Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMolly was exceptional through a challenging time as the pandemic to hold, and lockdown took president. I put an offer on a flat in February 2020, which was accepted. Molly remained in close contact thought and the purchase. It was touch and go, but Molly kept a professional attitude, and engaged with me and my solicitor on a regular basis. I felt reassurance and was rewarded at the end of July 2020, when the purchase was achieved. The sales team in Leaders Worthing were friendly, hard working positive during this lengthy journey. I am grateful and feel settled. Thank you. Rob Taylor
Robert · 18 June 2021
Agent replied · 17 June 2024
Hello Robert Taylor
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleThe process of renting a flat share for my son and friends, was made so much easier by the amazing support and friendly service given by James Younger, the agent handling our case. Very efficient and communication was outstanding. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jane · 16 March 2026
Agent replied · 16 April 2026
Dear Jane Thomas
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders at Worthing have been managing my house letting
for some years and this has just been terminated. Rebecca Eager has been the lettings manager and the service I have had from her
and Leaders has been truly superb. I can strongly recommend Leaders to anyone who wants to rent out their property and pass responsibility to a professional team
Christopher Fogg
Christopher · 18 June 2023
Agent replied · 17 June 2024
Dear Christopher
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI can't speak highly enough of Deborah Greet and the cheerful and professional way in which she helped me as property manager of my flat over the past couple of years. I am very pleased with the way things have gone and she has responded swiftly and effectively to the odd minor problem. Thanks Deborah and Leaders, as all her colleagues were cheerful as well, the sign of a well run company.
Ralph · 18 June 2022
Agent replied · 17 June 2024
Dear Ralph,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy wife and i recently relocated to the UK and had to find a flat quickly, Lucy was so helpful and found a place for us that we could move in to almost straight away. She was very supportive during the process guiding us on every step. I highly recommend her and the rest of the team at Leaders in Worthing.
Shadreck · 18 June 2023
Agent replied · 17 June 2024
Dear Shadreck
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRebecca is always very helpful regarding any repairs we are needing in our property or any questions! We have now been in our rented accommodation with Leaders for almost 2 months and the whole process (overseen by Jade at the time) was very smooth and easy going! Feel lucky to be with a good estate agent :)
Beth · 21 September 2023
Agent replied · 17 June 2024
Dear Beth Maiden
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have rented from Leaders in Worthing for the past two years. Any problems I have had have been dealt with professionally and swiftly. Adam Mcilwaine in particular is always ready to help and resolve issues. He works tirelessly, sometimes emailing late on Friday or Sunday night to keep me updated. He is dependable and caring, always going the extra mile. Thank you!
Ann · 24 July 2025
Agent replied · 22 September 2025
Dear Ann Shaw, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Adam. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleWhilst my emails have typically been answered quickly, the attitude regarding emailing my landlord afterwards has been lax and extremely slow. Fixing issues has been a laborious process - it took me 3 months to simply get my cooker replaced! There has been no mention of compensation or rent holidays, just constant apologies. It's ridiculous.
Rebecca · 26 October 2023
Agent replied · 25 October 2024
Dear Harry Dilks,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe have just bought a house through Leaders - from the start they were fantastic, quick responses, always keeping us updated, and I felt completely reassured that they were doing their absolute best to help us achieve our end goal. Absolutely faultless, comprehensive and enthusiastic service, and whilst extremely professional, we also had a laugh too!
We would not hesitate to use Leaders in the future for our own sale and could not recommend Leaders enough!
A special thank you to Chris Grace and Joseph!PositiveResponsiveness, Quality, Professionalism, Value
Aaron · 25 August 2020
Agent replied · 17 June 2024
Hi Aaron Olive,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Leaders Estate Agents Worthing
★★★★★ 1/5
GoogleWhilst my emails have typically been answered quickly, the attitude regarding emailing my landlord afterwards has been lax and extremely slow. Fixing issues has been a laborious process - it took me 3 months to simply get my cooker replaced! There has been no mention of compensation or rent holidays, just constant apologies. It's ridiculous.
Harry · 21 October 2023
Agent replied · 17 June 2024
Dear Harry Dilks,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMy partner & I have just moved to the UK and we feel very lucky to have secured a place through Leaders! The team have gone above and beyond and have been so helpful throughout the entire process. Great communication and we really appreciated the no deposit option. Special thanks to Jade who has been a fantastic help!
Isla · 23 July 2023
Agent replied · 17 June 2024
Dear Isla Hunter
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a first time accidental landlord I felt really overwhelmed by the whole process, but Susie and Jade were an absolute pleasure to work with, were incredibly knowledgeable, replied really quickly to any queries or worries I had and really helped make the whole process as smooth and easy as possible - couldn't recommend them or Leaders more!
Matt · 18 June 2023
Agent replied · 17 June 2024
Dear Matt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders did a great job of handling the sale of my property when I was not in the locality. Keyan kicked things off with the advertising, and found me a solicitor who was both highly efficient and helpful with any queries. Steve took the trouble to find exactly the right buyer, provided updates on the property throughout the process and even managed to keep me smiling. And Hannah liaised with all the other agents, using an email list as we approached exchange, keeping me in the loop with what was a challenging chain. A huge thank you to the team.
Jennie · 20 November 2024
Agent replied · 8 December 2024
Dear Jennie De-vriendt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was a nice experience and great service from Mr. Josh. He was very professional and polite. I really appreciate all the help and efforts he put on the day of the viewing. Loved it
GUKANESHAN · 16 March 2026
Agent replied · 16 April 2026
Dear Gukaneshan Ravichandran
We greatly appreciate your 5-star review and the time you took to share your experience with Josh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleExperience - Milton Drive Room, in London.
Keep on getting rent arrears letters with a phone number associated with this office.
April 10, 2026 - another rent arrears reminder is sent.
Google · 15 April 2026
Agent replied · 16 April 2026
Dear Google Reviews,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI had some problems with my rent arrears apparently I was behind but thanks to one lady in particular kaitlyn young she was amazing and was there to help me make mee feel at ease and not to stress so thank u kaitlyn young and for ur support and making me feel comfortable really appreciate ur help x
Roger glover
Roger · 23 July 2025
Agent replied · 10 August 2025
Dear Roger Glover
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThis is the best service I have ever had am delighted to recommend the leader letting & estate agent to everyone, living in Worthing or anywhere in the United 🇬🇧 Kingdom.
Their are services really amazing and reliable, and all the entire process was very smooth, apart from that regarding any inquiries they are ready to break everything down for you.
no binding charge, move in or move out was so amazing process.
Especially one of the best among the staff her name is (JADE) and very professional all her processes were so unique I was amazed and glad to provide me with services.
Rafiu · 3 November 2024
Agent replied · 10 November 2024
Dear Rafiu Akinola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would just like to say a BIG thank you to Beky and her colleagues in the lettings department for all their help in finding us our new property! Beky has been nothing but outstanding during the entire process of us finding our new home. Her and the rest of the team have been so kind, very helpful and always got back to me so quickly answering all my many questions!
The whole process of moving house has been completely stress free and easy thanks to Beky and everyone else that was involved!!
Thank you so much!
Rebecca · 19 June 2019
Agent replied · 17 June 2024
Hi Rebecca, thank you for this wonderful review about Beky and the lettings team within the Leaders Worthing office. We are delighted to read that Beky and the team have been able to provide you with such an exemplary level of service throughout your search for a new home and are pleased that they were able to help ensure the process was as stress free as possible for you. We will pass your comments onto Beky and the team so they are aware of your thanks. Kind Regards, Leaders
★★★★★ 5/5
GoogleFantastic experience!! A++. From start to finish, Leaders have been excellent in every aspect of our move. My wife and I cannot praise Beky and the team for such a professional service and support throughout the process. The level of communication throughout was top notch and the online correspondence is a real time saver and professional way of completing all the relevant documentation. A special thanks to Beky was providing such a superb level of professionalism and kindness. We would recommend Leaders without hesitation.
Jamie · 19 June 2019
Agent replied · 17 June 2024
Hi Jamie, we are so happy to read such a great review about Leaders in Worthing! We are delighted to read how straightforward the process' were and also of the exemplary level of service that Becky has been able to provide to you throughout, we will ensure that your comments are passed on. Our customers recommendations mean so much to us as a business and we are so happy to have earnt yours. Thank you for taking the time to let us as well as other customers know about your positive experience. Have a great day! Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleThank you Jade for securing us our property, we initially wanted a property that went very quickly but Jade showed us another in our price range which ended up being much more suited to us and we wouldn't have found our lovely lil home without her. Thanks again Jade, from Izi and Joe x
Izi · 22 August 2023
Agent replied · 17 June 2024
Dear Izi Eva
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJade was absolutely amazing. She knew exactly what I wanted and I managed to fall in love with the very first property I saw ., also she helped me with all the on line transactions. What a lovely person she is and a credit to your company. Thankyou
Brian · 20 December 2023
Agent replied · 17 June 2024
Dear Brian Rosthorn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat overall service and excellent help when needed. Jade Challenger was always great with getting in contact with us and updating us where necessary. Honestly made this whole process a lot easier and felt looked after.
Reece · 3 August 2024
Agent replied · 24 August 2024
Dear Reece Tierney
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRecently used leaders to rent a wonderful new home. The process was smooth and so much easier than my experience with other letting agents, particularly the online aspects for all the forms etc was really easy to use. Special thank you to Jade, your help and guidance was fantastic, great work 👍 …
Mark · 23 July 2023
Agent replied · 17 June 2024
Dear Mark Hawkins
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur previous landlord decided to sell our home leaving us urgently needing a new home first we met Owen from the Worthing office and he was brilliant very friendly yet profession made us feel at ease and he encouraged us to look around and ask questions when previous experience a viewing has been very rushed and felt like an invasion of privacy and just not a friendly vibe very rushed but Owen reassured us then we was successful with a property and we met jade from the Worthing office….again a delight happy to help and happy to answer any questions or worries you may have the whole process was daunting alot of sending paperwork over and a lot of signing and a lot of anxiety from an already anxious person but jade and the team made this as quick and hassle free as possible and we have a real sense of security and safety with leaders everything was done vigorously and very professional we got our keys today and we couldn’t be more happier with the whole experience the property and everything inbetween if your looking for a new home I would 100% recommend leaders and if in the future we decide to find a new home I will certainly be wanting to stay with leaders
To jade owen and the team thank you all for everything and helping us find our new home
Jay · 25 September 2024
Agent replied · 25 October 2024
Dear Jay Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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