Shipways Kidderminster reviews in Wyre Forest

★★★★★ 5/5

Google

Laura was fantastic. Our situation wasn't straight forward, and she managed to simplify the process and save us from a lot of unnecessary stress. She is well versed in lenders and is determined to go through each option available. We'd definitely use Shipways again, and Laura!PositiveProfessionalism

Eric · 12 December 2021

★★★★★ 1/5

Google

Renewing my post as nothing has been done about my complaints, continously having to deal with noise & banging. Provided masses amount of evidence but your just ignored. I've emailed head office, I've visited the shop but you get nothing.

Charlotte · 28 December 2023

★★★★★ 5/5

Trustpilot

Landlord - 5 Star Service - Rugby Branch

Never used Shipways (Rugby) before, but boy were we glad that we made that phone call. Property published, quality tenant secured, signed, sealed and fully delivered in record breaking time! Euan Marshall set the absolute GOLD STANDARD on quality of service, professionalism, always proactive and sheer drive to make sure all parties were absolutely happy, set himself and met a very challenging target date. Fantastic work can’t recommend enough!

R_Patel · 7 February 2024

★★★★★ 5/5

Google

Libbie , Jemma and Brogan helped me to quickly get my flat rented out . They also provided excellent advice and tips to maximise my income. Thanks to the letting team at Shipways

Rik · 26 April 2024

★★★★★ 5/5

Google

Second property let using Shipways’s Kidderminster. Excellent service from the start in marketing and sourcing our new tenants all in double quick time. Now fully let and bringing income back in thanks to all the staff in lettings.

Phillip · 28 December 2023

★★★★★ 5/5

Google

Matthew Gibbs was outstanding with the support of us having a remortgage, really honest and open advice to ensure we get the best deal.

George · 24 October 2023

★★★★★ 1/5

Google

Rarely answer the phone or when someone does answer in lettings they say they will message sales to give a call back but they never do. I'm surprised how anyone gets to talk about buying a new home!!

Mandy · 28 November 2023

★★★★★ 1/5

Trustpilot

Awful experience, terrible customer services

The level of service at the branch is diabolical phones are never answered and staff are apparently not available all week. Logged problems with the property and took several attempts to arrange to get this fixed. Been tenant for 12 month improved the property we was renting (from fixing broken fence panels which is a health and saftey factor to repainting walls the same colour to remove marks made by previous tenant's) and still are struggling to get the deposit back. Be careful using this agency as you will have to fight to get your deposit back even though they have rented the property out straight after you vacated so clearly there was no issue with the property. It is disgusting that we now have to write a letter of complaint to the deposit holders as apparently DEA (the company used for the inventory) have no policy in place if no communication is given to them in regards to the deposit. I would not ever recommend this agency.

Rebecca · 22 February 2023

★★★★★ 5/5

Google

Couldn't have asked for more from the team. Friendly, efficient, helpful and professional in all aspects. Huge thanks to Tom, Oli and Leah for making my move by far the most simple and straight forward I've ever had. Genuinely cannot thank you enough!PositiveResponsiveness, Quality, Professionalism, Value

James · 24 October 2020

★★★★★ 1/5

Trustpilot

Worst estate agent I ever came across

Worst estate agent I ever came across, don't even deserve 1 star. Very poor service. Will not update regarding property progress, even if you contact them number of times and pretend to be very busy and professional. Don't reply to e-mails either on time. Horrible experience I had. Wasted my precious time and bank mortgage offer because of them. They will hide all negative things about the property and later once you discover on survey, then will pretend to be innocent. Please don't waste your time. I don't recommend such cheaters/fraud.

S · 14 December 2022

★★★★★ 5/5

Google

Always had a good service from this branch. Everyone is very friendly and professional and will do what they can to help and accommodate you. Used Matthew Gibbs for my initial mortgage a couple years ago, and have stuck with him (and will stick with him) as he is always on hand to help through out the whole process. Highly recommend Shipways and Matt himself for your mortgage needs.

David · 24 October 2023

★★★★★ 5/5

Google

Recently moved into new home and from start to finish the service and communication we received was second to none. Loving our new home thanks to Leah. Would 100% recommend Shipways to get you into your new home.PositiveResponsiveness, Quality, Professionalism

Paula · 24 October 2021

★★★★★ 5/5

Google

Brogan and Libbie did a great job helping up get a rental at short notice. They really helped us finding a property and getting the contract signed in a quick and stress free manner. Fully recommended.

James · 24 October 2023

★★★★★ 1/5

Google

As a first time buyer I would be a little anxious going through the process of purchasing a property on my own therefore I and many others would expect support and information being given continuously. I don't however expect to be kept in the dark for weeks whilst trying to contact the people who are dealing with me only to be told that they would call me back and never actually hearing from them. I also don't expect the agent (Matthew Gibbs) telling me he can knock off £2k of the asking price and then not performing the notion that was promised. This is the same agent I would try to contact but would never actually hear from for a long period of time even by a simple email! Also when I ask about particular things regarding the property I shouldn't have to expect to hear all the time that the estate agents would call/email me back regarding my questions and then not to hear from them again and never get my answers. I would of been better off contacting the seller directly and talking to them had they given me that option if Shipways found it too difficult to tell me otherwise. If I ever come to sell my property I will not be using you and I have recommended to friends and family to do the same.

T · 24 October 2022

★★★★★ 2/5

Trustpilot

Shipways GreatBarr - do not recommend

(I used Shipways Great Barr) My home purchase completed just under a month ago, however the process I went through was incredibly frustrating and unnecessarily long due to, it seems, incompetency from both shipways and the solicitors that the seller of the house used - this was a company called Talbots Law (I am under the impression that both of these companies are under the same umbrella organisation and work together). The process for buying the property started off normally and I didn’t have concerns in the beginning. However, as time went by, I was getting fewer responses from my estate agents and had to chase them up a number of times before getting emails back from them. I addressed this in one email where I stated I was disappointed in the level of service I was receiving and when they responded, neither of them apologised or acknowledged that part of my email. I was also constantly being given mixed messages as to what stage of the purchase I was at - I was told multiple times that documents which the other side needed had been received, only to then be told all of a sudden that this was not the case. It quickly became apparent that the estate agents either didn’t have a firm grasp of what was going on, or just didn’t care about good customer service. Not once throughout my purchasing process did I feel like I was being supported or that they were doing their job to the level that they should have been. Even in situations that were not in their control (which I completely understood) they still had terrible customer service. I am so glad that the purchase is finally completed and I no longer have to deal with their incompetence.

Meera · 13 October 2022

★★★★★ 5/5

Google

Just recently rented through Shipways, was happy with the service I was provided, found a house easily all thanks to Leah's help, was a pleasure dealing with them and will definitely use again if I need them 100% recommend

Josh · 24 October 2021

★★★★★ 5/5

Google

Used matt gibbs as my mortgage advisor, very approachable and friendly. Will always get back to you which means a lot and have your best interest to find the best deal that suits your need.

Kyle · 24 October 2023

★★★★★ 1/5

Trustpilot

We arranged valuations from 4 estate…

We arranged valuations from 4 estate agents and eventually decided on one. While 2 of them stepped back and accepted our decision, Shipways Kidderminster failed to do so. For almost 12 months they have been relentlessly leaving messages and voicemails asking what we had decided to do with the property. On several occasions we rang their offices and said we had gone with another agent and that they should disregard us. They keep promising they will, but still harass us at a time of distress at having to sell our family home due to a bereavement. A totally unprofessional firm who won’t take no for an answer. If I could give ‘no stars’ I would. Even with the property advertised as sold they are posting material through the door. We’re all very upset and angry at the way we are being relentlessly pursued by these people.

Babs · 17 August 2022

★★★★★ 5/5

Google

It's amazing experience and i am happy for getting home from this agency

Sandeep · 23 November 2024

★★★★★ 1/5

Trustpilot

From start to finish Shipways were…

From start to finish Shipways were unprofessional in the sale of my property.Contacted via text messages with Terrible grammar, messages sent to me by mistake meant for other customers. But.... the best must be the kisses I received from the office staff at the end of their texts. They would phone whilst I was busy at work although they had been told to contact me at a certain time of the day. I only stayed with them as I was desperate to sell and vacate my property as the area has gone to the dogs. The solicitors they use are also as much use as a chocolate fire guard. Shipways sent a potential buyer around who turned up with her brother in law and proceeded to take photographs of anything and everything and I felt pressured as they were asking if I was leaving furniture, mirrors, I honestly thought she would want the contents of my wardrobe next, but to be fair she was way too fat for them.An offer was made which I accepted, and potential buyer wanted a second viewing. I explained I was busy over the next few weeks as I was having treatment at hospital but Shipways still contacted myself to arrange this. I did offer a second viewing at my convenience with the buyer then bringing another person with her, who proceeded to walk over my bedroom carpet and walked mud all over it without a care. Potential buyer contacted me to say she would “pop” around on bank holiday Monday to check boiler was working. I told her I was away and would be in touch with her on my return, which I did a few days later. I was not going to stand for a stranger to tell me when they would “pop” round, totally unacceptable behaviour and quite odd I thought. A very stressful time made worse by the constant annoyance of the buyer. I felt quite violated by the frequent visits from the buyer who behaved like it was her property before everything was completed.Glad the experience is now over and would honestly not recommend this company to anyone.I would avoid at all costs.

SlinkyFish · 8 August 2022

★★★★★ 1/5

Trustpilot

What can I say?

What can I say?? Terrible doesn't begin to describe them. I have been through 8 months of hell trying to sell with this company.(KIDDERMINSTER branch). I used them because they used to be renowned for being the best. I think they have got complacent because properties sell themselves at present. Right from the go get I felt that they weren't interested and didn't act on my behalf. They gave me no advice whatsoever and thus I found myself in an untenable position with a corporate buyer. These people have no idea about buying in the domestic market and Shipways basically sold me down the river. In case anyone is interested, the corporate buyer is WARWICK INVESTMENTS. If they offer to buy your property under the pretense of being a care home, do not bite , these people are a multi-million pound property investment company who can afford to pay full price. Shipways should have realised that, they are supposed to check buyers out; they are also supposed to be acting for you, not the buyer. I have had a total nightmare. I know I am not the only person in Kidderminster to have an issue with Shipways, obviously not for the same reasons. The worst of it was when they kept being super sweet until the property completed then showed their true colours.These buyers did not complete on the day Shipways and the solicitor had confirmed, and then held off until 2pm upon the day they did complete. Having left two elderly ,disabled people , in a house with no furniture apart from a chair, for five extra nights, due to it being bank holiday weekend.[ this is a company that deals with social care properties]!! The Shipways representative then had the gaul to snap at me to give them the keys even before I had the keys for the other property. I just said you'll get them when you get them. I have since found out that if you are moving to an empty property, the solicitor can, for a small fee, arrange for you to have access for the said property the week before you move in order for you to put bits in. Why does no one mention this?All in all a dreadful experience . I used their solicitor too and what a mistake that was. This terrible company have cost me thousands more than I needed to pay. I hope they are proud of themselves.

Jackie · 18 July 2022

★★★★★ 5/5

Google

Shipways have gone above and beyond to help my Mom with a place! Beautiful, modern property, punctual, polite people too. Thanks so much everyone at Shipways! Big thanks to Leah, Ollie and Adam! XxPositiveResponsiveness, Quality, Professionalism, Value

Chaz · 24 October 2021

★★★★★ 1/5

Trustpilot

Shipways Rugby

Shipways RugbyHaving a communication nightmare with this office. We are on a David Wilson buy back scheme and we have 4 weeks to sell this property, and Shipways have had our property for 3 weeks, no updates, false promises, no market strategy, no viewings and even an escalation to the branch manager who advised he would send me an email to confirm my complaint failed too, received nothing. Stay away from this office they are a joke!! We have been inundated with agents in the area saying this should have been sold and rightly so too because properties in this area when taken seriously sell within 1 x week. Go to an agent that takes your property seriously and has a real strategy going to market. STAY AWAY!!

David · 9 July 2022

★★★★★ 1/5

Trustpilot

Zero stars if I could

Zero stars if I could. Sam Pillinger the branch manager at shipways in shirley is a very dodgy character . He takes cash from buyers on the side and gets their offers accepted on properties that are for sale and does not put all genuine offers forward for vendors to consider. Him and the SEQUENCE mortgage brokers lender his firm have been doing this for ages. They did it to my house sale last year and I had to change them immediately. His firm should not be in business.

Jayden · 7 July 2022