St Modwen Homes Worcester reviews

★★★★★ 5/5

Trustpilot

Buying a property as first time buyer…

Buying a property as first time buyer was daunting enough without adding in a global pandemic. However the sales team at st modwen ( Teresa and Lisa) could not have done anymore to help. They even coped when I had a mini meltdown over valuation issues.

Chris · 9 April 2021

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOIDWe bought our house and for the first year things were ok. They kept the area tidy while they were still selling houses. Now the houses are sold they are now using it as a drive through for site traffic and it is literally a building site again. The roads covered in mud and our cars are not able to park on the road if we don’t want them covered in dirt and mud from tippers and JCB’s. The customer services don’t phone back when promised and just constantly play dumb to everything. I cannot advise people enough to stay away from st modwen. The people running the company are not fit to dig holes let alone run the company.

Paul · 10 October 2020

★★★★★ 1/5

Trustpilot

Avoid avoid avoid! Especially in November

Avoid avoid avoid!! Been in a property at Weogoran Park for over two years, we have had well in excess of 200 snags and some still remain outstanding. The house was rushed through to meet their financial year end targets which seems to be a common thing within St Modwen so avoid completing around November. The inspections before selling werent completed properly and the plumbing thats supposed to be tested before wasnt done so when we moved in water leaked through the ceiling. The customer service team are abysmal, they tell you the snags are logged and passed onto trade but they sit on them for weeks at a time, I have seen proof from trades when they arrive of when they are passed the issue and its not when you log it. Some really basic errors were made in building it, plumbing back to front under sink, water leaks, lots and lots of plaster cracks caused by trying to dry the plaster too quickly to complete the house sale.I know of other houses that have also had exactly the same issues with rushed unfinished houses to meet their year end targets, this isnt exclusive to this site.I cant recommend them at all, the quality of the build was awful, customer service is awful and the management within the company dont care about your issues when you meet with them and try to fob you off and call over 200 snags issues that occur that they fixed, well firstly they are legally obliged and secondly you havent fixed them all as plenty remain outstanding.Also as others have mentioned the roads are not done at all resulting in pot holes and high kerbs that cause vehicle damage and are trip hazards.

H · 19 August 2020

★★★★★ 2/5

Trustpilot

We bought a house as first time buyers

We bought a house as first time buyers, the sales experience was initially OK but they got nasty toward the end when it was progressing fast enough for them. ( We were using their recommended and partly paid for solicitor -never do that). Customer service is awful its been 2 years and still awaiting snags to be addressed. The head of the Customer service is more interested in telling about his career than listening to you concerns, Very arrogant and rude. A tinge of racism and classicism is also present throughout. I will just list some of the other problems below. Lastly, the pros are the house is nice and things have improved slightly after heavy fighting, 3 employees were helpful and their own repairmen are excellent. The house is modern, bright warm and with a nice garden, structurally sound but I would say by a St Modwen second hand that way you get a lovely house and none of the aggravation of snagging and fighting.Glass, construction waste and no topsoil in the back garden (supposed to come turfed)Gas leak from hob not properly connectedElectrical faults, some things not to codeMissing safety, warranty and inspection documents padded with certs from erroneous other plots too look like it thereRushed demo and snagging process, discouraged from snagging altogetherDiscourteous, slow customer serviceMaking things worse after fixing/ or creating new minor problems not reported to make it seem like they are helping but really just delaying and distracting from actual snagsA 2-meter square hole in 1 st floor bedroom was made to pass material through during construction, they just carpeted over itCrooked dry wall and render making windows look unevenPoor sealant Leaking sinks, tubs, showers, and poor plumbing, rubble in water pipes which they blamed on the council?Split timber or bowed metal framing in the attic, bathroom and interior wallsFaulty doorsMassive holes behind radiators and toiletsTried to get us to go away with £1000 cheque and to sign an NDAManagement fees taken in error, too much at a time or not at allPay council tax and mgmt fee yet no one can fix road sign issues or lack of traffic safety/calming measuresNo roads or surface water drainage (despite paying for it ) for 8 months after last house finishedChange deed plans after completion creating 17 month hold up at title office and saddling ownership of shared driveway on us as opposed to the mgmt. companyConsistently trying to wiggle out of planning conditions for the estate, like affordable housing, providing parks, roads and shops.All interior doors were discoloured crooked and or bowed.

Jw · 12 August 2020

★★★★★ 1/5

Trustpilot

Would not recommend!!!!!!

This was supposed to be a move to a new home, at Banbury Place, Wolverhampton, simple and straight forward they say d and a great move in date with all works completed by July, but then moved to August, September, October and now November. It appears they want you to sign, thinking your going to be in within around 12 weeks, then the dates just keep on moving back. Contracts and Mortgage will be sorted out and no problem issues, yet from our side no issues, but the mortgage provider and contracts still not available. Sales team as per other reviews, depends who you speak to and what your then told. A lot of the time they advise you what they think you want to hear from them, which is totally far from the truth. Be aware also of the extras. Do not pay unless they have the contract signed with you, as they then want to retain payment for goods if you have to withdraw from the purchase, due to the issues of dealing with them. I would also not go with the mortgage advisers they use, trying to get responses, or returned calls and you end up doing all the chasing around for answers and responses. Solicitors, the same. Your forced down this route, but it’s far better to have to pay and get a good service, than again having to chase up and keep on to them, rather than them providing updates. They provide sales team members, who have been there a few weeks, with clearly not enough training and knowledge of what is actually going on. Not fair on the employee, and definitely not fair on customers who are investing in a property at the site. This is not what I wanted to be writing, as having listened to the sales team on the day we paid the deposit, everything was supposed to go smoothly and there would be no issues. Far from it! Personally no I would not recommend this company at all for purchasing a property. You ask them to be open and honest, yet it just gets worse and worse every time your having to chase someone up. Let’s see how my dispute goes with them and further review will be completed.

Mr · 27 July 2020

★★★★★ 1/5

Trustpilot

Misleading and not straightforward as they make out

Very disheartening as im not allowed to reserve plots, nor take advantage of early bird reservation, although its listed on their website, and part exchange isn't as straightforward as listed on their website. Misleading information is against the law and i will be investigating it further.Customer service team are quite friendly but unknowledgable, iv been told 3 different things by 3 sales staff.My husband is a keyworker and we were told we would have priority and some better benefits but again no further information was provided.Iv also been called Mrs Kaur, which I do not appreciate as my name is not Mrs Kaur, another thing I'm looking into further as im sure no where in my application I had put Mrs Kaur.My time has been wasted which is quite unfortunate as I was very interested in moving to one of the St Modwen plots at Banbury Place Wolverhampton.

Sonia · 25 July 2020

★★★★★ 5/5

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Ashley & Gabrielle at St Modwens Heathy…

Ashley & Gabrielle at St Modwens Heathy Wood, were super friendly and efficient with all my questions when I moved in.

Jade · 30 November 2023

★★★★★ 2/5

Trustpilot

Below average and long list of snags

Interesting company to deal with it if you have time and energy. They do not seem to have effective systems and procedures in place and you are required to follow every step during the transaction and building completion. Once the property is certified by NHBC, they start claiming that house is ready to move in. Unfortunately, this means you have to accept an unfinished building (missing connections, a garden without turf, incomplete tarmac). I believe they have approachable people on the ground but the company is lacking best practices and standards for their consistent operation. In my experience, they should work on improving their procedures and finished build quality. High-level management should focus on the development and deployment of a consistent company culture around universally accepted business practices. Also, we got a professional home snag report, that found out over 170 snags in addition to 50 snag points that we identified after first look around in the property. Once, we submitted the official home snag reports to them, they decided to own the responsibility of low quality work. I hope they will fix it within reasonable time frame.

H · 9 June 2020

★★★★★ 5/5

Trustpilot

The staff at Kiln gate are so…

The staff at Kiln gate are so professional and diligent in their jobs, i must say that their is an excellent team work spirit among the staff and I would not think twice to recommend St Modwens to friends and family

Yetunde · 14 December 2021

★★★★★ 3/5

Trustpilot

A good location

I've visited Victoria park development 3 bed showhouse.It was absulutely beautiful the colour scheme in the bathroom and all around the house, plus, matching towels they put in bathrooms, make it more welcoming and inviting, but what's beyond this. It's only a showhouse.The house is quite small, has a low celing , rooms are so tight, very near to each other upstairs. Ther's no wardrobe spaces in 2 rooms out of three, the house doesn't have utility room or the dining room such as. and the kitchen isn't big enough to incorparate the dining area for the whole family.As the house looks lovely, with high quality workmanship skills that were obvious feature but house small for a family living, not sustainable in the long run.what about utility room? wardrobe? people will be sitting on top of each other there because of lack of space for children to play, do homework or anything like that. For all these reasons we decided not to buy the house.i think modern developers should start building houses with bigger rooms, with the utility room. Having said that the house had a good size corridor.

Nina · 3 June 2020

★★★★★ 1/5

Trustpilot

Need to improve organisation and customer focus

We are in the process of buying a residential property from St Modwen Homes and our experience is below to any form of satisfaction. During the initial information sharing meeting, the sales person gave us wrong information regarding the estate management fee and management company structure. It was told that the estate fee is capped but when our solicitor investigated the matter, he discovered that there is no cap on this fee and any potential increase is defined as within “fair and reasonable grounds”. When we contacted the sales representative, she said that this was what she was told by the technical team and she was not aware of uncapped management fee. As you will imagine, we already put a reservation fee and induce payments for mortgage and our solicitor. If we were provided with correct info during the reservation, we would not proceed the purchase and eliminate spendings. Based on this experience, just be aware that you might experience a mis-sold selling practice. Also, they lost their 5-star customer satisfaction rating in NHBC, which is an indicator of decreasing performance in customer interaction. Unfortunately, their build quality and organisation structural is lower than their well established competitors in the market place. Maybe it is better they should keep focus on their commercial property side instead of residential property business? Clearly they do not know how to handle this business.

Smith · 28 April 2020

★★★★★ 5/5

Trustpilot

Excellent experience buying our new…

Excellent experience buying our new home.St Modwen were so helpful and couldn’t do enough for us.The quality of our new home is amazing.

Claire · 26 September 2023

★★★★★ 5/5

Trustpilot

New build purchase

From the start of my new build purchase the staff were courteous and efficient. Everything has gone according to plan and they have provided regular updates on how the build is progressing. The architecture of both the building and site seems excellent.

Peter · 24 September 2021

★★★★★ 4/5

Trustpilot

Today paint work was professional

Amir · 17 September 2024

★★★★★ 5/5

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Cofton Plot 27

We have had great time from the start with St Modwen. Everyone we have dealt with has been amazing.

Emma · 15 December 2023

★★★★★ 5/5

Trustpilot

I'm so happy I met St.Modwen Homes

I'm so happy I met St.Modwen Homes I saw their advert on Facebook and I sent message to show my interest in the new home.I got 100 support Excellent communication skills from sales representative.I will recommend them for friends....

Temmy · 18 January 2022

★★★★★ 1/5

Google

Customer service is diabolical. Happy with my home but there are unresolved issues that St Modwens are constantly palming me off about. This site will stay in a massive state for years to come be warned. It's also a fact to point out you are next to a traveller site, this may have been unmentioned by your charming sales rep.

Poz · 25 March 2023

★★★★★ 5/5

Trustpilot

Great experience

I’ve only had one or two minor problems with the new house and the St Modwen team have resolved these issues straight away.

Customer · 6 August 2023

★★★★★ 5/5

Trustpilot

Sales office colleagues are very…

Sales office colleagues are very professional and friendly. They also do their best to help the buyer. I hope the purchase process will go well to completion.

Reza · 11 April 2023

★★★★★ 1/5

Trustpilot

Shambolic aftercare

Communication during aftercare is embarrassing and shambolic. The house is absolutely fantastic but getting a response from the SW Customer Service team is impossible; I have been chasing issues for over a year now and still cannot get a simple response to a genuine enquiry. Based on the home we got St Modwen are fantastic and I cannot recommend them enough. Based on the aftercare I would advise caution and steer well clear entirely.

Baz · 30 April 2021

★★★★★ 5/5

Trustpilot

So happy! Great Customer Care!

Couldn’t be happier with the service and process of buying a home with St Modwens. Everyone has been ever so helpful, lovely and kind. Thank you for making my first home purchase stress free and straightforward! :)

Mai · 4 March 2022

★★★★★ 5/5

Trustpilot

So happy! Great Customer Care!

Couldn’t be happier with the service and process of buying a home with St Modwens. Everyone has been ever so helpful, lovely and kind. Thank you for making my first home purchase stress free and straightforward! :)

Mai · 4 March 2022

★★★★★ 5/5

Trustpilot

Really helpful team

Really helpful team, the house is amazing, we fell in love with it at first sight, Olivia and Aaron at Branston Leas site have been extremely helpful as well.

Rodica · 30 January 2023

★★★★★ 5/5

Trustpilot

We have been very impressed with the…

We have been very impressed with the service we have received and absolutely love our new home! As expected there have been some bits of “snagging” and these have been dealt with quickly. Would highly recommend!

Rachel · 13 April 2022