Trusted Agent profile · Worthing
★★★★★
469 reviews across 1 platform
53 Chapel Road, Worthing, BN11 1EG
Leaders Lettings's office in Worthing, at 53 Chapel Road, is rated 4.7 out of 5 across 469 reviews on 1 platform, including 469 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worthing.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleHad a very good experience with Leaders Especially Jade and Lucy both of them made the process smoother.Thank you guys 🙂🙂 …
Dear C Couple Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional team with outstanding working manner. Lucy is amazing thank you very much you made it so easy for us .
Dear Golom Mod Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIf you are a tenant, avoid this agents if you want to keep your deposit after your tenancy. My tenancy checkout was managed by J D who is not acting in good will from our perspective. The checkout vs inventory reports was hilarious, in the inventory only general and no close up photos were taken while in the checkout report they photos were 30cm away from the object to give the impresion that minimal wear is damage. Originally we were offered the use of a platform call depositary were the landlord ask the deductions and tenants give the opportunity to accept or contraoffer. The landlord were asking to deduct from the deposit the redecoration of the flat, we provided evidences that we are not liable for this as the paint work in the flat was poor when we moved in and we did not make it any worse. After a couple of interactions we received the notification from the depositary app that the landlord had agreed our contraoffer and that the refund will be processed. After a couple of days I noted that the status had changed again and the agent had archived our case in the app without any refund to be sent!! I called J D a number of times over the phone with no response! I managed to get a response by email suggesting me to use the TDS dispute. I asked how is it possible that he didn't refund the deposit straightway after the landlord accepted my contraoffer and allowed two days for the landlord to change his mind. Also after this, instead of keeping the checkout in the depositary app, he archived the case here without reason as noted above! My surprise didn't end here, today I have received an email, asking for an additional £300 for items noted in the checkout that were not requested as deductions originally in the depositary app and the landlord had noted that he was OK with it in previous correspondence! As we have enough evidences we are confident that we should be receiving it back via TDS dispute, but it is a nightmare for a working family with a 14months baby, we needed the deposit back soon we are still waiting since 27/02. We did not deserve this as we always acted in good will with landlord and agents.
Good afternoon, Thank you for your review. We are very sorry that you have experienced some issues with our Hove office, we have tried to contact you to discuss this further so that we can hopefully come up with a resolution to the issues experienced, please can I ask you to contact our head of property management Hollie Jenman on 01903 210000 (3) or hjenman@leaders.co.uk to discuss the matter further. Whilst writing this is the google page for the Worthing office, please can I ask you to move this review to the hove branch click here -https://bit.ly/3L25dmc , we take reviews very seriously and would appreciate it being placed with the right branch so that hopefully we can come to a satsfactory resolution of your complaint. Many thanks, Neil Simmons - Senior Branch Manager (Worthing)
5/5
GoogleI have had to view many apartments since I moved to Worthing area for work. None of the letting companies/agents has matched the reception, care, and timing I got from Leaders. Their agent that took us to viewing the apartment was very helpful and friendly. Then, the Referencing and feedback was top notch. Then, the reception when i went for the keys was relaxing.
Dear Adeteju Abimbola-alli Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you so much Leaders for helping us in searching our new house…Special thanks to Lucy and Jade really appreciated..!!
Dear Aishwarya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been dealing with Deborah for approx 8 years now from the Worthing office. She has always been professional, polite, and able to deal with any issues I have managed to present to her. Always in a timely fashion and without any hesitation. She is a valuable asset to the company, and Leaders should be very proud of her. She more than deserves the occasional box of chocolates I send her as a thank you.PositiveResponsiveness, Quality, Professionalism
Dear Paul Lovell, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally helpful and competent staff, particularly Jade. We thoroughly recommend leaders 5 out if 5.
Dear Peter Mcnair Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy tenancy was not without issue, which is putting things mildly, but even after I left the property, Jo Stakim from the Property Management team went above and beyond to help with issues. Had I been assigned her as my PM, I may have never left the property as she was lovely to deal, efficient, professional and friendly. Many thanks Jo, much appreciated.
Dear Lucy Wightman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks very much to Kirsty and the team at Leaders for finding my lovely flat. I needed to have somewhere that would take my little dog and it's perfect for her. Keep up the good work.
Hi Marlene, thank you for taking the time to give us feedback following your recent experience you have had with our team at Leaders Worthing. We're so happy we were able to find you a suitable flat and that you had a positive experience with us. Thank you from the Customer Relations Team.
5/5
GoogleWe have just sold our house through Leaders Worthing and cannot speak highly enough of the whole team who helped us through the process. In particular we would like to thank Molly Wilbrey for always being at the end of the telephone to answer any queries we had and ensuring a smooth transaction from start to finish. She was always friendly, helpful, happy and very professional. A first rate service, thank you!
5/5
GoogleJade is a bloody legend, smooth tenancy agreement super knowledgeable, everything sorted in the blink of an eye
Dear Josef Biffin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDeborah Greet has been exceptional at looking after me for 7 years as a lettings manager, I have confidence in her and she is always efficient. Thank you Deborah.
Dear Jesse, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally great customer service. All the staff helped me with any questions I had, especially Sian. As a first time renter this was really appreciated, and made the process very quick and easy for me.
Hello Sacha M-r Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleNeil and his team at Worthing Leaders did a very professional job for me. They were always extremely helpful and responsive to my requests. I would have no hesitation in recommending them. Tina, West Sussex.
Dear, Christine Mills, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleVery nice and helpful Jade made our move easy and smooth
Dear Vicki Bravo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders worthing are great. Lucy Sullivan was our contact over there and she was courteous, professional and friendly.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe whole team at Leaders have been excellent and very professional. When renting out your property there is a lot of trust and Leaders appreciate and understand that. When something does go wrong Rebecca and the property team move mountains to look after both the property and the tenant. I am so pleased I chose Leaders and will be using them again on my next project.
Dear Rob Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMade moving into my first non-student property after graduating an absolute breeze! Many thanks to Ashleigh for always having time to answer any of my questions and making the process extremely easy! I highly recommend Leaders/Ashleigh to anyone thinking about moving.
Hi Oliver, we are so happy to read such a great review about the service you received from the team at Leaders Worthing and Ashleigh in particular. We recognise what a stressful process moving can be and are just so pleased that Ashleigh was able to help ensure this was as straightforward as possible for you. We will ensure that your comments are passed onto Ashleigh so she is aware of your kind words. Thank you for your review and recommendation. Kind Regards, Leaders
5/5
GoogleSamantha and the sales team at Leaders were very helpful and good to work with, I would recommend.
Dear Bob Newell We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleGreat experience renting through Leaders, Lucy was incredibly helpful when I had questions and move went great!
Dear Rebecca We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMy experience with Leaders has been excellent so far. My tenancy arrangement was administered within 2 weeks and was efficiently dealt with by Dan Radbourne in particular who is professional and very good at his job! Thank you, Dan. Others within in the team were also helpful, including Chelsea and even Andre who I only spoke to once on the phone. I arrived at the property to find it immaculate (not always the case when renting!). Was provided with a sweet welcome pack as icing on the cake. Thank you. I highly recommend this Agency. ClarePositiveResponsiveness, Quality, Professionalism, Value
Hi Clare Watson, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleWe are extremely happy with the service of Leaders, we were struggling to get viewings, other estate agents were not even answering the phone. Neil, Andre and Chelsea at Leaders were amazing, always answering the phone, returning our calls, responding our emails immediately. It was a real pleasure dealing with them, they made all so clear and easy for us. We will really recommend them to all our friends that might need their services. Excellent and professional service!PositiveResponsiveness, Quality, Professionalism, Value
Dear Stella Thank you for taking the time to review your recent experience about our team at Leaders Estate Agents Worthing. We're so happy you had a positive experience with us, your comments are appreciated. Kind regards Customer Care Team
5/5
GoogleGreat smooth moving experience. Very happy with the service and Jade Challenger was excellent. Thank you!
Dear Leon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTom and the team were very helpful throughout my hunt for a new home, and They are still very helpful with queries I have,PositiveResponsiveness, Quality, Professionalism
Matt Noakes, thank you so much, we are glad we could help! We hope you enjoy your new property! Neil, Hollie and the Worthing team.
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worthing.
