Shipways Kidderminster reviews

★★★★★ 5/5

Google

Many thanks to Kate and the team. Absolute nightmare of a purchase but was handled superbly by a very professional and hard working team who were always on hand, ready to go above and beyond and who completely smashed every obstacle. Fantastic company who were incredibly well represented by some of the best employees any business could hope for. Well done Kate and team, should be more than 5 stars from some very satisfied customers

Terry · 16 December 2025

★★★★★ 5/5

Google

I had an excellent experience working with Emily throughout the process of buying my property. From start to finish, she was professional, friendly, and incredibly helpful. Nothing was ever too much trouble, she kept me updated at every stage, answered all my questions quickly, and made what could have been a stressful process feel smooth and straightforward. Her communication was fantastic, and you can tell she genuinely cares about her clients and wants to make sure everything goes right. Thanks to Emily, I felt confident and well-supported the whole way through.

Ashley · 18 October 2025

★★★★★ 5/5

Google

I was recommended by a friend to contact Ethan at Shipways. Great recommendation. Living overseas we needed to trust Shipways to sell our UK property in a timely manner with good communication. Ethan and Katie were both very professional and kept me informed immediately re updates on the sale. They found a great buyer which suited us and the process went extremely well. The house was priced correctly to enable a fairly quick sale. Great communication along the way made for a smooth transaction. I would highly recommend them to you.

Mark · 15 September 2025

★★★★★ 5/5

Google

Kate and all the team involved have been absolutely brilliant throughout the entire process. From my very first viewing, Kate has been there every step of the way, always supportive, helpful, and quick to answer any questions. Her friendly approach really made the experience so much easier. I’d also like to say a big thank you to Ethan and Gemma for their help and support as well.

Shelley · 1 November 2025

★★★★★ 5/5

Google

We recently worked with Matthew Gibbs at Shipways for our mortgage, and we’re so glad we did. While we didn’t use Shipways as our estate agent and can’t comment on that side of the service, Matt’s support with our mortgage was excellent. The 5 stars is for his services. He was knowledgeable, professional, and provided clear, helpful advice throughout the process. When we needed things to move quickly, Matt was able to turn everything around impressively fast, keeping us fully informed every step of the way. Thanks to his guidance and efficiency, what could have been a stressful part of the move was handled smoothly and confidently. Highly recommended for anyone needing reliable mortgage advice and fast service!

Sophie · 21 June 2025

★★★★★ 5/5

Google

Kate has been very helpful to us so far during our time with Shipways. We've found that she has stuck to her word, followed up on the things she said she would and has been quick with replies back to us whether that's on the phone or via email. Very grateful during what can be a stressful time! Thank you 🙂 …

Tammy · 16 December 2025

★★★★★ 1/5

Trustpilot

Shipways (Great Bar)

Shipways (Great Bar) horrible experience. Advice to anyone renting with them becareful of the agreement your signing. Its best to get someone legal to look at your tenancy agreement. I made the mistake and signed quickly trying to comply with the agent as I thought he was being genuine, he just wanted to rent the property to get his commission. Do not complain about anything that needs repairing in the property, they rather evict you than fully comply if they think your making to many complaints. I was served with a section 21, no arrears but becasue i complained and they had to spend the money to rectify the issues. There is no rights for private tenants. When people have the upper hand, they play around with people's lives and don't give a second thought of the impact. I would never ever recommend this company to anyone. If you do use them be very aware.

Lucy · 15 January 2026

★★★★★ 5/5

Google

I would like to express my profound gratitude to Shipways, particularly to Matthew Gibbs. My partner and I were uncertain about how to begin the mortgage application process and faced numerous challenges along the way. However, thanks to Matt's guidance, which included daily phone calls with updates and advice, we navigated through the complexities with confidence. For anyone considering the journey of purchasing a home, whether as a first-time buyer or otherwise, I highly recommend Matt as a dedicated broker who will work tirelessly to ensure that your experience is as seamless as possible.

Lewis · 20 November 2024

★★★★★ 5/5

Google

5* review for Matt Gibbs, my mortgage advisor at Shipways, who guided me throughout the whole process of buying my first house. Matt pleasantly surprised me with house much I could borrow as a FTB and I was able to borrow 60k more than what online calculators were advising me. He negotiated all of my offers with the estate agent on my behalf and constantly kept me in the loop. Couldn’t thank him enough - Thanks Matt

Amelia · 22 December 2024

★★★★★ 5/5

Google

After a different estate agent failed to sell my house, Shipways took over and within a week found me a buyer! Shipways have been professional throughout and especially Rob who was always quick to respond to any of my queries. Thanks Shipways for your amazing service!

Fiona · 20 November 2025

★★★★★ 5/5

Google

Emily was very helpful with both viewings that we have seen. Offering insight into the local area, traffic, neighbours and potential future plans to the property. All whilst being extremely friendly and giving alone time to wonder round the property.

Dan · 5 January 2026

★★★★★ 5/5

Google

Huge thank you to the Kidderminster Shipways team for getting our house sale over the line last week. We mostly dealt with Kate who was knowledgeable, helpful throughout the process and kept chasing the relevant parties to keep things moving. Thank you all again.

Ben · 25 October 2025

★★★★★ 5/5

Google

So far so good in purchasing our first ever property. Rang up and ended up having a sit down with Matt Gibbs, explained to them our worries and stress and confusion of buying a home the mortgages and how it works. Matt has this ridiculous ability to take off you all of your worries. Calm you down, do all the hard work for you, keep you smiling and get you a exactly what you're looking for. I was dreading this process and though not completed just yet i couldn't feel more positive and in good hands. Huge shout out to Marcus as well, absolute legend constantly going out of his way to make sure we see the property we wanted numerous times and to suit us. Really a great guy. Some people don't want to show you around, Marcus has answers, is helpful, enthusiastic and welcoming. I honestly couldn't recommend Shipways team enough right now 👌

Jack · 25 June 2024

★★★★★ 1/5

Trustpilot

Shipways viewing cancellations!

If I could of left this review without any stars I would of. A property up for sale 6 months ago, then reduced so booked a viewing - Shipways cancelled via email whilst we waited outside to view on the day - they blamed the owners. Months later the property was reduced again, so we booked a viewing again only to get a call on day of viewing to cancel the appointment due to a few offers on the table. Again the owners were blamed, but if any viewing had already been arranged, it would of been common courtesy to allow other prospective buyers to view the property. I will not trust Shipways ever again as feel far too let down.

Warwickshire · 11 September 2026

★★★★★ 5/5

Google

A massive thank you to Kate who helped us in finding a house to buy! She was very helpful and kept us up to date with any new house that came available!

James · 16 December 2025

★★★★★ 5/5

Google

After finding a house that was on the market with shipways, I got a call from Matt asking if I had anything arranged for mortgage advise. After telling Matt I had already spoken to an advisor about this he asked if I would possibly give him the chance to beat the deal I had been offered, and he was pretty confident he would be able to. Obviously like most, I already thought I had a great deal lined up, but low and behold Matt blew it out the water. Safe to say he has saved us a few hundred per month on mortgage payments. Matt was great in his communication from the offset and that communication carried on all throughout the process of the application. If anyone is looking for a mortgage advisor who makes the whole process simple and straight forward then I'd look no further. We can't thank Matt enough for his time and expertise on finding us a mortgage product that has suited our needs and for the insurance policy that covers myself as a self employed tradesman. Thanks Matt 👍

Craig · 27 March 2024

★★★★★ 5/5

Google

Matt Gibbs is an Outstanding Mortgage Advisor. When my offer to purchase a house in Kidderminster was accepted in November 2023, I got in touch with Matt Gibbs to help me secure the best mortgage deal. As a lawyer, I could have shopped for mortgage deals on the high street without having to go through a mortgage broker. Engaging Matt was the best decision and I’m extremely grateful to him and his team for all their support. I have been exceptionally impressed with Matt for several reasons. When I first contacted Matt, he said he would get me the best mortgage deal and he did. Matt got me two mortgage deals with Halifax and HSBC. There are several mortgage brokers out there but what sets Matt apart is his professionalism, excellent client care, wicked sense of humour, and ability to get things done. Matt is an astute mortgage broker who understands the priorities of his clients and knows the actions to be taken to achieve the best result for them. He has a proven track record of getting things done in a timely fashion. Matt promised to get me the best mortgage deal and as I write this review, I have exchanged contract with the seller on 19 March and we are ready to complete the transaction on 25 March. Matt is an outstanding mortgage broker and whatever he promises, he delivers. If you are looking for a mortgage broker who can get you the best deal, then I highly recommend Matt. From Mr T.

Paul · 27 March 2024

★★★★★ 5/5

Google

Emily was wonderful! Super informative, really enthusiastic and most of all, very welcoming. I took my daughter along to the viewing and Emily stood there to be measured by her as if she was part of the furniture!

Kurt · 15 October 2025

★★★★★ 5/5

Google

We had an excellent experience with Theo! He was in charge of our process and he was always ready to lend a hand, ensuring we had all the right documents and communicating effectively throughout the process. Theo was patient and willing to clear up any misconceptions we had. Even when he was away, Elizabeth and Brogan were friendly and helpful and was just as effective. I'll definitely be recommending Shipways to family and friends! They made house hunting very seamless and we are really glad to finally have a home after five months of searching.

Olubukola · 26 February 2024

★★★★★ 1/5

Google

By far the worst letting agents I've dealt with!!! I lived at 49c leswell Lane in Kidderminster. As a fit and able man with a glowing credit score my own business, a qualified tradesman of 35 years. I resided there with two infant children and their mother my partner. Two years on I was evicted under a landlord section 21.(house not fit for rental under new legislation). The house was never fit for renting as there was a multitude of problems. It also gave me monthly electricity bills of almost £300. Despite complaining about the lack of insulation in the loft, storage heaters which didn't work and a emersion tank which intermittently worked the house was still awarded a category D energy certificate. I should also mention the house was flooded by a previous tennent which left the chipboard subfloor black with mould. I initially thought the smell in the property was caused by the previous tenants tom cat. So I had the ground floor carpets replaced at my own expense. I am now aware that the landlord didn't replace any of the mdf and chipboard which was sodden with the water from the flood. Mdf and chipboard release lethal toxins when left untreated. When dealing with shipways they cuningly pass you from one office to another in several parts of the country under different company franchise names claiming it to be different departments. You then have to wait for the landlords decision which is usually to send a bogus tradesman /mate round to pretend he can fix the problems. one actually admitted he had to refer to YouTube. Two years on and now in social housing I have lost my business due to bad health caused by the property. I can no longer work full time. I have gone bankrupt and the landlord and agents are chasing me through their deposit system for decorating damage (two years occupancy) when the house is in better shape since my arrival. I will update this post with any new developments. :- (update) - why is the customer complaints in your reply at another company? (connells) Maybe because you have someone specifically trained to shut the little man up!! you didn't do anything while I lived in the property. Its too little too late now? My family and I have already been exposed to lethal toxins in the property and sky high bills because of the outdated storage heaters and emersion tank . You guided my ex landlord on his journey to fill his pockets by the tune of £1100 for decorating even though weren't allowed to put a brush to the wall for the duration of a two year tenancy. So I'd say that's called minimum wear and tare. So In my ill health and family's demise You people guide my landlord who doesn't maintain or modernise his letting to capitalise. you have seriously failed us. The zero deposit scheme you promote does not cater for the tenant as when supposedly collecting evidence they didn't open any of my emails. I was completely ignored until the decision to pay the charlatan landlord was made. You have failed us in every step of our tenancy. Beware wolves in sheep's clothing.

Anthony · 22 November 2025

★★★★★ 5/5

Google

Cannot thank Shipways enough for helping us buy our first home. Matt was so helpful with the whole process with our mortgage and finding a home. He dedicated a lot of his time and even taking his own time to assist us. We managed to push it to the limit and got us in just before Christmas! He even managed to get us a lower rate a week before the move! Matt and his team are super helpful and would recommend them to anyone who is a first time buyer or purchasing in general.

Jack · 27 January 2024

★★★★★ 5/5

Google

Matthew Gibbs has been absolutely amazing from day 1. We cannot thank him enough for what he has done in sorting our mortgage out. He is professional and always contactable. He has made the whole process seamless. Even to the point of getting us a better rate just before we move!! Saving us £200 a month!!!! Wish we were able to get Matt to sort out every step of the house moving process! Matt you’ve been wonderful, would 100% recommend you to anyone. Thank you for making a stressful time seem less stressful. ☺️

Louise · 27 January 2024

★★★★★ 5/5

Google

My wife and I are in the process of buying our first home which is being sold via Shipways Kidderminster. Jodie at Shipways introduced us to Matt, the in house Mortgage broker/advisor who saw me at 30mins notice from my visit to the agents office. Having today had our mortgage application approved I just wanted to leave a review to say how fantastic Matt has been for us. He has Made the whole process extremely straightforward and saved us a lot of stress and hassle. Really can’t recommend his services highly enough. Super knowledgable and responsive, Great value for money getting the lifetime membership and knowing that we can go back to Matt when we need to remortgage in the future or if we decide to move again. He also made a no obligation conveyancer recommendation who has been so far excellent. Thank you Matt, you’ve made this a much more straightforward process than I expected it to be

Marc · 28 December 2023

★★★★★ 5/5

Google

I have rented a property out with Shipways for over 13 years now and can honestly say that the team there have been brilliant. Throughout each new tennancy they have provided plenty information and support to ensure that there is always a tennant there and that the required procedures go smoothly. Recently Brogan, Andrea and Libbie in the letting department have helped guide me and have always had my back, I cannot recommend them enough.

Kay · 17 December 2025