Abbotts Wymondham reviews

★★★★★ 1/5

Trustpilot

Deceptive towards disabled people

As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs

Jason · 13 August 2024

★★★★★ 1/5

Trustpilot

I would give 0 if I could

I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.

Emma · 3 September 2022

★★★★★ 5/5

Google

Ayesha and Lorraine have been amazing from start to finish! I can’t thank them enough for all their work! Thank you so so much. Very professional and supportive. Would reccomend using them!

Oliver · 15 December 2023

★★★★★ 5/5

Google

Abbotts Wymondham branch have provided an excellent service to sell my property. The team are very friendly, helpful, transparent, and very easy to communicate to make the transaction as smoothly and quickly as possible. I have no hesitation to recommend Abbotts when you sell or buy your property.

Chris · 13 June 2022

★★★★★ 5/5

Google

While buying our house through Abbots Wymondham we found Lorraine and the whole team to be extremely professional, helpful and knowledgeable throughout the whole process. A special mention for Danny who went far above and beyond what should be expected to sort out some unusual issues along the way. A first class service and excellent dedicated team which we highly recommend

Paul · 14 June 2019

★★★★★ 5/5

Google

Chelsie Lambert at Abbotts completed our mortgage application for us and I would thoroughly recommend her services to anyone looking for a mortgage or remortgage. She kept us informed at every step of the way and worked relentlessly to get us the best deal for us. She was calm and helped us through a stressful purchase. Brilliant 5*

Rebecca · 13 June 2020

★★★★★ 5/5

Google

We would like to take this opportunity to Thank Abbotts for their excellent work with the Sale of our House. They are very professional and kept us well informed through out the speedy sale of our house. We would strongly recommend them to anybody else selling there house. Thank youPositiveResponsiveness, Quality, Professionalism

LESLEY · 27 August 2021

★★★★★ 5/5

Google

Fantastic! We used Chelsie from the branch as our mortgage advisor, and as first time buyers we couldn't be happier! From start to finish everything was explained clearly, with advice on every aspect including surveys and lenders. She followed up every query and made us feel at ease until the offer went through. Would recommend without hesitation!!

Dan · 13 June 2020

★★★★★ 5/5

Google

I would highly recommend Abbotts Wymondham. The whole team are very friendly, they gave us regular updates throughout and they were amazing at making sure the sale of our house went through as smoothly as possible.

Abbie · 13 June 2023

★★★★★ 1/5

Trustpilot

TENANTS BEWARE

TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.

JP · 17 January 2022

★★★★★ 5/5

Google

Selling the home of a deceased love one is never easy but the Abbots team were understanding and compassionate when we first instructed them to sell the house. They marketed the property well, kept in close contact with us and sold the house in a short space of time. Professional and friendly - a brilliant combination. Thank you.

Judi · 14 June 2019

★★★★★ 1/5

Trustpilot

Sales agent AMY RENDALL .Run away from…

Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵

Corneliu · 11 January 2022

★★★★★ 1/5

Trustpilot

Only interested in one thing

Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.

Gary · 11 October 2024

★★★★★ 1/5

Google

Simply awful estate agents. Had issues when both trying to sell and buy over the years. Would leave no stars but that wasn't an option. Dealt with other local estate agents and they are miles better. Also found the staff to be very rude.

Daniel · 13 June 2022

★★★★★ 5/5

Google

Great team. Have bought and sold with the help of the ladies at Abbots. Really helpful and caring about your needs and how best to proceed with the sale. Would gladly go back to them again when ready. Thank you for your help

Charlotte · 13 June 2022

★★★★★ 1/5

Trustpilot

I would give a 0 if I could.

I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.

Happy · 5 September 2021

★★★★★ 1/5

Trustpilot

I am writing to confirm the withdrawal…

I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!

David · 20 July 2021

★★★★★ 1/5

Trustpilot

We had a terrible experience trying to…

We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.

A · 20 July 2021

★★★★★ 5/5

Google

Excellent service from the whole team. Always approachable and friendly. They communicated well, keeping me informed every step of the way. They also appeared to communicate well within the office with everyone able to help when I phoned or dropped in.

Karen · 13 June 2022

★★★★★ 1/5

Yell

Awful Estate Agents Do Not Use

We had a viewing booked this weekend with the Wymondham office. We noticed Saturday afternoon it was marked on Rightmove as STC. As nobody had rang us to cancel the viewing or inform us we contacted the office. The lady I spoke to was rude, she told me she had made ‘ some calls ‘ to viewers but people was still welcome to view the property. When I pointed out that it was STC she said I could go if I wanted to put in a higher cash offer. What about the poor person who had their offer accepted? What kind of estate agents is this? As an investor I certainly won’t even look at anything they list let alone give them a listing.

DaisyF-35 · 28 March 2021

★★★★★ 1/5

Trustpilot

Surveyor given keys to walk through house with occupant in bed

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

Jeanette · 23 February 2021

★★★★★ 1/5

Trustpilot

Do not go with this estate agent

Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.

Sarah · 23 August 2020

★★★★★ 5/5

Google

The whole team were great - really helped push my purchase through, and everyone I spoke to knew the property and were able to help me, which is rare anywhere these days! Thanks to everyone at Abbotts Wymondham.

Louise · 13 June 2022

★★★★★ 5/5

Google

We purchased a bungalow through Abbotts and found them to be professional throughout the whole transaction. We dealt mainly with Samantha who always responded to my emails quickly & was always very pleasant & polite. Would definitely recommend

Tina · 13 June 2022