Trusted Agent profile · York
★★★★★
474 reviews across 2 platforms
37 Micklegate, York, YO1 6JH, YO1 6JH
Bridgfords's office in York, at 37 Micklegate, is rated 4.2 out of 5 across 474 reviews on two platforms, including 240 Google reviews rated 4.5.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotWayland and his team were excellent
Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.
Hi Liam, thank you for your review. We're pleased to hear you were happy with the service we provided you. We look forward to helping you further in the future.
5/5
GoogleThe staff at Bridgefords in York have been unbelievable in dealing with my letting situation. I have to thank Carola and in particularly Matt who has dealt with things brilliantly and is a credit to the business. Thanks again.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
1/5
TrustpilotOne of the worst experience in London
One of the worst experience renting in London (should have seen it from the beginning): Visited a flat with them in Marylebone in Feb. 2021 that I selected for a move in date 10th of April 2021. One of my requirements was to have optic fibre installed in the flat due to the pandemic on move in date, which *of course* they agreed to and promised ... well first surprise, nothing was done when I moved in and I've had to chase them till.... End of May, so that the broadband provider could be allowed in. The staff is entitled and very rude: asked for a 2nd set of keys upon move in, which got "refused" and the explanation was that "the only second key we got is for management". I've had to argue with them on that too, and push back a LOT in order to have these 2nd keys. Of course the person who's done the viewing with me and agreed on my requirements was no longer answering my calls or texts when these issues happened. Last but not least, make sure you thoroughly check your LEASE: my rent was agreed upon in the lease at a certain amount, even though I had a 12 months lease, the deal was that it would be reconducted if I was happy with the flat. They've contacted me in JANUARY to know if I was intending to stay, when I said yes, they've had the AUDACITY to tell me that the landlord and them would be raising the rent of 20%! (YES 20%!). When I challenged them on the legality of this, the answer was that I got a "covid price" and now that the market is back to normal if I'm not happy, I can just leave? After all of this, the "associate partner" in charge of tenancy has the NERVE to send me flats ads in the area thinking I'd rent with them EVER AGAIN? Now the last straw is them initiating viewings on the flat and telling me I have an attitude because I'm not bending backwards for them! RUN IF YOU CAN - there are way better real estate agencies in Marylebone!
Hello Oumar, thank you for your feedback - we are sorry to hear that you did not have a positive experience of Carter Jonas. The market has changed significantly over the last two years which has reflected into rental values, this is why our team attempted to share other properties within your budget. We would like to help resolve this issue for you, please email further details to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
1/5
TrustpilotAwful customer service
Awful customer service. Been waiting since we moved in (9 months) to have a window fixed with zero compensation. We’re paying extra utilities all winter because a window won’t close. I call up about blocked drains and the response I get is not ‘I’m really sorry all your drains are blocked let us get someone out to check out what’s going on and maybe try stop your gardens flooding’ but instead they say ‘we can get someone there but if you’re putting random stuff down the drain you’re paying for it’Customer service is shocking and they appear now to care at all or trust the people that pay them every month. It’s been so hard to get anything fixed by them half the time it’s been easier to just fix it myself than even try and raise the issue.
Hello Jodi, we are sorry to learn that you did not have a positive experience of Carter Jonas. Please can you email further details of your issue to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
1/5
TrustpilotAppauling service
Appauling service, can't speak to anyone, no one returns calls or emails and at the end of the Tenancy it's proving almost impossible to get my deposit back despite being told it will be paid in full. Depsite handing back the property in good order and being told I would get my deposit back in full, 6 weeks later I'm still waiting. I kept getting told it was being processed and even got an email saying it had been paid and was in my account (my bank confirmed this was not the case). No one picks up the phone, head office numbers listed on the web site are dead, when you leave a voice mail on a mobile no one gets back to you and I now cant get a repsonse to an email. This is the worst experince I have ever had when dealing with an agency regarding a tenancy. If you have any sense you would avoid this company
Thank you for taking the time to write this review, we are always welcome honest feedback to help us improve our service. We are sorry to hear that your experience with Carter Jonas was not a positive one. So that we can address your concerns as soon as possible, please can you email: feedback@carterjonas.co.uk with all the details of your case.
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleI've just moved into a rented flat in York and the team at Bridgfords were great. Kristian in particular was amazing, his patience and hard work to make my move possible was brilliant. I would completely recommend their services to anyone.
Thanks Andy for your 5* rating and review. Best of luck in your new flat. Kind regards, Mark
5/5
TrustpilotVery professional
Very professional. Zoltan kept us on his books and contacted us when a specific place came on the market 8 months after I mentioned what we wanted
Hello - thank you for your review. We're so glad we were able to help you with the search for your new property. Please don't hesitate to contact us in the future.
1/5
GooglePlague and avoid spring to mind... terrible experience using these lot which resulted in moving out much earlier than planned. It got so bad we ended up reporting to the council... they then lied to the council about the rent discounts we received - reported no heating in October and was never fixed when we left in February... a £40 allowance to buy electric heaters (which cost a fortune in bills) was all we received! Also no washing machine for six weeks (£60 discount) and bedroom mold which was never sorted.... while I don't feel the landlord helped... the rudeness of the staff and lack of communication was a joke! For example... when we first moved in I reported the fridge light not working... got a 9am phone call from a woman saying "I'm in my 60s and even I know how to change a bulb", it's not the point, it wasn't working when we moved in! No need to be rude!! Look elsewhere is my advise.. plenty of decent agencies in York... this is not one.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleOur family were coming from Hong Kong, arriving York in mid-September. We stayed in an Airbnb apartment and started our search for rental properties in York since late September. Emily Harris and John Newton of Bridgfords helped our family all the way to secure our detached house in a nice area in York. We moved in in mid-October. I was shocked with amazement that we can achieve such tall order in a very short time, given our specific situation. They were both responsive to our request and enquiry as we were new to the market. The exhibited patience but more importantly professionalism. We can contact either one of them and both of them understand our case thoroughly so that we get quick response, even one of them was engaged on the phone. My first experience in renting a property in the UK have been a very positive one, largely in part to the help of Emily and Jack.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations
5/5
GoogleShane from Bridgfords is outstanding! I have recently bought a house in York after years of living in London. Throughout the process he was extremely efficient, friendly, professional, very responsive and made everything super smooth. He really went above and beyond (from chasing solicitors, finding out answers to many of my obscure questions about the house and he made sure that we completed / exchanged on time). He was able to do all this at peak busy time (end of the stamp duty holiday) which was super impressive. I would recommend Bridgfords to anyone looking to buy a house in York / surrounding areas.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your brilliant comments, recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleCRM Ltd has been doing business with Bridgfords, York branch for over decade and their class has been over the top, period. Stay true.PositiveProfessionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have rented a property via Brigfords for two years now, professional and courteous throughout would definitely recommend
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotSeamless purchase transaction
The purchase of our home was professionally handled. From the initial call, the viewing, and then to the days after we got the keys we were dealt like a partner and the team at the branch handling the sale of the property provided the patience and knowledge with their vested experience to support us on the entire journey of the process. Well done to Ed and the team - they are heads and shoulders ahead of the other local agents by a long margin.
Hello Darian, thank you for taking the time to leave us such lovely feedback. We pride ourselves in making a complicated process simple for our clients. We are happy to have helped!
5/5
TrustpilotIgor has let our properties for several…
Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service
Hello Raphael, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. We look forward to continue working with you.
1/5
GoogleAWFUL treatment of prospective tenants, namely from Libby and Aleysha. Please don’t think a holding fee will stop them giving the property away to someone else, they will screw you over out of nowhere with 0 communication prior. AVOID.
Hello Aidan, I'm sorry to hear about your experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleBy far the best estate agents in York! Just rented a property with Bridgfords and they were so helpful, especially Kris, what a gem! He made the whole experience stress free and enjoyable. Already recommended to a friend.
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
5/5
TrustpilotSmooth process
James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !
Hello, thank you for your positive review. We're delighted to have been able to help you find your first home - we hope you enjoy it! Please don't hesitate to contact us if we can help you with anything else in future.
5/5
TrustpilotI would like to thank Ms Lajla Turner from the Kensington Office.
I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!
Hello Dora, thank you for taking the time to leave us such positive feedback. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotExcellent service from Newbury
Rupert at the Newbury branch acted for the seller of the new build house we have recently bought. From the very outset, first viewing to completion, he was professional, friendly, efficient and proactive. I was very impressed by the honest and upfront approach taken. We got the information we wanted when we needed it, and Rupert bent over backwards to help us where he was able to. He had an excellent knowledge of all the required processes and he was always able to help us where others in the process had let us down. Thank you!
Hi Jack, thanks for leaving us a review. We pride ourselves in making a difficult process simple. Please do not hesitate to contact us in the future.
5/5
TrustpilotI am very happy that I ended up renting…
I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.
Hi Remus, thank you for your positive review. We are delighted to hear that you have received such a great service from the Carter Jonas team. Please do not hesitate to contact us if there's anything else that you need.
5/5
TrustpilotAll very easy and smoth
All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too
Hello - thank you for your positive review. We're so glad we have been able to make this process as smooth and simple as possible for you. Please don't hesitate to contact us in future.
5/5
GoogleBeen using this lettings agent for a few years including my current property, they are an excellent letting agency, especially there letting negotiator (Leeha) who has been on hand through out the whole process of my current property, getting everything sorted in time and dealing with any issues Would definitely recommend
Thanks for the wonderful 5* review and recommendation Scott Watts! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery unprofessional
I admit we made a mistake of not reading any reviews of this agency beforehand, but having read them now, I’m glad everything ended exactly the way it has.We requested a viewing of a house in Cambridge just a couple of days ago and were told to wait for the video of the property. The video did arrive through whatsapp the following day, and we were pretty happy with everything, so we replied back to the agent saying we’d like to proceed and asked to clarify a few small details and if they maybe had a floor plan too. The agent read the message and left us at that without acknowledging our questions or our interest. Being ghosted by a property agent was definitely a first for us!She then sent a reply the following day, completely ignoring everything else, and just replied that they don’t have floor plans for their properties. Before replying to her, we checked the property’s website listing, and what do you know - it was now listed as Let Agreed.Extremely rude and unprofessional behaviour, and even if we saw other properties we liked at this agency, we surely wouldn’t use them now.
Hi K, thank you for your feedback, we are sorry you feel negative about your experience with Carter Jonas. The lettings market does move incredibly quickly, that being said, we strive to be open and transparent with all of our clients, and we will pass on your feedback to the team.If you would like to discuss this matter further, please contact cambridge.south@carterjonas.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords York won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
ESTAS awards by year, 20222022 1 Silver ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Bridgfords York Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Yes. Bridgfords York Sales won Silver for Lettings (Landlords) in Yorkshire (North) at the ESTAS 2022 awards.
