Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotreally Bad customer service
really Bad customer service. Poor quality subcontractor once you get your home no-one bother and no one try to short out your problems. even they don't know different between clay and top soil. when you will dig your garden you will find stone and waste material like old pipe wires, plastic. got my house last December still waiting for tree front of my house when call to customer service we will sort out soon but no one know when.
Singh · 19 September 2021
Agent replied · 17 June 2024
Hi, We're very sorry this has been your experience and will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details and we can look into this further for you? Thanks, Lydia
★★★★★ 5/5
TrustpilotRichi and Emma- resolution of snags
Richi did a great job in addressing the snags we had identified to a high standard.Emma has facilitated the resolution of our snags.We trust the last of the snags will be sorted out as well as what has been done already.
TK · 1 October 2024
Agent replied · 24 December 2024
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your trust and confidence in our team. Wishing you all the best, Thanks, Lydia
★★★★★ 5/5
TrustpilotSimon & Toni from Sales team at Glan…
Simon & Toni from Sales team at Glan Llyn were extremely helpful in every way. Always on hand if any help or advice was needed
Alex · 21 July 2022
Agent replied · 17 June 2024
Hi Alex, thank you for leaving us a review. We are glad you have had a positive experience with us so far. Thanks, Lydia
★★★★★ 5/5
TrustpilotAmazing service from start to finish…
Amazing service from start to finish and even after we completed on our purchase for any issues we had. Cannot fault any part of the process and would 100% recommend St Modwen. Fiona in sales was extremely helpful and Keith and Lewis onsite were really helpful and quick to resolve any issues we had.
Charlie · 5 February 2024
Agent replied · 17 June 2024
Hi Charlie, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotGreat experience
Great experience so far, and very supportive staff from start to finish, especially Julie and Gemma at the Fairways
Deera · 28 February 2023
Agent replied · 17 June 2024
Hi Deera, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned at The Fairways. Many thanks, Lucy.
★★★★★ 5/5
TrustpilotDianne was amazing
Dianne was amazing. Very helpful throughout the process of the property viewing. Answered all of our questions and helped us pick our property.
Sam · 26 September 2022
Agent replied · 17 June 2024
Hi Sam, thank you for leaving us a review. We are glad you have had a positive experience with us at our Bennetts Fields development. Many thanks, Lydia
★★★★★ 5/5
TrustpilotOpen honest discussions and support
Shirley and Andrew were excellent communicators and were very clear about the benefits of buying St Mowden homes
Viv · 14 March 2023
Agent replied · 17 June 2024
Hello Viv, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Excellent support and guidance…
⭐️⭐️⭐️⭐️⭐️ Excellent support and guidance from start to finish!
BHARANIDHARAN · 17 October 2025
Agent replied · 23 October 2025
Hello,
Thank you for taking the time to leave a review, we are delighted to hear that Kyle has been so helpful and we hope you are enjoying your new home.
Best wishes
St. Modwen Homes
★★★★★ 5/5
TrustpilotAmazing staff
I had a great experience interacting with the staff especially Julie and Rachel at the Fairways, Stafford development. The staff were nice and helpful.
Seun · 25 July 2022
Agent replied · 17 June 2024
Hello Seun, thank you for taking the time to review your experience with us. Wishing you the best in your home buying journey with us. Many thanks, Lydia
★★★★★ 5/5
TrustpilotAlways kept us informed on process…
Always kept us informed on process of the house very informative on all enquiries very friendly members of staff Always ready to help with any problems that should arise on moving in on the day house was in very good order and clean no complaint would recommend to anyone without hesitation
Sheila · 19 March 2024
Agent replied · 17 June 2024
Hi Sheila! It's great to hear you've had such a positive experience with us buying your home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lucy.
★★★★★ 5/5
TrustpilotRichie and Mihail
Just wanted to leave a review for Richie and Mihail who have just completed some snagging issues within our home at the Heathy Wood site. Richie has sorted most of the issues in our home, and is always friendly and honest with us. He is true asset to St. Modwen and always goes above and beyond!
Niki · 1 December 2023
Agent replied · 17 June 2024
Hi Niki, thank you for taking the time to leave us a review. We love hearing that the team at Heathy Wood have helped make your home buying experience positive. We'll be sure to pass your feedback on to everyone. Best wishes, Lucy.
★★★★★ 5/5
TrustpilotGreat work fixing snagging
Fantastic work from Rob W. Clearly communicated what work he would be doing, was very clean and left no mess. Rob sorted all the issues and was very pleasant and polite. Great experience overall from St Modwen
Connor · 13 November 2024
Agent replied · 24 December 2024
We are delighted to hear about your positive experience with our team at Blythe Fields. It's wonderful to know that you were happy with the communication, cleanliness, and professionalism displayed by Rob. We appreciate your kind words and will share your feedback with him. Thanks, Lydia
★★★★★ 5/5
TrustpilotGrateful for the St. Modwen Sales Team's Exceptional Support in Our First Home Purchase
Thank you to the St. Modwen Sales Team, Wendy, Jayne, Aaron, and Caroline, for guiding us through the process of purchasing our first home. Their professionalism and attentive support made all the difference, ensuring our requests were promptly addressed.
KingyanRebekahWong · 8 September 2024
Agent replied · 24 December 2024
We are thrilled to hear about your positive experience! It's wonderful to know that our sales team provided you with the guidance and support you needed during your home purchase. All the best, thanks, Lydia
★★★★★ 5/5
TrustpilotGlan llyn site
We live on the glan llyn site in Newport and really enjoy living here. The house designs are lovely and everyone is really friendly. Josh the customer care manager is great, easy to get hold of and is always willing to visit to take a look at issues which we really appreciate. I would highly recommend st modwen.
Dan · 6 October 2023
Agent replied · 17 June 2024
Hey, we are happy that you are loving your new home. Your feedback is really appreciated. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
★★★★★ 5/5
TrustpilotSo far allbwen a good experience
So far all been a good experience. Jess has been very attentive and informative, hopefully this remains the same for the duration of the process
Stephanie · 10 May 2022
Agent replied · 17 June 2024
Hi Stephanie, thank you for leaving us a review. We are glad you have had a positive experience with us. Thanks, Lydia
★★★★★ 1/5
GoogleHi, extremely poor service, I am one of the home owners. I got my keys about a year back, I had concerns regarding my garden as the water used to get stagnated. I got the keys in October and escalated regarding the issue to St Modwen in the month of November about it. First an engineer came and said everything we will take it from here. Since then , they started making excuses that the garden is in such condition because of our dog, we never had any pet and that too it was from the point we got the keys. Then they said it’s because we did not maintain well. Now it’s been 1.5years finally they said they are not responsible. Such a poor service. From being an owner I regret buying the property from these builders.
Tobin · 28 April 2024
★★★★★ 4/5
TrustpilotThe customer services Annika is very…
The customer services Annika is very good and helpful.
Wai · 3 October 2023
Agent replied · 17 June 2024
Hello, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks Lucy.
★★★★★ 4/5
TrustpilotBuild quality is good, But!
I've been in the house for almost 3 months and there is still work that needs finishing of.Build quality is very high, but information flow from the sales team to the builders seems to not always work impacting the buyer who has to chase on work to be done whilst they are in the house.And the handover didn't match my expectations, no new home stickers or posters on the door just a handover of keys basically.
T · 8 October 2021
Agent replied · 17 June 2024
Hi, thank you for taking the time to review your experience with us. We are sorry to hear you've had a few problems in your journey. If you have any outstanding problems, could you please email sales@stmodwenhomes.co.uk and we can get these looked into for you. Thanks, Lydia
★★★★★ 5/5
TrustpilotExcellent service from Rob and Matt
Excellent service from Rob and Matt. Very efficient, completed in one day, tidy and left no mess. Would highly recommend! From a resident on East Works estate, work carried out on 19th December.
Mr · 21 December 2024
Agent replied · 24 December 2024
Hi. Thank you for your kind words! We're thrilled to hear that you were happy with the service provided by Rob and Matt. Kind regards, John
★★★★★ 3/5
TrustpilotThe sales advisor was okay except it…
The sales advisor was okay except it felt like he was rushing the whole process and cared more about finalising the sale than giving me all the information I needed before making a decision. I was never informed about the timings of how quickly everything needed to be sorted and found myself asking a lot of questions that I think should have just been told to me without me having to ask.
SO · 19 April 2022
Agent replied · 17 June 2024
Hi I am very sorry to hear you felt like the process had been rushed. Please do not hesitate to contact us on sales@stmodwenhomes.co.uk and we will be happy to assist you further on any issues you may have. Thanks, Lydia
★★★★★ 5/5
TrustpilotJohn @ Stillwater, Newport
John has had to visit my home a few times to rectify a few small snags and issues.He is always punctual, polite, considerate and professional.His work is always thorough and of the highest standards, but he’ll always check I’m happy with it before leaving.He’s a credit to St. Modwen Homes.
Dave · 20 February 2024
Agent replied · 17 June 2024
Thank you for leaving us a review. It's great to hear you had such a positive experience with our team at Stillwater. Wishing you all the best. Thanks, Lucy.
★★★★★ 5/5
TrustpilotRob Wainwright - Snags
Rob Wainwright came to our house to sort a few problems we had and he was amazing. Sorted all of our snags with no bother at all and in little time. Very friendly and polite. Cheers Rob 👍🏼
Sam · 20 September 2024
Agent replied · 24 December 2024
Hi Sam, thank you for taking the time to review the service you have received. We're thrilled to hear about your positive experience with Rob. Thanks, Nick
★★★★★ 5/5
TrustpilotJohn who is a technician for Glan Llyn…
John who is a technician for Glan Llyn St Modwen has been brilliant since we moved in. As you’d expect there’s always a few things in the snagging list but once John had been in to fix you’d never even know! Thank you for great work this year.
Claire · 23 March 2024
Agent replied · 17 June 2024
Hi Claire! It's great to hear you've had such a positive experience with us buying your new home at Glan Llyn. Thank you for taking the time to review the service that has been provided to you, it’s really appreciated. We wish you the best of luck in your new home! Many thanks, Lucy.
★★★★★ 5/5
TrustpilotMatt & Rob - Amazing!
Matt & Rob attended our property to complete some remedial work off the snag list. They have done a fab job! So pleased with the quality of the finish. They both worked really hard (in a very warm house, sorry about that!) and were so helpful, polite and informative. Appreciate all your help, thanks.
Sal · 10 November 2023
Agent replied · 17 June 2024
Hi Sal, thank you for your review, we are glad you’ve had a positive experience with us and were pleased with the work. I’ll be sure to ass your comments on. Best Wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
