Abbotts reviews

★★★★★ 5/5

Google

Just bought my first home and have been dealing with Lorraine from Abbott’s in Wymondham. Lorraine has been fantastic from the word go. It has been a smooth process and Lorraine has kept us up to date with the progress from start to finish. Can’t recommend her services enough! Thank you from Lewis and Sophie.

Lewis · 14 June 2019

★★★★★ 5/5

Google

Bought my property through Abbotts. Found them very helpful at all times

Jackie · 16 February 2026

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with.

Josh · 26 June 2025

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 5/5

Google

Abbots Wymondham have been brilliant, especially Lorraine, in our recent house sale and purchase. Its not been the easiest of transactions but we got there in the end despite several setbacks. One thing I will say is that the conveyancing system in this country (England) needs to be updated and changed. It is a nightmare.

Chris · 14 June 2017

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything .

Jessica · 10 December 2024

★★★★★ 5/5

Google

Lorraine and the team did an excellent job when I recently purchased a house using Abbotts. It all ran smoothly in the end and I was given sound advice at various stages and the team worked hard and were very accommodating.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 13 June 2021

★★★★★ 5/5

Google

Many thanks to Lorraine and her team for making the recent sale of my home a swift and seamless process. I would highly recommend Abbots Wymondham.

Tim · 13 June 2023

★★★★★ 1/5

Google

Abbotts Wymondham have been appalling! Made an offer on a property and have been strung along for 3.5 weeks until they got a better offer, resulting in us not making an offer on other properties and losing out! The manager is awful and communication is non existent! I will never make another offer on a property listed with Abbotts, even if it was my dream home! They need to learn some basic customer service!!!

Emily · 13 June 2023

★★★★★ 5/5

Google

Amazing, helpful, professional and friendly staff who were always there to help throughout our purchase. They went above and beyond our expectations and if we were ever to sell our house we wouldn’t go to anyone else. Thank you Lorraine and all the staff at Wymondham.

Gary · 13 June 2020

★★★★★ 5/5

Google

Lorraine is a super star. She maintained communication between all parties and became a valuable conduit with solicitors when required. She gave the personal touch and definitely made our decision to go with an estate agent rather than an online broker the right choice. Would recommend!

Jon · 13 June 2020

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

Lorraine and the team looked after us above and beyond expectations during the difficult procedures (caused by the lawyers!) of our sale and purchase.

Andy · 18 February 2025

★★★★★ 5/5

Google

Lorraine and her team were marvellous. Kept us informed every step of the way. Very accommodating and a great all round service.

Hannah · 13 June 2023

★★★★★ 5/5

Google

Chelsie the mortgage advisor has been such a huge help with buying our first property. Working tiredlessly to get us to the end goal which we eventually got too! Nothing but helpful kind and understanding that we was totally clueless of everything in the process always happy to sot and discuss anything (most things) that confused us. I could not recommend her more. Althought we dis not buy through abbots, each time we called, the staff was very friendly very responsive and with all the agencies we did come across they where the best and friendliest just a shame the house wasnt through them too! Very happy furst time buyers herePositiveResponsiveness, Quality, Professionalism, Value

Sophie · 13 June 2022

★★★★★ 5/5

Google

My sister and I have been very impressed by the service we have received from Abbotts in Wymondham. We approached them nearly two years ago for a probate valuation and although we did not actually put the property on the market until a few months ago, Lorraine stayed in touch, giving us a lot of really useful help and advice before we had even engaged Abbotts. When we finally came to selecting an Estate Agent, it was a no-brainer! The moment we engaged Abbotts, Lorraine had potential purchasers ready to view and we had offers within days. Although our first buyer eventually pulled out, this was in no way a reflection on the service offered by Abbotts. Lorraine immediately had another prospective buyer in the wings and the property is once again under offer. We really couldn't fault the service we have received from Abbotts and especially Lorraine, who has done everything she possibly could (and more besides) to make the process as fast, smooth and trouble-free as possible.

Anne · 14 June 2016

★★★★★ 5/5

Google

Superb service from Lorraine and her staff. Property was very effectively marketed and sold quickly. We were kept informed of progress and requirements promptly, so the sale progress was not held up. Very friendly and efficient staff. A very professional team. Thank you Abbotts.

Debbie · 14 June 2019

★★★★★ 5/5

Google

A really pleasant and efficient bunch of staff. All enquiries were responded to quickly and they ensured that all parties were completely in the picture. They smoothed the tricky bits through with minimum fuss and calmness. The level of care and attention to detail were the only reason a tricky chain was able to successfully complete. My family and I love our new home and we are very grateful to the staff at Abbots for making it happen.

Tim · 13 June 2022

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024