Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an ambitious plan to market, sell, buy and move house within 4 months. We looked online at all EAs in York, and quickly realised that Bridgfords had a lot more properties like ours for sale than any other. We visited Bridgfords in York, and David Ridgeway there gave us a huge amount of confidence that the ambition was realistic and achievable, mainly due to the high demand for the type of property we were selling. David rapidly got the information together, used his top photographer, and very shortly the property was on the market. David told us the odds of it selling at the price we wanted, and I am very happy to say that he was absolutely right - one week after going live online Bridgefords held an open day and the property sold two days later to a very high quality buyer.
In the meantime we were asked if we would consider using Bridgfords for mortgage advice. I have always been wary of being ushered in to such agreements, so made sure that we shopped around and did our homework. We did go with Bridgfords, and Clare Tumber was fantastic. Again, a delightful situation where everything Clare said came to be. Our mortgage for our forward move was approved first time without any hassle.
Allie Cook at Bridgfords took care of communications with our buyer, and was always extremely polite, friendly and genuine. She was also an extremely good communicator. I always felt in safe hands knowing that Allie was the contact for our buyer.
All in all, our ambitious plan happened exactly how we imagined it. It is not possible for there to be a better service than Bridgfords as it was perfect throughout. Everything they said came true, their advice was very well balanced, and they were always always courteous. It was not a stressful experience. Highly recommended.
It was important to us that this move was handled professionally and with as little stress as possible, and myself, my partner and little boy are all very happily moved into our great new home, mainly due to Bridgford's fantastic staff. Where's the option for 6 out of 5? :)
Chris · 13 November 2017
Agent replied · 11 November 2024
Hi Chris, thank you for taking the time to leave this wonderful five star review. The Bridgfords team in York are dedicated to ensuring their customers receive a straightforward, personal and passionate service and work hard to ensure that each and every customer is supported throughout the entire sales process. Great feedback like this shows just how important that is. I will ensure that your amazing comments are passed on to David, Clare, Allie and the entire team at the branch. Many thanks.
★★★★★ 1/5
GoogleBridgfords York has been the worst experience for us. So many problems after renting that started in September 2014. Whenever there was some issues to be addressed in the property regarding repair and maintenance, we needed to call them many times and despite that they haven't addressed the concern. Most of the time, we needed to go to their office to get our problems listened. The pain is continuing even after vacating the property as they are not releasing our deposit. After the checkout, they sent an email to confirm the deductions and said the money will reach my account in 3-5 days, but nothing has happened even after 20 days despite calling them many times. Now, they ask us to write emails to them to release the deposit. I don't know what they were doing so far. Never seen such unprofessional and inefficient behaviour. I hope I will get my deposit back or I will need to settle this via court.
Regards,
Amit
Amit · 11 January 2017
Agent replied · 9 January 2025
Hi Amit, thank you for taking the time to provide feedback. We at Bridgfords are dedicated to ensuring we provide a high level of customer service and it is disappointing to hear that you feel that this was not your experience. After looking into the case more closely, I can see that when a maintenance issue was lodged, we contacted the landlord to seek approval and then ensured the maintenance was completed within a reasonable time frame. I do apologise if you felt issues were not resolved in a quicker manner, however we are required to ask the owner’s permission before authorising works and this can sometimes cause delays in the process. After some further investigation into your deposit, I can see that the delay was caused by your wife’s signature on the tenancy agreement differing from that provided on the deposit release authorisation. I do apologise that this caused a delay in your deposit being released but in order to ensure that we are fully compliant, and the deposit is returned to the correct person, we are obliged to ensure that all signatures match to verify authenticity. Once again, please accept my sincere apologies for the delay. If you would like to discuss any of the above further, please do not hesitate to contact me on 01904 819191. Kind Regards, Branch Manager
★★★★★ 5/5
TrustpilotGreat letting experience!
Working with Sam was a great experience from start to finish. The viewing of the property was setup quickly with no fuss and the whole letting process was seamless.Overall a great experience from Sam and the Fulham team and would definitely use them again!
Jason · 9 February 2024
Agent replied · 25 October 2024
Hi Jason, thank you for your review. We are so pleased to hear that you had such a positive experience with Sam and our esteemed Lettings team in Fulham. If there's anything else that we can help you with, please do get in touch.
★★★★★ 1/5
GoogleNo matter how many times I ask them to stop calling me and to delete my data and take me off their contact lists I still get calls!!!
Tooth · 11 April 2026
Agent replied · 11 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe agents over at Bridgfords did a great job handling my move in to one of their properties. They are well organised, efficient and left me with no complaints, making the process very headache-free. Whilst I was in the office I was well looked after by, and had a good laugh with, Sam and Aleysha who were very friendly and had me squared away post haste, with my thanks. I’m left very impressed by their standard of service and would highly reccomend the firm.
Joe · 12 September 2024
Agent replied · 11 November 2024
Many thanks for your outstanding recommendation and 5* review Joe. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just moved into my first proper rental house and received amazing customer service from the lovely team at Bridgfords, Imogen made our move in process stress free and enjoyable so Thankyou so much!
Mollie · 14 July 2024
Agent replied · 11 November 2024
Many thanks for the great 5* review and your kind words Mollie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my partner are renting through Bridgfords and the service we received from Jack Drewitt was exceptional! He couldn't have done enough to make our moving in process smooth and was on hand to answer any questions we had. Thank you & highly recommend to anyone!
Shanice · 12 November 2023
Agent replied · 11 November 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotProbably the most stress free move i've…
Probably the most stress free move i've ever had. Kate was extremely friendly and insightful at my viewing, answering any questions I had. The process of putting an offer in, having it accepted and then to the move in date was seamless. Kate and Ana were really responsive throughout the process and I felt they had my best interest in mind to ensure this was the case.
Charlotte · 26 October 2021
Agent replied · 25 October 2024
Hello Charlotte, thank you for taking the time to write a review for us. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleBrilliant service and great help! Stephanie was amazing and made sure everything was done to get my property sold. Patience of a saint 🤣Highly recommend great agents! …
John · 12 October 2024
Agent replied · 11 November 2024
Many thanks for the fantastic recommendation and 5* review John. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotPretty disappointing overall.
Pretty disappointing overall.Our agent didn't particularly negotiate on our behalf and it felt like he was trying to please our buyers rather than do a good job for us. We didn't hear anything from him for 3 months after we accepted an offer, yet our seller's estate agent was in touch with us every few weeks to make sure things were on track. I eventually called our agent at the point of our purchase/sale almost falling through. He was oblivious to any problems we were having, hadn't been in touch with the chain or our solicitor or us. Over all it felt like paying for an online listing that we could have done easily ourselves. A significant amount of money for very little return. Go with an online agent and save yourself many thousands of pounds.
Vicky · 5 August 2024
Agent replied · 25 October 2024
Hi Vicky, we are sorry to read your review. Please could you send some further details to feedback@carterjonas.co.uk so a member of our team can look into this for you? Thank you.
★★★★★ 5/5
GoogleRecently completed our house sale through Bridgfords in York. They are a great team and Duncan was confident about marketing our property and achieving a good price, which they did after the open day. Ed also made sure he familiarised himself with the house beforehand so he could do the viewings. Their advice was spot on and they were always available to provides updates. Very happy with the service and would highly recommend.
Debbie · 13 November 2019
Agent replied · 11 November 2024
Thanks Debbie, I will make sure your comments are passed on to the Bridgfords. Best wishes, Mark
★★★★★ 5/5
GoogleWe would definitely recommend the Bridgfords Lettings team. The team are very efficient, helpful and friendly. Charly and her team have recently let 8 flats for us. They managed the whole process very professionally and kept us updated throughout. Despite the COVID-19 situation, the team still managed to find us excellent tenants within a really short period of time - great work!PositiveResponsiveness, Quality, Professionalism, Value
Philippa · 12 November 2021
Agent replied · 11 November 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotRupert from Cater Jonas Newbury was…
Rupert from Cater Jonas Newbury was fantastic. We had some complications for the exchange but Rupert was amazing in getting all parties together and working for both us and the sellers to get a good outcome - which we did. He was very professional and prompt in terms of responses. A pleasure to deal with
Georgi · 28 January 2023
Agent replied · 25 October 2024
Hi Georgi, thank you for your review. We are delighted that you are happy with the service provided to you by Rupert. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotThank you Bishops Park
Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.
S · 8 April 2024
Agent replied · 25 October 2024
Hello, thank you for your review. We are delighted to hear that you are so impressed with the service provided to you by Leo and the team in our Bishops Park office. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
GoogleWhen it came to supporting me to sell my house, the team was very helpful in handling admin, and contacting people on my behalf. It was a smooth process for me. :)
Dom · 11 February 2026
Agent replied · 11 October 2026
We are thrilled to have made the process of selling your house smooth and hassle-free! Our team takes pride in providing excellent support and handling all necessary admin tasks to ensure a successful sale for our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotDisgusting
Not happy at all been with them 5 years all visits don't leave you alone photos every year frightened to death you put any thing out of place don't feel like home necmver has done and to top it all off 200 pound bill to remove paint and a couple of fairy lights what the wouldn't recommend them at all disgusting never have I had deductions in 8 moves in mexborough got deposit back straight away no worries wish I hadn't painted kitchen and cleaned up now to loose 200 pound
Karen · 19 July 2024
Agent replied · 25 October 2024
Hi Karen, we are sorry to hear you did not have a positive experience. We would be happy to look into this matter further for you if you could send some further details to feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotExcellent service from Nick in the…
Excellent service from Nick in the Marlborough office. Knows his stuff and kept me well informed and everything on track. Helen and Fred were equally knowledgeable and helpful. Provided you keep them adequately supplied with chocolate things run very smoothly!
Simon · 16 June 2025
★★★★★ 1/5
GoogleNever met such an unprofessional one sided agent, rented a property which was dirty, handed it back after a years tenancy cleaner than it was when we moved in, now there holding £1060 and yes you’ve guessed it the cleaning etc comes to £1060 what a coincidence, court proceedings in progress, stay clear of renting, ok if your a landlord an extra months rent for them!!! Joseph king oh if I could leave minus 10 stars I would!!!! Total con merchants
Joe · 14 July 2024
Agent replied · 11 November 2024
Hi Joe, we're sorry to hear about your experience. Please contact review@countrywide.co.uk to discuss your concerns further. Thank you for sharing your feedback. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googlecame here looking for a property for myself and my girlfriend and was met with the cheery and charming Evan. Extremely helpful team and an excellent experience overall with no issues. Cannot thank Evan and the team enough for their professionalism and kindness :)
Alfie · 12 November 2023
Agent replied · 11 November 2024
Thanks for the excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotIzzie was extremely helpful when we…
Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!
Pamhotmail.com · 1 December 2023
Agent replied · 25 October 2024
Hello, thank you for your review. It's great to hear that Izzie provided you with such a positive experience and found a property for you so quickly. Please do not hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful. Personable. Efficient and made the whole process easy for us.
Lesley · 8 July 2026
Agent replied · 23 September 2026
Hi Lesley, thank you for the positive review. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotA very smooth and professional service…
A very smooth and professional service from start to finish. Thanks
Marcel · 14 July 2026
Agent replied · 23 September 2026
Hi Marcel, thank you for the positive review! Please do let us know if there is anything else that we can help you with.
★★★★★ 5/5
TrustpilotA very happy customer
A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.
Gillian · 12 October 2021
Agent replied · 25 October 2024
Hello Gillian, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleThe Sales Team (Stephanie, Bethany and Imogen) have been extremely helpful and efficient in facilitating the recent sale of my flat. Nothing has been too much trouble for them. I would highly recommend them.
Margaret · 11 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
