Trusted Agent profile Β· Worthing

Leaders Lettings Worthing reviews

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

440 reviews across 1 platform

53 Chapel Road, Worthing, BN11 1EG

Leaders Lettings's office in Worthing, at 53 Chapel Road, is rated 4.7 out of 5 across 440 reviews on 1 platform, including 440 Google reviews rated 4.7.

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4.7 / 5

440

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Worthing office, from every platform, shown as written. First names only.

5/5

Google

The energy, professionalism and service recently received at Leaders Worthing has been gratefully received. Lucy Sullivan's consideration and understanding of tenants, landlords, property alike including her personal service are the reason Leaders indeed remain Leaders in the rental sector. It is all down to the quality of staff.

J Β· 18 June 2023

Agent replied Β· 17 June 2024

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Having had Leaders look after my property for many years, I have always been impressed by their thoughtful caring attitude towards my needs. In particular I would.like to mention Liam Percival, my Property Manager, at Worthing, who does everything possible to help me when I need it and for this I am most grateful. . Liam is an asset to your business.PositiveResponsiveness, Professionalism

Gill Β· 25 August 2021

Agent replied Β· 17 June 2024

Hi Gill Strong, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

4/5

Google

Everyone at the office was super friendly and helpful, however Jade went above and beyond for us, gave us support when needed, explained everything and made a really difficult time as smooth and hassle free as possible. The customer service was fabulous.

Ellie Β· 21 October 2023

Agent replied Β· 17 June 2024

Dear Ellie Speight, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Jade Challenger has been amazing at Leaders Worthing. She has been helpful in every possible way keeping us in the loop and getting everything ready for our big move. Thank you so much for all you have done. Your a credit to your team 😊

Kerry Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear Kerry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders Worthing have been fantastic and supportive with helping us move. Jade has been especially attentive and helpful to make sure the whole process was smooth and every step was an exciting one! I'm very grateful and would recommend Leaders to anyone wishing to rent.

Hannah Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear Hannah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Huge thank you to Susie wright who went above and beyond helping me find a new rental. Very friendly and very helpful. Thank you so much

Katie Β· 3 August 2024

Agent replied Β· 24 August 2024

Dear Katie Hodge Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rebecca Eager who manages my flat at Leader's Worthing is excellent. she is responsive immediately and very helpful. If there is a problem she goes out of her way to sort it. I have no problem in giving Rebecca and Leaders Worthing ***** stars.

Hugh Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear Hugh, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I personally dealt with Lucy, she was extremely helpful through the whole process of searching for a property to rent which fulfilled all the needs I had. Excellent service and I really can’t speak highly enough of these guys would really recommend. Thank you.

Mehmet Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear Mehmet Demir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Fantastic company, Owen was great at dealing with our enquiries and helped us a lot! Happy overall!

Kelly Β· 1 December 2024

Agent replied Β· 8 December 2024

Dear Kelly Sherriff Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to say that Rebecca has made letting my house very easy.She has been very helpful in all areas and most of all very efficient and quick to reoly and deal with any situation. Thanks Rebecca Tim Lezard

Tim Β· 21 September 2023

Agent replied Β· 17 June 2024

Dear Tim Lezard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am happy with all their services and staff dealing, they all are very kind and helpful, whenever I needed help they were just a mail or call apart and responded ASAP and resolved my issues. I had a 2 year journey with them for my previous tenancy and continued to be in their service in the current tenancy. No words to describe about Shannon Avery who was my property manager who responded promptly to any of my queries or issues and guided me well through out. Though I was new in this country , her guidance made everything easy for me . She is the reason why I still need to be with Leaders. I hope I will get the same care and guidances in the future.

Surya Β· 19 March 2024

Agent replied Β· 17 June 2024

Dear Surya Sudhan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Julie Westbrook is a credit to this agency. She is compassionate and willing to go above and beyond to support her portfolio. Great job Julie! Thank you for all your support.

Amanda Β· 19 March 2024

Agent replied Β· 17 June 2024

Dear Amanda Rayworth-kiernan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amazing service from Samantha Gunes. She was very professional and helpful throughout the process, she was always available to answer any questions we had. Samantha is a credit to this company.

Katerina Β· 19 March 2024

Agent replied Β· 17 June 2024

Dear Katerina Asenova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just like to thank Lucy and the Lettings team at Leaders Worthing for their enthusiasm and drive in trying to find my wife and I a rental property within the Worthing area. Their professionalism and customer engagement shone throughout the whole progress.

Keith Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear Keith, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would recommend Francesca Cranford as a highly proactive and helpful member of staff at Leaders. Francesca listened to my concerns and immediately responded and got the issue resolved. This put my mind at rest and ensured that I continued the tenancy.

Lisa Β· 18 June 2023

Agent replied Β· 17 June 2024

Dear Lisa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

As an owner and landlord the service I get from Leaders in Worthing is superb. Rebecca Eager handles my property, she is efficient and communicates any issues quickly and clearly.

Hilary Β· 19 March 2024

Agent replied Β· 17 June 2024

Dear Hilary Sadler Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We had a complicated situation having just arrived back in the UK after 8 years living overseas. Susie was super helpful in making it easier for us to rent and overcome all the red tape. She was very easy to deal with, approachable, and always quick to respond. Many many thanks!PositiveProfessionalism

FolkArt Β· 18 June 2022

Agent replied Β· 17 June 2024

Thanks so much for your review, Susie is very grateful for you taking the time to leave a review. We look forward to getting you moved in. Thanks, Neil

5/5

Google

Leaders have given me and my partner a brilliant experience in first time renting and I would highly recommend them for their friendly, helpful and thorough service. Lucy was especially great in giving a very professional yet personal experience and was always available to help us every step of the way.

Declan Β· 18 June 2022

Agent replied Β· 17 June 2024

Thanks Declan for taking the time to leave us a review! We are so happy we could help you. Lucy will be really happy! Thanks Neil.

2/5

Google

Friendly staff and informative during viewings however they push a lot for the "optional" no deposit scheme. They explained the benefits for the landlord but there arnt really any benefits for the tenants. So I asked in comparison what would be the benefits of HAVING a deposit, and they just repeated themselves about having the no deposit option which was not what I asked. After the viewing they made multiple promises how they would keep me updated about if I was successful or not within a week. A month later I hear nothing so I chased and was promised again they would let me know, they just havent heard anything from the landlord yet. A further 2 months later still nothing and the property is now off the market. Not impressed

Jazz Β· 19 January 2024

Agent replied Β· 17 June 2024

Dear Jazz Chicken, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Rebecca Jones always goes above and beyond. She has a lovely way about her and is always so supportive & genuine when I speak to her about any issues I have. It’s so refreshing these days to speak to someone that genuinely cares and does what she sets out to do no questions asked. Always professional and honest. Thank you! What a star ⭐️

Leanne Β· 18 October 2024

Agent replied Β· 10 November 2024

Dear Leanne Cadden Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I rented a house through them after searching for about a month, and I recommend them to everyone because they are the best. Jade Jade Jade She is professional, honest, and cooperative, Although my language is not good, she helped me a lot from the first day, She received me, showed me a wonderful house, made an appointment to see it, and then completed all the rental procedures with me.Β  She is very pleasant and answers all questions whether in the office or via email.Β  She is the best employee I have ever met in Worthing. Thank you, Jade Thank you, leaders

Khaled Β· 20 December 2023

Agent replied Β· 17 June 2024

Dear Khaled Alanazi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jade was amazing. Always kept me in the loop and was always on the end of the phone. Superb service from viewing to rental.

Adam Β· 18 May 2024

Agent replied Β· 17 June 2024

Dear Adam Knight Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rebecca has been brilliant dealing with a problem that we had, very prompt and efficient! Thank you so much Rebecca!

Chris Β· 27 July 2024

Agent replied Β· 17 June 2024

Dear Chris Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

After speaking to Hollie Jenman, a manager at Leaders she appointed Liam Percival to take over the management of our property at short notice after we had experienced difficulties with this. His patience, understanding and professionalism helped us through a very awkward experience and we cannot thank Liam and Hollie enough for their assistance.

Aidan Β· 18 June 2021

Agent replied Β· 17 June 2024

Dear Aidan Curtis, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

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