St Modwen Homes Worcester reviews

★★★★★ 5/5

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Bramshall Meadows

I had fantastic experience with St Modwen ( Bramshall Meadows ).I highly recommend the company.Our moving in went very smoothly. The houses are very modern and stylish.Beautiful design and with a high quality finish.Everyone I met was very professional and polite, especially I would like to give a massive credit to Bob Jarvis and Olivia Jackson. They were absolutely fantastic. Keep up the good work,and massive thank you…

Taner · 10 June 2023

★★★★★ 2/5

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unreasonable limited kitchen upgrade options

very slow responses for our enquiries, limited options with the kitchen selections. Although upgrading kitchen cabinet doors separately is an option, when you ask for matching kickboards and end panels, we were told that is not an option. If we wanted matching colors we were told we needed to go with full kitchen upgrade which we didn't want to. No way you can reach the sales manager. Completely old school, enforced sales tactics... No reasonable explanation why the simplest changes cannot be done.

Anonymous · 7 March 2022

★★★★★ 1/5

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Would not recommend buying through St

Would not recommend buying through St. Modwens, we purchased our first property and when we looked round found some faults before completion to be told by the site manager that this would be resolved before we moved in. This still has not been resolved 3 months later and every time we try to get someone to repair these faults we get told no one was home. Site also kept a key for themselves and let themselves into our property shutting my dog into the kitchen scaring her and causing her distress without consent. All we keep getting is excuses from everyone we speak to.

Jade · 4 March 2022

★★★★★ 5/5

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John and Callum

John and Callum did a great job fixing the leak and sorted out the mould that had grown in our shower. They were very professional and kept me updated during the whole process. When they were done they cleaned up as if they were never there. Thanks guys appreciate your efforts.

Kevin · 21 June 2024

★★★★★ 5/5

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St Modwen Homes customer service is outstanding

St Modwen Homes customer service is excellent! Alex Green,Bob Jarvis,Tom, Gary and Barbara Wright have accommodated all my individual needs consistently and promptly. Recently, Cai and Tom(ground workers) have done a great job in front of my house. They were polite and understanding.All staff are very kind,efficient and hard working professionals ,which walk the extra mile to meet our needs and wishes. They smile and have a positive attitude .The staff's consistent support is outstanding, which makes a big difference in the residents' lives. As a customer, I highly recommend this developer. The results speak for themselves. I mean it. Thank you very much.

Joy · 9 February 2022

★★★★★ 1/5

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We have had 34 faults with our house in…

We have had 34 faults with our house in 13 months, the bathroom fan and the en-suite fan have leaked and St Modwen are now on their third attempt at fixing. The garden is a disgrace and we are now trying to get them to rectify their second attempt at it. We were promised as an estate football pitches on the green space but now they are submitting a planning application for more houses. The estate is a disgrace the roads are unfinished, they have illegally blocked a footpath and have had to try and rectify it with the local authority. They promise the world and deliver very little. Avoid like the plague.

Dawn · 2 February 2022

★★★★★ 4/5

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New home from St Modwen...

Recently purchased a new home from St Modwen as a small family.Overall Experience:We have previously purchased new builds from multiple house builders and overall I would have to say that St Modwen are by far one of the leaders in quality/finish/support and I would definitely recommend them for your new home.I like to be completely open and honest and the onlynegative I can recall would be the sales approach and threat of pulling out. This is fairly common, but I think with some extra training within the senior leadership this could be easily fixed. Dont get me wrong our sales contact (Julie) was brilliant but the powers at be in St Modwen need to understand the house buying process a little better.On high value homes many will have a chain, these unfortunately do take time and no one has the power to hurry the local councils. This tactic builders seem to adopt creates undue stress and there is enough already when buying/selling. Pros: Stylish Design, Kerb appeal for futureGreat size compared to other house buildersHigh quality finish and fixturesAftercare support is brilliant! Cons:Sales process very pushy and could potentially put off buyersI would like to mention a big thank you to the below team from Stafford, St Modwen, The Fairways for their customer care and support throughout our purchase: David Stothert, Customer Care ManagerStewart/Matt, Site Managers Julie Darby, SalesBonnie Perkins

Mike · 31 January 2022

★★★★★ 5/5

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Technician Richie

Richie attended to do some repairs around the house. As usual his happy go lucky "no jobs to big" attitude was a breath of fresh air. The work was completed promptly and no mess left. A credit to St Modwen.

J · 6 December 2024

★★★★★ 5/5

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First Home

Myself and my partner are going through the process of purchasing our first home with St Modwen at Bramshall Meadows. The whole process so far has been so simple and a lot let stressful than I could have ever imagined. The reservation process for our plot was super simple as Olivia explained everything to us thoroughly which made everything flow smoothly. We have kept in regular contact with Olivia during this process and I couldn't recommend her enough! Her service has been excellent, 5 stars all round so far with our journey!

Jamie · 18 January 2022

★★★★★ 1/5

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Worst Customer service and post-sales team

I bought a new build at Banbury place, St Modwen homes, Wolverhampton. The sales team were excellent and helped us until all the money was transferred but following that, I have experienced the worst service ever.Even to resolve the smallest of issues with customer service, it takes at least 8-10 emails, multiple phone calls (with no response) and a minimum of 2 months to resort to anything. They completely disregard the fact that somebody could be stuck in an emergency and still don't respond.I had an issue with the garden which a 4-year old kid could easily tell what's the problem but it took me 2-months, 12 photographs from different angles and multiple emails for customer care to even consider doing something about it. Finally, all they did was just temporarily fix it. No matter how much you complain, the customer service doesn't care about customer satisfaction at all.I complain to them about central drains being blocked but the only reply I get from them is that 'We are chasing it' but nobody actually understands the magnitude of the problem despite explaining to them in detail.I wouldn't recommend St Modwen to anybody. The worst customer service ever.The overall experience has been quite bad with the customer service team at St Modwen homes and it is just said that how you get ignored so easily and have to chase up multiple times for the problems for which you are not even responsible.

Customer · 6 January 2022

★★★★★ 4/5

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The St.Modwen team thus far have been…

The St.Modwen team thus far have been extremely helpful. All relevant and requested information has been received with nothing but helpfulness. The only reason I've down scored to 4stars is due to the fact that my partner and I travelled almost an hour to view a show house of our wanted property. Upon viewing we fell inlove with this exact model of house. When viewing a recently built version of said house on the development we have chosen we discovered that the layout was completely different. Infact, although the house name was the same the house was infact a completely different house without any of the actual features we fell inlove with. Luckily, we liked the new version just as much but this left us feeling unsure. Regardless of this, the team and hilton valley have been brilliant and we are shortly exchanging contracts.

David · 6 January 2022

★★★★★ 4/5

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We are really please with our home

We are really please with our home. We have had a few teething issues but nothing unexpected. Our only complaint is that we had to change our initial choices of kitchen worktop and flooring due to lines being discontinued. We also completed later than originally planned and then our final completion felt a bit rushed as we then had to wait 2 weeks for our home demonstration and for our open reach cabling to be installed. Also there was no aerial or satellite wiring within our house which we assumed would come as standard. So we are now 6 weeks in with no television, however this is being sorted. This should be made more clear by the sales team during the buying process. Overall though it is a lovely house and we are really pleased. Ben within the sales team was GREAT! :) 5 stars for Ben!

Mr · 9 December 2021

★★★★★ 1/5

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Just cannot finish a job...

Two years in - still have issues. The end of Duncan road paving is incomplete, our garage door has yet to be replaced despite confirming they have fitted the incorrect size, the 6m street light outside on our private drive which should be a bollard light still has not been changed. I've given up on their painters/decorators for snags, they all should have gone to Specsavers. St Modwen did the first 95% of the build perfectly, shame they cannot do the last 5% as well. Its all the finishes which are just so poorly done, painting over light switches because you are too lazy to unscrew it. We paid extra for the chrome light switches, I've now started re-doing all the paint work around all lights, light switches and behind the radiators/heated towel rails because even when they send in a decorator to fix it, its still done so poorly with drips of paint all over the place.

Dennis · 25 November 2021

★★★★★ 5/5

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I couldn’t recommend highly enough!

Fantastic. We never debated looking at a new build home until several house purchases fell through. We visited a number of sites and those usual concerns of quality and cost were there- until we visited a Pear Tree Fields St Modwen. We were shown the show homes and loved them, and shown the home that would eventually be ours. At every step we asked “will this cost us more” “is that an additional upgrade” - no, all included. We’d also had some bad experiences with the past properties that had fallen through and felt beaten- having Sales Advisors Jules and Emily on our side really helped- we signed up there and then. We also decided to switch solicitors to the firm suggested by St Modwens, the best decision we could have made. Throughout the process the sales team were amazing, kept us updated, let us visit our soon to be home multiple times, pushed solicitors and others and genuinely made it much easier. The suggested solicitors were fantastic, and as they work with St Modwen you had the weight of them pushing the solicitors to get things done, we were given a 6 week period to exchange and complete- and it was done! Amazing. We also had the additional benefit of the key worker fund which St Modwen gave us for even further upgrades to our home. Upon moving in we were cared for and looked after, and we were passed to site manager Karl who did our home demo, and checked in on us over the next few days. He went above and beyond helping us and we couldn’t be more grateful. We have been in our new home for just over a month and couldn’t be happier. We have found no issues. The build quality is fantastic, the house is incredibly warm, we also have the benefit of solar panels, the site is lovely and it’s really enjoyable to see it develop and grow, if we’ve asked for anything the team have gone above and beyond.The whole experience for us has been fantastic, and we’ve totally switched our mindset from never going near a new build, to loving living in one!

Simon · 3 November 2021

★★★★★ 4/5

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We recently moved into our home in…

We recently moved into our home in August of this year. We had been delayed a few times due to materials and COVID which couldn’t be helped but Sarah at the sales office was absolutely tremendous.We expected a few snags so we weren’t too concerned about them but Amit who is the customer service manager has been an absolute asset to the company and is genuinely such a nice and thoughtful person. He has helped us out in every situation and even when things haven’t gone our way has always reassured us it’s going to be okay. I don’t know if St Modwen would function without him but I wouldn’t like to see them try!

Adam · 27 October 2021

★★★★★ 5/5

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100% satisfaction

We can not speak of St Modwen Homes highly enough. We are extremely pleased with the quality of the house and if we ever decide to move, we would only choose St Modwen again. We went for St Modwen because they are famous for light and space and I must say we were not disappointed. The rooms are spacious, big, airy and light. Even bathrooms are of a very good size and all have a window letting the light in (except for the cloak room in our case as it’s in the middle of the house). I must say, there was not much communication from the sales team after the sale, but with Covid19 perhaps it’s normal. The quality of the build is exceptional and many of our friends who came to visit were surprised at that. Some of our friends who have been ‘loyal’ to older buildings even said that if this is the quality of St Modwen then they don’t mind buying a new-build. We expected to have some snags, as it is very normal. We did, but they were very minor and actually we were extremely pleased with the care that we received after moving in. All initial snags were sorted out immediately, and any other snags that we reported later in the next few months were sorted out right away. Damion, who is St Modwen customer service manager at Tayleur Leas development has been amazing. He was popping in at least once a week for the first few months to make sure we are happy and he sorted any issues we had. This superman really deserves a good pay rise. We feel happy in our new home and we are very pleased with the support and care that we have been provided by St Modwen Homes. We would definitely recommend people to choose this builder for a stress-free high-quality home.

Nitin · 20 October 2021

★★★★★ 5/5

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Great home and company!

We live on the lovely littlecombe estate and are very happy with our purchase made a year ago. We have had a few snags and customer service have dealt with everything we raised. There have been some delays with covid, but who hasn’t been effected in some way by the pandemic?! I’m surprised there are some negative reviews about St Modwen. My experience has definitely been positive and I would buy from them again. Lovely spacious contemporary homes built to a high standard!

Lauren · 18 October 2021

★★★★★ 5/5

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Excellent Customer Service

Hi, just wanted to sing the praises of St Modwen Customer ServiceI recently had to have some drain work carried out right outside my front door, and although the team who carried out the work assured me that everything would be put back exactly as it was, this was not the case, and plants were destroyed and missing, lawn damaged, and slabs left uneven and wobbling.Spoke with my neighbor, and he advised me to contact Kelly in customer services.Couple of emails later, and it's sorted (Hopefully), she managed to take a look at things, get a quote for the work, and get it booked in (at no cost to me)Excellent customer service.

David · 14 October 2021

★★★★★ 5/5

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Very impressed with the service we have…

Very impressed with the service we have received so far, Olivia has been so helpful and answered all the questions we had making buying our first home an excellent experience!

Mrs · 25 January 2022

★★★★★ 1/5

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Homes are hit and miss a number of…

Homes are hit and miss a number of houses on the a Heathy Wood estate have had minor and major issues. The after care when dealing with issues is a very long and drawn out process. One thing that stands out o my home is the pointing. Such a simple task but it's been rushed and looks very poor.

Christopher · 16 November 2023

★★★★★ 5/5

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Brilliant experience

My name is Zdravka Stoikova. I would like to express my excellent impressions and experience related to purchasing a house from St Modwen Homes .My house is lovely,built to high standards and I am absolutely delighted with everything in it .I would like to say that all staff at St Modwen have been very kind,helpful,efficient and professional.Please praise personally the following staff members:Barbara Wright,Alex Green,Tom, Garry Pallant,Jim Sowerbutts(joiner),Chloe and Paul Burnage. They have gone the extra mile to meet my needs and wishes in a prompt and effective manner!! All of them have been enthusiastic, accessible and always smiling. Their high professionalism ,positive attitude and respect towards me ,as well as their willingness to help have given me the confidence that I am valued as a customer. I highly recommend purchasing a property from St Modwen Homes,so I passed this information to some of my friends. Thank you very much for providing me with the necessary and prompt support to settle in my beautiful house.

Mr · 22 September 2021

★★★★★ 5/5

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Glan Llyn - John

I wanted to shout out John for his amazing work in our house today. He came out of his way to help me today and was communicative throughout the whole process. His work was above and beyond and he is very friendly and kind. Thank you so much for your help today John!

Michael · 21 March 2024

★★★★★ 5/5

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Richie st Modwen

Richie , the on site team member for St.modwen NEVER fails to Disappoint . He could be the reason st.modwen keep in business with his customer service skills and craftsmen , always professional and the most helpful when you need him, even if it’s unscheduled !

Ryan · 24 July 2024

★★★★★ 4/5

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I am very pleased to express my sincere…

I am very pleased to express my sincere thanks to st modwen for the exquisite design of our home.The most important factor which I liked most is the windows which gives the complete lighting to the space inside, indeed an energy efficient one. Even though we had some little troubles initially, the customer service sorted it immediately, well appreciated.

Anila · 24 October 2023