Trusted Agent profile · York
★★★★★
474 reviews across 2 platforms
37 Micklegate, York, YO1 6JH, YO1 6JH
Bridgfords's office in York, at 37 Micklegate, is rated 4.2 out of 5 across 474 reviews on two platforms, including 240 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Bridgfords York Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotWe recently bought a property in…
We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!
Hi Joe, thank you for your review. We're so glad to have been able to help you with the purchase of your first home. We hope you enjoy it! Do let us know if we can help you with anything else.
5/5
GoogleWhen we needed to find new tenants for our property in York we went back to Bridgfords because we'd always been very happy with the service that they had provided in the past. Our initial contact was with Pia, who gave us excellent information and advice on the whole process of reletting our property. Emily and Lauren then took over and were great. They provided a really professional service, always keeping us fully informed of progress and offering lots of really helpful advice. Once our property was ready, Bridgfords found us our new tenants in just a few days. I would definitely use Bridgfords again, as they offer excellent service at a competitive price and work really well as a team to get the job done quickly but professionally. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great review and kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommend Bridgfords! My partner and I have only had fantastic customer service and care from their sales and lettings representatives for finding out new home. Everyone we spoke to was fast, efficient, helpful, kind and informative. Regardless of how many questions we had and any help we needed, they were always there to help. They’re staff, such as Jack, Amber, Vicky (to name a few) have always been there for us and we are very appreciate of that and them
Thank you for your terrific 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExtremely helpful team
Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.
Hello Clarissa, thank you for taking the time to leave us some feedback. Our team are always pleased to hear how well our clients feel supported. We are happy to have helped!
1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
Hello, we are sorry to read your review. We would like to hear more about your experience, please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this with you. Thank you.
5/5
GoogleAleysha and her team are amazing and make moving house feel so easy. Choosing Bridgfords is a no brainer!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat estate agent
A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!
Hi Claire, thank you for your review. We're so glad that Andrew was able to help you with your sale. If there's anything else we can help you with, don't hesitate to get in contact.
5/5
GoogleWe have rented a house with the help of Leeha and all other staff are very responsive .They are thorough professionals who are very empathetic and who understand the needs of an aspiring letting tenant .They have personally attended to all our queries and have been very supportive throughout our tenancy and new home conveyancing journey! Thank You.
Saloni Rungta thank you for leaving us your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHelpful and good communication
Hi Antony, thank you for your positive review!
5/5
GoogleWhen looking to rent a new family home for are family we had the pleasure of meeting kristain Mcclory. Nothing was too much trouble or a silly question to ask. He went that extra mile for us and really made the whole process of moving as stress free as possible. All staff we have spoken to are friendly and a pleasure to talk to. I would highly recommend bridgeford York to anyone. We can't thank Kristain enough for all his help and support.
5/5
GoogleWe recently bought a house through Bridgfords and were really happy with their efficient service. Thanks particularly to William who kept me regularly updated which was much appreciated. Would recommend.
Hello Lisa, Thank you so much for your wonderful 5* review! We're thrilled to hear that you were happy with our efficient service and that William was able to keep you well-informed throughout the process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmazing, friendly helpful staff! Daniel very knowledgeable and attentive. Kirsty is extremely helpful and lovely. Would recommend 100%
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the first phone call to arrange an appointment to having tenants move in, the process was seamless, very efficient and very quick. I can't thank Jennifer and Pia enough for their help and professionalism. I would recommend them to anyone looking to rent their property out.
Hi Brian, Many thanks for taking the time to leave this wonderful feedback. I am very pleased to see that Jennifer and Pia were able to help you with any queries that you may have had. Many thanks again, Regan.
1/5
TrustpilotWhat a mess in administration and blame…
A MESS in administration, making FALSE statements and BLAME the tenant in bad attitude!!!, , , Barnes branch. Two staff called to reserve a time separately for future tenant to come to viewing (They asked me to remove their names (The Associate Partner and the Assistant), not sure they were afraid of anything. But it’s fine for me as the fact that here is true.).The viewing was fine to me. But one day before the viewing one staff called and expressed no viewing on that day and asked for another day. It was also fine to me. Then another senior staff called and BLAMED and SCOLDED at me about the cancellation in BAD attitude and ARGUED with me. She was the senior staff of this company. Why the staff do NOT have any compromised before making arrangements? Why the senior staff use such BAD attitude to customer and not clarify that their staff was the one to cancel ???? Then they made up another story and called the landlord that I was not co-operate. What a nonsense and FALSE statement!!!!It’s their staffs fault and keep accusing others without any feeling sorry. I will keep to complain to outsider independence organisation if your company keep continuing to make false statements and accuse me like this.NOT RECOMMEND AT ALL!!!!
Hi Miss Tong. We’re sorry you didn’t have a positive experience with us on this occasion. If you would like any further assistance with this situation, please email feedback@carterjonas.co.uk.
5/5
TrustpilotSam was very efficient and made the…
Sam was very efficient and made the move in process smooth. Thank you for supporting us.
Hi Hema, thank you for your review. We are so pleased that you had such a positive experience with Sam and that he made the process as smooth as possible for you. Please do let us know if there's anything else we can do for you.
5/5
GoogleI was really impressed with the service I received at Bridgfords; nothing was too much trouble. A special thanks to Edward Fisher who made the whole process a lot easier to cope with !! I will certainly recommend you .Many thanks.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
GoogleWe can't fault the service that we have received from Bridgfords so far, in comparison to two other local estate agents that we have been in touch with. Having dealt with Ellaina, we have found her to be extremely approachable and nothing seems like too much trouble and she has always been happy to answer any of our questions. Following this we have now requested a valuation of our property and we look forward to dealing with her. Even though we are still undecided on our future plans, should we look to sell our home we have no doubt that we would be more than happy to use Ellaina/Bridgfords.
5/5
GoogleWe have recently vacated one of Bridgfords rental properties in York. We lived there very happily for the past 3 years and only moved when the property was put up for sale. I would like to commend the rental staff in the York office especially Vicki North. We have been extremely well managed and look after by Vicki who dealt with our initial enquiry of the property back in 2010 right through the whole of our tenancy. Nothing was too much trouble for her and she always attended to any problems or concerns we had. Whenever Vicki was not available other members the staff were always available to help. Sally been particularly helpful. We would have liked to rent through Vicki again if they had a similar property. I would not hesitate to recommend Vicki and the York staff again to anybody.
5/5
GoogleEveryone in the team at Bridgfords York was really helpful, both on the selling side and the lettings side. We had ad a very good experience over several years letting our York property through Bridgfords. They could not have been more caring in looking after our interests and making sure that the tenant was happy. When it came to selling the property, everything was handled smoothly, from first steps in marketing to the final sale. . Communications were good at all points in the procedure, so that both sides knew exactly what was happening and what was required. We were very happy clients! J and J Checketts
5/5
GoogleVery happy with the service provided by Bridgfords York. From the start, I have been impressed with the way that Stephanie has handled the sale of my property and the advice that she has offered throughout. Highly recommended.
Many thanks Paul for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleKezia Hart from Bridgfords helped us find our perfect home. Her service is extremely professional and efficient. After meeting at the first viewing which we decided did not suit our needs, Kezia followed up until she found us a place which was exactly what we were looking for. The friendliness and sincerity of her service is exceptional and I can not thank her enough for all her effort. When she promises, she delivers :) VERY happy with Bridgford and especially Kezia's effort and warm sincere heart.
1/5
GoogleHORRIBLE experience. Cancelling our application for a property, with no warnings to avoid it falling through. Giving the property to another applicant a month after we had paid our holding deposit. Now leaving us little time to find a new property to move into.
Hello Darrell, I'm very sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotGreat experience in Fulham
Very positive experience finding a rental home in Fulham. Sam was super helpful and efficient with great level of communication- we could not have asked for more. Thank you!
Hi Nicki, thank you for you review to Sam and the Fulham team. We always strive to provide our clients with efficient and helpful communication, we we're pleased to hear you have experienced this!
5/5
TrustpilotWayland and his team were excellent
Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.
Hi Liam, thank you for your review. We're pleased to hear you were happy with the service we provided you. We look forward to helping you further in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bridgfords York Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
