Leaders Lettings Worthing reviews

★★★★★ 5/5

Google

I wouldn’t consider using another letting agent. Deborah is utterly reliable, competent and a joy to work with, whilst Lucy has just managed a seamless and stressfree change of tenancy. Thank you all as ever 🙏 …

Julie · 18 June 2023

★★★★★ 5/5

Google

Sam in the sales team at Leaders was incredibly helpful and professional throughout my recent investment property purchase. She's quick to respond and very accommodating when arranging additional visits for tradespeople that I needed prior to completion. She really understands what I'm looking for in an investment property too and gets in touch when something of interest comes in.

Ruth · 16 November 2024

★★★★★ 5/5

Google

Once again Leaders have found me a very suitable tenant for my property. Lucy was very professional and quickly organized all the paperwork to enable the tenant to move in a very short time. Thank you.

Gina · 18 June 2023

★★★★★ 5/5

Google

Leaders have been the estate agents managing the property we are renting for 2 years now. They have been absolutely fantastic. Our property manager Karen Gymer has been amazing, responds promptly to our concerns and any problems within the property gets resolved quickly. Highly recommended.PositiveResponsiveness, Professionalism

Mary · 18 June 2022

★★★★★ 1/5

Google

Awful. Leaders does not follow up on anything. Buying a house was a total pain. I had to call and email on every aspect as they simply did not follow up with my requests or just got things wrong. The joint venture with life legal for money laundering was a shambles who then signed me up without consent for a legal plan. I told them so many times that I did not want any additional services.

The · 24 December 2023

★★★★★ 1/5

Google

Awful. Leaders does not follow up on anything. Buying a house was a total pain. I had to call and email on every aspect as they simply did not follow up with my requests or just got things wrong. The joint venture with life legal for money laundering was a shambles who then signed me up without consent for a legal plan. I told them so many times that I did not want any additional services.

M · 20 December 2023

★★★★★ 5/5

Google

Lucy Sullivan has been great on helping sort a move into rented property. With many different touch points and things to sort out, Lucy was helpful and friendly throughout, and move happened nice and quickly

Ashley · 18 June 2023

★★★★★ 5/5

Google

Sam Clifford extremely helpful with forms which had to be completed. Helped me all through the process. And has been very supportive with I’ve had to do. 5 star performance

Alan · 12 April 2025

★★★★★ 5/5

Google

Can not praise Leaders highly enough,Kirsty was amazing,she was so professional,friendly and helpful.She kept us well informed at all stages of our move.Whilst I was getting stressed she was handling everything in a totally calm and professional manner.Would give Leaders 10 stars if it was possible.Once again a big thankyou.

Geoff · 18 June 2021

★★★★★ 5/5

Google

Good afternoon Due to unfortunate circumstances in my personal life i had to leave the flat i …

Steve · 16 January 2026

★★★★★ 1/5

Google

Leaders were good up until the moving out process. My personal phone number was shared with a surveying company without my knowledge or consent. I would be curious to hear how Leaders explain this within the context of GDPR? This was to arrange a viewing as requested by our landlord's buyer - I was just a tenant renting and should not have had any external contact/involvement with a surveyor at all. When we moved out, Leaders didn't contact our landlords to discuss the return of our deposit until we called a week later to inquire about it. We found that nothing had been done at all. We had to work with our landlords to get to the next stage of the process, three of us emailing and calling several agents to move forward. It took a total of 4 weeks to get our deposit back, despite contacting Leaders regularly to get them to fulfil every stage. Leaders were extremely difficult and offered no kind of assurance, sympathy or acknowledgement of our situation. They kept blaming the slow process on our landlords, saying they couldn't see emails that were sent and sitting in their inbox for days, and then suddenly finding them when we called multiple times. Messages that should've been passed on were not - communication and customer service here is practically non-existent. Our property manager was also never available for whatever reason, and nobody was assigned to take over. This meant that we had to phone a total of 17 times across the space of 3 weeks to actually get somewhere. At the final stage of the process we received an email saying they had to speak to our landlords AGAIN to get confirmation of the deposit release in writing - which was sent three times 2 weeks prior to this, AND had been approved by an agent! We've had an awful experience with Leaders during a time which is stressful as it is. Not once did we receive an apology for the trouble they put us through, or for their incompetence. We are baffled with their poor customer service and lack of professionalism and will never be using Leaders again.

Elissa · 23 July 2023

★★★★★ 1/5

Google

I was told by two different people never let through leaders. I ignored that advise and deeply regret it. In my opinion they couldn't take less care of the people they let to and the properties they look after. I also couldn't believe the amount of lies they tell (get everything in writing if you ever engage with them).

Dan · 25 September 2024

★★★★★ 5/5

Google

Been so helpful from start to finish. Made the whole process so relaxed; our agent Lucy was very on point and attentive to any questions we had. Couldn’t recommend Leaders Worthing any higher!!

Josh · 18 June 2023

★★★★★ 5/5

Google

Our experience started a bit bumpy but once we switched associates and started speaking to Jade the process instantly became so easy. Jade came in and fixed any issues we had along the way! She made me feel so comfortable moving into our new flat and answered questions in a helpful manner which helped so much! If you’re moving ask for Jade!

Arjun · 18 September 2025

★★★★★ 5/5

Google

I had very specific request and Lucy was very attentive and listened and found exactly what I was looking for. Was with me throughout the process. Very happy with the whole process

Ian · 18 June 2023

★★★★★ 5/5

Google

We had been looking for a property in Worthing for around 4 months and had almost given up hope on ever being able to move closer to my job. We had a viewing with Jade previously that, unfortunately, we could not move into. Ever since that initial viewing Jade has gone above and beyond to ensure that we found a fantastic place to move into that was perfect for us. I would recommend Leaders and specifically Jade to anyone who was looking to move to the Worthing area anytime soon! Thank you for all of your help 😄

Sebastian · 18 June 2023

★★★★★ 5/5

Google

I`ve had the opportunity to find a property to rent and, after the success of the application, I was supported since the beginning by Lucy Sullivan from Leaders. I always did feel in sure hands thanks to her support and kindness, as she demonstrated a huge patience and willingness to satisfy all the questions and doubts from us. All the time I visit the office in Worthing for some technical matters, she always welcomes people with a big smile and nice words. Highly recommended to all people who want to have a solid support and quick responsiveness.

Fabrizio · 18 June 2023

★★★★★ 5/5

Google

I’ve find it difficult to find a flat for me and my husband as we just newly transferred here in the UK. I’m glad that I’ve found a good and professional team with Leaders who helped and assisted us in finding our new home. They are kind and patient with their clients, especially, Jade. She guided us throughout the process. She’s very approachable and responsive when we have concerns and queries. She made everything ready so we have a smooth turn over. I’ll surely recommend Leaders as it is one of the best.👍🏻☺️

Jennifer · 18 June 2023

★★★★★ 5/5

Google

Charlotte, Karen and the whole lettings team have given us excellent service over the 14 years we’ve let our flat. They have always been quick to respond to queries, and have been very helpful understanding the technicalities of being landlords. They have marketed our property well and have been very quick to find tenants of the highest quality which has helped us immensely, meaning that the flat has been rarely left empty for too long between tenants. We would have no hesitation in recommending them in the future.

Brenda · 18 June 2023

★★★★★ 5/5

Google

We have been tenants with Leaders for the last year and have been very impressed by the personal level of service we have received from Rebecca. A complex maintenance issue has been the crux of our tenancy so far. However, Rebecca has worked incredibly hard behind the scenes to get it sorted, for which we are very grateful. The rest of the admin etc in the lead up to moving in was very straightforward and most can be done via various online portals. All in all we have been impressed and would absolutely use Leaders again if the need required down the line.

Josh · 18 June 2023

★★★★★ 5/5

Google

I am extremely pleased with the level of service I have received from Leaders, the staff are always polite and very professional and I would highly recommend them to anyone, also my property manager Liam has been very helpful and understanding with a professional, sympathetic and friendly manor.

Mehmet · 18 June 2021

★★★★★ 5/5

Google

There were a few minor issues with the flat we were renting, these were sorted out quickly and professionally, on moving day. They eased the moving stress. Leaders were helpful and patient, as I had a slight wobble about relocating. Thank you for outstanding service, so far. .

Rebecca · 18 June 2021

★★★★★ 5/5

Google

I had a very good experience with Leaders in Worthing. We met James Younger in the office who gave us his immediate attention showing us around two properties within thirty minutes of the meeting. He listened and understood our requirements …

George · 16 March 2026

★★★★★ 5/5

Google

Professional and friendly agency. Lucy Sullivan truly help me to go through all the aspect of the renting application. All the delay were respected. I feel gratefully. Many thanks Charline

Charline · 23 July 2023