Jacobs Steel reviews

★★★★★ 5/5

Google

As a Landlord of 20 years, I have been incredibly impressed with the responsiveness, professionalism, and value for money offered by Jacobs Steel fully managed property service. Having always managed my own properties, I am now kicking myself I didn't give the headache away sooner. Hayley has been a dream to deal with, taking on all property management tasks/difficulties with charm and efficiency. Thanks to all the team at Jacobs Steel, all of whom are extremely personable, friendly and helpful.

Fiona · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

We had a fantastic experience with Jacobs Steel Findon. Laura, Jo and Holly were brilliant throughout the whole process - friendly, knowledgeable and always quick to reply to any communication. They got us plenty of viewings, kept us informed every step of the way, and handled everything professionally from start to finish. A genuinely great team who really know their stuff. Highly recommend!

Laura · 9 June 2026

★★★★★ 5/5

Trustpilot

Thank you to the whole team at Jacobs…

Thank you to the whole team at Jacobs Steel. A special thanks to Richard for chasing things up whenever needed and helping to get everything over the line. The welcome gift from the whole team was also a really lovely touch and very much appreciated. Great service from start to finish! 👏

Christian · 31 July 2026

★★★★★ 5/5

Google

The most amazing service.worthing..thank you for all your patience, help and understanding. We are well looked after and always treated with respect. Thank you Sophie for all your help keeping things sailing smoothly...much appreciated! Simply the best!🙏🙏🙏 …

W · 16 October 2025

★★★★★ 5/5

Google

I have recently moved into a flat let by Jacob Steele. So far my experience has been nothing but positive. As a single mum with two children and coming from an owned property, I was apprehensive about where I’d be able to let. Will at Jacob Steele was very responsive and helpful, right from the start of showing me round the flat. So far communication has been great. The online system to get me booked on before I moved was easy to navigate through. Since then, Will has been really prompt and helpful when I’ve emailed to ask questions, a great service so far. Thanks everyone at Jacob Steele.

Nicola · 11 April 2025

★★★★★ 5/5

Trustpilot

We had a property on the market subject…

We had a property on the market subject to probate, it was so long and protracted ,the team were absolutely fantastic with us ,they helped to push probate ,were with us all the way, every problem we had they helped to sort out for us ,phone calls to enquirer how we were getting on ,letting us know when they heard from our fantastic solicitor James fletcher,they did all this on our behalf because we live in Spain so couldn’t just pop in with questions or problems ,truly wonderful agents would not hesitate to use them again or recommend them to anyone looking for a professional competent company to sell property, thank you Richard, Dom and the team for everything.

Denise · 11 February 2025

★★★★★ 5/5

Google

I’m very happy with my decision to choose Jacobs Steel to sell our house. The team are friendly, patient and professional, and I truly don’t think we would have achieved the almost asking price with any other agent. Joe and the team worked very hard to communicate with our chain and to push the sale & onward purchase through when solicitors and other agents seemed to be taking a back seat. Thank you to Joe, Luke, Jack, Sam and Amelia for all your help and personal service. I am sincerely grateful.!

Nicola · 16 January 2025

★★★★★ 5/5

Google

I wandered into the JS office on a whim, and the team were absolutely brilliant right from the start. They made sure I saw every possible property option and when I put an offer on my new home, Amelia was on the case straight away. She was always available if I had any questions and keeping me updated at all stages, right through to completion. Highly recommend.

Bob · 25 December 2023

★★★★★ 5/5

Google

I wandered into the JS office on a whim, and the team were absolutely brilliant right from the start. They made sure I saw every possible property option and when I put an offer on my new home, Amelia was on the case straight away. She was always available if I had any questions and keeping me updated at all stages, right through to completion. Highly recommend.

Bob · 17 November 2023

★★★★★ 5/5

Trustpilot

Jacob Steele have recently sold my…

Jacob Steele have recently sold my property done a fantastic job they had a difficult job managing my now ex wife expectations on the value of the property. Matt, dom, sharon and Richard Wetherall have kept me up to date throughout the sale and used there experience to help process the sale and offer great advice through out. I would highly recommend Matt and his team and use them again in future. Mr Cloherty

Martin · 13 December 2024

★★★★★ 5/5

Google

The easiest, least stressful process I’ve ever had with any letting agents! Orchard was extremely lovely at the viewing and throughout the whole process of applying and referencing. The online process to complete all the paperwork was extremely easy and accessible, and I only had to visit the office to pick up my keys. Both Orchard and Will were extremely helpful over email/phone, and it’s given me great confidence in this letting agents that I will be looked after during my tenancy. The flat itself is in absolutely great condition, which is miles ahead of any other property I’ve rented/viewed in Brighton. Thank you for making this process so easy and taking away one less stress of moving!

Francesca · 12 August 2024

★★★★★ 5/5

Trustpilot

Amazing team at the Findon branch

Amazing team at the Findon branch! Jo, Laura and especially Rachel went above and beyond helping us not only sell our house, but get us to completion. We can’t thank them enough. Professional, helpful and caring, highly recommended Jacob’s-Steel Findon.

Claire · 5 December 2025

★★★★★ 5/5

Google

The easiest, least stressful process I’ve ever had with any letting agents! Orchard was extremely lovely at the viewing and throughout the whole process of applying and referencing. The online process to complete all the paperwork was extremely easy and accessible, and I only had to visit the office to pick up my keys. Both Orchard and Will were extremely helpful over email/phone, and it’s given me great confidence in this letting agents that I will be looked after during my tenancy. The flat itself is in absolutely great condition, which is miles ahead of any other property I’ve rented/viewed in Brighton. Thank you for making this process so easy and taking away one less stress of moving!

Frank · 27 July 2024

★★★★★ 5/5

Google

Jack was incredibly helpful and patient with me during the process. I was in a very overwhelmed state trying to move country and got quite emotional and panicky at times and he was calm (but firm!). I had buyers within 3 weeks and completed in approx 10 weeks. A pretty slick process even with a couple of hiccups. Def recommend Jacob’s Steel and by the amount of boards across Worthing and in my road alone, I imagine others would say the same. Thanks to Jack, Amelia and Luke x

Chloe · 25 July 2024

★★★★★ 5/5

Google

The easiest, least stressful process I’ve ever had with any letting agents! Orchard was extremely lovely at the viewing and throughout the whole process of applying and referencing. The online process to complete all the paperwork was extremely easy and accessible, and I only had to visit the office to pick up my keys. Both Orchard and Will were extremely helpful over email/phone, and it’s given me great confidence in this letting agents that I will be looked after during my tenancy. The flat itself is in absolutely great condition, which is miles ahead of any other property I’ve rented/viewed in Brighton. Thank you for making this process so easy and taking away one less stress of moving!

Francesca · 25 July 2024

★★★★★ 5/5

Trustpilot

Best Estate Agency service- Worthing Chapel Road branch of Jacob…

Using Chapel Road branch of Jacob Steele estate agency to move from retirement apartment to ordinary flat. Matt West was the main agent helping me from purchase through to sale. He was always friendly, diligent and helpful. Once I found the right place Matt could be relied Upton to chase things up with others in the ‘chain’ and regularly gave me updates either by; email or by phone. I was never left wondering about progress. Completion did prove longer than hoped due to inefficiency of estate agents at end of chain in Surrey NOT doing everything that Matt did. He regularly went out his way (and not part of his remit) to ring and chase them & even guide them as to what questions they should be asking of financing organisations at the end of the chain! Matt West and all the staff at Chapel Road Worthing branch of Jacob Steele were helpful, efficient and always communicated back to me on any situation. Would thoroughly recommend the if you want to buy or sell a property.

ROSEMARY · 28 October 2021

★★★★★ 5/5

Google

We rented a house with Jacobs Steel for 15 months. Throughout our time there we found them to be approachable, efficient and friendly. Messages were always relayed and someone always phoned back if they weren't able to help immediately. They communicated issues swiftly to the landlord and got them resolved promptly. Well done Jacobs Steel and a big shout out to Leigh-Anne who we primarily dealt with. She was a star!

Alison · 26 November 2024

★★★★★ 5/5

Trustpilot

A fantastic first-time buying experience!

A fantastic experience throughout the process as a first time buyer. The Worthing Sales and Progression teams kept me informed of proceedings as and when necessary and any queries I had were looked into and clarified in detail. Great communication throughout and a friendly, reliable service. Particular thanks to Rachel Goff who oversaw my buying journey through to completion. Thank you Jacobs Steel!

Emilio · 10 March 2025

★★★★★ 5/5

Google

As much as looking for a place can be stressful, it was made so much easier by the agents at Jacob Steel and especially Will. I can’t thank Will enough for everything he did. His advice, his honesty, supporting me through the whole process and answering the questions. I think also the patience that Will had with me. If you want an honest, patient, customer focused and supportive estate agents, then give Jacob Steel and visit. Thank you Will for your honest advice and support, I couldn’t recommend Jacob Steel enough. Thank you to all the team and Will.

Matthew · 25 June 2024

★★★★★ 5/5

Google

I dealt with Will, Ollie and Natalie and they were efficient, friendly and quick to respond to any queries when I rented out my property for the first time. They were informative and organised, sorted out the professional certificates and tenancy agreement, making the whole process run smoothly, relieving pressure on me. Great service, impressed by the team's professionalism. Also good value for money and they found me some lovely tenants the first time the house was advertised. Highly recommend.

Esther · 25 June 2024

★★★★★ 5/5

Google

The service offered by Jacob Steele has been brilliant. Their marketing skills, communication and attention to detail is second to none. The property sales industry is one that can often rely on outdated sales techniques and clunky patter but Jacob Steele really could not be more different to this. They understand the market and offer a customised service per client. I dealt with the same agent throughout and Amelia is warm, personable, charming and funny - the perfect person you would want selling your home. Her communication with me has also been spot on, dealing with a tricky issue with professionalism and grace. Don't bother going to anyone else if you're looking to sell a property during these tricky times.

Suzie · 7 June 2024

★★★★★ 5/5

Google

Jacobs Steel dealt with my sale in a very effective and efficient manner. They were on the ball and very focussed for each part of the process, and chased other involved parties when they were slacking. Matt West was super helpful, and was constantly liaising and pushing solicitors to get to exchange and completion. My only regret is I didnt come to them first when I put my property on the market at the start of the year. Highly recommended.PositiveProfessionalism

MARTIN · 15 June 2021

★★★★★ 5/5

Google

Outstanding customer service! Libby Horner was the main negotiator during the sale of my flat. Libby is knowledgeable, assertive, organized, polite, a great listener, very responsive, reliable and definitely the best negotiator I have ever seen! Libby can adapt to any change of circumstances extremely quickly and come up with the perfect solution in no time. I'm truly impressed with the way she negotiated the price of my flat, while being very assertive and extremely polite to my buyer at the same time. Libby always replied to my calls and emails promptly, she always kept me updated. Very rarely you come across a member of staff able to achieve that level of excellence, she is a credit to Jacobs Steel!

Glo · 15 June 2021

★★★★★ 5/5

Google

Thank you to the entire Jacobs Steel team for making the home selling and buying process as smooth as it could be. The whole team were fantastic - professional and personable, starting with Luke who helped us find the property we ended up buying and helping us start the sale of our existing property; Jack, Ameila, Sam and Salina who assisted with the sale of our house. Particular thanks to Rachel who coordinated everything through the chain once figures had been agreed, thank you to Joe to for your help in getting over the line too. Highly recommended, professional, reassuring and service with a smile. 10/10!

Ali · 15 May 2024