Shipways Kidderminster reviews in Wyre Forest

★★★★★ 5/5

Google

Very helpful Letting Agency, especially Andrea!

Rebekah · 23 November 2024

★★★★★ 1/5

Trustpilot

Shipways - Kidderminster

I have a new nickname for Shipways which replaces the 'p' with a 't'. You can see why estate agents get a bad rep now. Their customer 'care' is awful, with me constantly needing to chase them to get feedback on viewings and to see what interest there had been in the property. They then failed to turn up on a Friday afternoon for a viewing without telling me, thankfully I was hanging around to make sure that all went well - it did, they ended up being my eventual buyers. Lucky I trusted my gut otherwise my buyer would never have got through the front door. Once the sale was agreed, I didn't hear a single peep from them with regards to exchanging keys or deal progress - not even a congratulations on getting the deal sorted. Avoid like the plague - just use Purplebricks and get your property on Rightmove, you'll do a better job of it yourself than these charlatans.

Chris · 4 February 2025

★★★★★ 5/5

Google

Shipways have been really helpful through the whole process. Mo especially has been super helpful, always keeping us updated.

Rachel · 16 December 2025

★★★★★ 5/5

Google

I am more than happy with the service I have received from all the staff in the lettings department especially Brogan and Libbie.Thankyou Shipways lettings team.

Stephy · 24 October 2023

★★★★★ 5/5

Trustpilot

I am looking for a property at the…

I am looking for a property at the moment and Amber is the only agent that has called me back, which she does on a on a weekly basis. Amber has even arranged to canvas the areas I am looking in. Now for those of us looking to buy at the moment we all know that most agents are too busy to even return a call never mind make a point of trying to find a house for a buyer. Thank you Amber.

Jane · 29 April 2021

★★★★★ 5/5

Google

Brilliant, quick and professional service from the lettings team at Shipways Kidderminster. Within the space of a week, I viewed a house, sorted all the references, documents and moved in. Exactly what me and my partner needed! Many thanks to Jemma, Libbie and Brogan. Plus thank you for the little moving in present as well 😁 …

Lombo · 24 October 2023

★★★★★ 5/5

Google

Used shipways to purchase a first house. Matthew made the whole process a breeze. Very helpful whilst going through the process, explaining everything thoroughly and always on the end of the phone or email if we had any issues or questions. Has helped us no end and will be returning to remortgage when the time comes.

Adam · 24 October 2023

★★★★★ 5/5

Google

Very helpfull would defontly recomend, delt with mohsen he was very politle very helpfull and understandin , the who process was made easy

Jake · 15 October 2025

★★★★★ 5/5

Google

I wanted to express my sincere appreciation for Andrea's exceptional service. Her helpfulness and friendly demeanor made the property rental process remarkably smooth.

Francine · 15 October 2025

★★★★★ 5/5

Trustpilot

Excellent service throughout the sale…

Excellent service throughout the sale of my property by shipways team. All the staff members are very professional and helpful particularly Amber, she kept us updated throughout the sale of our house and was always there to answer our queries. I would say she is without any doubt a credit to the company. 5 stars for her and would definitely seek Amber’s services in future.

طاہر · 29 December 2022

★★★★★ 5/5

Google

I was really nervous about looking for somewhere to rent as I’ve never done it before. Popped into Shipways with my fiancé and that very same day we were shown the perfect property! Libby, Brogan, and Theo are all great, very patient and helpful. They kept us informed throughout the process and really helped us to feel comfortable and confident in our choice. Thank you!

Rose · 26 February 2024

★★★★★ 5/5

Google

Emily showed me around a house in Kidderminster. She was great, very friendly and informative.

Andy · 10 December 2025

★★★★★ 5/5

Google

Can't fault shipways Kidderminster lettings department. Olly managed to fit me in at extremely short notice for a viewing & was friendly & professional, answering any questions I had at the property. Leah was always available on the phone to assist with any queries I had and made sure that everything was sorted for a move in date just 2 weeks after viewing. Top marks all round, well done guys.PositiveResponsiveness, Quality, Professionalism, Value

Jordan · 24 October 2021

★★★★★ 5/5

Google

Great communication from the whole team. Theo was excellent throughout. Thanks.

Adam · 26 May 2024

★★★★★ 5/5

Google

I would have no hesitation in highly recommending the Letting Agency staff to anyone. One person in particular would be Conor Price - a Property Co-ordinator with whom i have had the pleasure of dealing with when a major problem arose with a property i rent out. Conor was and is super efficient, totally reliable and forward thinking. Thanks to his knowledge and understanding he was able to turn a very traumatic period into an almost trivial event and put me at ease with his manner. Shipways are lucky to have him!

Rachel · 25 October 2019

★★★★★ 1/5

Google

Very poor management and greedy. I lived in poor conditions for 10 years. Yet, I played rent each month on time and never missed a payment. Work that needed doing was either bodged or dodgy at best and most, not even completed. After getting a section 21, after we asked for him to fix something, I had had enough and knew it was time to go. Landlord, not only refused to pay back over payment of rent but blackmailed me into releasing deposit back if I wanted my rent money. I've refused as I have rights too but both companies who deal with the letting agency's have been so unhelpful and uncaring to the bigger issue this put me in. 5 weeks later and I've still not received anything. After a lot of research and meeting with solicitors we then emailed them with action we were informed we are legally obliged to take. I've had the run around for over 2 weeks now saying the rent has been issued out to me. It doesn't take this long to get a refund. The team do not care about a tenants rights. If this was a payment due to them they would be able to take it out of deposit. No action like this is required for tenants. There is no plan in place to help tenants who are being ripped off and taken advantage of. Shipways are all smiles and sunshine when they want you to buy or rent. But the minute they get you to sign, they don't want to know unless you owe them money. You are passed over to sequence who yet again, only care about the paying client. And Jade, the woman who dealt with my area was NEVER there. She was either off or on a lunch break. And leaving messages never worked. Talking to the person dealing with her cases was even worse.

Lisa · 25 October 2019

★★★★★ 5/5

Google

I found communication to be very good.

Prophessor · 10 February 2026

★★★★★ 5/5

Google

Have found Mo in Kidderminster branch very helpful. He is friendly and genuine and does what he says he will.

Sally · 15 October 2025

★★★★★ 5/5

Google

Excellent estate agents. After being messed around by an opposing Estate agents when looking to buy a house my husband rang Shipways and within a couple of days we had viewings. Fantastic service from start to finish especially with Matt Gibbs who sorted our mortgage, nothing was too much trouble. Thankyou once again

Lauren · 24 August 2024

★★★★★ 2/5

Google

If you want a proactive lettings agent managed by regular staff, Shipways is not for you. I have been a client for 8 years. They seem to operate their lettings business with part time staff only,who either move on constantly, are on holiday or simply unresponsive. Their cost structure seems to be in line with other agents, but they have multiple add-ons which you need to be careful to identify. I regard my property as a highly desirable rental , located near a prominent school, train station and situated in a village cul-de-sac , but they have found it difficult to rent over the years, even with no rental increase during this time oeriod. I have not used other agencies in the area as I am based overseas so can only comment on Shipways directly. I have read other such comments from other customers and the Shipways responses, and clear to me client servicing remains a significant issue for customers of this service. Needs a basic quality customer focused manager to rectify issues.

Adam · 24 October 2022

★★★★★ 1/5

Google

This review only is related to sales. (I haven’t had any dealings with letting so can’t comment) The dealings I have had with Shipways have been very stressful and caused loss of sleep. ( In the end I discounted anything being sold by Shipways) I had Offers not put forward, The ones that did get put in I had to wait over a week for an answers, calls weren’t returned and this was on a number of property’s not just one. On speaking to a friend found out he had similar issues and he was also told for a fee they would make sure he got the property.🤔 I’m waiting to check the sold prices on the property’s I made an offer on as think it could be interesting.

L14jus · 24 October 2022

★★★★★ 1/5

Trustpilot

Unresponsive

My experience with Shipways has been disappointing due to their poor management of my property. Routine checks were either delayed or completely missed, raising concerns about their reliability. Despite repeated follow-ups, they consistently failed to respond to emails promptly, if at all. The lack of communication and accountability has made working with them frustrating and unprofessional.

Harish · 28 August 2025

★★★★★ 5/5

Google

Our business rents out multiple quality properties in the Kidderminster area. We require letting agents who are highly professional, have a great knowledge of the local letting scene, know each of our properties, look after our tenants and are up-to-date with new legislation. This is why we use Shipways as our sole agents. Tom, Libby, Leah and the team go above and beyond to make sure landlords and tenants have a great service.PositiveResponsiveness, Quality, Professionalism, Value

T · 24 October 2020

★★★★★ 1/5

Trustpilot

Hassled relentlessly

I have been renting for 15 years and have had many experiences of letting agents and landlords all of which have been fair or positive. I can honestly say Shipways have been the worst. Firstly they impinge on data privacy by giving my details to their own energy and broadband company who I specifically opted out of on my tenancy application and actually phoned me up twice within the space of 5 minutes after I told them I wanted my details removed from their system and they agreed to do so. Then it all went downhill from there. I have never experienced being hassled so much with home inspections and different requirements for which we have needed to take time off work or cancel plans to be at the property. If we were mistreating the property I could understand but I am a professional person who is meticulous with cleaning. Their management company Sequence is equally as appalling - sending people around who are rude and who don't even complete the work they were sent to do. I honestly feel it impinges on my human right to a peaceful family life. Stay well clear if you value your privacy and annual leave! I will not be staying in the property due to the stress of the relentless requests and visits even though the property is lovely. I'm sure for landlords this is increasing the turnover of tenants - perhaps this is in the estate agents financial interest? I value being treated like a human being and certainly won't use them again for anything. This company don't consider that some day tenants may become home buyers themselves....

Lentil · 13 March 2019