Trusted Agent profile · York

Bridgfords York Sales reviews

4.2

★★★★★ Great

474 reviews across 2 platforms

37 Micklegate, York, YO1 6JH, YO1 6JH

Bridgfords's office in York, at 37 Micklegate, is rated 4.2 out of 5 across 474 reviews on two platforms, including 240 Google reviews rated 4.5.

Google logo

4.5 / 5

240

Reviews on Google

This office

Trustpilot logo

234

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

1/5

Trustpilot

I don’t know were to start this is the…

I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace

Mr · 27 June 2024

Agent replied · 25 October 2024

Hi Stephen, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to get back to you on this.

5/5

Trustpilot

Really efficient and caring…

Really efficient and caring service.Easily the best experience we have had from letting / estate agents in Newbury.

Chris · 11 May 2026

Agent replied · 25 October 2024

Hi Chris, thank you for your review. It's great to hear that you received such an efficient and supportive service from our team in Newbury. Please do not hesitate to contact us if you need anything else at all.

5/5

Google

Thanks to Bridgfords for helping us find the right house in York. The staff, especially Kate, were helpful and were able to respond to our questions in a timely manner, very much appreciated.

Lam · 15 May 2024

Agent replied · 11 November 2024

Many thanks Lam Cheung for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

My wife and me just bought the property with Bridgfords in York and we are very happy with their great customer service from the beginning to the very end. I really like the fact that the 1 person we meet from the agency on the 1 viewing was dealing with our case all the time. Mr Fisher was great, very responding and professional all the time. Thank you Edward!

Marcin · 11 January 2020

Agent replied · 9 January 2025

Marcin, thank you for taking the time to leave such a kind review. Best wishes, Mark

5/5

Google

Very happy with the professional service provided. Hats off to Bethany for a painless and quick move into our new home.

Cobus · 11 April 2026

Agent replied · 11 October 2026

Thank you for your kind words, we are thrilled to hear that you had a positive experience with our services! We will be sure to pass your compliments along to Bethany. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

fantastic team

A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable

DACRE · 5 July 2026

Agent replied · 23 September 2026

Hi Dacre, thank you for the positive review! Please do not hesitate to get in touch if there's anything else that you need our help with.

5/5

Trustpilot

Highly reliable and commited team

For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.

Emmanuel · 29 November 2022

Agent replied · 25 October 2024

Hi Emmanuel, thank you for your review for Sam and our Fulham team. We're delighted to have been able to help you with your rental property. Please do let us know if there's anything else we can help you with in future.

5/5

Trustpilot

Cater Jonas is excellent!

Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍

Miss · 22 October 2022

Agent replied · 25 October 2024

Hi Miss Luk, thank you for your lovely review for Monika and our team. We're so glad to hear you were happy with the service we provided you with. Please let us know if we can help you with anything else in future!

5/5

Google

Delighted with Elisha and her team. Rented my property in just over 24 hours. Very professional and polite. Would highly recommend Brigfords. 5 star rating. Thank you

J · 14 July 2024

Agent replied · 11 November 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

I would put Zero stars if possible

I would put Zero stars if possible . What a horrific experience renting through carter jonas (Marlborough). They don’t tell you all the details of property and then when you move in will make life very stressful for you with nasty - I called them “bullying” emails. What an impact they had on our health for over a year , we pulled out of a 2 year contract early as was so bad in a very damp house with a violent neighbour - they also managed and couldn’t do anything about. They are Incompetent , rude , judgmental. When I pushed back and said they hadn’t told us certain details about the property or even added them to the contract, it was let’s not point the finger and blame their employees. It’s a good job we are strong and could fight back. I will never trust them with my purchase - attention to detail is crap , they lie, and disorganised .

Gilly · 9 April 2024

Agent replied · 25 October 2024

Hi Gilly, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to look into this matter for you. Thank you.

5/5

Google

Huge thank you to Lauren, Jack, Jack and Pia. From start to finish the process of letting my property was smooth and quick, the property was let after the first round of viewings! If you want your property let quickly and professionally get in touch with Bridgfords, highly recommend!! Thank you

Shane · 12 November 2022

Agent replied · 11 November 2024

Thank you for your recommendation and taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.

5/5

Google

Leeha was really helpful in getting a quick turnaround for our renting agreement and move in. Great communication - really responsive and the whole process went very smoothly.

Rostislav · 14 June 2024

Agent replied · 11 November 2024

Thank you for your glowing 5* review Rostislav Kamysan. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

Agent replied · 25 October 2024

Hi Ivan, thank you for your lovely review. We are delighted that you were so happy with the service provided to you by Catherine and the team. We look forward to helping you again in future when you're ready for a change!

5/5

Trustpilot

Impressed by Carter Jones Realty's superb service!

I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.

Sahar · 22 March 2024

Agent replied · 25 October 2024

Hi Sahar, thank you for the great review! We always love to hear from our clients and are delighted that you have received such an exceptional service during your time with us. Please do not hesitate to get in touch if there's anything at all that you need help with.

1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

Agent replied · 25 October 2024

Hi Mat, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will look into this matter further for you. Thank you.

5/5

Google

I recently rented my property through Bridgfords and they have been exceptional from the start. I was dubious to start as Aleysha told me my property was worth £300 more than the other agents I had round quoted but she was confident, so I chose her. It was on Rightmove the same day she took photos! I then got a call from Sophia the next day to say they were fully booked with viewings! Kirsty then talked me through the applications and together we chose my tenants. Evan and Leeha have now moved my tenants in. I cannot believe how easy and seamless they’ve done it when other agents made it so complicated and hard work. I’d highly recommend to use Bridgfords to let your property you won’t be disappointed.

Mathew · 16 March 2024

Agent replied · 11 November 2024

mathew senior thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

I’ve been trying speak to someone about…

I’ve been trying speak to someone about some land that’s up for sale at the Taunton branch I’ve rang twice now on Friday morning and Monday morning to be told by the receptionist that the agent will ring me later in the day as of yet nothing other than being bad manners and rude how do they sale anything if you can’t even get to speak to them ! I don’t think I would ever sell any of our properties with them if this is how they deal with potential buyers.In reply to the message below communication seems to be a in house problem? It’s only taken nearly 6 weeks for you to reply!!!

Mhollandfixeraol.com · 11 March 2024

Agent replied · 25 October 2024

Hello, we are sorry to read your review and have reviewed this with our Taunton office. They advised that they had spoken with you about your offer and the numerous other offers on the desired plot, and that they told you that they were meeting the client later in the week to discuss this before they could confirm anything. They also advised that they informed you that you had not been successful, but apologised if the level of communication was unsatisfactory.If you would like to discuss your experience further with a member of the team, please send all details to feedback@carterjonas.co.uk. Thank you.

5/5

Trustpilot

The best property agent in Summertownm, Oxford

Carerjonas in Oxford is the one I highly recommended. Staffs are very friendly and helpful. Ryan is the first I contacted, and he has good insights and understands my needs. His colleague, Christopher and Kate are speedy response to my questions when renting too. They are professional in this field and I thank him very much for that.

Raquel · 8 October 2021

Agent replied · 25 October 2024

Hello Raquel, thank you for taking the time to leave us such lovely feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again.

5/5

Google

Bridgfords York has been so very helpful for ensuring our first rented property would be a smooth and easy process. Kristian especially has been amazing throughout from showing us the property and taking us through the process with great attitude and professionalism. He has been available for any enquiries or questions and provides an efficient and fast service. Would definitely recommend Bridgfords for any first time buyer/renter.

Emily · 13 November 2018

Agent replied · 11 November 2024

Hi Emily Thank you very much for this 5* review and recommendation! I am delighted to hear that Kristian and the team provided such good service and made your first time renting an easy process! Kind regards, Jake

5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

Agent replied · 23 September 2026

Hi Toby, thank you for the positive review!

5/5

Google

Even with the hoops you need to jump through these days to rent a property and me being terrible at forms and organising things Emily Harris made the process easy and looked after us, right from first contact to our moving in day. I would recommend her and Bridgfords to anyone looking to rent.PositiveResponsiveness, Professionalism

Kallus · 12 November 2021

Agent replied · 11 November 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Good professional service from Bridgfords who immediately found a replacement tenant even before the present one moved out, meaning no gaps in tenant vacancy. Dealt with Jack Newton at Brigfords who kept me informed throughout the tenant search and the property was let out so quickly.PositiveProfessionalism, Value

Raj · 12 November 2022

Agent replied · 11 November 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

Agent replied · 25 October 2024

Hi Andrew, thank you for your review. We are so pleased to hear that Naomi and her team were able to help you with letting your home. Please don't hesitate to contact us if there's anything else we can help you with in the future.

5/5

Google

Imogen was extremely helpful, clear and professional throughout the process of agreeing my tenancy.

Matthew · 11 November 2024

Agent replied · 10 December 2024

Thank you for leaving us your superb 5* review Matthew. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

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