Shipways Kidderminster reviews in Wyre Forest

★★★★★ 5/5

Google

Matt Gibbs was fantastic at helping to secure my mortgage for my first buy to let property. I’d been to see various mortgage brokers before hand but Matt made this an easy decision to go with shipways with the quality of service and willing to go the extra mile to get you the best product. Highly recommend.

Max · 27 January 2024

★★★★★ 5/5

Google

After viewing several properties (with different Agents) Leah very quickly arranged a viewing on a property which suited our requirements. We were met the same day at the property by Oli. What an asset he is to Shipways. He was the only Agent to acknowledge my 10 year old son during the appointment (every other Agent we dealt with didn't engage with my son at all, just spoke to me). As the property is for me and my Son, it was important for him to be acknowledged to build a positive experience of moving house for him. Oli made such an impression on him that my son asked me to contact Oli to thank him for "being so nice". When Oli was asked questions by my son, he answered every one of them. First Class service from the viewing and excellent communication from Leah in the office. Highly recommend the team in the Kidderminster Office. Well Done All!PositiveProfessionalism

Beth · 24 October 2021

★★★★★ 5/5

Google

Having dealt wth the lettings side I would like to thank Jemma and the team for finding me a tenant so quickly. They have kept in touch at every stage and made the whole process very smooth and easy - it took just one week from the tenant viewing to taking over the tenancy - excellent work, Shipways!

Rosie · 24 October 2023

★★★★★ 5/5

Google

Shipways were brilliant at contacting us regarding rental properties in the area. A massive thanks to Andrea and Brogan for all the help and support in getting questions answered quickly for our lovely new home. We would recommend Shipways in the future as they are a lovely team and very helpful :)

Gemma · 22 June 2025

★★★★★ 5/5

Google

My Wife has been using Shipways since 2014 for letting her property and, in all this time has found them extremely helpful, prompt in response, and friendly throughout. Of late both Leah and Liam have provided excellent service in these very difficult times of COVID 19. Carol can only give high praise to both.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 October 2023

★★★★★ 5/5

Google

Matt Gibbs has been brilliant securing our first home and mortgage. Matt is always contactable and went above and beyond for us when we needed it, not to mention he saved us money each month on our mortgage when the rates changed. Matt is who makes Shipways Kidderminster a great business!

James · 26 February 2024

★★★★★ 1/5

Trustpilot

Disapointed

I think I know where one of the old property Gazumpers is now. Of course

TERRY · 19 March 2026

★★★★★ 1/5

Google

I booked in with shipways to come and value my house unfortunately due to bereavement I e mailed to cancel as it was a bank holiday, conformation of my email came back and said it was cancelled. I also asked them not to call me I would contact them as I was under a lot of stress unfortunately they didn’t communicate this so I was was called a further 5 times, each time I told them not to call me again. 1 star for poor communication. How can I trust them to sell my house if they can’t follow a simple request. The same guy called me 3 times.

Lucy · 23 September 2024

★★★★★ 1/5

Trustpilot

Complaint against the house they sold

We as a couple got an independent house from shipways in Rugby area a small village, since it’s an independent house and in. Village you can guess the price, with my husband the only bread earner took a hefty loan for this property and paid all bills for the solicitors as well, but due to one time show visit before you purchase the house as a rule, you don’t get a chance to have more than one viewing, so you never know the problems of the house, we realised that after the purchase of the house, that in the kitchen area where they had their dishwasher placed it is all black MOLD WHICH THEY TRIED TO COVER with paint but as days passed nearly two months moving In This house the mold has began to show and it is all under the sink and spreads till the dishes cabinet, how can a buyer know about these detail, without proper viewing and inspection, we are not buying a toy nor taking a loan for few months it’s a life long investment and a full time loan, before selling the house they were suppose to treat it but they just covered it up with paint, I am asthmatic and since I’ve moved in this house in August each time I am in the kitchen my asthmatic symptom gets worse, I guess the estate agency missed out the detail, or not given a thoughtful view about the buyers, how could they sell house with mold as that part of the house never receives sun it’s in the shady region so no chance of sunshine in that part of the house, I warn and condemn this rule and act of viewing where you pay hefty amount aNd don’t get to view the house properly, in 5 minutes time you got to decide if you want the house, but when we buy clothes or other items we inspect so why not the buyers given a chance to inspect most of the properties in UK have these issues which they try to cover it up but still they never run in loss, Rugby Warwickshire, Dunchurch Village.

T · 15 October 2025

★★★★★ 5/5

Google

I had a great experience here at Shipways. Andrea was a huge help with any questions I had and with the process of getting a house.

Liam · 27 November 2024

★★★★★ 5/5

Google

So our experience was that we had to move because our landlord was selling the house we were in. I contacted several estate agents and Shipways delivered, as in, they replied within minutes, gave us options within 48 hrs, booked us an appointment for a viewing then and we secured a home in a month after first contact with them. The paperwork was transparent and easy, the agents are the best, very communicative and easy to talk to. Post moving in, maintenance dept is very easy to talk to (very responsive). High recommended!

Ella · 24 August 2024

★★★★★ 5/5

Google

Emily thankyou so much with all your help and experiences with my house sale so friendly and I felt so proud to have chosen shipways brilliant also this line is for mo you were the support I needed and your experience and help was so appreciated

Linda · 17 October 2025

★★★★★ 1/5

Google

After being hounded to see one of there mortgage consultants when we said no to them valueing our house due to have 3 people already and having it on the market, never getting back to us for viewings, numerous calls from different branches for for all the above, to then getting a call asking if I have any properties to rent out and then asking if I had any coming up, honestly this company cannot organise themselves and are clearly the worst of the worst people

Luke · 25 July 2024

★★★★★ 5/5

Google

We have had nothing but continuous support and guidance from Matt at Shipways who has taken charge of our mortage. As first time buyers with very little experience or knowledge, Matt has always been at the end of an email and responded to us in a timely manner to ensure our question were answered even during his AL. It has felt like a long old journey trying to find the right property for us and getting a mortage that fit with the lifestyle we want to continue to lead. We were contacted by others members of the team when properties came up that were within out budget which definitely contributed to knowing what we did and didn't want in a property leading us to finding the one!!!

Francesca · 25 July 2024

★★★★★ 1/5

Trustpilot

Shipways- kiddiminster

Shipways- kiddiminster Awful experience and I dont normally write reviews.Libbie was really unprofessional, constantly had to chase and then still couldn't give us the courtesy of a phone call when property went to someone else.Told us many time we were the only people interested in a property but then 3 weeks later after constant chasing for updates other people had been chosen. As an estate agents it's not hard to follow up with all parties interested with a property or be honest from the start! Just unprofessional.

Michaela · 23 August 2023

★★★★★ 5/5

Google

Elizabeth and her team have successfully re-let one of my rental properties with no void. They are friendly, professional with a wealth of knowledge. A great team. Highly recommend. Thank you.

Karen · 25 July 2024

★★★★★ 5/5

Google

Excellent customer service!! Friendly staff! Elizabeth Fry in particular was handling our case and she was very prompt at responding to emails and call backs, and really friendly, great communication. She helped us from the very start and throughout the whole process.

George · 1 November 2025

★★★★★ 5/5

Trustpilot

I have recently been in contact with…

I have recently been in contact with Euan from shipways Rugby. He is incredibly good at his job and I would have been in a huge struggle without his help. I am very grateful for his support!

Palm · 19 August 2026

★★★★★ 5/5

Google

What an amazing team at shipways, thank you to Libby, Jemma and Brogan for making it so easy, hassle and stress free. It was quick to start to when we picked up the keys, communication was great throughout the process, thank you so much

Claire · 24 October 2023

★★★★★ 5/5

Google

Had a viewing with Emily yesterday, she made us feel very comfortable and helped with all the questions we needed to be answered. She was very knowledgeable and down to earth, she is a credit to the team! Thank you so much

Charlie · 15 October 2025

★★★★★ 1/5

Google

AVOID AVOID AVOID! We tried selling our house through Shipways to no avail and then changed to another estate agent. This was agreed to by shipways. They provided us with a list of people they introduced to the property and we passed it on to our new agent. We had a buyer and sold last autumn. Shipways are now trying to claim £4000 off of us through a debt collector claiming our buyer was introduced by them when they were NOT. We have the list and we have proof. Shameful behaviour! Also, they listed our property (when we bought it) as a 3 bed when it was actually just a two bed. Be careful about this when they say a loft room is a bedroom because it might not be. We lost thousands because of this. Do yourself a favour and use any other estate agent.

Jessica · 26 May 2024

★★★★★ 5/5

Google

Buying a property couldn’t of been made easier Matthew Gibbs’s sorted everything for me I didn’t really have to Do much just send my statements and I’d and rest was taken care off. he will get you the best mortgage deal possible then when your looking for a property he will call up the sellers for the best offer on the bid so you got more of a chance of getting accepted. I also recommend you use Zoe Matthew’s as your solicitor too as they work as the perfect duo very professional and experienced they been doing this a long time and you wont be left hanging there’s no long waits on replies or inquiries either all the updates will be chased up accordingly and sorted for you honestly hassle free service A++++++++ will be using them both again when I come to sell/ buy again!! Time saver and makes whole Process less stressful

Josh · 26 May 2024

★★★★★ 5/5

Google

This is now the 3rd time I have moved house and used Shipways and as always they were brilliant. I used Matt Gibbs (again) for my mortgage advice, protection services and Will and he was fantastic. Helpful, approachable and super friendly. Made the whole process easy and stress free. We also used their recommended solicitor, Conveyancing Direct who were equally amazing, BIG thank you to the team at Shipways and Zoe Matthews at Conveyancing Direct. Hands down, best property Lawyer I have ever used.

Danielle · 26 May 2024

★★★★★ 2/5

Trustpilot

Don't give Shipways your phone number

Providing Shipways with your phone number is a mistake. I have never signed up with Shipways to buy or sell a property, yet even now (two years after giving them my number) I receive a couple of phone calls every month. I know that doesn't sound a lot, but it is a nuisance. I block the numbers that call, but they always get new ones to use. They promise to remove me from their system but evidently this doesn't happen. Absolute bloody pain.

Laura · 8 August 2025