St Modwen Homes Worcester reviews

★★★★★ 5/5

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Repair works

We reported shirking of staircase skirt and was arranged a repair for 26/4. Rob visited our house as scheduled and carried out his work with professionalism. He was polite and explained to us the steps he was going to take. The outcome is good as new. Both my husband and I are very satisfied. Thanks a lot, Rob.

Man · 26 April 2024

★★★★★ 1/5

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We’ve now had our new home for five…

We’ve now had our new home for five months. There are so many issues from poor workmanship. So many things still need to be rectified and just aren’t getting done - kitchen cupboards need replacing, the front door needs replacing, glass in windows need replacing to name but a few issues and customer services just ignore your emails. I feel as if I’ve been scammed and I’m just devastated. I would hate to see anyone feel this upset.

Heather · 7 November 2022

★★★★★ 5/5

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Visit to view Show House etc

From my initial enquiry (telephone call) the sales Team were very proactive and helpful. Mercedes spent 2 hours with me discussing and answering my list of questions in the site office and in the show house. Nothing was too much trouble. Some documents had to emailed to me, they were received the next morning as promised. The areas that she couldn't answer, she followed up with another visit to site arranging for me to meet the site manage and project manager. They were very friendly, helpful and exceptionally professional. I'm delighted to have started the 'buying' process.

Joanne · 9 August 2022

★★★★★ 5/5

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Thank goodness for John!

He is a massive asset to the St.Modwen’s team, John the technician always gives such a fantastic service. We’ve had quite a long list of snags and problems since moving in around a year and a half ago. Luckily St. Modwen’s has someone as capable as John who get's these issues fixed. Thank you for your fantastic work!

Jessica · 16 April 2024

★★★★★ 4/5

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Good Until Signed Off

We had exceptional support from Olivia Jackson and the site team - Nathan, Tom and Tom - during the build and initial move in, but once we signed it off and transferred to Customer Service, the response has not matched that from the Sales people.

Cheshire · 20 November 2024

★★★★★ 5/5

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Great customer service and a great…

Great customer service and a great quality home👍. 10 out of 10 would recommend. My family and me had a great experience with all of the support team from sales associates, builders and customer service agents. So I would highly recommend looking into houses with them.Big thank you to a customer service manager - Lizzy. She helped us a lot with many questions and inquiries that we had. Overall amazing experience of buying a property!!!

Daniela · 7 February 2023

★★★★★ 5/5

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Glan Llyn - Great Service

We have been in our new home for 9 months now and feel like Josh and Liam have really made sure we are looked after, actioning any small fixes in our house straight away. Callum and John have been great with the little bits of work they have done in our house - thank you for being so helpful!

Sarah · 23 March 2024

★★★★★ 5/5

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Caroline was so supportive and help us…

Caroline was so supportive and helped us to find our first dream apartment.

Hetal · 5 February 2024

★★★★★ 1/5

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Do not buy from St Modwen…

Me and my husband have bought a flat from St Modwen back in December 2020. So it has been almost a year since us moving in.Long story short, once you complete your post purchase review they are no longer interested. We still have a number of snags which await fixing since we moved in. No dates for it to be done.Dozens of emails sent, either no reply or no action taken to actually organise it being fixed. Basically, no customer service post purchase, they are not interested once they get your money and the review. We’ve just received a second review request, we’re definitely going to put what we think in that one. Snags outstanding: cracked tiles in the bathroom, bathroom fixtures misaligned when installed, tiling under the sink in the bathroom done unprofessionally with massive gaps between the sink and the wall, flat door lock misaligned hence it doesn’t lock properly, balcony window eaten out by some sort of acid that needs to be repainted (told it was dirt, however it doesn’t clean up, tried by multiple people) it needs to be repainted, leek from the pipes in the garage, leeks coming from walls (unknown where from, as even the developer apparently doesn’t have a clue). Underground garage gates never work, security doors for the block dies too often, meaning anyone can get inside, we had 5 bicycles stolen from bicycles store which is supposed to be secure within a couple of months from moving in, of course security door has not been working, as a new built I would have thought that it’s supposed to be in the top condition and not have everything breaking all the time. And it seems like the more time we spend here the more faults we find.We paid way above the market value just because it’s supposed to be luxury home, well guess what? I’d have rather bought a two bed for the same price in the same area thinking about it now. For reference, we bought one bedroom flat (50sq m.) for £350,000.00 in Uxbridge. Please don’t buy from them, you have been warned.Update-June 2022Snags still outstanding. 18months post purchase. Customer services made contact after this review was written up, confirmed what’s outstanding and said they’ll be back in touch to organise the jobs to be done. As you guessed it, no calls after that received! Please do not buy from them!!!!!

ADA · 24 June 2022

★★★★★ 1/5

Trustpilot

Not quite what it seems

Went to view way back in February with a open mind And zero expectations then walked away thinking we had made the right decision. The home we always wanted was available and the st modwens team couldn’t do enough for us selling us our dream home with what we thought came as standard with the house a fantastic bonus . Well this was very short lived… since early birding the house it’s very apparent we have been kept out the loop and the communication has been none existent to the point we thought we had missed out on our house. Months later and we got contacted by a new sales rep one of three so far. Great news the house has now become available the plot we had chosen. To be told the house we thought we would be getting shouldn’t have been promised to us and is in fact a lot closer to being finished than expected we now feel very rushed the house already being 12k more than what we expected and now being asked to make 1000s of pound decisions in the space of a week. We had a lovely chat with the sales manager and to be honest I feel like we have been palmed off with a sub offer, a let’s just throw as little as we can at them to try and keep them happy. We have friends and family who have bought from st modwens and had an absolutely fantastic experience which makes this a whole lot worse. We are now questioning is this the right thing to do or not.

Jack · 14 June 2022

★★★★★ 5/5

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Moving made easy

From the sales office and Julie, through the site management team of Stu and Gemma, and to the trades. Our experience has been first class.There have been issues within the property, but these are always addressed ASAP and even beyond the usual settling period.Further, the customer service team are always in contact, when small mistakes have been made they have rectified and accepted responsibility.I would 100% recommend St Modwen, moreover this site to anyone.

Aaron · 28 January 2023

★★★★★ 5/5

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Fiona is amazing she is so helpful…

Fiona is amazing she is so helpful nothing is too much trouble . Thank you Fiona even though I probably do your head in by popping in all the time x

Customer · 19 July 2022

★★★★★ 5/5

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Best new build developer we have…

Best new build developer we have experienced by some distance! We looked around several new build developments prior to buying with St Modwen and we have to say, the space, layout, and light and airy feeling of their properties is the best we have come across. In addition to this, their staff have also been excellent- the sales team provided a no pressure sales environment, threw in various extras without us even asking and kept us informed throughout the process. On move in day, the builders couldn’t do enough to help us- they were more than happy to help us move the larger furniture and even removed a window to help us get our oversized bed in! Since moving in their have been a few snags but their aftercare team, Amit and Kevin have been fantastic at organising repairs, keeping us updated on progress and generally provided a professional but friendly service. I thoroughly recommend.

Glen · 3 June 2022

★★★★★ 5/5

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Beautiful developments and fantastic…

Beautiful developments and fantastic customer service especially from Kyle

Rhona-Kathe · 18 December 2025

★★★★★ 2/5

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Avoid st modwen

We reserved our property in may 2021 sales team nice enough until we signed Reservation form and then every time we tried to contact them after it seemed like an inconvenience and we even got accused of being liars, moved into the property in August site manager seemed very amenable to fix the snags but the work at best could be classed as bodged then once more people moved on the estate we seemed to be forgotten about even though snag list was not completed but apparently I had signed this list off as completed when I hadn’t so was informed to go to customer care, customer care on the phone very nice, polite apologetic but nothing seems to get done numerous emails sent phone calls to be told emails not received or can you send pictures which are sent and then the wrong contractor turns up and tells you to go back to customer care so you start all over again, 9 months in and still no where near snag list being completed, this has caused numerous arguments between myself and partner days are taken off work to accommodate contractors to be told it’s not us you need nobody seems to know what they are doing and the most frustrating thing of all this could of all been avoided is somebody had checked over the quality and finish of the house before we moved in. Would never buy again from st modwen & people who visit our home have vowed never to buy after seeing the condition of a brand new home

Amy · 25 May 2022

★★★★★ 3/5

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I would have given 5 stars but there…

I would have given 5 stars but there has been lack of competence. The first time we reserved a plot the sale advisor didn't mention an important thing such a leasehold garage, which we found out later at home . So we decided to swap the plot to another one. The second time we went to the site to swap the plot but we couldn't do it as it had to be approved, we don't live locally so we went there for nothing and eventually we did it remotely. On the other side, we much appreciated your effort to sort out the mistake that happened.

Giulia · 17 May 2022

★★★★★ 5/5

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St Modwen Bramshall

The team at St. Modwen's Bramshall were so very helpful in finding myself and my partner the perfect home to begin our journey together. Really could not thank them enough

Robyn · 9 August 2022

★★★★★ 1/5

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Kerb appeal indeed!

I am facing a lot of problems with St. Modwen after purchasing a home and now going through a legal battle. Those who face problems with St. Modwen and getting played by them, please don't hesitate to seek help and advice from NHBC. They are very useful. Other sources are the New Homes Ombudsman and the Consumer Code for Home Builders. More importantly, make sure you have legal cover in your home insurance policy if you have accidentally purchased a home from St. Modwen.

B · 25 April 2022

★★★★★ 5/5

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Blythe Fields, Staffordshire.

Blythe Fields, Staffordshire

Ant · 2 February 2026

★★★★★ 1/5

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It is unfortunate but we have been lied…

It is unfortunate but we have been lied to throughout the purchase of a st modwen property. Totally useless sales team who are unable to communicate with each other. Has certainly put me off ever buying a new build. Bunch of scam artists. They haven’t got a single clue between them. Avoid !!

James · 2 June 2024

★★★★★ 5/5

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10 out 10 goes to Mihail the technician St.Modwen

Moving in to St. Modwen Heathy Wood a month ago , have to say the after-sale care is amazing. Fast and prompt response from Gemma & Gabrielle (Customer Service). Mihail the technician is 10 out 10, very professional, polite he fixed all the snagging items in high standard. Overall great experience from St.Modwen.

Iris · 31 May 2024

★★★★★ 5/5

Trustpilot

Second Visit by Robert

This is the second time Robert has visited us to carry our remedial work on our property.He is very concencious , polite, professional,working quietly, thoroughly and puts as much effort into clearing up at the end of the job.Once again we are very pleased with the results.

Chris · 10 September 2024

★★★★★ 1/5

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Reluctant to help once you've moved in.

Reluctant to help once you've moved in.We moved into our home 2 and a half years ago and while our home is lovely with no issues, our garden is not. We are still having issues now and I have been utterly shocked by the lack of help and assistance to correct something that St Mods promised to do (they are now denying the fact they ever said they would help). We are now over £500 out of pocket with a mess of a garden.

Ellen · 29 March 2022

★★★★★ 1/5

Trustpilot

Don’t buy

If we could give 0 we would . Totally inept company , we have written many emails and spoken to numerous management promising us the world , emails admitting liability . They took our money and now cannot get repairs done . We have now been our our property 5 months . People are moving into Glan Llyn estate when the houses are not fit for habitation . Written to directors now but not holding our breathe , it’s a good that we’ve kept all emails , pictures and recordings .If we could write names we would name and shame at least 10 Sales and Management team

Welsh · 22 March 2022