Trusted Agent profile · Worthing
★★★★★
540 reviews across 2 platforms
12 Chapel Road, Worthing, BN11 1BE
Jacobs Steel's office in Worthing, at 12 Chapel Road, is rated 4.9 out of 5 across 540 reviews on two platforms, including 421 Google reviews rated 4.9.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleThank you everyone at Jacobs Steel lettings. Especially Ollie, who has helped and guided us through every step of Letting our property. We can’t thank them enough for making every step, stress free and professional. I wouldn’t hesitate to recommend them to anyone, thinking of letting their property.
5/5
GoogleFor an estate agent, the best experience I have had. Shoutout to Ollie and William who dealt with my rental move efficiently with great communication.
5/5
TrustpilotGreat service
Leigh was our contact person at Worthing branch commercial property. He was brilliant - good knowledge in the industry and informed us updates regularly. With his great support, our contract has completed within just over 2 months (including Christmas time!).
5/5
GoogleCouldn't have asked for more from an Estate Agent. I was selling and they had a pool of buyers to view the property which was an excellent start. Given a property file account so all viewings, times & outcomes were easily accessible and all in one area. My main contact & his colleagues are exceptional and any problems that can occur along the way are dealt with swiftly and professionally. So pleased I chose this company and would definitely recommend them.PositiveQuality
Hi Debbie, thank you so much for taking the time to leave us a review. We're so pleased you found your experience of Jacobs Steel to be exceptional. We enjoyed working with you. Best wishes From everyone at Jacobs Steel
5/5
GoogleVery impressed with Jacob Steel letting agents. Ollie Whiting and his team have been Professional, reliable, courteous, efficient, helpful and more importantly the communication is what you would expect from a reputable company. Within 4days from the time Mr Whiting came to my flat there were interested tenants who have now moved in. I would definitely use Jacob Steel again for future lettings.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotTop class service
Couldn't have asked for more from an Estate Agent. I was selling and they had a pool of buyers to view the property which was an excellent start. Given a property file account so all viewings, times & outcomes were easily accessible and all in one area. My main contact & his colleagues are exceptional and any problems that can occur along the way are dealt with swiftly and professionally. So pleased I chose this company and would definitely recommend them.
Hi Debbie, Thank you so much for your very kind review. It was a pleasure to assist you and we are so pleased you found the experience of our staff so exceptional. We look forward to helping you again in the future.Best wishesThe Jacobs Steel team
5/5
GoogleFrom the minute we first made contact with JS they have been nothing but professional. Their knowledge of the market is second to none and their customer service is exemplary. They are always on hand to answer questions and nothing is too … More
1/5
TrustpilotDo not use
I put an offer in on a house and jacob steel never got back to me. I had to chase and got a rude email back from Matt the area manager saying i had won the property but was beratting me about it. Turns out he thought I was another customer and sending me her private details too. When I addressed his rudeness and breach of GDPR shrugged it off like it happens every day and it's no big problem. I wrote an email of complaint and guess who wrote back and closed the complaint. The area manager Matt. They have then tried booking to see my other flats I'm selling through another agency without my permission and even called my estate agents to try and get keys. I was so taken aback by the sheer audacity of jacob steel iv had to reach out to leave this review. They have no idea what they are doing and have no organisation skills. I wouldn't trust them to sell lemonade on a stand let alone a property. Very un trustworthy very un professional
5/5
TrustpilotJacobs Steel -Brilliant all round- delighted- best in Worthing
Jacobs Steel -Brilliant all round- delighted- best in WorthingI have dealt with many agents over the years but I have to say this was the best experience I have had to date. Greg the sales manager advised a sensible approach, highlighting issues that stand out to potential buyers. I felt more than confident in Jacobs Steel hands with regular updates from the highly efficient Laura the branch manager, who leads a real team. With other agents I lost contact with the guys in the office as once the sale is agreed they then refer you to a ‘progressor’ who does not know you, never met you and does not know your circumstances. Jacobs Steel has expert knowledge of the Worthing market, has a good list of potential buyers, a willingness to be proactive and call those buyers and the marketing skills to show your property in the best light. I would highly recommend Jacobs Steel, and have used them for buying and selling.
Dear Mr Shanahan,Thank you very much for taking the time to leave us this wonderful review.We are so pleased to have been able to assist you, and glad you like our personal approach.We look forward to helping you again in the future.Best wishesThe Jacobs Steel team
5/5
GoogleI received an Excellent and honest service from Jacobs steel agencies staff both at broad water road and chapel road branches in Worthing. Laura and Mel were extremely courteous and professionals and I would definitely will rate them 10 out 10.
Hi Reza Thank you for your kind review. We look forward to working with you in the New Year too.
5/5
GoogleOur interaction with Patrick Miller was very nice, he was Professional and reliable and had excellent communication skills
1/5
Trustpilotworst agent I have ever had to deal…
worst agent I have ever had to deal with trying to buy a property. Lies upon lies from them throughout, then I got the inevitable. They vendor has sold to someone else, only to find it still for sale. while under offer, they were still trying to sell it, nothing on their website saying under offer, when I questioned them, the response was 'we on put under offer when it has been agreed', shouldn't it say sold at that point?
5/5
TrustpilotGreat service from start to finish
Great service from start to finish! I would thoroughly recommend Jacobs Steel. They delivered a thoroughly professional service covering all aspects of the process from listing right to exchange. All staff were courteous, professional and well informed on every aspect of the sale at all times. Furthermore, the chasers did a great job in helping to conclude the sale in a timely fashion. Thank you to all.
Dear Mr Nigel, Thank you very much for taking the time to leave us a review.We're so pleased that you were happy with the service offered by our staff and have passed your positive feedback across to the sales progressors. All the best.The Jacobs Steel Team
5/5
GoogleWe used Jacob Steel's services for the first time to sell our property. Libby was incredibly responsive and invaluable in moving the process along. For what turned out to be a quite lengthy transaction the level of service was maintained throughout and we were kept up-to-date. We would highly recommend Jacob Steel as a result and would use them again in the future.PositiveResponsiveness, Professionalism
5/5
GoogleAfter just one week in our new property- disaster hit with an electric issue and I was working in London trying to sort it and felt totally helpless and then TAADAA!! The Wonder Team in Property Management came through for us and were such a massive support! They totally stepped beyond their role and went to check on my partner to make sure she had the support in a ‘Dark’ time. Thank you!
5/5
TrustpilotI fully recommend this agent
I fully recommend this agent p they were the fourth agent to try to sell my flat they were efficient communicative friendly imaginative (with the photos ). When my buyer dropped out on n the day of exchange they found other cash buyers and the help of a sales progressor I .had completed within 6 weeks. Many thanks to Jacobs steel of Shoreham for being such a great team
3/5
GoogleI sold my flat through Jacobs Steel Worthing. We encountered a couple of hiccups, such as the flat door being left unlocked after one viewing and some confusion over the handover with our dedicated sales consultant. Despite these issues, I found the team to be approachable whenever I needed an update. I was also reassured by their close contact with the buyer, which made me feel confident that they were also satisfied during the process.
5/5
GoogleThe Jacobs Steel team are outstanding. From the initial meeting through to the sale of the property, at each stage we were kept informed and advised, nothing was too much trouble. As this was a sale of a property owned by dearly departed family member, the manner in which it was sympathetically and professionally handled by all of the colleagues at Jacobs Steel was very much appreciated. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Wow, thanks Nik, for your brilliant review! We're so pleased you found your experience of Jacobs Steel to be so positive and we look forward to assisting you again the future. Best wishes From everyone at Jacobs Steel
5/5
TrustpilotFrom start to finish the team at Jacobs…
From start to finish the team at Jacobs Steel were amazing. They achieved a quick sale and secured our dream home. They were brilliant at keeping us upto date with what was going on. A special shout out to Libby, Greg and Rachel who were all brilliant. I would have no hesitation in recommending Jacobs Steel. Thank you
5/5
TrustpilotJacobs Steele - Superb stuff from Dom S and team!
Superb stuff from Dom S. They sold the flat - when others struggled. I was kept informed and up to date with process and developments etc. The team were friendly and courteous and professional at all times. 100% recommend these guys - top job - and thanks to Dom and the team.
5/5
GoogleWe rest easy knowing Jacobs Steel are managing our property. As first time landlords, we were naturally quite nervous about letting our property. We got a few different quotes but Jacobs Steel stood out from the start for their professionalism and organisation. They found us the perfect tenant in less then two days. They've also been really supportive throughout the process and really put our minds at rest. The whole team are professional, polite, knowledgeable and really invested in making sure both the landlords and the tenants get the best experience. Highly recommended.
5/5
GoogleLuke was a pleasure to deal with - friendly, helpful and incredibly efficient. He kept in touch and updated me throughout the whole purchase process and thanks to him I'm now happy in my new home.
Hi Mandy, We're so pleased you had such a great experience with our Senior Negotiator, Luke. He'll be over the moon you feel this way :-) If you haven't already, head over to Facebook and like our page. We keep our page engaging and up to date with all the local goings on; plus, we've some exciting news being announced at the end of April and our Facebook followers will be the first to hear about it! Wishing you all the best, The Jacobs Steel Team
5/5
GoogleOllie has been really responsive from the moment we contacted him. He has sorted any issue out efficiently and had followed up all queries immediately. The tenancy process was clear and quick unlike other experiences we have had. I had a problem with a repair on the property and all the team were really helpful, and resolved the issue fully. I would definitely recommend them as lettings agents.
5/5
TrustpilotThese guys were first class
These guys were first class - everything they said they would do they did in a cheerful and professional manner. Leigh Doherty was so helpful, thank you for making the process so easy !!
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