Shipways Kidderminster reviews in Wyre Forest

★★★★★ 5/5

Google

We sold our house through Shipway's Kidderminster late last year. From the initial visit all the way through to completion we received a fantastic and professional service from the whole team and especially Gemma. I would thoroughly recommend Shipway's Kidderminster due to their strong organisation skills. Any issues we had were resolved quickly and in a personal and friendly manner. We also received good impartial advice in how the process would work and how we could maximise the potential for our property which resulted in us selling our property for significantly more than we expected. This level of service we would not have received from any other agent. Thanks to Shipway's we have now moved in to our forever home, though if we were to ever need to move again, there would be no hesitation in using them again.

David · 25 October 2018

★★★★★ 5/5

Google

Would just like to say how brilliant shipways were from start to finish .very professional always returned calls and revived all paperwork to contribute to a smooth service , especially would like to thank libby and Andrea for their help and a great service. Would recommend to anyone and look forward to using again in the future

Lee · 1 August 2025

★★★★★ 5/5

Google

A highly professional and brilliant team. I had less than a week to find and then move into rented accommodation and the lettings team took great care to enable this to happen. Communication was excellent throughout with myself and with the landlord. Very highly recommended.

Elizabeth · 11 November 2024

★★★★★ 5/5

Google

My husband and I have had a very good experience working with Matthew Gibbs. He always went a mile extra to help us and was very patient and impartially showed us the different options we had. We would definitely recommend his service to anyone looking for a Mortgage broker »

Camille · 24 August 2024

★★★★★ 5/5

Trustpilot

These guys were amazing Euan Marshall…

These guys were amazing Euan Marshall was Brilliant helped us through every process and was there on the phone every time . Very professional and would recommend these guys 100% they made the stressful time of moving so easy . Thanks shipways of rugby

David · 6 February 2024

★★★★★ 5/5

Google

I would like to say a huge thank you to the girls in the Kidderminster rental team. Libbie, Andrea & Brogan act with a high level of professionalism and consistently offer a 5 Star service! I have used the team over the past two years and will continue to do so. I would highly recommend them to Landlords wanting a fast turn around on tenant finding.

Faye · 22 March 2025

★★★★★ 1/5

Google

You view one property with them and then they call you every week for months after even when you tell them you have found somewhere now. Despite multiple occasions of telling me they have taken me off their contact list, it has now taken me blocking them to stop them calling me.

Francesca · 25 June 2024

★★★★★ 1/5

Trustpilot

Unprofessional Stay Clear!!

Responsiveness, Value1 Star is far more than this unprofessional and untrustworthy company ever deserve.Avoid at all costs, it will truly make your life a misery.They do not follow the correct procedures as stated on their website in accordance with the Property ombudsman.The information they provide alongside "professional" guidance is frankly as much use as a chocolate fireguard.I will never use again, and would not wish their service on my worst enemy

Tom · 29 September 2020

★★★★★ 5/5

Google

Had James Castle sort out Mortgage out. He was super friendly, explained all the different processes and terminology too us as we went along and he also helped us sort different insurance types out as well. I would recommend James if you want a seamless process!

Luke · 24 October 2023

★★★★★ 5/5

Google

Fantastic customer care and communication through out the whole process. Thank you Brogan

Harriet · 24 October 2023

★★★★★ 5/5

Google

Excellent customer service from Kathryn from start to finish! Highly recommend!

Abigail · 25 October 2025

★★★★★ 5/5

Google

Took a matter of days for my property to sell after going on the market. Great pictures of the property were taken, I could always get hold of someone in the branch if I was unsure about something, and Tara was extremely quick in getting the property live on rightmove, zoopla etc. All around a great service was provided by everyone at shipways Kidderminster.PositiveValue

Ollie · 24 October 2021

★★★★★ 5/5

Google

Tara Stringer from the Kidderminster branch is absolutely fantastic at her job and a credit to the business . Her work ethic and her drive for the job really shows and gave us a lot of trust and restored our faith after being let down by another agent . Everything that Tara said she delivered and sold our house straight away. Even if the sale didn't go a head we know that shipways gave it 100% and that they went above and beyond for us . If I ever heard people say all estates agents are the same I would have to correct them on it as they are not. Couldn't recommend you enough . 🌟🌟🌟🌟🌟PositiveResponsiveness, Quality, Professionalism, Value

Jade · 24 October 2021

★★★★★ 5/5

Google

Thank you to Leah and the rest of the lettings team for turning what could be a stressful experience into one which was professionally managed and relatively straightforward. I was kept updated at all times throughout the process and all of my queries were dealt with promptly and in a professional manner. I have no hesitation in recommending Shipways to family and friends.PositiveResponsiveness, Professionalism

Gareth · 24 October 2021

★★★★★ 1/5

Trustpilot

Worst agent award go's to

After being hounded to see one of there mortgage consultants when we said no to them valueing our house due to have 3 people already and having it on the market, never getting back to us for viewings, numerous calls from different branches for for all the above, to then getting a call asking if I have any properties to rent out and then asking if I had any coming up, honestly this company cannot organise themselves and are clearly the worst of the worst people

Luke · 29 June 2024

★★★★★ 5/5

Google

Well where do I begin... I rang enquiring about a house that we had fell in love with with the interest of putting our house on the market also. Tara was very efficient and had the ball rolling very quickly with the house up for sale within a week! With the help from the lovely team of shipways we had our house sold in 2 weeks and secured our forever home!

Angharad · 25 October 2019

★★★★★ 1/5

Trustpilot

Not helpful at all

My elderly parents were selling their home with shipways . It sold quickly . Then you hear nothing from shipways , no updates . My sister acted on behalf of my mom and dad , they never even spoke to my dad even though he was paying them. Every time you phone up , the person you need to speak to is either on the phone, out the office or in a meeting . They never get back to you. No updates , no help. My mom ended up sleeping downstairs . It was always you will have to contact the solicitor . No phoning anyone to help get this sale through as quickly as possible . It took 6 months for a three way sale. We had a first time buyer , the lady we were buying from moved out of the property . Her estate agent was brilliant he pushed / contacted for this to go through . Also , the staff cannot spk to anyone except for the person listed on their books . They spoke to me several times . They even said , my sister was holding paperwork back .!! We were trying to get this sale through as quickly as possible . It made my dad ill , not having any updates . I would not recommend shipways .

Jayne · 12 June 2024

★★★★★ 5/5

Google

Matthew Gibbs has been very helpful during my mortgage application. He guided me through the process from start to finish. He took time to accurately explain the different options, and was always available to answer to any queries. I’d definitely recommend his service.

Ronsard · 24 October 2023

★★★★★ 1/5

Trustpilot

Totally Unprofessional

The majority of my e mails to Shipway's were completely ignored by Oliver Ganderton (Manager) . No one cares to resolve issues. I have to constantly call and email them to chase updates. Would score -5 if I could for poor service. Their Trust pilot score is 2.9 and 71% people have given them 1 star which makes perfect sense for their service. Suddenly similar multiple reviews are added here praising Oliver to cover 1* reviews that mentioned Oliver’s bad performance. Seems fake reviews.

Ali · 20 May 2024

★★★★★ 5/5

Google

I would like to thank Jodie, Gemma, and Matthew for ensuring a smooth transition in the sale of my house. Jodie and Gemma, you have both been amazing, you have gone above and beyond to help me. Thanknyou so very much.

Stephanie · 24 October 2023

★★★★★ 1/5

Trustpilot

Totally unprofessional.

They have an agent that is totally unprofessional. I felt like I needed to ask if the deposit is ensured with a third party. He answers: ''You're in England, here you have to pay a deposit if you want to rent''. - that wasn't my question anyway. The guy spoke upon me over and over again, I couldn't finish my phrases, I know that I sound like a foreigner, but I also know I have good English and I usually get along really good with normal people. We've managed to schedule a viewing for Friday 3rd of May, even that he was a total jerk. Today 2nd of May, I wanted to amend the viewing for just the places closer with my work place. He continuously spoke over me and this time I carried on speaking my grief, he got annoyed and hang up in my face, Such an attitude agents, they are treating you like you are living under the bridge. Conclusion - completely unprofessional, 100% ego and 0% customer service. A garbage of a company.

Andrei · 2 May 2024

★★★★★ 1/5

Google

I sent 2 emails enquiring about a property that had only just been advertised as available to rent. Took them 3 days to respond to me, at which point they informed me that the viewing bookings were now full and that they tend to call those registered with them before the property goes online, giving nobody else an opportunity to view. Absolutely disgusting service and would advise others to think twice before renting with these people. I have rented through them before and should have learnt from the first time that they aren’t any good.NegativeProfessionalism

Matt · 24 October 2020

★★★★★ 5/5

Google

Always very attentive , Brogan , Andrea and Libby .

Susan · 15 September 2025

★★★★★ 5/5

Google

Thank you Brogan Goff and the team at Shipways Kidderminster you got us a beautiful home nice neighbourhood my family is so happy ..Very helpful team i would recommend anyone any day .Go Team Shipways Estate Agents Kidderminster ⭐️⭐️⭐️⭐️⭐️

Simbarashe · 24 October 2023