Bridgfords York Sales reviews

★★★★★ 1/5

Trustpilot

Very unprofessional

I admit we made a mistake of not reading any reviews of this agency beforehand, but having read them now, I’m glad everything ended exactly the way it has.We requested a viewing of a house in Cambridge just a couple of days ago and were told to wait for the video of the property. The video did arrive through whatsapp the following day, and we were pretty happy with everything, so we replied back to the agent saying we’d like to proceed and asked to clarify a few small details and if they maybe had a floor plan too. The agent read the message and left us at that without acknowledging our questions or our interest. Being ghosted by a property agent was definitely a first for us!She then sent a reply the following day, completely ignoring everything else, and just replied that they don’t have floor plans for their properties. Before replying to her, we checked the property’s website listing, and what do you know - it was now listed as Let Agreed.Extremely rude and unprofessional behaviour, and even if we saw other properties we liked at this agency, we surely wouldn’t use them now.

K · 3 March 2021

★★★★★ 1/5

Trustpilot

Wouldn't even take 6 months rent up front

I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.

Warren · 26 March 2024

★★★★★ 5/5

Google

I purchased an apartment marketed by Bridgfords in York and dealt with Eve who was fantastic with the negotiation and arranging the viewing appointment at short notice resulting in a quick efficient purchase.PositiveProfessionalism

Paul · 12 November 2020

★★★★★ 4/5

Trustpilot

Fast

I needed a furnished apartment to wait for me by the time I arrive to the country. I wasn’t able to check the place myself, and I had no UK bank account, and Covid was around. So I needed a lot of flexibility, fast responses, clarity. I got all this, the Banbury Road office in Oxford (Tanya and Kate) were very helpful. Thanks a lot.

Zsolt · 6 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.

Mr · 7 October 2021

★★★★★ 5/5

Trustpilot

Great efficiency of the Wallbrook Gardens

Just moving in Wallbrook Gardens a couple months ago, I am glad that staff here works efficiently and professionally. Whatever issues my flatmates and I encountered would be replied immediately by them, making us concentrate on our work and enjoy our lives. No need to worry about for a day because the concern disappears after we get their support and assistance in a few hours. Many thanks for everything.

Jake · 23 October 2024

★★★★★ 1/5

Trustpilot

Be very careful going with this agency

Be very careful going with this agency. They were very unhelpful. We rented a house with an abusive landlord living right next to us in Stapelford Haverhill Road Cambridge and there was no help when he tried to verbally abuse us/being inappropriate. In the end he kicked us out of the property (young family with three very young kids). Please be very careful they are also totally overpriced and offer hardly any support!!! Very traumatic experience - especially for the children.

Ann · 30 November 2020

★★★★★ 1/5

Google

Appaling service from head to toe. Avoid at all costs. Super-expensive, rude behaviour from a few employees, not to mention we almost had to beg to get back our deposit. It took more than two months, and they kept lots of money to cover just some light cleaning, after we left the property almost immaculate. We had no choice but to pay the amount, as we were really needing the sum back. Also, they accused us of being noisy tenants , fact is we were spending 80% of the day out working long hours . Just staying there to eat,sleep and shower. They believed to a neighbour that was literally nuts.Quite disappointed with their service. If i ever go back living in York i will not rent or buy from this agency for sure.

Francesco · 12 November 2020

★★★★★ 5/5

Google

Honestly, I can't praise this establishment highly enough. In may 2019, I enquired about a couple of properties in York and was met by Edward Fisher. Unfortunately, those initial viewings weren't for me, but rather than get impatient or try to persuade me to buy a property that wasn't right for me, Ed went away and kept hunting for places he felt would be ideal for me. It's been a long 9 months but in that time, Ed always answered the phone and showed me houses with a smile and a breadth of knowledge that went above and beyond what I expected, it never felt like 'oh, it's this guy again, time to go through the motions'. If you go through Bridgfords and you're lucky enough to have Ed helping you, you're on to a winner, as I said I can't praise him or the company highly enough. Much appreciated Ed, really looking forward to my new place!

Wsatjohn · 12 November 2020

★★★★★ 5/5

Google

Hayley at Bridgefords was so helpful and friendly over the phone, it didn't feel like an effort booking the viewing for the property I had seen with her. I would definitely recommend! Thank you Hayley!

Lisa · 13 November 2019

★★★★★ 5/5

Trustpilot

While looking for a home desperately I…

While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.

Walid · 5 October 2022

★★★★★ 5/5

Google

Me and my partner relocated to York and Evan could not have made the process easier for us, from start to finish he offered excellent service and made it a stress free experience

Matthew · 11 December 2024

★★★★★ 1/5

Trustpilot

Bath Office:

Bath Office:Listing a property to let on Facebook and in their website. 4 calls to their office with nobody having any idea if the property was available or who was taking responsibility for viewings. Always promised I would get a call back to confirm never happened. Made a trip to the office in person - again very limited information regarding the property - at this point it turns out they don’t even have the keys (3 weeks after it had been listed to let). More promises to contact me when access was gained. Nothing heard. 1 further call - no idea who I was or if the property was available. Still no keys available. All this happened over a period of 4 weeks. Absolutely given up. Appalling customer service. COVID-19 is not an excuse to be terrible at basic aspects of your job, I and many other professionals are expected to deliver the same service as usual, should be no different for carter jonas. Undoubtedly this review will go unread/ignored.

Hugh · 17 September 2020

★★★★★ 1/5

Trustpilot

Buying problems

Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.

Ed · 20 August 2020

★★★★★ 1/5

Trustpilot

DO NOT ISE THIS COMPANY.

DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents

ALISTAIR · 22 March 2024

★★★★★ 5/5

Trustpilot

Great service

David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.

Dan · 9 February 2022

★★★★★ 5/5

Google

I’ve had an excellent experience with Bridgfords, The team is incredibly friendly and professional. I highly recommend them to anyone looking for rental property in the area!

Jacob · 9 February 2025

★★★★★ 5/5

Google

One of the Junior Lettings Agent, named Sam, really exceeded my expectations.By taking time to choose the right property for me, going through all the options available on the market,really amazed by the service provided.Nothing was too much of a trouble.Flawless experience.

Agnieszka · 14 June 2024

★★★★★ 5/5

Google

Great experience, kind staff, very helpful. Just started renting a house through them, our agent Kris has been especially helpful and has gone above and beyond in his role. Excellent customer service!

Joseph · 13 November 2019

★★★★★ 1/5

Google

Awful service from Bridgfords. Do not recommend using this service. Relayed information to separate tenants and their parents over phone calls about other tenants. Called a liar numerous times over the phone over information we did not know about. Tenants had to find out from other tenants information that was crucial for the moving in process instead of contacting the person required. Failed to inform us of what we needed to do and then when the landlord needed our documents etc (which we thought was dealt with), they panicked and blamed us for not doing what was required when it was their job to do so and had not even mentioned anything of the sorts. Spoke to us like children as we are students and tried to blame us and make us look like a liability. Was told the landlord would rather stop our process and re-market the house as we had to wait an extra day to sign a document however, this was not the case when we spoke to him and this would not make sense as the re-marketing of the house would take a lot longer than one extra day. Once we signed the final documents and got the keys, Bridgfords did not want anything to do with us and told us to speak to our landlord over issues we had with them. We were told prior to even signing the first documents that an inventory of issues would be filed and completed before move in day however, upon moving in no issues were dealt with and the landlord had not even been made aware of them. Tenants keys were locked in the house by Bridgfords so when tenants drove 3 hours to the house they were unable to get in.

Cavan · 13 November 2019

★★★★★ 5/5

Google

I met Kris when I purchased a property and was impressed not only with his knowledge of the lettings market but also with how willing he is to listen and find out what you want. Bridgfords are now my managing agents and Kris has a detailed knowledge of the property and we can discuss issues as they arise, with a view to dealing with them properly. I have never had that level of personal contact and professionalism from other managing agents.

Angela · 13 November 2019

★★★★★ 5/5

Google

After searching online and not making much progress, we went round estate agents in person to see if we had better luck! When we stepped through the door we were welcomed by Charlie she was welcoming, and wasn't fazed by the fact we needed a rented property that would accept a dog. (A lot of other estate agents looked horrfid by this fact!) They actually had a property available, and we were booked in there and then for a viewing. At our viewing we were met by Kristian he again was welcoming, and very informative. We loved the property and he took us through the process from references, deposits, fees, moving in date was all sorted effortlessly. The whole process was so easy and done for us. Moving in day came, and again as it had been through this whole process it was easy and all the paperwork was explained and taken through in an easy and painless way. We were moved in before we knew it! Couldn't recommend them enough, our move was as stress free as a move can be. Would definitely recommend them to people, and would use them again for future moves.

Laura · 13 November 2019

★★★★★ 5/5

Google

The team at Bridgfords really pulled it out of the bag for my partner and I; we had looked at a few properties for let in the area by other agents, only to be told that there was already a dozen applications from other people. Bridgfords put us on an early mailing list and gave us the opportunity for an early viewing. As a result we have snapped up the perfect place and in something of a miracle, they turned around our application within a week and we had the keys in our hand on the following Saturday. Excellent service from a genuinely nice, personable team.

Owen · 13 November 2019

★★★★★ 1/5

Trustpilot

Poor communication start to finish

I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere

Fluently · 26 June 2023