5/5
GoogleHad a couple of viewings today with jasmine and she was absolutely great. So personable and made the whole experience enjoyable! Couldn’t recommend more
Trusted Agent profile · Worthing
Cubitt & West West Worthing reviews
★★★★★
226 reviews across 2 platforms
Unit 1 Brooklyn Chambers, 11 Goring Road, Goring-by-Sea, Worthing, BN12 4AP, BN12 4AP
Part of Cubitt and West, see every office.
Cubitt & West's office in Worthing, at Unit 1 Brooklyn Chambers, is rated 4.6 out of 5 across 226 reviews on two platforms, including 108 Google reviews rated 4.4.
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Reviews
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat customer service from Sales Progressor
Really pleased with all the help from Sales Progressor Julie. She was great with keeping us updated and explaining everything we needed to know along the way. Thank you for all your help Julie!
5/5
TrustpilotWe really had a great experience as…
We really had a great experience as communication all through the process was fantastic. They were always readily available to answer all our questions when they arose.
5/5
GoogleIn our current house purchase, Messrs Cubitt and West have been our estate agents. We would like them to know how impressed we are with their service, their promptness in communication and their bright and cheerful manner. We have been extremely satisfied with the results they have obtained and the advice given to us. In particular, we would mention James Sinnott, the manager, and his team comprising Tony, Sarah, Luke, Lisa and Oliver and each one of these has in turn been most helpful towards us. All in all, we would recommend them most highly as a firm of estate agents.
1/5
GoogleIt was stressful experience. Your information will be shared between mortgage advisor and eatate agent, and then the deal will be withdrawn in order to bring the price of the property up to a maximum they aware you can afford. Then they will “forget” to inform you that your sales progressor is off sick for three months and there is nobody else dealing with your purchase. Also when the sales progressor will come back, they will start stress you out will all papers to be ready yesterday. And if your mortgage offer just expired while being in the deal, then will request your new one to be ready now. And while them being aware that your mortgage is with bank and waiting for confirmation, they will sneakely put property back on the market without informing you about it. Once you randomly find this out, they will “reassure” you that there are no viewings booked for this property. And your purchase might take 7 months to be completed. If I could give them 0 star, I would, but sadly there is no such an option.
Agent replied · 23 October 2024
Dear Marina Thank you for your feedback and we are sorry to learn that there were difficulties experienced during your purchase. Please be assured that the mortgage advisor did not share your maximum budget with the sales team. Our seller wanted to achieve a higher price therefore C&W were obliged to ask if you wanted to increase your offer, which you agreed to do. Unfortunately the sales progressor had to undergo surgery and was away for 7 weeks. We are sorry if this affected our contact during this period. On her return she encouraged you to extend your mortgage offer to reassure the seller however, because you wanted to wait for replies to enquiries beforehand, both C&W and your solicitor openly informed you of the seller's instructions to re-market the property. We understand that delays are always frustrating and pleased to learn that your purchase went through successfully in the end. If you would like to discuss your experience further, please contact our Customer Relations team on 01702 540802. Kind regards Cubitt & West
5/5
TrustpilotThey always explain everything clearly
They always explain everything clearly, highlight the key points, and do everything very quickly. Thank you.
4/5
GoogleMel was always working and got a lot of viewings for my flat. Lisa took over from Sarah and both worked equally hard to get the deal through.
Agent replied · 23 October 2024
Hello Jeremy, Thank you for leaving us your feedback! Best wishes, Cubitt & West
5/5
GoogleWe (family), used the West Worthing branch of Cubitt & West for the sale of our late mother’s house. From the initial valuation for probate purposes up to the house sale being completed, we found working with them a seamless and stress free experience. They recommended using the Modern method of auction as the success rate for completing the sale is so high, compared to the traditional way of selling where sales regularly fall through prior to exchange. Although this selling method is not for everyone, it was ideal for what we wanted to achieve, as the buyer has to put down a non refundable deposit once their offer is accepted, which also covered our estate agent fees. We were very impressed with the marketing of the house by Cubitt & West and the fact they organised and attended all the viewings for us as we were not local to the area. We were kept updated after each viewing took place and provided with feedback from the prospective buyers, this was done via email, telephone call and the use of an online Dashboard set up for us by the branch. We thoroughly recommend the services of Kevin and the rest of the team at the West Worthing branch of Cubitt & West, who we all found to be friendly, helpful and very efficient.
5/5
GoogleThe selection of properties is close to my liking, as for their recommendations through the email service is very close to what I am looking for, in other words the staff is quite perceptive to clients’ needs. Friendly, flexible and very helpful staff. One doesn’t feel under pressure while viewing property and the staff makes every effort to feel at ease. Although this review is for viewing service and I am pretty sure they will get me the same service if buying a property. I feel I should give credit for the very good customer-focus service to individual staff in particular Ms Kate Hart and Mr John Dale.
5/5
GoogleTony Dicker at Cubitt and West gave me great advice about selling my flat. He was really professional and knowledgeable about the local housing market and I can't thank him enough for the service he provided.
Agent replied · 23 October 2024
Hello Deborah, Thank you for your lovely review. We're glad to hear that Tony provided you with such professional and knowledgeable advice about selling your flat. It's great to know you had a positive experience with us. Best wishes, Cubitt & West
5/5
GoogleI've just brought a flat from cubit and West and the service has been amazing, we would like to especially say a big thankyou to alfie walton who shown us around and then help us all the way though the sale and even with help after we purchased the flat along with john dale we would definitely recommend this estate agents to either sale or buy from thanks to all the team from becky and Marc
5/5
TrustpilotJo was possibly the nicest estate agent
Jo was possibly the nicest, honest estate agent I have worked with.. Jo was realistic and honest with the evaluation and keep contact with us throughout the process.
5/5
TrustpilotProfessional & Empathic
From the beginning Emily Jones provided outstanding service to the end where Rachel-Grace Laker provided equally outstanding service.
5/5
GoogleI have had a wonderful experience dealing with Mr Tony Dicker. He is always professional honest and very reliable. I cannot fault his service and I would recommend him very highly.
Agent replied · 23 October 2024
Hi Olivia, Thank you for leaving a review! It's great to hear how wonderful your experience with Tony has been and how professional and reliable you've found him to be throughout. Best wishes, Cubitt & West.
5/5
GoogleNothing but praise for James, he helped us through the sales process from start to finish. His communication was first class especially at the end when waiting for solicitors to get there act in order!! We are not moving anymore but if we did we would go to James.
Agent replied · 23 October 2024
Hello Thank you for taking the time to leave a review. Many Thanks, Cubitt & West
5/5
TrustpilotHuge Thanks
I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
5/5
GoogleThanks for all your help over the last few months Luke Blows! We were really happy with the service that you gave us! :)
Agent replied · 23 October 2024
Good Morning James, Thanks for your review, we're delighted you're happy with our service! We'll be sure to let Luke know. All the best, Cubitt & West
5/5
GoogleWhilst they didn't get the sale I'd recognise Tony and James as true professionals within the industry. Recommended .....
Agent replied · 23 October 2024
Hello Paul, Thanks for your review, we're delighted you're happy with our service. We're honoured to hear that you would recommend our services to others. Best of luck, Cubitt & West Worthing Estate Agents
5/5
TrustpilotVery good experience
5/5
GoogleRudy Heaseman - Very professional, knowledgeable about area, intuitive, polite, helpful and has a passion on what he does
Agent replied · 23 October 2024
Good Morning Claire, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass this on to Rudy for you. Best wishes, Cubitt & West Worthing Estate Agents
5/5
GoogleWe have just sold our home through the west Worthing Cubitt and West office. I must say we were so very impressed with the service we have been given. Kevin the manager is very impressive, but a special mention goes to Sayde, he managed to get us over our asking price and was always there is we needed anything, the sale only took 11 weeks from sale agreed to completion. Thank you so much.
5/5
TrustpilotFriendly
Friendly, helpful and really seemed knowledgeable of the local market
5/5
GoogleWe found John to be a very understanding genuine and helpful guy. He guided us though the sale of our house getting an amazing price, thank you so much
Agent replied · 23 October 2024
Hello David, Thank you for leaving us your feedback! Best wishes, Cubitt & West
5/5
GoogleI haven’t found a property yet, however the whole team at cubitt and west have been brilliant at assisting me with my and my partners search. They have shown me multiple properties, and notified me when new properties come to market that I would be suitable for me. Overall just a delightful experience dealing with the team in Worthing.
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Tell us what you need and we'll put you in touch. Cubitt & West West Worthing hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worthing.
