Bridgfords York Sales reviews

★★★★★ 1/5

Trustpilot

Ridiculous "New Renovation" expectations for an aging property - Beware

I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.

Wilson · 6 May 2026

★★★★★ 5/5

Google

We recently moved to a property managed by Bridgfords, in York. The team at Bridgfords were incredibly helpful throughout the process of securing our tenancy, especially Sophia, who was our primary point of contact. The guidance and support we received was excellent, with everything delivered on time and with a smile. Fantastic service. Thank you so much.

Paul · 15 April 2024

★★★★★ 5/5

Trustpilot

Rupert from Newbury was excellent

Rupert from Newbury was excellent. Brilliant local knowledge and handled all interested parties wonderfully. Thank you.

Mr · 9 October 2025

★★★★★ 5/5

Trustpilot

House sale

Throughout the sale of my Uncle's house Andrew kept me up to date at all stages of the process. He was diligent, compassionate and got the sale of the house over the line despite a few bumps in the road. I would not hesitate to call on Andrew again in the future.

Jason · 20 June 2024

★★★★★ 5/5

Trustpilot

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

Hazel · 4 December 2025

★★★★★ 5/5

Google

Libby, our Lettings Negotiator was AMAZING! So kind, approachable and attentive! Huge thanks to her for making the whole process so smooth!

Isobel · 10 July 2025

★★★★★ 5/5

Trustpilot

Outstanding service in South Kensington & Knightsbridge

We recently let our newly refurbished two bedroom flat with the help of the wonderful team in the South Kensington & Knightsbridge office. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!

Lawbrook · 16 December 2021

★★★★★ 5/5

Google

My partner and I have found our experience with Eve Connelly of Bridgfords York to be utterly incomparable. She has overseen the process from making our offers, right up to completing and has, without doubt, been the most responsive, understanding and professional person involved in the entire process. Eve has been reliably consistent and has made us both feel incredibly valued and looked after, demonstrating a consummate level of service and care. What could normally be a very strenuous time in someone's life, Eve has made the process easy to navigate, easy to understand and has supported us every step of the way. A real credit to the business and the industry - thanks a bunch, Eve!PositiveResponsiveness, Professionalism

Ollie · 12 November 2021

★★★★★ 5/5

Google

I recently used Bridgefords when buying my very first home. I just want to say a big thank you to Shane and Jonathan who work for the team and who I have dealt with personally. They both put me at ease from the moment I’ve spoken to them, always answering any questions or queries Ive had and they’ve always been so polite, kind and very understanding! They need a very big pat on the back, defiantly in such difficult times we are going through at the minute, a little kindness goes a long way and I cannot thank them enough for it. They’ve made my experience of buying my first home very special. Thank you guys! Keep doing what you are doing, you’re awesome😌PositiveProfessionalism

Lauren · 12 November 2021

★★★★★ 5/5

Google

Ms Amber Parker was serving me the handover of the keys and the essential documents for me and my son to sign in our new property. She has been so helpful to walk us through the whole process. She showed me around the place for the alarm detectors and confirmed me it has passed he test. She had been so patient with us as we were late for 45 minutes, partly due to my son suddenly have call to stool and partly to traffic! She's been there to wait for us to get her task completed. If not for that we will be nowhere to stay as our Airbnb lease expired on that day. All in all, she delivered, with customer needs in mind.PositiveResponsiveness, Quality, Professionalism, Value

Hamish · 12 November 2021

★★★★★ 5/5

Google

I could not be happier with the service that we received from Bridgfords York. Relocating 200 miles is not easy at the best of times, but during lockdown it's even more stressful! Thankfully the team at Bridgfords made the whole process easy. From Charly who listened so carefully to what we needed and alerted us to suitable properties as they became available, to Lauren who dealt with all the details of our let, they were superb. Special mention to Lauren at this point who was always on the end of the phone handling with any query that I threw at her with patience and kindness, guiding me through a process that was unfamiliar to me as we have never rented before. She was an absolute pleasure to deal with and I am grateful for her help in securing our new home for us. The logistics of being 200 miles away for the majority of the process was also dealt with very efficiently through a number of digital measures which were easy to navigate. All in all, I would highly recommend Bridgfords York, I don't believe you'll find a more efficient and friendly team anywhere else. Thank you Bridgfords York!PositiveResponsiveness, Quality, Professionalism

Diane · 12 November 2021

★★★★★ 5/5

Google

Trying to agree and complete a transaction in a short space of time is always stressful, but Eve Connelly made the process as easy as it could possibly be. Her responsiveness and can do attitude helped the purchase on no end and I would definitely recommend the service provided. I then used Bridgfords for letting - a new venture for me but the team there made it effortless and Jack Newton was brilliant at finding me a fantastic tenant in a matter of days. Would definitely recommendPositiveResponsiveness, Professionalism

Ann · 12 November 2021

★★★★★ 5/5

Trustpilot

Barnes team 5* review

Thank you to Charlotte, Aileen and Wayland for their help in selling my late sister's property. This was an emotional time and Charlotte and Aileen were exceptionally kind and understanding which prompted me to select them initially. The whole team remained so throughout with good communication and excellent customer service supporting me to find the right buyer. Would strongly recommend.

C · 3 November 2023

★★★★★ 5/5

Trustpilot

A very positive experience

I have nothing but positive comments to make on the Winchester team, and in particular Alison who handled the sale of the property in North Waltham. This was a "difficult sale" which involved a number of Trustees, and Alison handled this in an efficient, professional and empathic manner. Her skill set was particularly important when the first sale fell through at exchange of contracts. I would have NO hesitation in recommending Alison and her team to ant friends or family in the future. Many thanks Alison- we are very grateful

Lande · 18 October 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

Excellent house sale experience

Selling a family home after 30 years is not simple! We did that at the end of last year and I would probably be still recovering in a darkened room had it not been for Rupert Reeves and the team in Newbury. Rupert could not have been more helpful, calm and professional throughout. He knew what we were looking for and organised everything from the photographs, the brochure and the viewings right through to completion. It was not a straightforward sale but Rupert knew exactly what needed doing, negotiated honestly and liaised between us, the solicitor and purchasers, always being friendly, approachable and kind throughout, even in the more tense moments.

Sarah · 3 June 2021

★★★★★ 5/5

Google

Had a great experience, all members of staff were brilliant Libby and Michael were especially of great help.

Dean · 19 July 2025

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 1/5

Google

Whilst I was pleased that Bridgfords found a tenant, I have not been happy with the customer service. I was never advised when the inventory would take place so had to chase them for the information. This was then not completed on the date they told me it would be carried out and instead was done before we had the property cleaned resulting in an inaccurate inventory that is not fit for purpose. I have had no acceptance of their error or attempt to resolve it satisfactorily.

Donna · 10 January 2025

★★★★★ 1/5

Google

Selling a property in York following the death of my mother. Bridgfords were a very slick sell to my sister but the reality was far different. House was hugely overvalued and as a result the 'great deal' fixed fee we agreed to was higher in the end than the normal percentage fee would have been on the selling price eventually achieved. This may seem a bit minor but the difference in the valuation and selling price was nearly 28%. The agent dealing with the sale and who did the initial valuation just disappeared and we got no explanation from the branch. The branch manager then visited and revalued the house admitting it was way overpriced. This was always going to be a project house for someone but my sister and I are not property experts so we took him at his word. The house was taken off sale without our approval due to their delay in arranging an EPC. In addition invasive surveys were made without our approval - holes in the walls, ceilings and floors! We did sell in the end and complained to Bridgfords about the process and costs but they refuse to accept any responsibility and as my sister and I want this done rather than dragging on we decided to move on. We didn't pay the bill at first as we were in dispute but having had the 'brush off' denial response I have now agreed to pay in full as we want the matter closed - ironically I have now called three times and have been unable to pay them the money..... They are at best incompetentNegativeQuality, Professionalism, Value

Simon · 12 November 2020

★★★★★ 5/5

Google

We were very pleased with the excellent service provided by all on the team at Bridgefords. For long years the rental team managed our property very efficiently and ensured it was maintained to a very high standard. A big thanks to Becki, Lynsey, Pia and all the team for their effort on our part and for always being so pleasant and patient. When we decided to sell, the transition to sales was seamless. From the off, Duncan and Ed were very attentive to our our wishes, guiding us through the sales process and giving us detailed feedback at each stage in the process. A big thanks to them and also too to David and the others on the team, all of whom were always most courteous and helpful in response to our frequent phone calls and emails. To the staff at Bridgefords, York much appreciation for jobs well done!

Rose · 12 November 2020

★★★★★ 5/5

Trustpilot

Huge thanks to Mandy Jacobs who was…

Huge thanks to Mandy Jacobs who was always very straightforward and to the point, ensured a smooth and swift process all round. Completed a transaction within a few weeks only thanks to the professionalism of the team! Kudos to the entire Fulham Palace Road branch!

Teddy · 22 May 2024

★★★★★ 5/5

Google

Highly highly recommend Bridgefords, from start to finish Jack Drewitt was so professional, got contracts sorted so quickly and any queries were never to much trouble! Even moving so close to Christmas he still communicated with us right up until they shut on Christmas Eve. Absolutely fantastic service! Can’t fault them at all :)

Ellis · 12 November 2023

★★★★★ 1/5

Google

Be aware, if you comment on a facebook post (which was discussing how bad BF are) that they were rubbish, the branch manager looks up your contact information from when you were a tenant EVEN IF YOU HAVE NOT BEEN FOR MONTHS and emails you about your comment!! Knowing full well they had been a terrible letting agent with you and you had already formally complained... What a disgraceful use of personal data

Alistair · 16 March 2025