Trusted Agent profile · Worthing

Leaders Lettings Worthing reviews

4.7

★★★★★ Excellent

440 reviews across 1 platform

53 Chapel Road, Worthing, BN11 1EG

Leaders Lettings's office in Worthing, at 53 Chapel Road, is rated 4.7 out of 5 across 440 reviews on 1 platform, including 440 Google reviews rated 4.7.

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4.7 / 5

440

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Worthing office, from every platform, shown as written. First names only.

5/5

Google

I received excellent customer service from Chris and Tabetha at Leaders in Worthing throughout the purchase of my beautiful property. As I was selling at the same time around the lead up to Christmas it could have been quite stressful as expected, but nothing was too much for me to ask of them. They had tremendous amounts of patience with my numerous requests to visit the property and questions & advice. Chris kept me informed the whole time with lots of reassurance which is so important at times like these..! I am so happy living at my new property and they fully deserve their 5 stars in my book!!

Shirley · 19 June 2017

Agent replied · 17 June 2024

Hi Shirley, thank you for taking the time to share your review. It's fantastic to hear that you found the customer service provided by Chris and Tabetha excellent. We will be sure to pass your lovely feedback onto them and the branch.

5/5

Google

Leaders were very efficient from day one when I enquired about a property to rent, until I secured it - only a fortnight later! An effervescent Lucy Sullivan, guided me through the maze of form-filling etc, competently and cheerfully, reducing the pressure of moving house. Thanks Lucy for making the process an easy one!

Ann · 18 June 2023

Agent replied · 17 June 2024

Dear Ann Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Susie Wright at Leaders Worthing was so helpful and caring when it came to me renting my property. I feel she really went above and beyond for me. Thank you very much Susie! Sarah P

Karen · 3 August 2024

Agent replied · 24 August 2024

Dear Karen Prees Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Sales team were amazing at helping us buy our first home together! Super informative for all of our viewings with them and super helpful throughout the whole process

Billi-Rae · 10 April 2026

Agent replied · 16 April 2026

Dear Billi-Rae Stevenson We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

been u tenant via leaders Worthing for past 3 years and the professionalism and service that Shannon and the team have show us has been amazing, she was extremely helpfull to myself and partner with our first rental and made the experience a memorable and enjoyable one. because of this we will be looking to them for our property purchase in the new year.

Freddi · 18 June 2022

Agent replied · 17 June 2024

Hi Freddi Otley, we are very happy to have provided you with such a positive experience!

5/5

Google

I have been renting out my flat with leaders for a number of years. I would like to thank Rebecca for overseeing this latest change of tenants. Everything was sorted out on my behalf in a very short timeframe meaning the new tenants could move in as soon as possible.

James · 21 September 2023

Agent replied · 17 June 2024

Dear James Kirby Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Due to unforeseen circumstances I had to find a new flat quickly, and Lucy was so helpful and found me a place that I could move in to almost straight away. She has been very supportive during this process. I highly recommend her and the rest of the team at Leaders in Worthing.

Lillian · 18 June 2023

Agent replied · 17 June 2024

Dear Lillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very good service, very helpful and quick. For 4 years I rented my firs flat with Leaders and I feel lucky that I have been dealing with Deborah. She is very polite, extremely professional, She finds solutions just like that and without any hesitation. Deborah is the best Agency Manager. I'd like to find the words to say tank You. Kind regards Marek

Skoczek · 18 June 2022

Agent replied · 17 June 2024

Dear Skoczek Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My property has been rented out and managed by Leaders over many years and they have consistently provided a high quality service which I can not fault. My property manager at the Worthing office - Adam Macilwaine is outstanding. G Hegarty

G · 19 March 2024

Agent replied · 17 June 2024

Dear G Hegarty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rebecca Eager has been our property manager for quite some time and has always replied speedily and been so helpful in every regard. We are leaving our property but it has been lovely to have her help continuously throughout our time with Leaders. We are very grateful for help she has provided

Darcie · 18 June 2023

Agent replied · 17 June 2024

Dear Darcie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The Leaders time was very efficient and responsive.Lucy did a splendid job,was very helpful and kept me updated with the whole process up until l moved in . l was able to have peace of mind and moved in with everything ready for me.Thank you Lucy Sullivan and the whole team.

Omega · 18 June 2023

Agent replied · 17 June 2024

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We will definitely be choosing Leaders in the future! They have been the best letting agent we have used by far. Jade was excellent and kept us informed every step of the way. She really made it a smooth and pleasant process for us, we are extremely grateful. Thank you! :)

Chloe · 18 June 2023

Agent replied · 17 June 2024

Dear Chloe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Spoke with leaders regarding a leak from from a rented property above me at 4.30pm they don't ring an emergency plumber they let the leak and damage to my property get worse and say a plumber can come tomorrow this is second leak above me in 9 months, and lady on call to me so rude and patronising to me on phone as it doesn't matter if my property gets damaged!! It seems if your a landlord and pay them money they are helpful if a tenant or live under one of their tenants they are useless, the owner says oh they are so good dealt with them for years!! So have I at the other end! bloody useless, patronising! Don't actually care! It's not their property getting damaged!!!!

Connie · 3 August 2024

Agent replied · 24 August 2024

Dear Connie Macaro, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

5/5

Google

What is a home? ​It’s more than bricks and mortar. It's a sanctuary, a place of peace where the healing begins. It's the end of a long, terrifying journey through the dark, and the start of a brand new day. And for us, the people at Leaders in Worthing didn't just give us a set of keys; they gave us a key to that new beginning. ​After facing unimaginable stress and homelessness, we were met with a kindness and understanding that was a lifeline. Every single person we dealt with, from the first call to the moment we signed the contract, they treated us with compassion and professionalism. They didn't just see a rental application; they saw a family in need of a home. ​For anyone looking to rent in the Worthing area, I cannot recommend Leaders highly enough. They are a shining example of what a letting agent should be, and they have helped us find our home by the sea. ​Thank you, from the bottom of our hearts, for giving us our lives back.

Alan · 18 September 2025

5/5

Google

I went through Leaders to rent a flat in Worthing. The whole experience was very good and went very smoothly. I dealt with Deborah G , who kept me updated and answered questions promptly. Having recently moved on , the handover process was also very well handled and communication excellent from Deborah. Thanks from me for making it easy, great job.

Steve · 18 June 2022

Agent replied · 17 June 2024

Dear Steve, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Really had great service from Chris in the sale of my late uncle’s house ,would recommend to anyone . Very helpful and friendly ,nothing too much and very patient through a very difficult and stressful sale . Which was badly delayed due to bad solicitor dealing with sale end.Chris was always responsive on phone calls or messages sent to him. Would highly recommend themPositiveResponsiveness, Quality, Professionalism, Value

Simon · 18 June 2021

Agent replied · 17 June 2024

Hi Sally Denman, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

4/5

Google

I’ve had an excellent experience with Jade of Leaders lettings. From the very beginning, the team has been professional, friendly, and incredibly helpful. They communicated clearly at every stage and made the entire letting process smooth and stress-free.

Tendai · 16 December 2025

Agent replied · 16 April 2026

Dear Tendai Zemura, Thank you for your 4-star review! We're delighted to hear that you had a … More

5/5

Google

Everything about Leaders was top notch. Starting from the viewing with the kindness of the lady that took us and all the personnel that we encountered throughout the process of the rent. Jade Challenger is quite professional and compassionate. Leaders leads while others follow

Alli · 20 November 2023

Agent replied · 17 June 2024

Dear Alli Kazeem Abimbola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

It's been a great experience renting with Leaders. Their portal is user friendly and guides you step by step through the application. Lucy made the whole process very easy and pleasant. She answered all my questions and queries promptly and worked to accommodate the move in date. Thank you Lucy!

Magdalena · 18 June 2023

Agent replied · 17 June 2024

Dear Magdalena Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Liam was very good during my time at a rented property in Worthing, He always made the greatest of efforts and was very understanding and compassionate about situations. All of the other agents that I had dealings with at Leaders Worthing were always very polite and professional at all times. I would definitely use again if I needed to be back in that area.PositiveQuality, Professionalism

Robert · 25 August 2021

Agent replied · 17 June 2024

Robert Burke, thanks for your praise and kind comments about Liam and our team. We hope we can help again in the future!

5/5

Google

Don't normally leave reviews but I've just let my flat out for the first time to leaders and it was a lot less stressful than I thought. Thank you Susie and Jade for helping me with the process and the updates. Appreciate it, would recommend for first time landlords.

Trev · 18 June 2023

Agent replied · 17 June 2024

Dear Trev Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Susie was a pleasure to work with in respect of the letting of a seafront property. She is polite, friendly & has a wealth of knowledge. Absolutely delighted with the service and the new tenant who has now moved in! Will certainly be using Leaders again.

Clare · 20 March 2025

5/5

Google

I’ve rented through numerous agencies in the past and Leaders have definitely earned a spot up the top of the list! Great service and friendly, professional team. Sian was an angel in sorting me out with my new home and her communication was absolutely on point. Very happy to have gone through Leaders on this one! 5 stars + 1 extra for SianPositiveResponsiveness, Quality, Professionalism

Kris · 18 June 2021

Agent replied · 17 June 2024

Dear Kris Janowski, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

I had a great experience with Kaitlyn Young. Her customer care was outstanding, and she was genuinely kind and helpful throughout. I’m very happy with the service I received.”

Muzuva · 16 February 2026

Agent replied · 16 April 2026

Dear Muzuva Mapuranga! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

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