Shipways Kidderminster reviews in Wyre Forest

★★★★★ 5/5

Google

I have been looking for a rental property for quite some time due to needing to complete on my house sale. I have really struggled, and was being rejected by numerous landlords due to the sheer volume of applicants. Olly at the Kidderminster Branch has been extremely helpful, as has Leah and Libby. Olly has taken the time to understand my circumstances, and has literally made my day when he called to say I had been successful in securing a tenancy. Huge thumbs up to him.

Claire · 24 October 2022

★★★★★ 5/5

Google

I sold my property through Shipways and also as a life time member used them for my mortgage advisory service when buying my new home even thought I didn't buy through them. Matt Gibbs was brilliant throughout. Approachable, professional and always punctual with communication. Its a long process when buying & selling and it was a great relief to know I had someone in my corner with the knowledge to support me and my choices and we got on very well during this time. Matt helped me to find the best mortgage deal with the best rates available for me & also helped me find the correct level of income protection. I wouldn't hesitate to recommend Shipways, the Team and Matt.

Dani · 24 October 2022

★★★★★ 1/5

Trustpilot

Disappointing experience from shipways mortgage services

I signed up for Shipways’s £699 mortgage programme under the impression that it would make future applications smoother and more efficient. Unfortunately, that hasn’t been the case. I recently needed an Agreement in Principle (AIP) and reached out for support, expecting a streamlined process since I had already provided ID and paid fees during my original application through Shipways when I bought my house. Instead, I was told I needed to redo ID checks through Credas, despite no one mentioning this as a future requirement when I first signed up. It took several days to even get a response, and by that point, I had already gone ahead and sorted everything out myself online. The process, which was meant to be hassle-free thanks to the paid service, ended up being more effort than it was worth. The lack of clear communication and responsiveness was particularly frustrating during an already busy time in my life. I wouldn’t recommend the £699 service based on my experience. It felt more like an unnecessary complication than a convenience.

Hasan · 4 June 2025

★★★★★ 5/5

Google

Emily at shipways was very helpful, she was friendly and efficient in trying to help us realise out dream.

Thea · 10 March 2026

★★★★★ 5/5

Google

Since we lodged our house for sale at Shipways, we have been amazed at the calibre of all staff in the Kidderminster office. The communication skills, attention to detail and knowledge of the market surpasseMohsen

Michael · 16 October 2025

★★★★★ 1/5

Trustpilot

Shipways (Kidderminster) lied to me…

Shipways (Kidderminster) lied to me about a two bedroom flat not being available due to it still being decorated. I was told i'd be called back when it was available. Upon checking whether it was still up for rent it was gone. They clearly gave it to someone else. This isn't the first time they have treated me this way.

D · 19 December 2025

★★★★★ 5/5

Google

first time buyer, mostly dealt with Mo, Kate and Matt, they all made the process feel easy and were a really helpful team, Thank you guys 😊 …

Ash · 16 December 2025

★★★★★ 5/5

Google

Excellent letting service as allways.

Richard · 10 June 2026

★★★★★ 5/5

Google

Many thanks to Louise Chapman who has been so helpful, responsive, prompt and efficient in carrying out all my instructions. Also she was very sympathetic and reassuring when a stressful situation arose.

Jeanette · 28 November 2023

★★★★★ 5/5

Google

We've used Shipways to rent a home. Brogan, Libbie and Theo were all great and helped us each step of the way. Great service

Chris · 26 April 2024

★★★★★ 5/5

Google

Great staff brogan Lilly and Andrea! Really helpful and always on hand to show us what to do! Thankyou!

Ashley · 10 February 2026

★★★★★ 1/5

Google

I am currently renting through Shipways in Kidderminster. On our first renting day we collected the keys and found there is only one set on keys for two tenants. If we want another set of keys this has to be sorted by tenants. The money should have been returned by the agents, which never happened. It’s been three months now that I have been contacting the agancy, my email is transferred from one person to the other with no final response. THE COMMUNICATION IS RUBBISH in so many occasions. I would never rent through this agancy again. Please don’t tell me any feedback is taken seriously as it’s not true. I just want my money back and the least communication needed.

Agata · 24 October 2023

★★★★★ 1/5

Google

Absolutely useless, currently renting a property that is managed by Shipways. Had nothing but issues with them not responding to emails to having nobody there to answer phone calls. When you're told someone will phone you back they don't. Had multiple issues trying to sort out my 6 month property inspection which still hasn't been done after it's been overdue for a month. Arranged appointments with them over the phone and through emails for nobody to turn up. Can't be bothered to contact you to apologise. Absolute shambles of a company. Wouldn't rent with them again or buy a property through them as you'd get no communication from them. Issues have gone to lettings area manager and still nothing has been sorted, waste of time.

Emily · 24 October 2023

★★★★★ 5/5

Google

I recently dealt with the lettings side of this company to find a new home, and I have been very happy with the service I received. Jemma and the rest of the team were responsive, helpful, and professional all the way through the process. They went out of their way to make the experience as pleasant as possible. After weeks of dealing with other estate agents who needed to be chased down to get a call back, Jemma helped me from viewing through to signing a lease within a week! Very pleased with how smoothly it all went.

Rachel · 24 October 2023

★★★★★ 5/5

Google

Emily did a great job showing me around several potential properties and organised the viewings back-to-back, which was really efficient. Very professional and definitely recommend.

Jake · 10 December 2025

★★★★★ 5/5

Google

Excellent service! Thanks to Jemma, Brogan and Libbie the renting process was very simple and smooth . All staff were extremely helpful! Would highly recommend to anyone looking to rent!

Yuliya · 24 October 2023

★★★★★ 5/5

Trustpilot

First Class

Rob and the excellent Sales Team at Kidderminster have recently sold my house against all the odds. I can’t thank them enough for their hard work ,patience and professionalism throughout the process. Highly recommended

Neil · 3 June 2026

★★★★★ 5/5

Google

I was hesitant about renting out my former home but the lettings team at Shipways in Kidderminster made the process easy to understand and worked efficiently to find the right tenant, not just the first. For Ollie especially, who was my main point of contact, nothing was too much trouble. I was impressed that everybody in the lettings team was aware of my needs - clearly, the communication within the office is spot-on.

Rob · 24 October 2022

★★★★★ 1/5

Trustpilot

Warning fo not use Shipways

The service I received from shopways was diabolical from getting tenants to evict of tenants. They didn’t make regular visits to the tenants and they didn’t act when tenants repeatedly broke the contract when we finally evicted the tenants the house was a mess, toilet blocked, razor blades in drains walls damaged needing re plaster. brand new carpets ruined extraction fan blocked thick with grease broken kitchen units. Constant flooding of the bathroom and lack of he’s caused mould to travel down walls and paper to peel. Stools used inside the bath caused damage to the bath well beyond general wear and tear. There TDS to regain the cost of repair wasn’t granted to us so all in all we lost all our savings on constant repairs due to negligence on the tenant part and we’ve now had to sell the house shitways are definitely not the people you want to use to rent your house.

Rachel · 11 March 2025

★★★★★ 5/5

Google

Have dealt with Kidderminster branch of Shipways for some time now for the letting of my properties and have always received a very courteous and professional service which I cannot fault. Oli is the manager of the department supported by Leah and Libbie and it is quite clear they work as a very co ordinated and harmonious team giving a service which is par excellence. I have no reason to entertain any thoughts of instructing another estate agent in the lettings of my properties. .PositiveResponsiveness, Quality, Professionalism, Value

Michael · 24 October 2021

★★★★★ 5/5

Google

Oli was the agency representative who conducted the viewing of the property I'm moving into and he was quite professional, as well as having a good sense of humour laughing at some of my jokes. Not only did he show the property he also informed me of local amenities and bars close to the property as I'm not too familiar Stourport. Leah has been efficient in her communication as well in regards to starting the application process and what documents are required to go along with it. Overall this agency has been great, very responsive to questions and also got through the necessary checks efficiently so I'll be able to move in on the agreed date. I'd definitely recommend this agency.PositiveResponsiveness, Quality, Professionalism

Craig · 24 October 2021

★★★★★ 5/5

Google

Matt Gibbs has been dealing with our mortgage for a new property purchase. The transaction has not been the most straightforward but Matt has persevered and gone above and beyond to ensure everything goes to plan. From evening and weekend phone calls... to making the offer on our new property (not via Shipways)... and chasing our lender when dragging their heels! So far we have received fantastic service and would highly recommend Matt to anybody looking for advice on mortgages and income protection! Thanks again Matt!PositiveResponsiveness, Quality, Professionalism

Krystal · 24 October 2021

★★★★★ 1/5

Google

Easy to attract a tenant anyone can do that, especially at present...but after the pleasant front of house lettings team experience, it all goes downhill and they lack any substance particularly when your tenant stops paying and totally desert their responsibility to carry out quartly inspections, infact I don't really know after the initial tenant implementation, what we paid them for. We use another lettings company who never fail to carry out quartly inspections...Expensive Lesson learnt!

Andrew · 24 October 2023

★★★★★ 5/5

Google

Mo and Emily are always amazing with helping us find properties. They always have quick responses and are always very friendly with us! - Highly recommend.

Karen · 22 October 2025