Cubitt & West West Worthing reviews

★★★★★ 5/5

Google

Viewed a few properties with C&W, met with Alice and the team. All of whom were very helpful, knowledgeable and enthusiastic and it was a pleasure working with them. Would highly recommend.

Karen · 10 September 2026

★★★★★ 5/5

Trustpilot

The team was super helpful and made the…

The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.

Milana · 27 September 2026

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 5/5

Google

I have dealt with Cubitt & West for a number of transactions over the years and Alice is an absolute Superstar when it comes to knowing ALL the information necessary for the property I am viewing to purchase, as well as the current market conditions and the correct pricing strategy if I'm selling. I ALWAYS recommend Cubitt & West as one of the best agents in the area.

Laetitia · 1 November 2025

★★★★★ 5/5

Trustpilot

I want to thank Luke and Alice

I want to thank Luke and Alice, from the Worthing branch, for all their support and help that I received when I was looking for a property. They been amazing.

Juampa · 22 August 2026

★★★★★ 4/5

Trustpilot

Passionate and informed

Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price

Mr · 4 October 2026

★★★★★ 5/5

Google

Our house wasn’t selling with another estate agent, so we switched to Cubitt & West, and now it’s under offer! Amy has been fantastic throughout: professional, friendly, and always quick to respond to our calls and questions. She kept us well informed about viewings, offered great advice, and made the whole process much smoother. We feel very lucky to have had her as our agent.

Ray · 8 November 2025

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Google

I’m selling my property through the Pulborough office, assisted by Amy McCelland, now part of the Worthing team. Through a difficult sale when I lost my first buyer Amy was brilliant, keeping in close contact, giving me reassurance through all of that period and helping to make it a much more positive experience. I can only say that Pulboroughs loss is Worthings gain.

John · 8 November 2025

★★★★★ 5/5

Trustpilot

Very professional very friend very…

Very professional very friend very knowledgeable Zoe made me feel very relaxed and at ease with the whole experience

Sam · 7 October 2026

★★★★★ 4/5

Trustpilot

Very nearly five stars

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Mike · 7 October 2026

★★★★★ 5/5

Trustpilot

Proactive and organised estate agents

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

Emma · 24 September 2026

★★★★★ 5/5

Google

I have bought and sold a fair few houses over the years…and Alice is always my go to. Alice’s superpower is seeing your home and immediately knowing your buyer. Not only that, Alice really cares about her clients and helping them during challenging situations and markets. I wouldn’t want to use anyone else. Thanks Alice! Amanda

ORANGE · 1 November 2025

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of meeting James when I had to put my house on the market. James was very polite, and offered the best advice for the quickest sale. He was always on hand for any queries I had. Then I met Luke the senior sale advisor. Very friendly, sharing a laugh during the toughest time whilst remaining professional at all times. Again nothing was too much trouble. I would strongly recommend this team to help with you with the sale of your property, or even if you are looking to buy somewhere. Thank you to the whole team at Goring Road branch. Lesley

Lesley · 11 October 2024

★★★★★ 5/5

Google

Olivier, Alice and the team are Excellent. All the staff are so on your level., nothing is too much trouble. You get such a welcome when you visit their office, infact, I would like to work there myself. Would definitely recommend them 100%.

Julia · 8 November 2025

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Trustpilot

Wonderful team of people

Wonderful team of people. Everyone in Worthing office absolutely amazing when we sold property. Friendly, honest, efficient, communicative. 5 star( and more ) review already left. Exactly the same level of excellent service when we were buying. Unfaultable.Garry in Brighton office was helpful, knowledgeable, honest, available. Cannot recommend this company highly enough.Thank you.

Alison · 22 August 2026

★★★★★ 5/5

Google

Great staff and excellent service .. kept informed all the time and information given was first class AI was excellent and sure it helped with sale and Video first class .. thanks Tony , Oly .. Lisa

Mickieb · 9 December 2025

★★★★★ 5/5

Google

Oliver and Alice at Cubbit and West have been very professional and enthusiastic throughout our sales process. I was particularly impressed with their different approach to marketing our property which resulted in a great outcome- finding perfect buyers for our lovely house. Many thanks both of you!

Martin · 10 September 2026

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026

★★★★★ 5/5

Trustpilot

I don’t even know where to begin

I don’t even know where to begin. Our huge thanks go to Julie Bramble for her patience, understanding and just relentlessness even when we felt like giving up. She was just the light at the end of the tunnel and I will forever be grateful for her help and kindness throughout this process. If you’re a buyer/seller and Julie is the person in charge of your file, let me tell you something: YOU WILL BE FINE! Thanks so much!!!

LW · 21 July 2025