and illogical (I haven’t faced something like this throughout my 8 years stay in the UK), but all I received from the managers were robotic careless answers that we are extremely busy and we don’t have the time to pick a call. So, at the end, I felt that it was indeed disgusting how disrespectful people can be when they think they don’t have to treat you well. They show you extreme care when you are paying, but they’re not willing to speak for 5 minutes when you’re checking out.I would avoid dealing with these people as a tenant at any cost.
Hi Mohamad, we are sorry to hear about your experience. If you would like to send some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
5/5
TrustpilotThis review is based on the York…
This review is based on the York Lettings branch. I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you. We had the pleasure of dealing with Judith who kept us completely informed along the way. We had a set back due to the tenants currently in the property changing dates and Judith went above and beyond to help us and was very sympathetic to our position. We’d like to Thank Judith and also David for all their help and would highly recommend them to anyone looking to rent. Great service, professional staff with true empathy for others which is a rarity these days. Many thanks Danielle & Tony Bartley-Mould
5/5
GoogleThe staffs are very helpful and supportive. Very good one 🙏🙏🙏 …
We are thrilled to hear that our staff provided excellent service and support! We always strive to create a positive and helpful experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAvoid avoid avoid do not rent from this…
Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!
Hi Jenny, we’re sorry to hear you do not feel positive about your tenancy. Having looked through our records it appears that repairs were addressed in a very quick manner, and that we discussed with you at the time that legally we can only return a deposit once a tenancy has concluded, rather than during a live tenancy. We would be very happy to discuss the matter with you further, and will be available at feedback@carterjonas.co.uk for any further feedback you have.
5/5
TrustpilotA good letting experience
The team at Cambridge have managed our property for over 10 years.
Hello, thank you for your review. We are delighted to hear that you have received such a friendly and professional service from our team throughout the last decade! Please do not hesitate to get in touch if you need anything at all.
5/5
TrustpilotProactive and responsive service
Proactive and responsive service. Excellent communication. Genuine care for us as customers (not always the case with Estate Agents). And ended up with a lovely property!
Hi Andy, thank you for your review. It's great to hear that you had such a positive experience throughout your time with us. Please do let us know if there's anything else we can do for you.
5/5
GoogleKristian was amazing, so helpful and professional. Went the extra mile through the whole process, truly made our move a dream. He even worked till nearly 8pm to make sure we were able to get our keys before the weekend. Bridgfords are lucky to have him!PositiveResponsiveness, Quality, Professionalism, Value
Hi Nik, Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
5/5
GoogleBridgfords were most helpful as they gave us the upfront information to guide us onwhat to do before move in day and what to do on the day for a successful move in. Big thanks to Kristian and all the staff for providing us with being able to get this nice and clean house!
Hi Raimundo, thank you for your excellent 5* review of the great service you received from our dedicated Bridgfords team in York. Best wishes in your new home. Emma.
5/5
GoogleWhat an amazing letting agents this is. I spoke with Sophia earlier in the week who was just amazing, could not have asked for a more professional, attentive and respectful agent to help me. She reflects this company just wonderfully, thank you so much to the team but especially to Sophia, she will go far xxx
Thank you for your brilliant 5* review and thank you for your kind words Sophie. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently bought a property via Bridgfords and couldn’t be happier. Special thanks to Angus there who made it all so seamless and easy.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleMy partner and I used Brigfords to find us our first rental home together. Jess was very professional, wonderful, helpful and all round lovely. She was super invested in finding us the perfect property. We couldn’t have done it without her.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotAmazing service from Alison Norton in…
Amazing service from Alison Norton in Winchester. Our sale and purchase took 6 months and Alison was fantastic right the way through. She dealt with both parties and it was effortless on our part! Super service! Thanks.
Hi Matthew, thank you for your review. We're so pleased to hear that we were able to help make your sale and purchase as simple as possible for you. Please don't hesitate to contact us in the future.
5/5
TrustpilotProfessional and friendly
The lettings team in Newbury have been brilliant from start to finish. Professional, quick to respond to any questions and made sure everything was ready for us to move in before handing the keys over. Their system for reporting faults is straightforward and I am confident that anything urgent will be responded to quickly. Thank you.
Hi Amy, thank you for your review. It's great to hear that you are so happy with the service provided to you by our Lettings team in Newbury. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleHave received the most amazing service from Bridgfords in facilitating the move to York; very friendly, efficient and professional. We have been kept fully informed throughout the whole process and have been extremely satisfied with the service. Highly recommend!!! Special thanks to Jen who has made the process so easy and straightforward.
Hi Emma, Thank you for taking the time to leave this wonderful 5* review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service and communication that we always aim to provide to all of our customers. Many thanks, Regan.
5/5
GoogleI am very happy with Bridgfords agency, specially Kris, and the apartment I rented. I needed to move before travelling and he managed to finish all the paperwork on time, in less than one week! Kristian was very proactive and helpful during the process. I would definitely recommend Bridgfords agency.
Thanks Romina for the wonderful 5* review and recommendation! It's great to see that the Bridgfords team once again provided a professional, proactive and friendly service. Best wishes, Lucy.
5/5
TrustpilotSam was a great agent and very…
Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.
Hi Alex, thank you for your review. It's great to hear that Sam was able to help you with your move and made it as smooth as possible. Please do not hesitate to get in touch if you need anything else in future.
1/5
TrustpilotIf you are looking for a house or flat…
If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!
Hi Attila, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to look into this for you. Thank you.
5/5
TrustpilotEd was great to work with
Ed was great to work with. He kept us informed throughout the process. Highly recommend.
Hello, thank you for your review. It's great to hear that you felt so well supported by Ed during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleSam Trueman, Trainee Lettings Negotiator, was absolutely fantastic at securing us a beautiful family home. I couldn't be more grateful. May God grant you success and a promotion! Eased alot of anxiety for me. The rest of the team were also fantastic, couldn't fault this letting agent in any shape or form! My deepest gratitude 🙏. …
Hi Seainin, thank you for sharing your positive experience with Sam Trueman and the team at Bridgfords York. We are delighted to hear that they helped ease your anxiety and secure a beautiful family home for you. Your kind words are truly appreciated. 🙏 Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations. …
5/5
TrustpilotQuiet efficiency and methodical…
Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done
Hi Anthony, thank you for your review. We are so pleased that you had such a positive experience with Carter Jonas. Do get in touch if there's anything else we can help you with.
5/5
TrustpilotRupert and the team were very helpful…
Rupert and the team were very helpful and always responsive, I'm glad we chose them
Hi Alistair, thank you for the positive review. We are so pleased that you are so happy with the service provided to you by our team in Newbury. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleI came to Bridgfords in search for a rented property with my friend. Couldn’t have asked for better help from the team but in particular Sophia who answered all my questions and queries thoroughly whilst being so friendly. I’d definitely recommend especially if you’re new to renting.
1/5
TrustpilotTerrible communication
Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.
Hi Matt, we're sorry to hear about your experience. If you would like to send some more details of your situation to feedback@carterjonas.co.uk a member of our team will happily look into this for you. Thank you.
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