Trusted Agent profile · Wyre Forest
★★★★★
445 reviews across 2 platforms
4 Carlton House, Marlborough Street, Kidderminster, DY10 1AY, Wyre Forest, DY10 1AY
Shipways's office in Wyre Forest, at 4 Carlton House, is rated 3.8 out of 5 across 445 reviews on two platforms, including 331 Google reviews rated 4.4.
Every review we hold for the Wyre Forest office, from every platform, shown as written. First names only.
1/5
TrustpilotDon’t waste your time
Don’t waste your time. The communication is non existent. Tried to sell my property with them and had no luck, which was fine, decided to take the property off the market for a while and then back on the market with another agent. They then proceeded to reduce the property and re advertise without permission and consent. Even though I had already taken it off the market with them for a few months. Do not recommend.
5/5
GoogleDealing with Leah and Ollie has been incredible! They have been so professional and made the entire process so easy and effortless. Thanks again guys!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOli and Leah were so amazing and made our first rental experience relaxed and smooth riding. Can 100% recommend these guys! Wouldn't want to rent off anyone else.
5/5
GoogleI found the staff were very pleasant, helpful and efficient. My calls to them were returned, and my experience of buying through them was a good one. My comments are; keep up the good work, follow up on all customers as you did with me. I received great communication thank you. Happy new Year. 😊 …
5/5
GoogleOllie and Libbie were a great help in processing my tenancy and a pleasure to talk to. Highly recommended *****
1/5
TrustpilotShocking service from Hagley Branch
Shocking service from Hagley Branch , tried to book a viewing on an empty property for which they held a key and had to chase to view with no reply . Offered on an apartment in Hagley village , Haybridge Mews , offer only 5 K below asking price , no feedback on offer , unsure if vendor even received it and property still in market four months later after my offer , no offer acknowledged in writing. Appalling service , pity their vendors who have no idea it’s impossible to buy a property from them as a purchaser. Since bought and completed on other property in the area while still waiting for Shipways to confirm a viewing ! Now cold calling for custom as lockdown hits , how the tables turn !About to report to the ombudsman.
1/5
GoogleWas renting with shipways, at first they seemed good but after was awful when leaving. It took about six weeks to get deposit back. We was charged for a few things with the property we was renting let's just say they try and charge £20.00 for a light bulb and then when we questioned it apparently was a typo. Also as we we was in the property we realised that the fire alarms had no batteries in, isn't that illegal? Was really disappointed in shipways as to begin with they did seem good .
1/5
TrustpilotWhere do we start with this disaster? Kidderminster and Property Management
Where do we start with this disaster?The initial first impression wasn't bad; easy to book a house viewing with them and the lady that conducted it responded to the few question we had when viewing the property... But that's unfortunately the only positive thing that we have to say about the service we received. The communication was awful and documents were lost throughout. We received one set of keys in the beginning between the two of us, 14 days later, we had the complete second set (after we had one cut ourselves). We had to redo the initial inventory report because the check conducted by Shipways was ~50% complete. Considering we informed Shipways of the issues that were there when we moved in, they tried to charge us for these when we moved out…..numerous emails were sent informing them of this (complete with evidence) and we are not sure if they understand this to this day.The worst was how they handled our deposit and rent to be refunded. Communication within Shipways was non-existent as the finance department was not aware that we were leaving early (which Shipways told us we could do due to the new tenants wanting to move in earlier). We had to wait five weeks just to get the rent refunded back to us and the aforementioned issues with the inventory affected the deposit coming back to us as quickly as it should. We took a hit of £100 just so this debacle could be over with. The cherry on the top of the cake was that we were told that we would get the deposit/rent refunded or at least know how much we were getting back after seven days. We would like to point out that most of the issues we experienced were with the property management team (Sequence) which Shipways rely on. Emails and calls were ignored on numerous occasions and we had to chase so many times just to get something. They also incorrectly charged us over £100 to extend our tenancy after the initial six months. This was refunded again after numerous calls……
5/5
GoogleVery happy with our , Shipways, interaction so far. Extremely professional, approachable. and top class service.
Thanks Sue Pay for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura, our new mortgage adviser, was amazing every step of the way! She really is the most polite, caring person at this branch and it’s only because of her we will be returning to shipways in the future. Thank you so much for all your hard work.
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that Laura from our Shipways team provided a five-star service!
5/5
GoogleI did my remortgage with Laura, I found her to be very professional, helpful and quick to return my calls. I couldn't find a cheaper deal elsewhere and would recommend Laura to anyone looking for mortgage advice.
1/5
TrustpilotAwful! Avoid this company
Big mistake to fall for the excellent sales pitch! Started well with sale boards up in no time once the contract was signed but then the nightmare began! Took 3 weeks to get our property to market. The agent had our key but the photographer forgot to collect it and had to go back to the office to get it. The photos were rushed and very poor quality. The narrative on our sales particulars was so bland and didn’t make the most of the beautiful rural location of our property is in and the floor plans were a poor illustration and incorrect. The planned open day didn’t happen but they didn’t explain how it would work or that it wasn’t happening until we phoned to ask where the agent was when they didn’t show up. They held our key to enable any time viewing but office staff didn’t know they had the key and thought we were only accepting weekend viewings. They turned up 4 hours late for an appointment to retake photos and never returned our calls. We terminated our contract with them with the required 4 weeks notice and the for sale board was removed within 48 hours. When I phoned to ask whether they were still marketing our property they said the boards had been removed for decontamination reasons! They never returned our message asking about arrangements to return our key and we had to go into the office to demand it back. We made customer services aware of how unhappy we were and they didn’t return our calls either. If you want to avoid a similar experience then avoid this company.
5/5
GoogleWe viewed a few properties over the weekend with Shipway agents and found them to be very professional and well informed about the properties. The booking process for viewings was easy and we received notifications by text and email with reminders. At this moment I cannot comment on any other areas of their services but from what we experienced I would be happy dealing with them.
1/5
TrustpilotAwful,don't sell your house with them!
Awful,don't sell your house with them!I had my house on the market with them for some months I had reduced it once And I got a phone call off them asking if I would like to reduce my house to be in the Boxing Day sale I said no and explicitly told them that I would Not!! reduce the price of my house again because I wouldn't be able to afford another house. So 2 weeks later you would imagine my surprise when on Christmas day I found my house had been reduced. When shipways where back open after Christmas I phoned up and asked them why my house was even in the sale when he had explicitly said no but they couldn't give me an answer so I complained and they said that she would pass my complaint on to the manager but they didn't get in contact with me for a whole month when I got a phone call of the manager and I said that I didn't want their services any more but up to this day 3 weeks later my house is still on the market
5/5
GoogleVery pleased and happy with Shipways, especially Tom Rose and Rob Moore they have treated my Mom very well and she send her regardsPositiveResponsiveness, Professionalism
1/5
TrustpilotAwful company both from a rental and…
Awful company both from a rental and buyer. We had constant issues throughout our tenancy and were just told that they act on behalf of landlord not us! When it came to buying it was made very clear that if we wanted priority with the vendor we had to mortgage with them, which is completely illegal! Don't know how they aren't investigated by the ombudsman for there dodgy practices and shocking customer service!
5/5
GoogleVery happy with the service provided by Mortgage Advisor Matt Gibbs. would highly recommend.
Ashley Green thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIn my opinion this company is one of…
In my opinion this company is one of the worst I have had the displeasure to deal with and will certainly stear clear in the future we offered on a property and we where told the offer was accepted subject to being approved or qualified. So we booked time of work took all the relevant information mortgage had been approved funds for more than the 10% deposit as required, we had no chain and was good to go. So at this point we where told to arrange a solicitor which we did straight away and also gave notice on our rented accommodation and paid our mortgage advice. We was both very excited then after all this had been agreed and being told that once the offer had been accepted we where assured that there would be no bidding war as its just not fair (bull💩). So we are sitting there making plans for removal and decorating when I received an email stating that our offer as been rejected because someone had offered more, not even the courtesy of a phone call no response through social media. They cost me and my family money shattered our dreams and upset my children. All this is unprofessional unethical and unacceptable so that is why I am leaving this review for you own sakes stear clear trust me.
2/5
TrustpilotBad after sales service
I was initially impressed, had 30 viewings in one day via an open house day, did sell property but not from any of the viewings they conducted, it was from someone who had bought other properties in my road and contacted Shipways themselves. After it had been sold hardly any contact at all, had no update calls, in fact no contact at all unless it was in response to information I had chased them for. Left 2 messages on one occasion for the manager to call me, no response at all. All the staff were very courteous and helpful when I pushed it, but would have liked much more pro active after sales service from them. They actually had to do very little to earn the £2100 commission I had to pay them.
1/5
TrustpilotAwful
Awful. Requested a probate valuation. "Great!" said the voice at the other end of the phone, brightly. Should have given up there and then (it's more usual to offer condolences...). Liam turned up on time and was personable, didn't look at the outside of the property as it was raining.I then received a marketing report, no signed probate valuation, and was then told they don't do them (the other two firms we called had no problem doing what was required).The icing on the cake is the call I just had from customer services asking how my property search is going....she asked how she was supposed to know when I explained the situation (she couldn't grasp that at no point have I indicated we will be selling or searching for a property so she should not have my details). Clearly poor communication and training of both branch (manager and phone) and call centre staff, and appalling customer service with no humanity. We certainly won't be using Shipways when it is time to sell.
1/5
TrustpilotThe absolute WORST letting agency I’ve ever dealt with
I have lived in quite a few apartments in a number of cities, and Shipways were undoubtedly the most incompetent and money-grabbing letting agents I’ve ever come across.We had 3p in arrears (due to an error in the rounding up of rent), which we offered to pay over the phone but only with a £10 card charge. We then were sent letters threatening eviction and taking us to court OVER THREE PENCE!We also had a broken front door, which we reported twice to Shipways as it was a safety issue - not only could we be easily broken into but at any point we could have got stuck out or in. For the next 8 months we repeatedly received texts and emails asking if the door had been fixed and every single time we said no, only have nothing done. I still received those messages a few months after moving out.They also failed to even show up to viewings, meaning that my flatmates and I had to show prospective tenants around.They also took a large amount out of our deposit and claimed the house was abandoned, when in reality we had cleaned the place before leaving and had just gone home for the summer, so a bit of dust had collected.Yes, I know the apartments are cheap with these guys and that may seem alluring, but I can assure you after a year with this agency, it is never going to be worth it.
2/5
Trustpilottoo pushy and sometimes show a lack of respect for clients
I’ve bought a few properties through Shipways (Rugby branch) and the positives from a seller’s perspective are that they have a good office location and are highly focussed on getting to a sale.The downside is that a brash pushy style shows little respect for those they deal with. I’ve been out onto sales and mailing lists when I explicitly told them not to, been bothered at work after they insisted to my partner that they urgently needed to talk to me (it was just marketing) and been clearly lied to regarding them pushing commission insurance (when I complained they girl apparently couldn’t remember the conversation)
1/5
TrustpilotI booked an appointment with the…
I booked an appointment with the kidderminster office for a valuation on Sept 2nd . It was confirmed by a phone call in the 4th . On the day of the appointment no one arrived . I rang they had no record of the appointment. It was explained that some how it had been written down on paper but not recorded any where else . What a way to run a business.
1/5
TrustpilotWould score 0 if could
Would score 0 is could, avoid at all costs, slate other agents so you end up believing them when these are the worst of all kind. Lies all the way through sale, complete dishonesty, don't really care about you what so ever and the biggest one of all is Ben, avoid him at all costs, very slippery anyone but Shipways, trust me Oh, were still waiting for money they should have returned to us as the promise for the photos 4 months on .... absolute disgrace and embarrassment to the trade, like the old school dodgy car sales reps
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
