Trusted Agent profile · Worcester
★★★★★
1,056 reviews across 2 platforms
Taylors Lane, Worcester, WR5 2PE
St Modwen Homes's office in Worcester, at Taylors Lane, is rated 4.1 out of 5 across 1,056 reviews on two platforms, including 23 Google reviews rated 3.4.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant works by Richie
I had had Richie from StModwens come to sort out all most of my issues at my home and he has always been absolutely brilliant. He is reliable, great customer care, trustworthy and delivers a high quality finish to all his works.
Hi Emma, thanks for reviewing your experience with us. It's great to hear such positive feedback. We wish you the best of luck Thanks, Lydia
5/5
TrustpilotNew Home
Just got into my new home through St. Modwens. I think they are the best especially for first time buyers like me. I can tell you for free that the process till you get your keys is smooth and their services are top notch. I'd recommend them and for me it's a 5 star delivery
Hi! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lucy.
5/5
TrustpilotShirley was absolute excellent and made…
Shirley was absolute excellent and made the whole process of selecting our dream home easy! Could not praise her any higher.
Hey Adam, we are happy to hear that you've had such a good experience with us so far. Your feedback is really appreciated, Lydia
1/5
TrustpilotSales teams are dishonest
Sales teams are dishonest. They promise a lot of customer service for 2 years when buying the property. Once customers have bought the property, no one replies on time, no one resolves property issues. Please be careful.
Hi Ali, we're very sorry this has been your experience and will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details and we can investigate this further for you? Thanks, Lucy.
1/5
TrustpilotWhat to expect when buying with St Modwens…
What to expect when buying a house from St Modwens - Disgusting customer service. - Terribly finished product. - Constant chasing. - Lengthy and stressful remediation. - Short term ‘patch up’ solutions. If you value your time and money DO NOT buy a house with St Modwens. What’s worse then the quality of their finished product is Moodwens disgusting customer service. Now this is not the fault of any specific individual but the company itself. Since we moved into our new home we have been passed onto 5 different customer service advisors, each one was given no handover information about the outstanding issues in our property. Not to mention the 3 site managers they had whilst building the reminder of the plots, who we initially were told to raise issues to. We later found out issues which were raised to the site manager were never reported formally. I find it absolutely appalling that every time I raised a new issue, followed up on an existing issue or provided pictures the correspondence was lost on their end. How does this company function?! No wonder you have such a high staff turnover. Modwens have no idea what contractor they used for our house and so they either send over contractors that have nothing to do with the issue that was raised, or somone who will (quite literally) patch up problems instead of fixing them. They either send contractors to my house without letting me know (thank you ring doorbell!) or when I do arrange appointment and take time off work to make sure I’m at home to accommodate builders, no one attends! We have chased, and waited almost 2 years for big issues to be fixed, like the balcony that’s leaking into our study ceiling (Modwens painted over the water stained ceiling TWICE instead of trying to rectify the real issue), the terribly fitted guttering that’s keeping us up at night by letting rainwater crash into the canopy above our front door (which as a result has started to crack and leak!). The back door which was ‘fixed’ at least 3 times. The light which tripped our entire house because it was full of water, clearly not quality or safety checked. The waterlogged garden which has now resulted in mould growing up the side of the house and fences. The carpeting which we paid extra for which is already fraying, hasn’t been tucked in placed and is coming out in lumps. Just to name a few. As for the carpeting, my parter hasn’t suffered from Asthma for over 20 years but as soon as we moved into the house he had to start using an inhaler. This is absolutly due to the carpets that Modwens had installed, which we were told were hypoallergenic before purchasing! as well as their lack of dust suppression during construction which covered our entire house, cars, vents in thick yellow construction dust for over 12 months. Our next door neighbours have experienced the same issue with their health and the carpets and have been ignored by St Modwens. We’ve had to get the carpets professionally cleaned at our cost to get rid of the dust. After visiting a doctor my partner is now having to use inhalers daily and we are seriously considered moving house to improve his health. As expected when this was raised to Modwens they did very little other than apologise and offer to pay us for the cleaning, which they never did and we’ve had to cover the cost of professional cleaning required.I wish this was a stand alone issue that only we were experiencing, but our neighbours have also had the same experiences and continue to fight Modwens to get issues fixed with their houses. So if you value your health, time and money stay away from this company!
5/5
TrustpilotIt's a bit soon …
It's a bit soon to give a review as I have just reserved awaiting my mortgage in principle, however Helen at the taunton branch couldnt have done any better lovley, approachable knowledgable lady told me exactly what to do next being the first time I've purchased a house, with regards to how St Modwen homes perform after sales and the house its self we will see
Hey, thank you for taking the time to review your experience with us so far, we really appreciate it. Many thanks, Lydia
5/5
TrustpilotAustin View, an impressive apartment block
We have watched the making of Austin View from our balcony at the Longbridge ExtraCare Retirement Village and were so impressed by it that my partner and I decided to invest our nest egg into Austin View as a lettings property. We hope that whoever makes it their home will enjoy the local facilities as much as we do and really love their impressively beautiful new home
Hi Janet, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us and lovely hearing about your buying journey with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Thanks, Lydia
5/5
TrustpilotDave Powell - A Great advert for service at your company
Great experience with Dave who came to work on some insulation for us. He was prompt, polite, extremely tidy, informed us about each process as it was being done. Extremely thorough making sure everything was to our satisfaction. Works well with the team at the South West division as once informed they got the ball rolling and arranged everything.
Hi Nicola, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on to the employee mentioned. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotI moved into my house recently in…
I moved into my house recently in Uttoxeter (bramshall meadows) everything has gone quite smoothly. The staff have been brilliant and very helpful. Found a few snags as expected but Bob Jarvis the site manager has sorted these out very quickly couldn’t speak more highly of him. Very professional! Highly recommend ST modwen homes for anyone wanting to buy a new house!
Hi Ryan, thank you so much for taking the time to leave us a review. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best. Thanks, Lucy.
4/5
TrustpilotEverything from the beginning to the…
Everything from the beginning to the completion date was explained well and professionally. Apart from one thing when I had problems with my mortgage lender. I was told my house could be put back on the market for not having the money on the original completion date. Even after I had paid the deposit for the house. And then there didn't seem to be such a push for another month after that
Hi Chris, thank you for leaving us a review. We are glad you have had a positive experience with us. Thanks, Lydia
1/5
TrustpilotI put down a reservation fee £500 for…
I still haven’t received my money I have written about this to my MP about this sharp and illegal theft I put down a reservation fee £500 for kiln gate development I changed my mind and ask for refund till date i still don’t have my refund. It’s going to two months now. When I call staff either don’t pickup or they lie about sending cheque in the post
Hi, we're sorry to hear this. I have spoken with the sales manager at our Kiln Gate development and we would like to request some further details from you if possible? Please could you email sales@stmodwenhomes.co.uk with your contact details so that we can pass these over to the relevant manager who can give you a call to discuss this further? Thanks, Lydia
5/5
TrustpilotLovely designed homes
Lovely designed homes. Exceptional Customer Service and support during the buying process and most definitely afterwards. Customer Service team at development regularly check all jobs required are completed and just generally check in to make sure all ok. Not had that before from other companies. Sue Plot 27, 4B Meon Vale
Hi Sue, thank you so much for taking the time to leave us a review. We love hearing that the team at Meon Vale have helped make your home buying experience a positive and exciting one! We'll be sure to pass your feedback on to everyone. Wishing you all the best in your new home! Thanks, Lucy.
5/5
TrustpilotExcellent Maintenance Services
Would like to extend my heartfelt appreciation to Mr Rob Wainwright and Mr Matt Trevor of St Modwen Homes who did an excellent job in repairing my kitchen drawers this morning.
We're so glad to hear about the excellent service you received from our team. It's wonderful to know our employees are making a positive impact. Wishing you all the best, Thanks, Lydia
5/5
TrustpilotGreat experience
Great experience, Olivia was fantastic and very patient to ensure we chose the right option for us!
Hi, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting. We'll be sure to pass your feedback on to Olivia. Wishing you all the best in your new home! Thanks, Lydia
1/5
TrustpilotThis is not a five star company!!!
This is not a five star company and the quality of finish in the house I purchased was shockingly bad! An older person, who has purchased many new build homes in my lifetime, this has been by far the worst experience! After reservation they reduced my plot size, and after exchange of contracts they bricked up a lounge side window because it would not pass NHBC regulations!!! I have just spent £3000 on decorators to try and improve the finish everywhere. My snagging took one year and 56 men came to my house in that time. Carpentry, windows, plastering, mastic work was all absolutely terrible. It took 8 months for them to provide 26 kitchen doors with the handles on straight. 8 window units replaced. Cabinetry and fixtures damaged - and they send a home tech company to try and patch it all up! My central heating was incorrectly piped! Contractors who work on these homes just do not care about the standard of work and the homebuyer, who after completion has no financial leverage, is left with all the stress, intrusion and expense of trying to sort it out. Anyone buying one of these homes must use a professional snagging surveyor. They have refused to remediate my garden fence which will cost several hundred pounds! And the standard response they give to complaints beneath these views is ridiculous - because people have already dealt with customer services by the time they write these reviews! The company is ruthless and aggressive and buyers should be aware of this. I will never forget the stress and ill health buying this house has caused me, and no-one at St Modwen cared. They are only concerned with profits and their bonuses.
5/5
TrustpilotThe customer service with the…
The customer service with the technician John at glan lynn south wales has been outstanding all the works that need to finished such as painting and plastering fixing cracks have been done with exception I’m very happy with johan marshal Galn lyn is fantastic thank you for always helping me 5 starts for customer service
Hi, thank you for leaving a review, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy
1/5
TrustpilotIgnoring my complaint and trying to pass off to NHBC
After having to raise a formal complaint due to waiting 4 years for inferior work to be finished on the property, they have not taken this seriously and now will pass the buck to NHBC. I cannot stress how it is important people who have purchased homes through ST Modwen to get professional advice on the issues with these properties. As when it comes to fixing their mistakes they will try to deny these have been reported. What should have been a forever home has been 4 years of interruptions, stress , constant hassles trying to get them to finish what they started.For the amount of money these homes cost, a professional snagging report to highlight issues with the property is really important and hopefully, you will all not have to experience troubles with this builder
5/5
TrustpilotKiln Gate Stoke
After a few issues at the start of the process the new team of Gemma and Gareth couldn’t do enough to ensure all of these were resolved quickly and efficiently, they are a credit to St Modwen. I would 100% recommend to anybody looking at purchasing a property at Kiln Gate Stoke
Hey Liam, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the team. All the best, Lucy.
5/5
TrustpilotI bought a plot on Bramshall meadows…
I bought a plot on Bramshall meadows development, had very good service from the minute we started the process. Nothing has been to much of Bob, Joe and Steve always been happy to help and fixed any problems we had. The house itself is wonderful, very well laid out, beautiful kitchen decor as well. Would highly recommend buying with St Modwens!
Hey Charlotte, we are glad that you are loving your new home and have been happy with the experience from start to finish. I’ll pass your review on to the employees mentioned! Thank you from all of us, your feedback is really appreciated, Lucy.
1/5
TrustpilotAvoid at all costs - Will not fix poorly constructed property and have strung me along for 4 years
The houses look great , but that is as good as it gets! This is an honest review of my experience with St. Modwen over the last 4 years. I chose St Modwen as a developer who i believed had higher standards than other builders and looked after their customers. I was wrong, very wrong. Houses are rushed to be completed, no quality control to pick up on standards and hope that you do not notice issues. Or ignore you and hope that you quietly go away when you ask about rectifying faults Once you have spotted these issues they will take forever and a day to come back to rectify the faults and on most occasions lead to more issues due to the quality of the "repair "I would advise anyone buying from them to get a professional snagging company in to highlight issues that St Modwen are not telling you about.I have been told today after being strung along for 4 years that they will not rectify their mistake on the building and now i have to request my data ( all of my conversations with them before moving in and after moving in ) to prove this should be covered as faults have all been reported in the first two years. Then i will be taking legal action to make sure this is completed to the correct standard.If you have bought a property - make sure all issues are reported within 2 years of completion or they will not rectify poor standards. Once reported you will need to continually speak with them to make sure it is going to be fixed. This has cost me countless hours of lost income, extra expense in utility costs , stress , and the massive inconvenience of being adaptable while they miss appointments and don't show up I will keep adding reviews with updates on my situation to help the thousands of other customers in the same situation to get the results they are entitled to.
4/5
TrustpilotI do appreciate the new team now in…
I do appreciate the new team now in Victoria park. Thou at first when the staff are still old we are not been inform with much details like the flooring/carpet is not included as some important details, calls emails was not been answer . But when Andrea take over the place and Carol they are working beyond my expectations. Now just waiting for my bank approval and government.
Hey Evan, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the team at Victoria Park; I'm sure they'll be very pleased with the feedback. Many thanks, Lydia
5/5
TrustpilotMegan is an absolute gem
Megan is an absolute gem and so supportive, especially as we’re first time buyers and don’t really know much about the process
Hey Millie, we are happy that you are loving your new home and your feedback is really appreciated! Wishing you all the best! Thanks, Lydia
2/5
TrustpilotEqual Treatment Please
Only a brief encounter with sales staff at Fairways in Stafford but that would put me off dealing with them again .Very condescending attitude when asking for directions to properties on their site . Just because these properties are purchased for social housing doesnt mean you treat people any differently to anyone else . Learn to treat people equally, you’ll obtain a far better reputation .
Hi Jane, thankyou for taking the time to leave us a review. We’re sorry to hear you’re disappointed in your experience so far. We have passed this on to the Sales Manager at The Fairways regarding your review. In the meantime, if you wish to discuss this further, please don’t hesitate to contact us at ‘sales@stmodwenhomes.co.uk’ and we will be happy to assist. Thanks, Hannah.
5/5
TrustpilotLee@meon vale…
Had a great technician look after me @meonvale site. His name is Lee, very good and sorting the issues and accomodating with the kids. Lee takes pride in his work!!
We are so glad to hear that you had a positive experience with our technician. We appreciate you taking the time to share your feedback. We will make sure to pass your kind words along to Lee. Thanks, Lydia
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