Bridgfords York Sales reviews

★★★★★ 1/5

Trustpilot

I spoke a couple times called Catherine…

I spoke a couple times called Catherine at the York branch she is so unprofessional shouting at me over the phone for asking a simple question. Disgusting behaviour don’t even know how she still works there if she talks to people like that over the phone. I will never use this company again.

Rosie · 25 June 2026

★★★★★ 5/5

Google

A big thanks to the whole team and especially Imogen for walking us through the whole process of moving into our first non student property. Sam at the front desk was fantastic as well as after not being taken seriously by almost every other estate agents in York he actually tried to find us somewhere to live unlike pretty much everywhere else. A fantastic customer service and great team all round.

Dylan · 14 July 2024

★★★★★ 5/5

Google

We can't thank Niall our financial and mortgage advisor enough for the amazing service we had when purchasing our new home he's so professional and gave us fantastic advice and lots of help. All the lovely people at the york branch Angus and Kate who did our viewings were so lovely and helpful and when we called into the branch everyone who works there are so nice friendly and helpful it made our journey of buying our home an absolute pleasure Thank you everyone we couldn't be happier Sandie and Ian Charlesworth

Sandra · 16 January 2024

★★★★★ 5/5

Google

Bethany was fabulous! Such a lovely style & energy. She was receptive on the phone & email and in person. She remembered me when I re-connected some weeks later about a property. Great to deal with.

Alice · 1 October 2025

★★★★★ 1/5

Google

not a single good experience with these guys, very pro landlord and unresponsive with repairs/emergency situations, toilet leaked once and took them a week to sort it out, deposits handled by a different company but horrible checkout experience and deductions for absolute weird reasons, landlord was awful, not responsive, it would have been common courtesy to discuss a potential end to the contract, landlord sent no fault eviction without any warning, yes it's not illegal but it's just poor practice, agreed to leave and then just wanted to speak to landlord to ask why they blocked my number, thank god the renters rights bill is being passed to stop these people from toying with lives, you'll never see any known contacts of mine coming here and certainly not myself,

Sabid · 3 November 2025

★★★★★ 5/5

Google

The bridgfords team were extremely helpful in getting me settled into my new flat, professional and friendly and made moving in a breeze. Evan, a lettings agent who I went through most of the process with (along with some other members of the team who were very helpful), made the process far easier than I thought it was going to be. All my queries were answered quickly by Evan and covered all basis on what I needed to know. Thanks to the bridgfords team and thanks Evan!

Thomas · 17 December 2023

★★★★★ 1/5

Trustpilot

Very poor service

Really poor service. Dealt with Louis from their Winchester Branch who was pleasant (although outwardly commented negatively about others who had viewed the property that day, which I didn't find particularly professional) on the viewing on Friday 13th October. Had some immediate questions which were emailed across within hours of the viewing to which 3 weeks later there hasn't been a response.Put an offer in on the property the following Monday (16th) and had an update on the Wednesday saying probably wouldn't have an update until the end of the week.Didn't receive any further updates (despite chasing) until 8 days later to say there still wasn't a decision but no explanation as to why and that the owners wanted to meet us the following Friday (3rd November - today).Sent a response within 3 hours saying we'd be happy to meet them and also asking some really basic questions. As of today I have had no communication following my email from over a week ago, nor have I received any updates regarding the property or my application.Extremely disappointed and wouldn't recommend to others...

Ben · 4 November 2023

★★★★★ 5/5

Trustpilot

Excellent customer service in finding a…

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

Anon · 18 September 2026

★★★★★ 1/5

Google

If you want to save your nerves, NEVER RENT A PROPERTY FROM THIS AGENCY. After letting, you will deal with Countrywide (read reviews for this company). It is the most horrible agency in the world! You will wait for repairs for months. You will get a bad reference for your next reference check even you never missed payment! You won't get back about your deposit after leaving the property! You will need to raise a dispute with mydeposit or even go to a court! I rented from November 2022 to June 2025.

Julia · 17 September 2025

★★★★★ 5/5

Google

I have a couple of properties in York and have used a selection of letting agents. I have continued to use Bridgfords since I first engaged them a number of years ago - solely because they have performed head and shoulders above any previous agent I have used. They continue to give an excellent service and my most recent let was conducted by Alfie whose attention to detail and level of service was outstanding. I would have no hestitation in using them again or recommend them to others.

Nicholas · 20 August 2025

★★★★★ 5/5

Trustpilot

Extremely happy with CJ

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.

Customer · 18 January 2026

★★★★★ 5/5

Trustpilot

Quiet and assured professionalism

Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.

Stephen · 22 February 2026

★★★★★ 5/5

Google

We have just signed a letting agreement with this agency and we’re over the moon with our new home! Libby has been absolutely brilliant and has really looked after us throughout the process. At our viewing she was friendly, welcoming and very knowledgeable of the property. Thanks you so much again Libby!

Matthew · 4 November 2024

★★★★★ 1/5

Trustpilot

Incredibly frustrated with this…

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.

Sarah · 30 March 2026

★★★★★ 1/5

Google

Absolutely dreadful communication, the sale took forever when it should have been the most straightforward sale ever. The staff just blamed everyone that they could, no one took responsibility for any delays. Up to you but I would never ever use Bridgfords in York again. They are involved with countrywide Lettings agents who are, in my experience, the most rude business I’ve ever dealt with. It’s not difficult to be polite, you’ll find you get repeat customers if you are, sadly you are the OPPOSITE of polite.

Chris · 11 July 2025

★★★★★ 5/5

Google

We had a great experience with Bridgfords, who helped us as first time renters. Mike, Libby and Alfie were always responsive to messages and able to answer my many questions!

Isabel · 26 July 2025

★★★★★ 5/5

Google

Earlier this week, I called Bridgfords and spoke with Sophia. She took the time to understand my needs and preferences, ensuring the property I was interested in was the right fit for me. Sophia was professional, attentive, and incredibly knowledgeable about the rental market. If you are new to renting, I highly recommend using Bridgfords!

Indie · 13 August 2024

★★★★★ 5/5

Google

Finding a place on your own is quite stressful especially I am not a resident here in the UK but with the help of Jack, he did all the efforts to email and answer all my queries! He went above and beyond to assist me from beginning of my viewing of the flat and to the point where I need to complete all requirements before moving in. Answers were detailed enough that I don't need to wait for a day just to get it all sorted out. He was very polite even when I ring fives times a day and would answer my queries without hesitation. Everyone I spoke with in Bridgford York are all very kind, patient and professional. I would totally recommend Jack Newton as your agent as he is well-organized and absolutely helpful! I can't thank him enough for all the efforts. Thank you so much Jack and to the rest of Bridgford York.

Ma · 12 November 2022

★★★★★ 5/5

Google

Highly recommend! I had an excellent experience throughout, from arranging viewings to completing my agreement. I’d like to extend a special thank you to Emily H who supported me from the initial viewing through to completing my agreement. This was my first experience renting through an agency and my queries and questions were answered in a clear and personable manner. Emily’s temperament was professional, transparent and personal - which was key to my progression with the application. Thank you again Emily, hope you get round to trying the vegan place soon (also highly recommend!) 😊🙈

Joe · 12 November 2022

★★★★★ 5/5

Google

We recently rented a property through Bridgfords in York. The service we received from Jack Newton was excellent from start to finish. He was super helpful at the viewing and kept to his word with our application. He kept in touch throughout the process, making this less of a stressful experience. He helped sort any queries out that we had promptly and also even put our house insurance in place for us. Definitely recommend Bridgfords and a big thank you for the great service!

Laurren · 12 November 2022

★★★★★ 5/5

Trustpilot

We recently rented our cottage and Sam…

We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.

Sandy · 13 June 2024

★★★★★ 1/5

Trustpilot

Awful service

Awful service! I went to view a house with my 17 year old son and we really liked it. We dealt with Nyah from the Shrewsbury office and I got the impression that she immediately discriminated against us. She was giving us false figures to try and put us off saying the deposit was higher than it worked out at, also that the council tax was 2 grand higher than it actually is! It was as if she did not believe we could afford such a house. Then told me that as we are both self employed we would have to prove income for 3 years. As I knew this was not correct, my husband phoned a few days later and she told him self employed was fine and we’d need to provide bank statements for 1 year for referencing and would he like to apply for the house. He asked why she had told me completely different information and she got completely defensive and then said we could not apply. Good luck to the landlords with her being in charge of managing their property.

Hayley · 18 October 2024

★★★★★ 5/5

Trustpilot

Sam Jarvis

Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)

Liam · 17 October 2024

★★★★★ 5/5

Trustpilot

Sam J was great

Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.

Rebecca · 3 September 2026