Trusted Agent profile · Worthing

Leaders Lettings Worthing reviews

4.7

★★★★★ Excellent

440 reviews across 1 platform

53 Chapel Road, Worthing, BN11 1EG

Leaders Lettings's office in Worthing, at 53 Chapel Road, is rated 4.7 out of 5 across 440 reviews on 1 platform, including 440 Google reviews rated 4.7.

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4.7 / 5

440

Reviews on Google

This office

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Reviews

Every review we hold for the Worthing office, from every platform, shown as written. First names only.

4/5

Google

The only problem I had was not having photo I.d , so had to get bankers report, to prove who I was, which I never had to do at my last lettings agents, wasn,t asked for photo I.d, + keep getting docu signing e mails even though, I signed all the paperwork on the day I moved here,so don,t know what they,re all about, was told to ignore them, but apart from that, everyrhing else has been OK,staff are helpful enough, only thing is I don't have an airing cupboard in this flat, so nowhere to put,bed linen, towles etc, which I didn,t realise when I 1st viewed it, + could have done with a bit more storage space, so can't unpack all my boxes.on the + side, the kitchen is more modern than my last flat,& so are the windows in front room & bedroom just, didn,t have curtains up,so had to buy some, + the carpets are nice,which I never had at last flat,so all in all not to bad.

Colin · 19 June 2017

Agent replied · 17 June 2024

Hi Colin, thank you for taking the time to share your feedback. We are pleased you have been happy with the service and take on board your comments.

5/5

Google

Leaders made a great effort to find our ideal rental property. They understood our needs and managed to arrange a viewing of a property that about to go on the market, that met all of our needs. The tenancy application and referencing process was easy and the staff were responsive and happy to answer any questions we had. We would definitely use Leaders again.PositiveResponsiveness

Demelza · 18 June 2022

Agent replied · 17 June 2024

Demelza Danaher, thank you so much for the positive review! We are glad to have been able to help you guys find somewhere. Neil and the Worthing team.

5/5

Google

Leaders in Worthing have been superb in renting my new flat. I had no issues throughout the whole process. Susie and Chelsea in particular were absolutely brilliant - open, honest and friendly and a pleasure to talk to, they felt more like friends. The welcome pack was a lovely bonus on top. Thanks to everyone in the office for making the move so easy!

Nick · 18 June 2022

Agent replied · 17 June 2024

Dear Nick, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Amazing service, and great people, Owen S is particularly great, always hard working and goes out of his way for us and on Saturdays etc aswell, LEGEND!

Toby · 1 December 2024

Agent replied · 8 December 2024

Dear Toby Pollard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

What can i say, leaders are a brilliant letting agents. I dealt with the amazing Jade, she was so professional and extremely helpful throughout the whole process and helped me and my family through every step of the way. Cant recommend enough

Lynda · 19 March 2024

Agent replied · 17 June 2024

Dear Lynda Whitton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Neil was extremely helpful and was able to advise about lettings, all communication was professional and I would recommend using his services

Jude · 18 June 2021

Agent replied · 17 June 2024

Dear Jude, we are very happy we could provide you with a positive customer experience. Thank you for your comments about Neil and the helpful service he was able to provide. Kind regards Customer Care Team

5/5

Google

Lucy was very friendly and professional. Was very helpful and kept me updated with everything. Also adhered well to social distancing guidelines.

Winsome · 18 June 2021

Agent replied · 17 June 2024

Hi Winsome Passley, Thank you for the great review of our Leaders Estate Agents Worthing team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Worthing

5/5

Google

Excellent efficient company, we put our flat up for rent with Leaders and they took care off everything always keeping us informed of any problems all the staff are very friendly, if you are looking to either put a property up for rent or looking to rent a property Leaders will give you an excellent service. The same applies if you are looking to sell or buy a property, we have put a property up for sale and as we are not local everything was done online and I could not have asked for a more friendly and efficient service. My final comment would be for all aspects of renting out your property, renting a property or buy and sell a property I would highly recommend Leaders Worthing.

John · 20 June 2015

Agent replied · 17 June 2024

Dear John Thanks for your feedback, it’s good to hear we are getting it right. We are glad we could assist you and we look forward to continuing to work together.

5/5

Google

I recently found and rented a property through leaders in Worthing , I found all the team very helpful. We dealt mainly with Owen who was always cheerful and super efficient.

Honey · 25 September 2024

Agent replied · 25 October 2024

Dear Honey Whit Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Good letting agent . Jade was good and kept me informed and answered all questions i needed to know she was patience when couldn’t understand some paperwork,She made process easy for me,very professional and great customer service.

Tanatswamb · 18 June 2023

5/5

Google

We were very pleased with both the advice and service from Leaders regarding letting our house! We found them to be very professional, caring and friendly when we went into their office in Worthing as well as when one of their senior lettings negotiators (Susie) came to have a look at our house. She spent quality time with us and talked us through everything. We felt very assured and in good hands.PositiveResponsiveness, Professionalism

Petra · 25 August 2020

Agent replied · 17 June 2024

Hi Petra Osborne, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Worthing

5/5

Google

We’ve been so pleased with the team at Leaders. From meeting Beky and falling in love with a property to signing on the dotted line. She, Holly and the team have been very supportive in answering all of our questions and putting up with all our queries! The process has been extremely smooth and we couldn’t thank the team enough.

James · 19 June 2019

5/5

Google

From a tenant side couldn't be more satisfied with the service that Leader's Worthing has provided through out our tenancy. Every time we've had an issue is been dealt with in no time. Just recently we had an issue and contacted Liam, just to be amazed 2 days later the issue was dealt with, considering the current situation we are facing. Once again excellent service from Leaders Worthing.PositiveResponsiveness, Professionalism

Stefan · 18 June 2021

Agent replied · 17 June 2024

Hi Stefan Mistreanu, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Worthing branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I was very pleased with the patience and persistence of Rebecca Jones in arranging competitive quotes and getting the kitchen worksufaces renewed in our flat - nothing was too much trouble and we are very happy with the outcome.

Gordon · 18 April 2024

Agent replied · 17 June 2024

Dear Gordon Springford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am letting a house through Leaders Worthing branch and have found both Rebecca Jones from the property maintenance section and Jade Challenger from the letting department have been particularly helpful. Based on that, I would certainly recommend Leaders as a letting agency

Michael · 19 January 2024

Agent replied · 17 June 2024

Dear Michael “don Maico” Dennis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a great experience with Leaders ( Worthing), I was desperately looking for a house to rent in a very short period of time, I left my contact information and the next day they found me a suitable property in an excellent location. Many thanks to the whole team and special thanks to Sara Patterson.

Sabna · 18 June 2020

5/5

Google

We moved into our new home about 6 weeks ago, and it would be remiss of me if I didn't leave 5 stars for the treatment that we received from Jade Challenger and the leaders team. I highly recommend them, and will be definitely using again in the future if needed.

Alan · 18 June 2023

Agent replied · 17 June 2024

Dear Alan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I've been dealing with the lettings team and found them polite, professional and efficient with the right amount of helpfulness and personality thrown in. They listened to my requirement and when the right property came up, in a matter of days I might add, they got me the through the door and ultimately a really nice home. Great job!PositiveResponsiveness, Quality, Professionalism

Richard · 18 June 2022

Agent replied · 17 June 2024

Hi Richard, thanks for the great review, we look forward to getting you moved into your new place ready for Christmas! Neil

5/5

Google

Great service on moving in - thank you Beky who made it a smooth, enjoyable and easy process with excellent communication and help throughout. High recommend!

Gigi · 19 June 2019

Agent replied · 17 June 2024

Hi Gaynor, we're delighted to hear you had such a positive experience with the Leaders team in Worthing when moving into your property. We're happy that Beky was able to help ensure everything ran so smoothly for you. Kind Regards, Leaders

5/5

Google

Shona and Jo, have been so helpful through the process of our move. I have appreciated how polite, friendly and efficient they both are. It has made the whole move painless. Thank you so much again!

Samantha · 18 May 2024

Agent replied · 17 June 2024

Dear Samantha Newington Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We rent a property and through the entire process jade was really helpful and answered all my questions which helped the move go smoothly. Leaders have been the best estate agents I have been through and any issues I have are fixed right away. Definitely recommend renting from leaders.

Layla · 18 June 2023

Agent replied · 17 June 2024

Dear Layla Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have had a great experience as a landlord with Rebecca from leaders. Rebecca has always responded to E-mails/phone calls really quickly and worked with us to come up with solutions. I would definitely recommend the agency to others and think Rebecca has always been very friendly and professional.

Natalie · 18 June 2023

Agent replied · 17 June 2024

Dear Natalie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jade Challenger one of the Agents helped handle our application process. We felt welcomed and the hospitality was to notch. The house was up to standard and I would definitely recommend people looking to rent an apartment to go with Leaders.

Haruna · 20 December 2023

Agent replied · 17 June 2024

Dear Haruna Abdulkareem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leader agent has a good customer service, their response to emails on any issue is so fast,as they take their customers serious Also i will appreciate and rate Miss JADE Challenger for her effort on getting our apartment in Worthing..Thank you LEADERS

Olabiran · 20 November 2023

Agent replied · 17 June 2024

Dear Olabiran Olaitan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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