Trusted Agent profile · Worthing
★★★★★
540 reviews across 2 platforms
12 Chapel Road, Worthing, BN11 1BE
Jacobs Steel's office in Worthing, at 12 Chapel Road, is rated 4.9 out of 5 across 540 reviews on two platforms, including 421 Google reviews rated 4.9.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleWe've recently moved our rental property over to Jacobs Steel , and the process has been so refreshing. Ollie & James in particular have been great, they found new tenants for our property quickly and seamlessly. Would highly recommend to these guys to other landlords!
5/5
GoogleI am with Jacobs Steel over two years now. I am really happy and grateful with the service they provide as they manage to short any issue. I recommend my tenancy manager Holly Westwood, is any time here for anything we need, without delays, she is trustworthy and always sincere. Thank you Holly, thank you Jacobs Steel!
5/5
GoogleOllie and his team from Jacob steel did a fantastic job in finding us a suitable tenant for our rental property. The team made us feel at ease from day one and totally delivered what they had promised. I wouldn’t hesitate in recommending them or using them again , can’t express what a good service they offer
5/5
GoogleAmelia was an excellent agent with communicating on a regular basis, always polite and calm throughout the whole process. Really helpful at all times and responsive. I felt really supported through what took a considerable amount of time!
5/5
GoogleI've been very impressed with Ollie and his team. I live overseas and needed to let my Dad's flat as he has just gone into a care home. Ollie has provided excellent service at a very stressful time for me, and with the added complexity of living so far away with a big time difference. I really feel he has gone beyond what I would have expected, and would thoroughly recommend him and his team. A big thank you to you, Ollie.
5/5
TrustpilotSmooth and seamless
After a dreadful experience with another estate agent, selling our house with Jacobs Steel was a breeze.Every member of staff who dealt with our sale was professional and polite and they genuinely care about doing the right thing by people.Their Sales Progressor Rachel Goff is fantastic, she’s so knowledgeable about the conveyancing process and couldn’t be more helpful.Thank you Jacobs Steel, we can’t recommend you enough.
5/5
GoogleTeam were absolutely amazing! We moved over a bank holiday weekend, they kindly organised the collection of the property keys during this time. Service I wouldn't expect for sure! Great communication and fantastic help! Highly reccomend. Thank you Will and team!
5/5
GoogleI had a fantastic experience with Jacobs Steel in Worthing for my property needs. The team was incredibly friendly and professional, making the entire process smooth and stress-free. They kept me informed every step of the way with clear communication, ensuring I always knew what was happening. I couldn't have asked for a better experience, and I highly recommend them to anyone looking to buy, sell, or rent a property. Thank you, Jacobs Steel, for your excellent service!
5/5
GoogleWe have recently started a tenancy with Jacobs Steel. From the beginning at the viewing stage all staff I spoke to/met were so helpful and understanding. We were kept informed of all updates and they really did give an outstanding service. Thank you to Will in particular who I spoke to regularly.
5/5
GoogleThank you to Matt and all his team at Findon Jacobs Steel. Lockdown made our purchase a frustrating time but we had superb support and help from everyone at the branch. Thank you especially to Jamie.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sarah, Thanks so much for your kind words. If you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Please stay safe and well throughout the rest of this crisis. Wishing you all the best in your new home, The Jacobs Steel Team
1/5
GoogleI am renting a room through Jacobs Steel that has been without heating for over a month, and through a very cold January at that, there has been zero urgency from them to fix it.
5/5
GoogleI am currently renting a property in Worthing through Jacobs Steel and cannot fault the service that I received from the the beginning. I dealt with both Will and Holly who were very professional and friendly at all times. I highly recommend Jacob Steel for anyone looking to rent a property in this area.
5/5
GoogleI have just rented a lovely seafront property through Jacobs Steel and all very seamless. I had been let down on a previous property last minute. Natalie was excellent, managing a viewing on the same day & all checks completed and moved in within 10 days. Would highly recommend and nothing too much trouble.
5/5
GoogleLetting out our flat couldn't have been any easier, smoother or quicker ... everyone we dealt with at Jacobs Steel was so friendly & professional, on the ball with great communication at every step of the way ... our flat was literally online & let within a couple of days and our tenant is great! This is not the first time we've used Jacobs Steel and we will use again in the future for sure - highly recommend!
5/5
GoogleI sold through Jacob Steele in Shoreham and purchased through them in Worthing. Always very professional and responsive to emails. Just wanted to say a huge thankyou to Rachel who progressed my purchase and kept the solicitors on track. It should have been an easy purchase but the vendors solicitors were very slow and unresponsive. Rachel chased and chased to get the sale over the line so I could achieve my target date before stamp duty ended. Thankyou very much!
Hi Ryan, thank you for leaving us a review of your experience with our Shoreham and Worthing branches. We look forward to helping you again in the future. Best wishes From everyone at Jacobs Steel
5/5
GoogleThe whole team have been amazing, from start to finish. Special shout out to Jack. Thank you
Thanks so much for your review Mandy. Extra thanks from Jack :-) Wishing you all the best for the future, The Jacobs Steel Team
5/5
GoogleOur sincerest thanks to Ross; we couldn't have done it without him! From the very first property viewing to the last phone call confirming we had completed, Ross was entirely professional and focused on getting us there and always made us feel we were his priority. The purchase took much longer than we'd anticipated - no fault on Jacob Steel's part - but Ross continued to keep in touch and to return our calls and respond to our questions promptly and with patience. We would happily recommend him and Jacob Steel to anyone starting on this journey. Elizabeth Eaton and Dave Mitchelson
5/5
GoogleThe whole team are really helpful, especially Will Payne he was so helpful in making moving home less stressful couldn’t thank him enough!
5/5
GoogleWe have recently started a tenancy with Jacobs Steel. From the beginning at the viewing stage all staff I spoke to/met were so helpful and understanding. We were kept informed of all updates and they really did give an outstanding service. Thank you to Will in particular who I spoke to regularly.
5/5
GoogleThey have been amazing. I was looking for a new place to live. They were perfect. I can't fault their professional service .Very happy customers. Thank you Will and the rest of the team. :))))) Sara, Marco and Greta ❤️
5/5
GoogleLaura and her team yet again pulled out all the stops and made sure all went smoothly in the sale of dad's house. Just want to thank them so much. Excellent service 5***PositiveResponsiveness, Quality, Professionalism, Value
Hi Livio, Thanks so much for taking the time to leave this kind review. It was a pleasure to be of service. If we can ever help you again in the future, please let us know. In the meantime, if you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Wishing you all the best, The Jacobs Steel Team
5/5
GoogleThanks to Grant Tester for all the help he gave us in making the sale. Although the process became somewhat protracted he encouraged us and kept us up to date with all the information. Thanks Grant and the JS Worthing team! John & Shupi Whittingham
Hi John, many thanks for the lovely review. It was a pleasure dealing with you on this transaction.
5/5
GoogleThe whole moving experience with Jacob steel was straight forward and easy,communication was amazing I can’t fault them for the help I received from Sophie Waller
5/5
GoogleI was a first time home buyer and I can't say enough good about Jacobs Steel and in particular Libby who worked out of the Chapel Road branch in Worthing. I was naive of the process and Libby was patient and informative the whole way through the process and really went above and beyond to ensure that all parties kept on track to get the sale done.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
