Jacobs Steel Worthing reviews

★★★★★ 5/5

Google

We found Jacobs Steele impeccable. I did not pay a penny to this company but they gave us support throughout our purchase and gave us some nice little moments after completion. Thank you to Neil, Grant & Peter.

Kevin · 16 June 2017

★★★★★ 5/5

Google

Had a viewing with Jack - he was a credit to Jacobs Steel professional and helpful - It was a stressful process but super impressed with this company - but Libby Horner was invaluable- kept me updated , sane (ish) and I made the move home - thank you so much PeterPositiveResponsiveness, Quality, Professionalism

Peter · 15 June 2022

★★★★★ 5/5

Google

Everything was very professionally done ,this is my 2nd tenancy With Jacob Steel and would recommend to all . Vincent Ryan

Vincent · 3 October 2024

★★★★★ 5/5

Trustpilot

Great team with special mention to…

Great team with special mention to Libby whose perseverance, attention to detail and masterful tact in dealing with the solicitors has helped our sale to complete.

Damon · 16 November 2021

★★★★★ 3/5

Google

It’s so difficult for me to give 5 stars, although the service from Jacobs Steel was very good. Our problems have arisen since moving in, and our problems are with Rocco Homes. 2 days after moving in, we noticed a wet patch on the living room ceiling which quickly spread and showed itself in other parts of the ceiling. We called the out of hours number for Jordan and Cook and we were visited by Lisa, very quickly. Lisa identified the source of the leak, it was from a leaking radiator in the flat above, she arranged a plumber to attend to stop it from getting worse. She also arranged for José, from Rocco to come the next morning to assess the damage. Jose advised that Rocco would attend our flat to re- paint the ceiling, once the wet patches had dried. He suggested we wait 2 weeks for drying to be complete. After waiting for the appropriate time, I contacted Rocco to request one of their painters to come to re-paint the ceiling, also some other snagging issues. The other snagging issues include the radiator in the en- suite does not work, the extractor fan does not have a switch in the bathrooms, various scuff marks and holes in the walls from when the flat was dressed as a show flat. I have been emailing Rocco Homes but with no success so far. They have consistently ignored my emails and every occasion needed another email from me to prompt a reply. He did suggest 1 date for contractors to attend but this was unsuitable due my being out of the country at that time. I then gave a series of alternate dates but he seems to have now stopped responding to me at all I have now asked for assistance from Jordan and Cook but so far, they have not been able to get any progress. I am extremely disappointed with this lack of service from Rocco homes and, unfortunately, this affects my overall satisfaction with our move. We are also disappointed with the sound insulation between flats but this, I suppose is to be expected with a timber framed building(we were led to believe there were concrete floors) and laminate floors in the upstairs flats. I can hear the people above moving around their flat and can also hear their shower and toilet flushing. So sorry to unload all my problems onto you but I thought you might like to know about it. Had these problems not arisen, then I would have certainly given a better star rating to you. Unfair I know, but it’s how I feel Obviously if there’s anything you can do to influence Rocco to fix my problems, then I would be most grateful. Especially as you are still marketing a property in this building. Regards,

Steve · 15 June 2020

★★★★★ 5/5

Google

Very impressed with the staff and service received, always helpful and approachable. Rent is paid into my account very quickly which is very helpful. Definitely recommend Jacob Steel letting, I’ve chosen the full management service for peace of mind and couldn’t be happier.

Lynda · 15 June 2023

★★★★★ 5/5

Google

Perfect service from very knowledgeable staff. Will Payne went above and beyond to ensure everything was sorted for my partner and myself. Guided us through the process, and answered every question we had - 10/10 would recommend. Very professional, customer focused, and convinitely situated, only a phone call away, exactly what we needed.

Tim · 15 June 2022

★★★★★ 5/5

Google

Ollie and his team of letting staff have been great, can't fault this service in anyway. Things just get done with the minimum of hassle. Hayley got lots of problems sorted out for me with great communication all round.

Simon · 18 September 2023

★★★★★ 5/5

Google

We placed the house on the market expecting to move towards the end of the year, Jacobs Steel sold the house within a day of it being on the market! The new buyers wanted to be in the house within six weeks & we were very grateful to have Libby Horner guiding us through the process. She chased all parties to ensure the process kept to schedule & kept us very informed throughout! RECOMMENDED!PositiveResponsiveness, Professionalism

Maynard · 15 June 2021

★★★★★ 5/5

Google

They were always courteous and professional, phone calls were returned and emails received a prompt response. The market was challenging but they were ready with constructive suggestions to try to broaden the appeal of the property and took action promptly when requested. Once a buyer had been found they were pro-active in liaising with both solicitors and ensured that the sale went through smoothly.

Geoff · 26 November 2024

★★★★★ 5/5

Google

All of our dealings with JS were handled in a friendly and yet, totally professional way. We were shown respect, support and understanding and were never put under any pressure whatsoever. We genuinely felt that they were operating on our behalf and in our very best interests. We cannot speak highly enough of Luke and all the JS team at the Town Centre office of JS. Many thanks to you all.

Andy · 25 July 2024

★★★★★ 5/5

Google

Ollie and his team have let my Studio flat to a lovely new tenant. They were very professional and kept me informed throughout. Informing me of every viewing. The flat was let within a day of it being on the market. Thank you very much. I have already recommended Jacob Steele Lettings to a friend.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 15 June 2021

★★★★★ 5/5

Trustpilot

Excellent

All of our dealings with JS were handled in a friendly and yet, totally professional way. We were shown respect, support and understanding and were never put under any pressure whatsoever. We genuinely felt that they were operating on our behalf and in our very best interests. We cannot speak highly enough of Luke and all the JS team at the Town Centre office of JS. Many thanks to you all.

Andy · 18 July 2024

★★★★★ 5/5

Google

We had an incredibly protracted and difficult sale due to endless incompetence at the bottom of the chain. Throughout the process, Mel Daddow at Jacobs Steel has been supportive, unflappable and helpful in the extreme. Without her patience and tenacity (coupled with brilliant Solicitors acting for ourselves and our buyers), I have no doubt that the sale would have fallen apart at any one of the many crunch moments. I would unhesitatingly recommend the company to anyone wishing to sell in the area.

Chris · 16 June 2019

★★★★★ 5/5

Google

I walked into Jacobs Steel office on 16.11.18 and asked if they had a property to match my requirements -- it was unbelievable how all my wishes were in the property I have now purchased -- first floor apartment, at Goring, all electric, garage, south facing balcony, the right price. The service I have had has been first class -- Jacobs Steel have kept in touch with my solicitor, the vendor and myself. I collected the keys yesterday and move in next Monday 4th February. Thank you all.

Graham · 16 June 2019

★★★★★ 5/5

Google

Completed on our sales and purchase two weeks ago with the sale being through Jacobs Steel. They were incredible throughout and, with a direct comparison against the other agent I can tell you that they went above and beyond what seems to be the level of service provided elsewhere. Having had the property for sale through a different agent for 6 weeks, with 30+ viewings and no sale, Jacobs Steel managed to sell the property in a week and a half, simply by getting the right people to come and view it. I couldn't believe how quickly they matched up the property with a suitable buyer. They then closely managed the entire transaction looking after and updating not only me, but also my buyer, which I think is massively important. Both parties were always kept in the loop as to where we were and what would happen next. We ran into a couple of hiccups along the way and Jacobs Steel managed these seamlessly, not letting anyone worry or panic. I felt incredibly supported throughout and wouldn't hesitate to recommend them or use them again. Particular kudos to Luke who was my main point of contact. Even when he went on holiday he handed over seamlessly so that the level of service was consistent. Thank you all for you hard work.

Lucy · 16 June 2019

★★★★★ 5/5

Google

Jacobs Steel have just let our house for us and Ollie & the lettings team have been fantastic keeping us informed and offering great advice. Luke and the Jacobs Steel team have helped us previously buying and letting properties and always deliver a great service. Adam & Jody

Adam · 16 January 2024

★★★★★ 5/5

Google

Would highly recommend Jacob Steele really helpful and friendly making finding a place really easy

Paul · 10 November 2024

★★★★★ 5/5

Trustpilot

Jacob Steel were very professional…

Jacob Steel were very professional throughout the sale and kept us in constant communication on how the sale was proceeding and Rachel was very helpful.Although they are not based in Angmering, they managed to secure a deal very quickly for the asking place. I would definitely recommend them to friends and family.

Trisha · 24 March 2022

★★★★★ 5/5

Google

Amazing service, was put with Will, who works there, helped me out massively, I was in desperate need of things moving quickly due to the house I’m was previously living in being sold and only having a couple of weeks until needing to leave. Will did everything in his power to get me all sorted and ready to move into the new property. Always available on the phone for updates aswell. Very grateful for the service.

Craig · 16 March 2024

★★★★★ 5/5

Google

Overall very happy with the services provided by Sophie and the team at Jacobs Steel, Broadwater. Not only were they helpful prior to us moving in with all the questions that we had, but they’ve also provided excellent ongoing support now that we’re settled. Would highly recommend and can’t fault anything with our experience!PositiveResponsiveness, Professionalism

Ash · 25 August 2021

★★★★★ 5/5

Google

I have used Jacob & Steel for a number of transactions for sale of a house, letting flats and letting a commercial building. I have found all the staff to be attentive, to have impeccable communication skills and not disingenuous. I would highly recommend them to other agents in Worthing. Particular thanks to: Matt Jacob, Richard Wetherall, Amelia Grant, Jack Baker, Ollie Whiting and Leigh Doherty. Without their professionalism and problem solving skills, I believe the transactions would not have completed.

S · 17 December 2023

★★★★★ 5/5

Google

Top quality service from the whole team, Mel being the engine room of the whole operation, professionalism personified, couple of shaky moments with ‘exchange’ dates being negotiated at the last minute, but the deal got pushed through with all parties happy, one special mention also, to Perry who was the guy we met on our first viewing of the property, this boy is destined for selling greatness!!!! Thanks again Jacobs Steel for delivering a first class buying experience and lovely touch with the welcome pack and flowers!!!! Mark & Jade

Gary · 16 June 2018

★★★★★ 5/5

Google

Thanks alot for Jacobs Steel company , they are very friendly and helpful , especially thanks to William in letting sector , he wait my relative and give her time to show me house , many thanks 😊 …

Hala · 15 June 2023