Bridgfords York Sales reviews

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Trustpilot

Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.

Happily · 18 September 2026

★★★★★ 5/5

Trustpilot

Birmingham Office

Birmingham Office . The customer care and service have been exceptional. Kam, you are truly the best always available, always patient, and consistently clear and transparent. You made everything effortless, and the entire process felt seamless from start to finish. Also a big thank you to Ellisia.

Trish · 12 July 2026

★★★★★ 5/5

Google

I recently rented a property through Bridgfords. Michael and Alfie were very pleasant and helpful. For referencing purposes Keysafe makes a fast, automated check. If you have recently started a new job or are in receipt of unearned income then referencing needs to be done manually, as was the case with us. I was a nervous wreck because I have not been through the rental process for 8 years and was concerned that we may lose the house. Michael and Alfie were very calm during this, pushed to get the references done and we still moved in on the date initially arranged. Our house was a lucky find, very reasonably priced, spacious, and we love it.

Susan · 4 September 2025

★★★★★ 5/5

Google

The colleagues at Bridgeford Letting Agent were extremely polite and efficient. They completed all our documentation and arranged the property inspection within a week. Whenever we called, they responded promptly and provided clear guidance, which was especially helpful as I am an international immigrant. Their team guided us thoroughly throughout the entire documentation process. After securing the property, we were pleasantly surprised during the key handover when Bridgeford gifted us a welcome pack with essential household items. This thoughtful gesture was unexpected and truly heartwarming, especially after having experience with many other letting agents. It left a lasting impression on us and made us feel genuinely welcomed into our new home. I highly recommend Bridgeford Letting Agent for anyone looking to rent a property. They are extremely helpful, and all their colleagues are kind, polite, and supportive.

Kelzang · 10 July 2025

★★★★★ 4/5

Google

Overall, I would recommend Mike Horton and his lettings team. They have a good insight into the local market and respond to queries promptly. Our property needed some renovation works and they put us in touch with good and reasonably priced contacts. Also kept us well advised on upcoming changes to the rental market. My main suggestion is that the accounts team could perhaps be more responsive.

Arunsiri · 3 November 2025

★★★★★ 5/5

Google

Thank you so much to Bridgfords, The York Team led by Stephanie Barrett for getting us across the line with our Sale. Took a little longer than expected but with their perseverance and professionalism we got there. Shout out to Bethany for being our shining light on our darkest of days. Would highly recommend Bridgfords, York. Many thanks Gareth and Susanne.

Susanne · 7 October 2025

★★★★★ 5/5

Trustpilot

Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Andrew Maddock…

I would like to thank Andrew Maddock for his excellent advice , superb communication across all parties and just a pleasure to chat with. Andrew pitched the offering with great local knowledge and organised all items whilst I was away. Even when absent from the office my case was clearly delegated and progressed very smoothly. thanks David

David · 1 October 2025

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Google

Extremely professional and caring team that goes above and beyond to care for anyone looking for a property. I was coming from far via train and was unable to view a particular property as it had been let but they were quick to arrange another viewing on the same day at an ideal time for me while noting my preferences. I am thankful to everyone at Bridgfords who I spoke to, especially Sam who made time to help me view the place!!!!

Nitish · 12 September 2024

★★★★★ 5/5

Trustpilot

A Big Thank you to Robert McLaughlin…

A Big Thank you to Robert McLaughlin from Cater Jonas, Winchester Branch, who has been extremely helpful with the purchase of my new property, and gone above and beyond to make the deal happenRobert’s knowledge of local area is outstanding We are relocating areas and know very little of Bursledon and surrounding areas. We felt like we had known Robert for years, yet we had only having met him once. I can’t recommend Cater Jonas enough.

Alison · 10 October 2024

★★★★★ 5/5

Trustpilot

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

Pd · 21 January 2026

★★★★★ 5/5

Trustpilot

A positive comment from purchasers

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.

Surplus · 3 February 2026

★★★★★ 5/5

Google

Bridgfords was really helpful when moving in and out of my flat, they responded quick to emails and problems during the tenancy, when things broke they would be fixed within a few days. Big shout out to Kate who recently gave me a lot of advice for renting my new flat but has also been really helpful and informative about people viewing my old flat, she has been fully flexible to work around my schedule and is very friendly too.

John · 15 May 2024

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 1/5

Google

I rented a small apartment studio back in August 2022. The viewing was organised by Jack Drewitt. Right before we stepped in, Jack apologised for the filthy state of the place left by the previous tenant. I agreed to ignore that and decided to take the apartment thinking it would, obviously, be cleaned up. I was of wrong. Once moved in, I found human hair on the bathroom mirror, grease, spiderwebs. Instead of unpacking, I had to scrub the place down before it became liveable. I took photographs and passed it over to Jack as evidence. It was hard to deny my point, however the agent had no manners to apologise for anything. My emails were getting ignored not only by him, but also another agent called Lauren Sankey. I decided not to sign certain documents before receiving appropriate response - even if it was just an apology. Eventually, Jack emailed me saying ‘what would like me to do? Call the cleaners again?’. That was two weeks after my move in. And again, no apologies, no solution to the issue, and no manners or professionalism. What’s even more outrageous, the landlord and the agency tried to charge me almost £300 for cleaning the place after my move out. Even though I left it much cleaner than what I found on the first day of tenancy. There’s no single penny this agency will ever get from me.

Damian · 15 April 2024

★★★★★ 5/5

Google

Great service on selling my house, from a professional and caring team. Nothing was too much trouble. It has been a pleasure to deal with Stephanie and her team. I would highly recommend them. Thank you !

Angela · 5 November 2025

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

Google

I have recently rented my first flat and Bridgfords made the whole process outstanding from start to finish. A huge thanks to Libby for answering my endless amount of questions and making our move in so quick and hassle free, she was an absolute star! Would highly recommend bridgfords for rentals in York!

Elizabeth · 22 April 2025